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HCL - Fujitsu CS800

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Challenge

VeeamReadyArchive

Product Information:

Company name: Fujitsu
Product Family: ETERNUS CS
Status: Veeam Ready – Archive
Classification Description: Verified disk archive storage that can be used as a Backup Copy target. Synthetic full backups, granular restores, and vPower features may not provide sufficient performance or be supported.

Solution

Product Details:

Model number: CS800 S6
Drive quantity, size, type: 12 - SAS(6), SATA(6)
Firmware version: 3.2.3_S6
General product family overview:

FUJITSU Storage ETERNUS CS800 is a turnkey data protection appliance and provides a simple and affordable solution for customers which follow a disk backup strategy with deduplication. The advanced deduplication technology reduces typical disk capacity requirements for disk to disk backup by up to 95%.

 

Veeam testing configuration:

Note: The following settings were used by the vendor to meet Veeam Ready testing requirements and should not be considered best practices. Additional changes or settings may be needed to meet the storage efficiency or performance needs for each environment. For each setting, reference links are provided for further clarification.
 

Veeam Build Number: 9.5.x

Job Settings:

Deduplication: Disabled
Compression: None
Storage Optimization: LAN Target
 

Repository Settings:

Repository Type: Shared Folder
Align backup file blocks: Disabled (Default)
Decompress before storing: Disabled (Default)
Per-VM Backup Files: Enabled

HCL - HPE StoreVirtual

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Challenge

VeeamReadyIntegrated

Product Information:

Company name: Hewlett Packard Enterprise
Product Family: StoreVirtual
Status: Veeam Ready - Integrated
Classification Description: Integrated storage where joint development activities between the manufacturer and Veeam have occurred to create advanced backup or restore functionalities.

Solution

Product Details:

Model number: Any StoreVirtual configuration with supported firmware
Drive quantity, size, type: Any
Firmware version: 9.5 – 12.6
Connection protocol and speed: iSCSI Only
General product family overview:

Versatile and reliable, the HPE StoreVirtual family provides affordable storage for a virtualized infrastructure. Advanced, shared storage technology provides the foundation for a composable data fabric, opening new possibilities for simplified management and scalability across your infrastructure. Our systems are extremely flexible, support continuous data growth and include high-availability features that keep you up and running.

 

Veeam testing configuration:

Veeam Build Number: 9.5.0.823

HCL - Fujitsu CS8000

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Challenge

VeeamReadyRepo

Product Information:

Company name: Fujitsu
Product Family: ETERNUS CS
Status: Veeam Ready - Repository
Classification Description: Verified backup storage that supports all Veeam backup and restore features.

Solution

Product Details:

Model number: CS8000
Drive quantity, size, type: 10 - SAS HDD
Firmware version: V6.1A7120-SP03
General product family overview:

ETERNUS CS8000 is a datacenter solution for backup storage for mainframe and open systems. Its intelligent process automation and pooling of storage capacity reduces the TCO for complex backup environments by 40%. Unique scalability in capacity and performance makes ETERNUS CS8000 a viable solution, delivering ongoing cost savings.

 

Veeam testing configuration:

Note: The following settings were used by the vendor to meet Veeam Ready testing requirements and should not be considered best practices. Additional changes or settings may be needed to meet the storage efficiency or performance needs for each environment. For each setting, reference links are provided for further clarification.
 

Veeam Build Number: 9.5.x

Job Settings:

Deduplication: Disabled
Compression: None
Storage Optimization: LAN Target
 

Repository Settings:

Repository Type: Shared Folder
Align backup file blocks: Disabled (Default)
Decompress before storing: Disabled (Default)
Per-VM Backup Files: Enabled

HCL - Nimble

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Challenge

VeeamReadyIntegrated

Product Information:

Company name: Nimble Storage
Product Family: AF-Series and CS-Series
Status: Veeam Ready - Integrated
Classification Description: Integrated storage where joint development activities between the manufacturer and Veeam have occurred to create advanced backup or restore functionalities.

Solution

Product Details:

Firmware version: Nimble OS 2.3 and later
Additional support: Any array from Nimble Storage AF-Series and CS-Series.

General product family overview:

Nimble Storage is the leader in predictive flash storage. Nimble’s Predictive All Flash arrays and Adaptive Flash arrays, combining fast flash performance with InfoSight Predictive Analytics to deliver data velocity, absolute performance, superior scalability, and non-stop availability. Nimble flash product family provides enterprise IT organizations with a single consolidation architecture to accelerate, protect, and scale all enterprise applications and deliver data velocity to end users.

