Challenge

Product Information:

Company name: SUSE
Product Family: Enterprise Storage
Status: Veeam Ready - Repository*
Classification Description: Verified backup storage that supports all Veeam backup and restore features.

Solution

Product Details:

Model number: Enterprise Storage 5.5
Storage Category: Software Defined Storage
Drive quantity, size, type: 59 - SATA SSD across 6 storage nodes
Storage configuration: Erasure coded, k=4, m=2
Firmware version: 5.5
Connection protocol and speed: 100GbE
Additional support: All models and configurations of Enterprise Storage 5.5 with specifications equivalent or greater than the above

SUSE Enterprise Storage is a software-defined storage solution powered by Ceph designed to help enterprises manage the ever-growing data sets.

Veeam testing configuration:

Veeam Build Number: 9.5.0.1922

Job Settings:

Repository Settings:

Vendor recommended configuration:

Hardware Settings:

• Hardware deduplication not used in testing
• Hardware compression not used in testing

Challenge

Cause

Solution

• Restore to a different Hyper V host.
• Do not select power on when restoring and manually set the NIC to dynamic in virtual machine settings in Hyper V manager.
• Do not map the Instant Recovery to a Network and add a NIC manually afterward.

More Information

Challenge

Product Information:

Company name: SUSE
Product Family: Enterprise Storage
Status: Veeam Ready - Repository*
Classification Description: Verified backup storage that supports all Veeam backup and restore features.

Solution

Product Details:

Model number: Enterprise Storage 5.5
Storage Category: Software Defined Storage
Drive quantity, size, type: 59 - SATA SSD across 6 storage nodes
Storage configuration: Erasure coded, k=4, m=2
Firmware version: 5.5
Connection protocol and speed: 100GbE
Additional support: All models and configurations of Enterprise Storage 5.5 with specifications equivalent or greater than the above

SUSE Enterprise Storage is a software-defined storage solution powered by Ceph designed to help enterprises manage the ever-growing data sets.

Veeam testing configuration:

Veeam Build Number: 9.5.0.1922

Job Settings:

Repository Settings:

Vendor recommended configuration:

Hardware Settings:

• Hardware deduplication not used in testing
• Hardware compression not used in testing

Challenge

Cause

Solution

1. Make sure no jobs/tasks are running and stop all Veeam Backup services on the Veeam server
2. Navigate to Veeam installation directory (by default C:\Program files\Veeam\Backup and Replication\Backup)
3. Make a backup of Veeam.Backup.SanPlugin.IbmLib.dll and Veeam.Backup.PublicStoragePlugin.Ibm.dll files
4. Replace Veeam.Backup.SanPlugin.IbmLib.dll and Veeam.Backup.PublicStoragePlugin.Ibm.dll with those from hotfix package
5. Start all Veeam Backup services

More Information

Challenge

Cause

• The Default credentials are:
  • Username – veeam
  • Password – veeam

Solution

1.    Log into Prism and launch your Veeam Appliance VM to gain access to the terminal interface

2.    Log in using the default credentials (veeam\veeam)
3.    Type the following (without quotes) “sudo passwd veeam” and hit enter
4.    Enter the current password and hit enter
5.    Type in your new password and hit enter
6.    Type in your new password to confirm and hit enter

7.    Type logout and hit enter

8.    Log in using the new credentials you just created

Challenge

Cause

Solution

1. Make sure no jobs/tasks are running and stop all Veeam Backup services on the Veeam server
2. Navigate to Veeam installation directory (by default C:\Program files\Veeam\Backup and Replication\Backup)
3. Make a backup of Veeam.Backup.SanPlugin.IbmLib.dll and Veeam.Backup.PublicStoragePlugin.Ibm.dll files
4. Replace Veeam.Backup.SanPlugin.IbmLib.dll and Veeam.Backup.PublicStoragePlugin.Ibm.dll with those from hotfix package
5. Start all Veeam Backup services

More Information

Challenge

Product Information:

Company name: Quest Software, Inc.
Product Family: QoreStor
Status: Veeam Ready - Repository*
Classification Description: Verified backup storage that supports all Veeam backup and restore features.

