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How to create a support case
ChallengeThis KB article was created to document how to create a case with Veeam Support via the customer portal.SolutionAny information you can provide regarding the issue you are experiencing could...
View ArticleSureBackup job fails with "Unnamed VM could not initialize" error
ChallengeSureBackup job fails with "Unnamed VM could not initialize" errorIn the logs you can see the following error message:[19.03.2015 14:38:08] <01> Error Failed to power on virtual...
View ArticleEntire VM restore fails with 'An error occurred while taking a snapshot: Error.'
ChallengeA VM restore fails with the error: Entire VM restore fails with 'An error occurred while taking a snapshot: Error.'CauseThis can occur when there exists a workingDir entry in the VMX that is...
View ArticleFailed load library during application aware processing of oracle running on...
ChallengeWhen backing up a Linux vm running Oracle using application aware processing you may receive the error. “Failed load library [/u01/oracle/product/12.1.0.2/db_1/lib/libclntsh.so]. libmql1.so:...
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How to Move Veeam Backup & Replication Backup Files
ChallengeThis article provides a method to change the repository where backup files are stored.SolutionTo manually move Veeam Backup and Replication backup files and continue using the same job to...
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How to Manually Seed a Replica
ChallengeThis KB provides the steps to manually seed a replica with Veeam Backup & Replication.SolutionFor Replica seeding in Veeam Backup & Replication 9 please review:Cloud...
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How-To: Manually Repair a VMware Replica created by Veeam
ChallengeThis article explains how to manually revert a replica to its base disks allow it to be remapped to a replication job and used as a seed in the case that the replicas snapshot files become...
View ArticleRPC function call failed. The RPC server is unavailable. w/ Application-Aware...
ChallengeA job fails with an error message reporting an error “The RPC server is unavailable.” The following error can occur when using Application-Aware Image Processing: [timestamp] <01> Error...
View Article"The request was aborted: Could not create SSL/TLS secure channel" after...
ChallengeAfter installing the security Windows Updates released in September 2016, outgoing HTTPS connections from Veeam server to vCenter and NetApp storages may fail with The request was aborted:...
View ArticleHow to Move Replica Metadata
ChallengeInstructions for moving replica metadata for one or more VMs between repositories.Cause Replica metadata tracks changes between restore points so that only incremental data need be transferred...
View ArticleVMware Instant Recovery Times Out
ChallengeInstant VM recovery of a VMware VM fails after at least 30 minutes with the error:Failed to publish VM CauseVeeam Backup & Replication implements timeouts for most operations to protect...
View ArticleHCL - iSAN 6140
ChallengeProduct Information: Product Family: iSAN SAN StorageStatus: Veeam Ready - RepositoryClassification Description: Verified backup storage that supports all Veeam backup and restore...
View ArticleHCL - Kaminario K-Block 2
ChallengeProduct Information: Product Family: K-Block Status: Veeam Ready - Repository Classification Description: Verified backup storage that supports all Veeam backup and restore features....
View ArticleHCL - NEC Hydrastor HS8-5002S-288
ChallengeProduct Information: Product Family: NEC HYDRAstor Status: Veeam Ready - Repository Classification Description: Verified backup storage that supports all Veeam backup and restore features....
View ArticleHCL - Scality RING
ChallengeProduct Information: Product Family: Scality RING Status: Veeam Ready - Archive Classification Description: Verified disk archive storage that can be used as a Backup Copy target. Synthetic...
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How to Change Credentials for a Shared Folder in a File to Tape Job
ChallengeInstructions to change credentials for UNC paths added to File to Tape jobs. CauseShared folders added to File to Tape jobs become objects that cannot be managed via any user interface. They...
View ArticleSureBackup: Error: Mount with leaseId already activated
ChallengeWhen running a SureBackup Job, you receive this error in the summary: "Error: Mount with leaseId 'xxx-xxx-xxx-xxx-xxx-xxx' already activated."When the performance of the NFS datastore is...
View ArticleUnable to allocate processing resources
ChallengeVMware backup fails with the error message “Unable to allocate processing resources. Error: No backup proxy is able to backup this VM. Check processing mode settings on proxies” or "Unable to...
View ArticleMonthly Usage Report (X Days Left)
ChallengeBEM displays “Please submit a monthly usage report (x days left)” after submitting usage reportCauseThere are a few scenarios that can produce this message, detailed below in...
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Veeam Backup & Replication console slow or unresponsive
ChallengeThe Veeam Backup & Replication console is slow to respond when switching between different views. The issue is more noticeable when attempting to search through the history of jobs.CauseIn...
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