 

Veeam testing configuration:

Veeam Build Number: 9.5.0.580

HCL Tape - ULT3580-TD4 QuestDell

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Challenge

VeeamReadyTape

Product Information:

Company name: Quest Software
Product Family: DR Series Appliance
Status: Veeam Ready - Tape
Classification Description: Tape solution where available hardware features have been tested to work with Veeam.

Solution

Product Details:

Model number: DR4300, DR4300e and DR6300
Library Firmware Version 0104
Drive firmware version: 0104
Driver for tape drive: 6.2.4.8
Driver for media changer: (Veeam Option: Use native SCSI commands instead of Windows driver)
Media type tested: DR-VTL
Additional Support:

General product family overview:
DR’s Virtual Tape Library (VTL) is an emulation of a physical tape library (SUN/STK L700) on a disk-based deduplication and compression system such as the DR Series system. The tape library is exposed to a Data Management Application (DMA) as if it is a physical library with tape drives and cartridges, which the application uses for backup.

Veeam testing configuration:

Veeam Build Number: 9.5.0.823

 

Vendor recommended configuration:

Vendor Settings:

  • Changer gets detected as "Unknown Medium Changer" and it is supported for Veeam. Just need to change the changer properties in Veeam to use native SCSI commands.
  • DR series system using iSCSI to access VTL
  • IBM tape Drivers are mandatory to install for Drives and can be downloaded from IBM site: Driver name - IBMTape.x64_w12R2_6248_WHQL_Cert

HCL - iXsystems Z20

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Challenge

VeeamReadyRepo

Product Information:

Company name: iXsystems
Product Family: Z Series
Status: Veeam Ready - Repository
Classification Description: Verified backup storage that supports all Veeam backup and restore features.

Solution

Product Details:

Model number: TrueNAS Z20
Storage Category: 
Drive quantity, size, type: 14 x 1.2 TB 7200 RPM SAS Dual Port, 1 x 100GB SAS SSD write cache, 1 x 400GB SAS SSD read cache
Storage configuration: 
Firmware version: v9.10
Connection protocol and speed: iSCSI, 10Gb
Additional support: Any hardware configuration with an equal or greater hardware configuration

General product family overview:

The Z20 is the entry-level product for the TrueNAS enterprise hybrid Z Series storage family, based on the open source FreeNAS operating system. TrueNAS delivers multi-protocol storage using the OpenZFS filesystem and volume manager. All TrueNAS systems offer HA controller capabilities and well as storage expandability.

 

Veeam testing configuration:

Note: The following settings were used by the vendor to meet Veeam Ready testing requirements and should not be considered best practices. Additional changes or settings may be needed to meet the storage efficiency or performance needs for each environment. For each setting, reference links are provided for further clarification.
 

Veeam Build Number: 9.5.0.823

Job Settings:

Deduplication: Disabled
Compression: Optimal (Default)
Storage Optimization: Local Target (Default)
 

Repository Settings:

Repository Type: Windows
Align backup file blocks: Disabled (Default)
Decompress before storing: Disabled (Default)
Per-VM Backup Files: Enabled

Mapping an existing Veeam Agent backup chain to a Veeam Backup & Replication repository

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Challenge

You need to map an existing Veeam Agent backup chain to a Veeam Backup & Replication repository.

Cause

There are no features in Veeam Agent that would allow mapping existing backups to Veeam Backup & Replication, however it is possible to copy a local backup chain to a Veeam Backup & Replication repository and continue using it.

Solution

Here is the list of steps for mapping a local backup chain to a Veeam Backup & Replication repository.

1. Create a backup with Veeam Agent at any temporary backup destination of your choice.

If a Veeam Backup & Replication repository was used,
  • remove the existing Veeam Agent backup job from jobs (right click > Delete)
  • remove the backup files from configuration: right click Disk (backups) > Endpoint Backups > Remove from configuration

2. Place the backup chain into the required folder.

2.1 Example for a non-cloud repository

Backup files reside in C:\VeeamBackup\Backup Job 1 and need to be moved to a Veeam Backup & Replication repository into the following folder: C:\Backup.

Under C:\Backup you will need to create a folder named after the account that is used to access the repository. In this example, the account is DOMAIN1\user1, so the folder name would be DOMAIN1_user1.

The complete path to the backup files would be C:\Backup\DOMAIN1_user1\Backup Job 1

2.2 Example for a cloud repository

The backup files reside in C:\VeeamBackup\Backup Job 1 and need to be moved to a cloud Veeam repository into following folder: C:\Backup.