Solution

Product Details:

Model number: QoreStor – CIFS / RDCIFS (v4.0.3101.1)
Storage Category: Software Defined Secondary Storage
Drive quantity, size, type: 22 – 1.92TB SAS SSD (data) | 2- 400GB SAS SSD (OS)
Storage configuration: RAID6 (20+2) for storage target, RAID1 for OS
Firmware version: V5.0.1 Build 177
Connection protocol and speed: CIFS, 10 GbE x 2 Bonded ALB
Additional support: All models and configurations of QoreStor with specifications equivalent or greater than the above

Quest QoreStor is a software-defined storage platform designed for any IT organization looking to accelerate backup performance, reduce storage costs and leverage the cloud for disaster recovery, archiving and business continuity. QoreStor is the evolution of Quest's proven DR Appliance deduplication and replication technology, adopted globally across 1000’s of users of all sizes from all industry verticals.

QoreStor is installable on a single physical node, a VM on any hypervisor or deployed in any public cloud. QoreStor can scale-out to meet the capacity and performance demands of modern hybrid IT data centers supporting direct-to cloud backup as well as cross-instance replication.

QoreStor Rapid Data Access (RDA) drivers, installable on Veeam backup servers and Veeam backup proxies, with support for Windows and Linux enable source side deduplication, encryption and WAN resiliency. RDA is part of the all-inclusive QoreStor license and is critical to a high performing Veeam QoreStor Repository implementation.

Veeam testing configuration:

Veeam Build Number: 9.5.0.1922

Job Settings:

Repository Settings:

Vendor recommended configuration:

Hardware Settings:

• Jumbo frames used on network configuration for testing (MTU=9000)
• Array deduplication used during testing – yes
• Array compression used during testing – yes

Challenge

Cause

Solution

1. Log in to the Veeam ONE server and locate Veeam ONE Settings utility (C:\Program Files\Common Files\Veeam\Veeam ONE Settings).
2. Create a shortcut for this utility.

 

More Information

Challenge

Product Information:

Company name: Cisco Systems, Inc.
Product Family: UCS C-series (C240, C3160 & C3260)
Status: Veeam Ready - Repository
Classification Description: Verified backup storage that supports all Veeam backup and restore features.

Solution

Product Details:

Model number: UCS C240
Drive quantity, size, type: 12 - NL SAS
Firmware version: v2.0
Additional support: C3160 & C3260

Cisco Unified Computing System (UCS) and servers unify computing, networking, management, virtualization, and storage access into a single integrated architecture. This unique architecture enables end-to-end server visibility, management, and control in both bare metal and virtual environments.

Veeam testing configuration:

Veeam Build Number: 9.0.0.1491

Job Settings:

Repository Settings:

Challenge

Product Information:

Company name: Hewlett Packard Enterprise
Product Family: HPE StoreOnce
Status: Veeam Ready – Archive
Classification Description: Verified disk archive storage that can be used as a Backup Copy target. Synthetic full backups, granular restores, and vPower features may not provide sufficient performance or be supported.

Solution

Product Details:

Model number: StoreOnce 4500
Drive quantity, size, type: 12 - 4TB HDD
Firmware version: 3.13.1-1546.2
Connection protocol and speed: CIFS
Additional support: Available on StoreOnce 4500 or a higher tier model with an equal or greater number of drives using the software versions listed.

General product family overview: From ROBO to the entire enterprise, HPE StoreOnce System with HPE StoreOnce Catalyst is a single and agile backup and recovery solution. Reduce costs and keep pace with rapid data growth, confident that your SLAs are securely met.

