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Hyper-V Guest processing skipped (check guest OS VSS state and integration...
ChallengeGuest VMs will fail to engage VSS when application-aware image processing is enabled generating an error: Error Guest processing skipped (check guest OS VSS state and integration...
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Seeding Backup or Backup Copy to HP StoreOnce
ChallengeSeeding to HP StoreOnce from removable media results in the following error:Failed to check if item [reference to vbk on the HP StoreOnce] exists.CauseHP StoreOnce repositories are configured...
View ArticleInstallation Fails with Patched Database
ChallengeWhen you apply a patch to Veeam Backup & Replication, the database is upgraded and its version number is changed. If you attempt to reinstall Veeam Backup & Replication, the...
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Adding DDboost repository results in error 5049 or 5037
ChallengeWhen attempting to add an EMC Data Domain repository, one of the following errors is received:Illegal operation. Err: 5037Failed to connect to '\\datadomain'.ORUnable to connect to Data Domain...
View ArticleTape Library is shown as offline
ChallengeThe Tape Llibrary with user-created media pools are shown as "offline". A duplicate of the Tape Library, without media pools is shown online instead. CauseIssue can occur from changing device...
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How to Export SQL Logs
ChallengeSupport has identified that there may be a problem with backing up of the SQL server and/or truncation of the SQL logs. To confirm what is configured in SQL and what is happening during the...
View ArticleBackup jobs stop working with NetApp SteelStore Cloud Integrated storage...
ChallengeAafter upgrading Veeam Backup & Replication to version 9, backup jobs to a NetApp repository based on a SteelStore host platform fail. The following error message can be seen in the job...
View ArticleRelease Notes for Veeam Management Pack v8 Update 2
ChallengeRelease Notes for Veeam Management Pack v8 Update 2.CausePlease confirm you are running Veeam Management Pack 8.0 prior to installing this update. You can check this in Operations Manager...
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Using V8 U-AIR wizards to restore Exchange 2003 and 2007
ChallengeThis KB article documents the procedure for restoring Application Items for Exchange 2003 and Exchange 2007. The Veeam Explorer for Microsoft Exchange does not support these versions of...
View ArticleRelease Notes for Veeam ONE 9.0 Update 1
ChallengeRelease Notes for Veeam ONE 9.0 Update 1CausePlease confirm you are running Veeam ONE 9 prior to installing this update. You can check this under Help | About in Veeam ONE Monitor Client, the...
View ArticleVeeam ONE 8.0 Patch 1 Release Notes
ChallengeRelease Notes for Veeam ONE 8.0 Patch 1.CausePlease confirm you are running Veeam ONE 8 prior to installing this update. You can check this under Help | About in Veeam ONE Monitor Client, the...
View ArticleRelease Notes for Veeam ONE 8.0 Update 2
ChallengeRelease Notes for Veeam ONE 8.0 Update 2.CausePlease confirm you are running Veeam ONE 8 prior to installing this update. You can check this under Help | About in Veeam ONE Monitor Client, the...
View ArticleVeeam ONE 7.0 Patch 2 Release Notes
ChallengeRelease Notes for Veeam ONE 7.0 Patch 2.CausePlease confirm you are running Veeam One 7 or Veeam One 7R2 prior to installing this update. You can check this under Help | About in Veeam ONE...
View ArticleVeeam Management Pack 8.0 for System Center Update 1 Release Notes
ChallengeRelease Notes for Veeam Management Pack 8.0 for System Center Update 1.CausePlease confirm you are running Veeam Management Pack 8.0 prior to installing this update. You can check this in...
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Console Error - Failed to connect to Veeam Backup & Replication Server
ChallengeWhen attempting to connect to the Veeam Backup & Replication server using the console the connection fails with the error:Failed to connect to the Veeam Backup & Replication server:No...
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How to Move Veeam Backup & Replication Backup Files
ChallengeThis article provides a method to change the repository where backup files are stored.SolutionTo manually move Veeam Backup and Replication backup files and continue using the same job, follow...
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How to: Gather Logs for Cloud Connect Service Providers
ChallengeThis Knowledge Base article explains the locations from which a Cloud Connect Service Provider should collect log files for the support on Client/Provider cases. Listed below is the location...
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How to locate and collect VSS/VIX log files from Guest OS
ChallengeNeed to locate VSS and VIX log files for troubleshooting purposes.CauseDuring the process of investigating an issue that occurs when using Application-Aware Image Processing, additional logs...
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Create VSS processing exclusion for vCenter Database
ChallengeThe vCenter database in most cases will be automatically excluded from the Application-Aware Image Processing process, preventing the database from being frozen or quiesced. If this does not...
View ArticleAppliance Mode (Hotadd) Requirements and Troubleshooting
ChallengeAppliance mode (hotadd) fails or configuration assistance is needed. The following is shown in the statistics window while processing a VM: Hot add is not supported for this disk, failing...
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