Under C:\Backup you will need to create a folder named after the tenant account that is used to access the repository. If the account name is Tenant2, the complete path to the backup files would be C:\Backup\Tenant2\Backup Job 1

If a subtenant is used with the account name Subtenant3, the path will be C:\Backup\Tenant2\users\Subtenant3\Backup Job 1

3. Rescan the Veeam Backup & Replication repository. Here is a brief guide on repository rescan. 
Note: For backups that you are mapping to cloud, rescan the repository hosting the tenant backups on the provider side.

4. The Veeam Agent backup should appear under Disk > Imported.
Note: When a backup chain is mapped to cloud, it will not be displayed under Disk > Imported.

5. Point the Veeam Agent job to the required Veeam Backup & Replication repository. Do not run it immediately, just close the wizard after making the changes.

6. On the Veeam Backup & Replication machine, the backup should be moved from the Imported section to Backup > Disk. Make sure that backups are located in Backups > Disks (not Disk (imported)).

7. Run the Veeam Agent backup job. It should continue the imported backup chain.

Note: The described solution works for Veeam Backup & Replication repository and Veeam Cloud Connect repository.

More Information

NOTES: 1. If local backup encryption was enabled during the initial job configuration, additional steps may be needed to complete the mapping.

For non-cloud repositories
Importing a backup chain to a Veeam Backup and Replication server puts the imported chain in the Disk (encrypted) tab. Before the backup chain can be continued, you will need to right click on the encrypted backup chain and enter the password.

For cloud repositories
In some cases it may be necessary to enter the password in order to continue the backup chain. If entering the password is required, you will be prompted to do so when the job starts.

2. If Backup & Replication repository’s encryption is enabled at the repository, you should decrypt it using password specification (Right click > Specify password) to finish the import procedure.

3. Migration to local VBR SOBR is described in kb2236 (the outlined method is completely relevant for Veeam Agent backups).
Put everything in the nutshell, here are the steps:
  1. Map the backup to a simple VBR repository.
  2. Run said backup.
  3. Add the simple repository to the SOBR repository (make sure VBR processed the existing backup to SOBR extent – as an indication, you will be prompted for it with a special message first and by the end of the process SOBR’s extents will have job’s VBM).
  4. Put a new SOBR extent into maintenance mode and evacuate all the backups from it. This procedure will place the existing temporary repository’s backup to other active extents.
  5. Change the backup job configuration on the VAW side to the SOBR repository and then check the backup from there.
4. Migration to a Cloud Connect SOBR has its own specific moments. The guide below contains all required steps required for a proper migration:
 
1) Get the successful backup to a simple VCC repository. It depends on the use case but the thing is that it is not possible to map VAW backup to VCC SOBR directly, first VAW backup should be mapped to a simple repository. Once it is done, feel free to proceed with SOBR migration;
2) Copy VBM and VBK, VIB files to SOBR extents and replace 'space' symbols with 'underscore' (_), e.g. 'Backup Job hostname' to 'Backup_Job_hostname' in the name of the job and the VBM-file.
The backup points itself (VBK, VIB) should be moved to the only extent, whereas VBM should be placed to all the SOBR's extents.
3) Then rename the old local repository VBM to VBM_old and rescan the simple VCC repository. This will clean VCC database of the old job's info.
4) Delete the existing tenant's quota and add a new SOBR's one. It's possible to achieve via tenant's properties by replacing the simple VCC repository with the SOBR one in 'Cloud repositories' section.
5) Rescan the SOBR repository.
6) Reconfigure the Veeam Agent job to a VCC SOBR repository
 
5. If Veeam Agent is managed by VAC, then, there are no limitations for VCC seeding and all the steps above are completely relevant. The guide below contains more details regarding specific VAC-related steps:
  1. Create two identical VAC backup policies – one for a local backup and one for a cloud backup
  2. Apply the Local policy to the desired machine. You can find how to apply a policy here
  3. Let the Local Policy Job run to its desired location. In our example, that is “E:\VeeamBackup” and under this folder will be a new folder named “Backup Job <Hostname>”.
  4. Apply the Cloud Policy *NOTE: It is important to only apply the policy at this step*. After the policy applies, a folder will be created on the cloud repository for the machine under the tenant folder. The final folder path will be <Default Repository Path>\<Tenant account>\Users\<Tenant Account>_<Hostname>. For example, in our test we are going to the default repository with the path of C:\Backup, using a tenant account named “test”, and the machine name is AgentHostname, so the final path will be: C:\Backup\test\Users\test_AgentHostname
  5. Copy the local backups “Backup Job <Hostname” to the Cloud folder made in the previous step “<Default Repository Path>\<Tenant account>\Users\<Tenant Account>_<Hostname>” to end up with a final path of “<Default Repository Path>\<Tenant account>\Users\<Tenant Account>_<Hostname>\Backup Job <Hostname>”For subtenant-based policy - C:\Backup\[TenantName]\Users\[SubtenantName]\Backup job [CompName], for tenant-based policy - C:\Backup\[TenantName]\Backup job [CompName]
  6. Rescan the Veeam Backup & replication repository hosting the tenant backups on the provider side. Here is a brief guide on repository rescan
  7. On the Backup Agent machine, delete the local backup that we made with the local policy
  8. Begin the backup to the Cloud Repository, run the job on Agent site (if VAC account related issue occurs - restart VAC Management Agent Service on Tenant site);
 
Check the mapping result. Make sure that there were no folders with suffix _1, _2 created on the Cloud repository Tenant's folder during initial run.