Veeam testing configuration:

Veeam Build Number: 9.0.0.902

Job Settings:

Repository Settings:

Challenge

Product Information:

Company name: NetApp
Product Family: AltaVault
Status: Veeam Ready – Archive
Classification Description: Verified disk archive storage that can be used as a Backup Copy target. Synthetic full backups, granular restores, and vPower features may not provide sufficient performance or be supported.

Solution

Product Details:

Model number: AVA-V2
Firmware version: 4.2
Additional support: AVA-V2 and higher

General product family overview:
Looking to leverage public and private cloud storage as part of your backup and archive strategy? Game-changing NetApp® AltaVault® cloud-integrated storage speeds recovery and reduces your risk, enabling you back up data with security to any cloud.

Veeam testing configuration:

Veeam Build Number: 9.0.0.1491

Job Settings:

Repository Settings:

Challenge

Product Information:

Company name: NetApp
Product Family: E-series
Status: Veeam Ready - Repository
Classification Description: Verified backup storage that supports all Veeam backup and restore features.

Solution

Product Details:

Model number: E2712
Drive quantity, size, type: 12 - NL-SAS, HDD
Firmware version: 11.2
Additional support: E27xx & E56xx

NetApp E-Series storage provides simple and reliable SAN storage that integrates seamlessly with most application environments. Its modular design helps decrease operating expenses while offering many options for connectivity, capacity, and performance that easily scale to meet the demands of a growing backup environment.

Veeam testing configuration:

Veeam Build Number: 9.0.0.1491

Job Settings:

Repository Settings:

Challenge

Veeam Availability Console U1 Cumulative Patch 1913.

Cause

Please confirm you are running version 2.0.2.1750 or later prior to installing this cumulative patch 1913. You can check this under Windows > Programs and features. After upgrading, your build will be version 2.0.2.1913.

As a result of on-going R&D effort and in response to customer feedback, cumulative patch 1913 includes a set of bug fixes, the most significant of which are listed below:

New Features

• Veeam Backup & Replication 9.5 Update 4 compatibility support. 
• Veeam Cloud Connect 9.5 Update 4 compatibility support.

Resolved Issues

Server

• Under certain conditions password in the SMTP server settings is reset
• Veeam Management Portal Service cannot be started after installing Update 1
• After deleting WAN accelerator component from the Veeam Cloud Connect inventory, records about backup resources available to the tenant might be duplicated

Management Agent

• Management agent RAM consumption might significantly increase when running computer discovery process
• Under certain conditions management agent service fails to start.

Backup Agent

• Under certain conditions backup agent fails to update to version 2.2 via master management agent. 
• Backup policy cannot be applied correctly when folders that are backed up with this policy contain special characters in their names.
• Backup agent cannot be installed to a computer running Windows 10 Home edition.   

Discovery Rules

• After deploying Patch 1824 discovery rules cannot install backup agents to remote computers. To resolve this, install the latest patch and re-create all discovery rules.

Users and Roles 

• Sub-tenant’s password is reset when changing cloud quota in the assigned backup policy 

UI

• After upgrading to Update 1, backup resources of the managed company cannot be adjusted when backup portal is running under heavy load. 

Monitoring & Alarms

• Job name filtering is ignored in the job session state alarm.
• Storage snapshots are treated as a backup repository resulting in triggered alarms for the repository free space.
• Under certain conditions Computer with no backup alarm can send false-positive notifications
• “Item with the same key has already been added” message is displayed when opening the Managed Backup Servers tab in the UI

Notifications

• Multiple email addresses cannot be specified in the Global Notification Settings

Reporting & Billing

• Cloud repository quota usage may report incorrect values when Veeam Agent backups are sent to the cloud repository via backup copy jobs
• Under certain conditions Cloud replication quota usage is not displayed on the dashboard when logged in using managed company user account
• Management agent re-installation results in losing collected data about protected VMs from the managed backup server. This affects Overview dashboard and Protected VMs report that display zero protected VMs
• Overview dashboard and Protected VMs report can display zero protected VMs when using Veeam Cloud Connect 9.5 Update 3a
• After changing report scheduling settings, reports are sent out using the previous and the new time schedule
• Backup policy change was not correctly updated in the Protected Computers report.

