Web plugin troubleshooting guide
ChallengeWeb plugin is a new feature, which has little in common with other features and it may seem to be difficult to troubleshoot. It is suggested to follow this guide rather than trying to analyze...
View ArticleThe tasks array included at least one null element
ChallengeYou are missing a segment of topology or a certain piece of performance information. The vmspi.log (default location: C:\Program Files\Veeam\Veeam Virtualization Extensions for System...
View ArticleDomain Controller starts up in Safe Mode
ChallengeAfter doing a full Virtual Machine restore, Instant Recovery, or testing of a Replica, you will find that the Virtual Machine boots up in what appears to be safe mode. When the Domain...
View ArticleHow to migrate a SQL database
ChallengeThis step-by-step article describes how to move Microsoft SQL Server user databases and the most common SQL Server components between computers that are running SQL Server. The steps that...
View ArticleTask fails with error: Application is Shutting Down
ChallengeJobs of any type fail with the error, “Application is shutting down.” For example: Application is shutting down. Failed to download disk. Shared memory connection was closed. Failed to upload...
View ArticleBackup to Data Domain fails with “Error: calling system(), returns nonzero....
ChallengeWhen preparing storage for backup you receive the following error message: "Error: calling system(), returns nonzero. Err: 5040 Failed to connect to storage"CauseThe Data Domain chooses to use...
View ArticleVeeam Explorer for Exchange (VEX) Restore Failure - HTTP Error 501 – Load...
ChallengeThe following KB is only relevant if a Load Balancer is being used. When attempting to use the “Restore to <email>” function the restore fails with “HTTP Error 501”. The following will...
View ArticleTopology construction failing due to a NullReferenceException
ChallengeManagement Pack fails to build the environmental topology. The vmspi.log (default location: C:\Program Files\Veeam\Veeam Virtualization Extensions for System Center\Collector\Log) contains the...
View ArticleVDDK error: 13 - Troubleshooting
ChallengeBackup/Replication jobs fail with: VDDK error: 13.You do not have access rights to this fileSolutionBelow is a list of possible solutions to this issue sorted by what transport mode was being...
View ArticleSQL VSS Writer is missing: databases will be backed up in crash-consistent...
ChallengeJob reports warning "SQL VSS Writer is missing: databases will be backed up in crash-consistent state and transaction log processing will be skipped"Running vssadmin list writers shows that...
View ArticleVMware CBT Data Corruption
ChallengePossible data corruption in backups after extending disk size past a 128GB boundary on VMWare.CauseAccording to VMWare KB kb.vmware.com/kb/2090639, CBT may return an incorrect list of VM disk...
View ArticleSureBackup Fails After MS Update KB3139914
ChallengeSureBackup script tests fail as seen below: Info [SureBackup] [VMNAME] [ScriptTests] Begin 'Predefined script 1: name DNS Server, starting...'Error Failed to create process with net...
View ArticleInstallation Fails with Patched Database
ChallengeWhen installing Veeam Backup & Replication, selecting an existing configuration database fails due to the following error message: Unable to use database VeeamBackup, because it was...
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Backup Copy – Animation of Retention
ChallengeThis article is intended to document how Backup Copy’s retention is enforced.Solution──────────────────────────────────────────────────────────Backup Copy Retention – Simple Retention...
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Enterprise Manager Install fails with Patched Database Error
ChallengeIf the Veeam Backup Enterprise Manager software is moved, or needs to be reinstalled and it was previously patched it errors out with the following error:CauseThe SQL database that is being...
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Deduplication Appliance Best Practices
ChallengePerformance or deduplication ratio is low when backing up to a deduplication enabled storage appliance from Veeam Backup & Replication. Please note that following article does not pertain...
View ArticleEMC Data Domain Storage with Veeam Backup & Replication: Configuration Best...
ChallengeThis article documents general performance expectations, best practices, and configuration advice, when using an EMC Data Domain appliance with deduplication as a repository for Veeam Backup...
View ArticleNetwork adapter driver is not loaded when booting from recovery media
ChallengeWhen booting from Veeam Recovery Media, the network driver fails to boot. Manual driver injection returns "NO DEVICE ID" error and also fails.CauseThe drivers required for Intel 219 series...
View ArticleAppliance Mode (Hotadd) Requirements and Troubleshooting
ChallengeAppliance mode (hotadd) fails or configuration assistance is needed. The following is shown in the statistics window while processing a VM: Hot add is not supported for this disk, failing...
View ArticleNo updates from gateway servers
ChallengeNo data come from the gateway servers. The Svc.VeeamGateSvc.log on the Gateway server (default path C:\ProgramData\Veeam\Backup) contains the following entry: Failed to establish target...
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