If you have any questions, open a case with Veeam Support.

Restored UEFI-based Windows 2008 R2 SP1 cannot be booted in Hyper-V environment

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Challenge

Restored UEFI-based Windows 2008 R2 SP1 cannot be booted in the Hyper-V environment, while the restore operation is performed without errors, the data is accessible

User-added image

Cause

The boot failure is caused by the general incompatibility of such setup with Hyper-V.

Solution

  1. As a workaround, it is possible to convert the bootloader from incompatible GPT to MBR. It could be achieved via any liveCD, e.g. via Veeam Recovery Medea. The detailed procedure is outlined here. Thus, the idea is to restore the machine to Generation 1 first and then convert the bootloader to MBR – in this case, both requirements will be fit (G1 + MBR loader on BIOS).
  2. Change of the environment from Hyper-V to physical machine or any other hypervisor that does not have such limitations if the scenario allows that.

More Information

https://docs.microsoft.com/en-us/windows-server/virtualization/hyper-v/plan/should-i-create-a-generation-1-or-2-virtual-machine-in-hyper-v

Veeam Agent Managed by Agent jobs mapping

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Challenge

You want to map an existing Veeam Agent Managed by Agent backup chain from one Veeam Backup & Replication repository to another.

Cause

There is no default ‘Map backup’ feature in comparison to ‘Managed by backup server’ Veeam Agent jobs. However, it is possible to map the backup through the following steps below.

Solution

A “Managed by Agent” job can be mapped by following steps, which will be outlined with an example:

1. Get the name of the job that you want to move, in this example, the job is named “Map Managed by Agent”
User-added image
2. Determine the location of the existing chain by looking at the destination info on Storage tab to determine your backup location. In this example, the backup was located on a Veeam Backup Repository Named “Source Repo”
User-added image

3. At this step, browse to and copy the backup files from location holding the backups to the desired new repository path. To find the path of the current backup, just go to Home > Backups > Disk > Expand the Job that you plan wish to move > Right click the hostname or IP of the machines that you wish to move then click “Properties”. You will see a new Window that includes a folder path. Copy the entire “VeeamAgentUser{GUID}” folder and its content to the new repository
User-added image

In our example, we are moving to a repository named “Target Repo” that has the following path: F:\Backups, so, as we discussed in the previous step, we will copy the entire folder over to the target path.

4. After moving the backup, the repository rescan has to be made to update the backup links. Rescan the target repository as outlined in this article. After the rescan completes, the copied backup will appear in “Disk (Imported)” section on the “Home” screen.

5. After the rescan of the repository has completed, edit and update the policy job to target the new repository and then apply the policy to the machines. 

After applying the policy, the moved backup job will go from “Disk (Imported) to “Disk”. After all, the job can be started as usual and it will continue the chain.

LIMITATION: It is not possible to map Veeam Agent Managed by Agent backup from a Shared folder or Local Target to a Veeam Backup & Replication Repository. 
 

Veeam Explorer for Microsoft Exchange Javascript Execution Vulnerability

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Challenge

The vulnerability allows execution of arbitrary code in emails containing inline Javascript.
 

Cause

The affected component is Veeam Explorer for Microsoft Exchange message preview browser. Email content is rendered using HTML browser and if an email contains inline Javascript, the embedded script may be executed.
 

Solution

1) On each machine where Veeam Explorer for Exchange is installed, navigate to C:\Program Files\Veeam\Backup and Replication\ExchangeExplorer and make a backup of the following files by copying them to another folder:
  • BlockedFileTypes.xml
  • Veeam.Exchange.Explorer.exe
2) Copy the following files from the hotfix package to C:\Program Files\Veeam\Backup and Replication\ExchangeExplorer:
  • BlockedFileTypes.xml
  • Veeam.Exchange.Explorer.exe
  • HtmlAgilityPack.dll

More Information

[[DOWNLOAD|DOWNLOAD PRIVATE FIX|https://storage.veeam.com/Fix_153325_7bd041331f.zip]]

MD5 checksum for Fix_153325_7bd041331f.zip is 8a93566d6c66dbaa08c5649b525d4d4e

Should have any questions, contact Veeam Support.

NOTE: A hotfix for the vulnerability is available for the following products and versions: Veeam Backup and Replication 9.5 Update3a (9.5.0.1922) and Veeam Backup for Office 365 1.5
 

HCL - UCS C-Series

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Challenge

VeeamReadyRepo

Product Information:

Company name: Cisco Systems, Inc.
Product Family: UCS C-series (C240, C3160 & C3260)
Status: Veeam Ready - Repository
Classification Description: Verified backup storage that supports all Veeam backup and restore features.

Solution

Product Details:

Model number: UCS C240
Drive quantity, size, type: 12 - NL SAS
Firmware version: v2.0
Additional support: C3160 & C3260

General product family overview:

Cisco Unified Computing System (UCS) and servers unify computing, networking, management, virtualization, and storage access into a single integrated architecture. This unique architecture enables end-to-end server visibility, management, and control in both bare metal and virtual environments.

 

Veeam testing configuration:

Note: The following settings were used by the vendor to meet Veeam Ready testing requirements and should not be considered best practices. Additional changes or settings may be needed to meet the storage efficiency or performance needs for each environment. For each setting, reference links are provided for further clarification.
 

Veeam Build Number: 9.0.0.1491

Job Settings:

Deduplication: Enabled (Default)
Compression: Optimal (Default)
Storage Optimization: Local Target (Default)
 

Repository Settings:

Repository Type: Windows
Align backup file blocks: Disabled (Default)
Decompress before storing: Disabled (Default)
Per-VM Backup Files: Enabled

Veeam Explorer for Microsoft Exchange Javascript Execution Vulnerability

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Challenge

The vulnerability allows execution of arbitrary code in emails containing inline Javascript.
 

Cause

The affected component is Veeam Explorer for Microsoft Exchange message preview browser. Email content is rendered using HTML browser and if an email contains inline Javascript, the embedded script may be executed.
 

Solution

1) On each machine where Veeam Explorer for Exchange is installed, navigate to C:\Program Files\Veeam\Backup and Replication\ExchangeExplorer and make a backup of the following files by copying them to another folder:
  • BlockedFileTypes.xml
  • Veeam.Exchange.Explorer.exe
2) Copy the following files from the hotfix package to C:\Program Files\Veeam\Backup and Replication\ExchangeExplorer:
  • BlockedFileTypes.xml
  • Veeam.Exchange.Explorer.exe
  • HtmlAgilityPack.dll

More Information

[[DOWNLOAD|DOWNLOAD PRIVATE FIX|https://storage.veeam.com/Fix_153325_7bd041331f.zip]]

MD5 checksum for Fix_153325_7bd041331f.zip is 8a93566d6c66dbaa08c5649b525d4d4e

Should have any questions, contact Veeam Support.

NOTE: A hotfix for the vulnerability is available for the following products and versions: Veeam Backup and Replication 9.5 Update3a (9.5.0.1922) and Veeam Backup for Office 365 1.5
 

Mapping an existing Veeam Availability for Nutanix AHV backup chain to a different Veeam Backup and Replication Repository

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Challenge

Mapping an existing Veeam Availability for Nutanix AHV backup chain to a different Veeam Backup and Replication Repository.

Solution

Make sure the respective backup job is not running (and won't be running during the entire process). Do not change Veeam Backup server credentials specified in the web interface of Veeam Availability for Nutanix AHV during the entire process.

Perform the following:

1. Locate the backup chain: in Veeam Backup & Replication console navigate to ‘Backups -> Disk’, open job properties (right-click) and note the path to the backup files.
User-added image
In this example, the backup chain parent directory is F:\Backups\TERMINAL95T1N_Administrator

2. Locate root folder of Veeam Backup & Replication repository you want to move backups to: in Veeam Backup & Replication console navigate to ‘Backup infrastructure -> Backup repositories’, open properties of a repository (right-click), note root folder path specified in ‘Repository’ tab.
User-added image
In this example, the root folder is E:\Backups

3. Move the backup chain:
 
3.1 Re-create the directory structure in the new repository:
Backup chain parent directory path (F:\Backups\TERMINAL95T1N_Administrator) consists of the following parts:
F:\Backups – source backup repository root folder
TERMINAL95T1N_Administrator – backup chain parent directory

For instance, under E:\Backups (root folder of Veeam Backup & Replication repository you want to move the backups to) create a directory named after the account that is used to access the Veeam Backup server. In this example, the account is TERMINAL95T1N\Administrator, so the folder name would be TERMINAL95T1N_Administrator and the whole path E:\Backups\TERMINAL95T1N_Administrator
 
3.2 Select backup chain to move:
For Nutanix AHV VMs, Veeam Backup & Replication generates per-VM backup chains: one backup chain contains data for one VM only. Even if you add multiple VMs to a backup job, Veeam Backup & Replication will create multiple backup chains in the backup repository, one per every VM processed by the job.

You may find a list of all per-VM backup chains as shown in step 1.

Per-VM backup directories naming pattern is as follows:
vm_name Backup (policy_name),
where:
vm_name – virtual machine name
policy_name – backup policy name

For example:
ahvbkp Backup (BackupJob - all vms)

This is the name of the per-VM backup directory for the virtual machine ahvbkp being backed up by the BackupJob – all vms backup policy.

3.3 Move the selected per-VM backup folders to the new repository

4. Rescan both source and target Veeam Backup & Replication repositories: in Veeam Backup & Replication console navigate to ‘Backup infrastructure -> Backup repositories’, open properties of the repository (right-click), select ‘Rescan’. Once the rescan is done, moved backup chain appears under the Backup -> Disk (imported) section.

5. Log in to Veeam Availability for Nutanix AHV web interface and edit your backup policy according to this guide.

6. Upon the next backup session of the respective backup policy, the moved backup chains will disappear from Backup -> Disk (imported) section and will be moved to Backup -> Disk. The backup policy will start to use new location as a target repository.

 

Veeam Backup for Office 365 Timeout Errors

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Challenge

A Veeam Backup for Microsoft Office 365 job fails with a timeout error.  

These commonly are reported as one of the following errors:
  • Unexpected End of File
  • Exchange Web Services error code: ErrorExceededConnectionCount
  • Error: Failed to get folder properties
  • Error: You have exceeded the available concurrent connections for your account.  Try again once your other requests have completed.
  • Error: Unexpected end of file has occurred. The following elements are not closed: m:Data, m:ExportItemsResponseMessage, m:ResponseMessages, m:ExportItemsResponse, s:Body, s:Envelope. Line 1, position 21397505.
But are not limited to these errors.

 

Cause

There are multiple causes for these timeout errors. The most common being a bad connection to the Exchange Web Service (EWS) from the Veeam Backup for Microsoft Office 365 server or proxy. This can be caused by flooding of open worker threads to the Exchange Web Services server, network traffic saturating the throughput of the connection, a slow internet connection to the Office 365 EWS server amongst other issues.

Solution

Performance settings to help with timeout errors can be adjusted through the proxy performance settings (Concurrent Threads, and limit network bandwidth). If you are still unable to get a Veeam Backup for Microsoft Office 365 due to these timeout errors after adjusting the Proxy Settings, you can contact Veeam Support to further fine-tune the settings.

Secure channel communications stop working after disabling TLS 1.0/1.1

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Challenge

After disabling TLS 1.0/1.1, Veeam functionality which utilizes the SCHANNEL security provider, such as license auto-update, license usage reporting and Veeam explorers with remote mounts stop working.
You can see the following error in the Svc.VeeamBackup.log log file and/or in the pop-up error window.
The client and server cannot communicate, because they do not possess a common algorithm

 

Cause

The currently targeted .NET Framework version, 4.5.2, defaults to TLS 1.0 and doesn’t switch automatically to 1.2 when TLS 1.0/1.1 is disabled.

Solution

The following registry keys will need to be added on machines where TLS 1.0/1.1 has been disabled to force the usage of TLS 1.2.

Locations: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\.NETFramework\v4.0.30319 and HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\.NETFramework\v4.0.30319

Name: SchUseStrongCrypto
Type: DWORD
Value: 1

Name: SystemDefaultTlsVersions
Type: DWORD
Value: 1

A .reg file is provided by Microsoft that will set these keys to their most safe values:
https://docs.microsoft.com/en-us/dotnet/framework/network-programming/tls#configuring-security-via-the-windows-registry

 

More Information

Microsoft .NET Framework Best practices for TLS
https://docs.microsoft.com/en-us/dotnet/framework/network-programming/tls

 

Synthetic merges and fulls with fast clone take significantly longer on ReFS volumes after installing Windows May Update KB4103720

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Challenge

After installing the Windows May update KB4103720 (or any rollup that includes it), synthetic merges and fulls on ReFS volumes utilizing fast clone are taking significantly longer to complete.

Cause

Microsoft has identified a regression in the ReFS filesystem driver included with this update that causes severe performance degradation for Veeam fast clone operations.

Solution

Microsoft has identified the issue and will be releasing a fix in a future update. As a workaround, either uninstall update KB4103720 or manually rollback the ReFS driver files (refs.sys and refsv1.sys).

The ReFS driver files are located under %windir%\System32\drivers and version can be checked by opening the file properties dialog and checking the Details tab.

Currently known good driver versions:
refs.sys version 10.0.14393.2097
refsv1.sys version 10.0.14393.2214

These can be extracted from KB4093120
Link to backup catalog

 

Virtual disk size is not a multiple of 1KB

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Challenge

Backup Copy job might fail with error:
Inline data validation detected that the target backup file is corrupted, but correction has failed

Restore job might fail with error:
Declared and actual sizes of the disk […] are different. Declared size: […]. Actual size: […]

Cause

VMDK disk is not properly aligned. A disk is not properly aligned when the size of the disk is not a multiple of 1KB.

VMware does not allow creation of unaligned disks via Graphical User Interface.

Usually unaliged disks are result of P2V conversion, or disk creation via vmkfstools utility.

Solution

Please use vmkfstools utility to extend and align the disk.  Increasing the size of a virtual disk (1004047)
If the disk in question is presented as a virtual RDM, use the SAN software to properly resize the LUN. Expanding the size of a Raw Device Mapping (RDM) (1007021)

Afterwards run Backup job and make a full backup of that VM.

If the size for one of the disks on the VM is not a full integer (ex. 80.3423432 GB) increase the size of the disk within the VM configuration to a full integer (ex. 81 GB).
 
In some cases this error may occur on a VM whose disks is already a full integer (ex. 80 GB), try increasing the disk size to next full integer (ex. 81GB) and run the Veeam job again.

 

Veeam Backup for Office 365 No E-Mail Notification After Job Run

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Challenge

When the backup job completes the Job notification is never received.

Cause

  1. Error: Unable to connect to the remote server
  2. Job completes with no Error, but you do not receive a notification email.  This can be caused by:
    • Email relay server blocking emails that exceed 512KB size
    • The email is being blocked by the email filter
  3. Email Notifications are configured incorrectly

Solution

Solution 1

  • When Veeam sends the E-mail for job completion it is sent from the proxy that is configured in the job. The test email will only check the connection from the Veeam Office 365 server to the SMTP and not the proxy.  Ensure that the Proxy chosen in the Job settings has access to the SMTP server.

Solution 2

  • When Veeam Office 365 connects with the SMTP server to send the mail but we do not wait for a confirmation that the email was sent. If this message was rejected for any reason there will be no error from our console.  Check email relay settings and spam filter for quarantined email around the time the job completes

Solution 3

Veeam Availability Console U1 Cumulative Patch 1817

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Challenge

Veeam Availability Console U1 Cumulative Patch 1817

Cause

Please confirm you are running version 2.0.2.1750 or later prior to installing this cumulative patch 1817. You can check this under Windows > Programs and features. After upgrading, your build will be version 2.0.2.1817.

As a result of on-going R&D effort and in response to customer feedback, cumulative patch 1817 includes a set of bug fixes, the most significant of which are listed below:

Server
  • Under certain conditions password in the SMTP server settings is reset.
  • Veeam Management Portal Service cannot be started after installing Update 1.
    Management Agent
    • Management agent RAM consumption might significantly increase when running computer discovery process.
    UI
    • After upgrading to Update 1, backup resources of the managed company cannot be adjusted when backup portal is running under heavy load. 
    Monitoring & Alarms
    • Job name filtering is ignored in the job session state alarm.
    • Storage snapshots are treated as a backup repository resulting in triggered alarms for the repository free space. 
    Reporting & Billing
    • Cloud repository quota usage may report incorrect values when Veeam Agent backups are sent to the cloud repository via backup copy jobs. 
    • Under certain conditions Cloud replication quota usage is not displayed on the dashboard when logged in using managed company user account
    • Management agent re-installation results in losing collected data about protected VMs from the managed backup server. This affects Overview dashboard and Protected VMs report that display zero protected VMs.
    ConnectWise Manage Plugin
    • Under certain conditions ConnectWise Manage configurations cannot be created.
    • Under certain conditions not all products created in ConnectWise Manage are accessible for mapping when using the billing function.  

    Solution

    To install the cumulative patch 1817:

    1. Back up the VAC database.
    2. Log off VAC Web UI.
    3. Execute VAC.ApplicationServer.x64_2.0.2.1817.msp as administrator on the VAC server, or run this cmdlet as administrator: 
    msiexec /update c:\VAC.ApplicationServer.x64_2.0.2.1817.msp /l*v C:\ProgramData\Veeam\Setup\Temp\VACApplicationServerSetup.txt
    
    4. Execute VAC.ConnectorService.x64_1.0.0.256.msp as administrator on the VAC server, or run this cmdlet as administrator: 
    msiexec /update c:\VAC.ConnectorService.x64_1.0.0.256.msp /l*v C:\ProgramData\Veeam\Setup\Temp\VACConnectorServiceSetup.txt
    
    5. Execute VAC.ConnectorWebUI.x64_1.0.0.256.msp as administrator on the VAC server, or run this cmdlet as administrator: 
    msiexec /update c:\VAC.ConnectorWebUI.x64_1.0.0.256.msp /l*v C:\ProgramData\Veeam\Setup\Temp\VACConnectorWebUI.txt
    
    6. Log in to VAC Web UI.

    More Information

    [[DOWNLOAD|DOWNLOAD CUMULATIVE PATCH|https://www.veeam.com/download_add_packs/availability-console/kb2715/]]

    MD5 checksum for KB2715.zip is 41626c64c4f0d5bc47ab67ead105d1b3

    Should you have any questions, contact Veeam Support.

    Veeam Availability Console U1 Cumulative Patch 1824

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    Challenge

    Veeam Availability Console U1 Cumulative Patch 1824

    Cause

    Please confirm you are running version 2.0.2.1750 or later prior to installing this cumulative patch 1824. You can check this under Windows > Programs and features. After upgrading, your build will be version 2.0.2.1824.

    As a result of on-going R&D effort and in response to customer feedback, cumulative patch 1824 includes a set of bug fixes, the most significant of which are listed below:

    Server
    • Under certain conditions password in the SMTP server settings is reset
    • Veeam Management Portal Service cannot be started after installing Update 1
    • After deleting WAN accelerator component from the Veeam Cloud Connect inventory, records about backup resources available to the tenant might be duplicated
    Management Agent
    • Management agent RAM consumption might significantly increase when running computer discovery process
    Users and Roles 
    • Sub-tenant’s password is reset when changing cloud quota in the assigned backup policy 
    UI
    • After upgrading to Update 1, backup resources of the managed company cannot be adjusted when backup portal is running under heavy load. 
    Monitoring & Alarms
    • Job name filtering is ignored in the job session state alarm.
    • Storage snapshots are treated as a backup repository resulting in triggered alarms for the repository free space.
    • Under certain conditions Computer with no backup alarm can send false-positive notifications
    Reporting & Billing
    • Cloud repository quota usage may report incorrect values when Veeam Agent backups are sent to the cloud repository via backup copy jobs
    • Under certain conditions Cloud replication quota usage is not displayed on the dashboard when logged in using managed company user account
    • Management agent re-installation results in losing collected data about protected VMs from the managed backup server. This affects Overview dashboard and Protected VMs report that display zero protected VMs
    • Overview dashboard and Protected VMs report can display zero protected VMs when using Veeam Cloud Connect 9.5 Update 3a
    ConnectWise Manage Plugin
    • Under certain conditions ConnectWise Manage configurations cannot be created.
    • Under certain conditions not all products created in ConnectWise Manage are accessible for mapping when using the billing function.
    • Companies data cannot be collected from ConnectWise Manage due to the following error "An item with the same key has already been added"
    • Companies with multiple types cannot be collected from ConnectWise Manage  

    Solution

    To install the cumulative patch 1824:

    1. Back up the VAC database.
    2. Log off VAC Web UI.
    3. Execute VAC.ApplicationServer.x64_2.0.2.1824.msp as administrator on the VAC server, or run this cmdlet as administrator: 
    msiexec /update c:\VAC.ApplicationServer.x64_2.0.2.1824.msp /l*v C:\ProgramData\Veeam\Setup\Temp\VACApplicationServerSetup.txt
    
    4. Execute VAC.ConnectorService.x64_1.0.0.274.msp as administrator on the VAC server, or run this cmdlet as administrator: 
    msiexec /update c:\VAC.ConnectorService.x64_1.0.0.274.msp /l*v C:\ProgramData\Veeam\Setup\Temp\VACConnectorServiceSetup.txt
    
    5. Execute VAC.ConnectorWebUI.x64_1.0.0.274.msp as administrator on the VAC server, or run this cmdlet as administrator: 
    msiexec /update c:\VAC.ConnectorWebUI.x64_1.0.0.274.msp /l*v C:\ProgramData\Veeam\Setup\Temp\VACConnectorWebUI.txt
    
    6. Log in to VAC Web UI.

    More Information

    [[DOWNLOAD|DOWNLOAD CUMULATIVE PATCH|https://www.veeam.com/download_add_packs/availability-console/kb2781/]]

    MD5 checksum for KB2781.zip is 41626c64c4f0d5bc47ab67ead105d1b3

    Should you have any questions, contact Veeam Support.
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