RESTful APIs

• Under certain conditions vMsBackedUpToCloud counter does not include backup copies sent to a cloud repository

ConnectWise Manage Plugin

• Under certain conditions ConnectWise Manage configurations cannot be created.
• Under certain conditions not all products created in ConnectWise Manage are accessible for mapping when using the billing function.
• Companies data cannot be collected from ConnectWise Manage due to the following error "An item with the same key has already been added"
• Companies with multiple types cannot be collected from ConnectWise Manage  
• Product quantity in agreements might not be updated when VAC and Manage servers are located in different time zones 

Solution

msiexec /update c:\VAC.ApplicationServer.x64_2.0.2.1913.msp /l*v C:\ProgramData\Veeam\Setup\Temp\VACApplicationServerSetup.txt

msiexec /update c:\VAC.ConnectorService.x64_1.0.0.337.msp /l*v C:\ProgramData\Veeam\Setup\Temp\VACConnectorServiceSetup.txt

msiexec /update c:\VAC.ConnectorWebUI.x64_1.0.0.337.msp /l*v C:\ProgramData\Veeam\Setup\Temp\VACConnectorWebUI.txt

msiexec /update c:\VAC.WebUI.x64_2.0.2.1913.msp /l*v C:\ProgramData\Veeam\Setup\Temp\VACWebUI.txt

More Information

Challenge

The media is write protected. Failed to write data to file

Cause

During Backup:

During Restore:

Solution

For issues on Backup:

• Make sure OneDrive “Files On-Demand” functionality is disabled in settings.
• Check that the OneDrive client software is up-to-date.
• If issues continue, try volume level backup, or try switching to file level backup and exclude the OneDrive sync folder
• Other workarounds are to try to re-establish the OneDrive connection:
  1. Disconnect your local OneDrive from the cloud sync (click on the system tray right below your screen).
  2. Click on the three dots right at the top of the window that appears and close the application.
  3. Reconnect with OneDrive, but now you re-establish the connection (login).
• Or try to re-sync the OneDrive data (these steps only need taken on affected folders):

1. Make a copy the affected folders to another location on your HDD which is not synchronized with OneDrive.
2. Remove affected files and folders from OneDrive local folder (and, if they are not removed automatically - from the online interface of OneDrive).
3. Copy your files back, let OneDrive sync the files (keep "Files On-Demand" disabled).
4. Re-try Veeam Agent backup.

For issues on Restore:

• Disable BitLocker on the restore target drive:
  1. In File Explorer, right-click the drive in question and then click Manage BitLocker.
  2. On the BitLocker Drive Encryption page, click Turn Off BitLocker, and then click Turn off BitLocker again when prompted.
  3. When decryption is finished, click Close.

• Format the restore target drive:
  1. Right-click the drive in File Explorer.
  2. Choose Format.
  3. Click Start.

More Information

If you have further questions or issues continue, please open a support case as follows:

1. Right-click the Veeam Endpoint Backup / Veeam Agent for Windows icon in the system tray and select Control Panel.
2. Click the Support link at the top of the window.
3. Click Technical Support to submit a support case to the Veeam Support Team directly from the product.

Challenge

Veeam Availability Console U1 Cumulative Patch 1913.

Cause

Please confirm you are running version 2.0.2.1750 or later prior to installing this cumulative patch 1913. You can check this under Windows > Programs and features. After upgrading, your build will be version 2.0.2.1913.

As a result of on-going R&D effort and in response to customer feedback, cumulative patch 1913 includes a set of bug fixes, the most significant of which are listed below:

New Features

• Veeam Backup & Replication 9.5 Update 4 compatibility support. 
• Veeam Cloud Connect 9.5 Update 4 compatibility support.

