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How to: Collect Information Necessary for Cloud Connect Technical Support Cases
ChallengeGiven the additional complexity of Cloud Connect compared with standalone installations of Backup & Replication, additional logging and information is needed to expedite cases with our...
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Item is not suitable for restore
ChallengeUpon attempt to recover LVM PV or LV from backup using Agent for Linux recovery media ‘Item is not suitable for restore’ error is thrown if ‘Restore whole disk from…’ option is selected for...
View ArticleZip Slip vulnerability
ChallengeVeeam is aware of the Zip Slip vulnerability, which affects jobs with the guest file system indexing option enabled.Zip Slip is an arbitrary file overwrite vulnerability in multiple ZIP...
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How to merge product licenses
ChallengeA license file installed to your Veeam software replaces the information from the previous license. A merged license file allows for increased socket capacity by combining licenses from...
View ArticleZip Slip vulnerability
ChallengeVeeam is aware of the Zip Slip vulnerability, which affects jobs with the guest file system indexing option enabled.Zip Slip is an arbitrary file overwrite vulnerability in multiple ZIP...
View ArticleFailed to load module [veeamsnap] (express version)
ChallengePlease note that for Veeam Agent for Linux 2.0.0.400 packages with pre-compiled modules are available. This instruction is only for cases when you need to use dkms managed veeamsnap module....
View ArticleFailed to load module [veeamsnap] (extended version)
ChallengeThere is an express version of this article here. Please note that for Veeam Agent for Linux 2.0.0.400 packages with pre-compiled modules are available. This instruction is only for cases when...
View ArticleUser authentication failed
ChallengeWhen trying to add a Linux server to the Veeam Backup & Replication console, you get the following error: Failed to login to "xxx.xx.xx.x" by SSH, port 22, user "root" elevateToRoot False,...
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Hyper-V Guest processing skipped (check guest OS VSS state and integration...
ChallengeGuest VMs will fail to engage VSS when application-aware image processing is enabled generating an error: Error Guest processing skipped (check guest OS VSS state and integration components...
View ArticleSystem logs rapidly grow in size filled by veeamsnap errors
ChallengeAgent for Linux kernel driver (veeamsnap) fills system logs with memory allocation error messages rapidly, system might get low on disk space. CauseIt's a known issue, which will be fixed in...
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How to restore Veeam Agent backup application items from a Cloud Connect...
ChallengeIn case if restore a specific application item from your Agent backup is needed, It’s very straightforward if you use Backup & Replication repository since you can use its Veeam explorers...
View ArticleMapping an existing Veeam Agent for Microsoft Windows backup chain to a Veeam...
ChallengeYou need to map an existing Veeam Agent for Microsoft Windows backup chain to a Veeam Backup & Replication repository.CauseThere are no features in Veeam Agent for Microsoft Windows that...
View ArticleRestored Linux virtual machine does not boot up
ChallengeRestored Linux VM does not boot up.RHEL/CentOS system drops into dracut emergency shell and during boot process displays the following error messages: dracut-initqueue timeout - starting...
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Unable to Add Veeam Cloud Connect server to Veeam Availability Console
ChallengeWhen adding a Veeam Cloud Connect server though VAC web UI the following error message pops up: Unable to install management agent. A fatal error occurred during installation. Server.log...
View ArticleVeeam Backup & Replication support for VMware vSphere
ChallengeThis article describes Veeam Backup & Replication support for different VMware vSphere versions.CauseThe earlier versions of Backup & Replication may not support the latest vSphere...
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Computer connection status is "Rejected" in Veeam Availability Console
ChallengeYou may see following status for the computer in Veeam Availability Console -> "Discovery" -> "Discovered Computers":If you login to the computer in question, launch C:\Program...
View ArticleVSS wait timeout
ChallengeEither of the following errors occurs in the job statistics: "VSSControl: Failed to prepare guest for freeze, wait timeout 900 sec." "VSSControl: Failed to freeze guest, wait...
View ArticleVSS Timeout when backing up Exchange VM
ChallengeThe backup of an Exchange server VM fails with: Unfreeze error:[Backup job failed] Cannot create shadow copy of the volumes containing writer’s data A VSS critical writer has failed. Writer...
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Create VSS processing exclusion for vCenter Database
ChallengeThe vCenter database in most cases will be automatically excluded from the Application-Aware Image Processing process, preventing the database from being frozen or quiesced. If this does not...
View ArticleRegistry Values in Veeam Backup & Replication
ChallengeThis document lists registry values mentioned in other public documents, with either usage information or links to those documents. This is not a comprehensive list of all registry values in...
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