Resolved Issues

Server

• Under certain conditions password in the SMTP server settings is reset
• Veeam Management Portal Service cannot be started after installing Update 1
• After deleting WAN accelerator component from the Veeam Cloud Connect inventory, records about backup resources available to the tenant might be duplicated

Management Agent

• Management agent RAM consumption might significantly increase when running computer discovery process
• Under certain conditions management agent service fails to start.

Backup Agent

• Under certain conditions backup agent fails to update to version 2.2 via master management agent. 
• Backup policy cannot be applied correctly when folders that are backed up with this policy contain special characters in their names.
• Backup agent cannot be installed to a computer running Windows 10 Home edition.   

Discovery Rules

• After deploying Patch 1824 discovery rules cannot install backup agents to remote computers. To resolve this, install the latest patch and re-create all discovery rules.

Users and Roles 

• Sub-tenant’s password is reset when changing cloud quota in the assigned backup policy 

UI

• After upgrading to Update 1, backup resources of the managed company cannot be adjusted when backup portal is running under heavy load. 

Monitoring & Alarms

• Job name filtering is ignored in the job session state alarm.
• Storage snapshots are treated as a backup repository resulting in triggered alarms for the repository free space.
• Under certain conditions Computer with no backup alarm can send false-positive notifications
• “Item with the same key has already been added” message is displayed when opening the Managed Backup Servers tab in the UI

Notifications

• Multiple email addresses cannot be specified in the Global Notification Settings

Reporting & Billing

• Cloud repository quota usage may report incorrect values when Veeam Agent backups are sent to the cloud repository via backup copy jobs
• Under certain conditions Cloud replication quota usage is not displayed on the dashboard when logged in using managed company user account
• Management agent re-installation results in losing collected data about protected VMs from the managed backup server. This affects Overview dashboard and Protected VMs report that display zero protected VMs
• Overview dashboard and Protected VMs report can display zero protected VMs when using Veeam Cloud Connect 9.5 Update 3a
• After changing report scheduling settings, reports are sent out using the previous and the new time schedule
• Backup policy change was not correctly updated in the Protected Computers report.

RESTful APIs

• Under certain conditions vMsBackedUpToCloud counter does not include backup copies sent to a cloud repository

ConnectWise Manage Plugin

• Under certain conditions ConnectWise Manage configurations cannot be created.
• Under certain conditions not all products created in ConnectWise Manage are accessible for mapping when using the billing function.
• Companies data cannot be collected from ConnectWise Manage due to the following error "An item with the same key has already been added"
• Companies with multiple types cannot be collected from ConnectWise Manage  
• Product quantity in agreements might not be updated when VAC and Manage servers are located in different time zones 

Solution

msiexec /update c:\VAC.ApplicationServer.x64_2.0.2.1913.msp /l*v C:\ProgramData\Veeam\Setup\Temp\VACApplicationServerSetup.txt

msiexec /update c:\VAC.ConnectorService.x64_1.0.0.337.msp /l*v C:\ProgramData\Veeam\Setup\Temp\VACConnectorServiceSetup.txt

msiexec /update c:\VAC.ConnectorWebUI.x64_1.0.0.337.msp /l*v C:\ProgramData\Veeam\Setup\Temp\VACConnectorWebUI.txt

msiexec /update c:\VAC.WebUI.x64_2.0.2.1913.msp /l*v C:\ProgramData\Veeam\Setup\Temp\VACWebUI.txt

More Information

Challenge

Product Information:

Company name: Quantum Corporation
Product Family: Quantum QXS
Status: Veeam Ready - Repository
Classification Description: Verified backup storage that supports all Veeam backup and restore features.

Solution

Product Details:

Model number: QXS 412 RC
Drive quantity, size, type: 11 - 4TB SAS
Firmware version: vH100P01001
Connection protocol and speed: iSCSI, 10Gb
Additional support: Available on this model or higher tier models with an equal or greater number of drives using the software versions listed.

Designed for high performance, efficiency, reliability, and scalability Quantum QXS hybrid storage portfolio optimizes flash and disk to significantly lower operating and capital costs. Powerful features include real-time, automated and intelligent tiering, plus 1-button configuration to meet the demands of specific applications and workflows.

Veeam testing configuration:

Veeam Build Number: 9.0.0.902

Job Settings:

Repository Settings:

Challenge

Product Information:

Company name: NetApp
Product Family: FAS
Status: Veeam Ready - Integrated
Classification Description: Integrated storage where joint development activities between the manufacturer and Veeam have occurred to create advanced backup or restore functionalities.

Solution

Product Details:

Model number: FAS2520
Drive quantity, size, type: 12 - Mix of Flash, SAS, NL-SAS
Firmware version: 8.1.0 - 8.3.2
Connection protocol and speed: 10Gb
Additional support: Any array running Data ONTAP with firmware versions above.

Whatever the size of your enterprise, you need powerful, flexible storage that manages growth and maximizes the long-term value of your IT investment. The NetApp® FAS series running ONTAP®software simplifies storage operations and builds a foundation for a data fabric that flows data seamlessly across flash, disk, and cloud. Its unified architecture supports a broader set of SAN and NAS workloads—with faster setup than other entry-class hybrid arrays.

Veeam testing configuration:

Veeam Build Number: 9.0.0.1715

Challenge

Product Information:

Company name: Cybernetics
Product Family: iSAN SAN Storage
Status: Veeam Ready - Repository
Classification Description: Verified backup storage that supports all Veeam backup and restore features.

Solution

Product Details:

Model number: iSAN 6140
Drive quantity, size, type: 12 - SSD
Firmware version: 6.19xg11
Connection protocol and speed: iSCSI
Additional support: iSAN models at or above the model referenced in this article with an equal or greater number of drives are also supported.

Veeam testing configuration:

Veeam Build Number: 9.0.0.1715

Job Settings:

Repository Settings:

Challenge

Product Information:

Company name: NEC Corporation of America
Product Family: NEC HYDRAstor
Status: Veeam Ready - Repository
Classification Description: Verified backup storage that supports all Veeam backup and restore features.

Solution

Product Details:

Model number: HS8-5002S-288
Drive quantity, size, type: 48, SATA HDD
Firmware version: V5.0.3 (System Version)
Additional support: Available on HYDRAstor HS8-5002S-288 or higher tier models with an equal or greater number of drives using the firmware version listed.

NEC's HYDRAstor technology delivers high performance, capacity-optimized and highly available storage solutions, supporting backup, long-term data archive, and DR solutions for all enterprises. HYDRAstor is a scale-out grid storage platform built on top of a scalable back-end object storage with inline global deduplication, solving present and future challenges for long-term data. HYDRAstor’s scale-out grid architecture provides scalability of both performance and capacity, capacity optimization, advanced erasure-coded data protection, and high availability with node-level resiliency. HYDRAstor can be further expanded and refreshed online with no data migration by incorporating newer generation hardware into the same grid system, maximizing investment protection.

Veeam testing configuration:

Veeam Build Number: 9.0.0.1715

Job Settings:

Repository Settings:

Challenge

Product Information:

Company name: Kaminario
Product Family: K-Block
Status: Veeam Ready - Repository
Classification Description: Verified backup storage that supports all Veeam backup and restore features.

Solution

Product Details:

Model number: K2 All-Flash Storage Array (2 K-Blocks, each with 1 disk shelf)
Drive quantity, size, type: 48 – 960GB SSD
Firmware version: 5.8.0.64
Connection protocol and speed: iSCSI
Additional support: Any K-Block, SSD-based array meeting or exceeding the hardware and software configuration outlined.

Kaminario K2 — a very innovative all-flash storage solution. It is unique in its capability to deliver predictability in the face of business uncertainty — predictable pricing, predictable scalability, predictable performance, predictable simplicity. Predictability is extremely critical in today’s dynamic, on-demand world.

Veeam testing configuration:

Veeam Build Number: 9.0.0.1715

Job Settings:

Repository Settings: