Challenge

Product Information:

Product Family: dsmISI
Status: Veeam Ready - Repository
Classification Description: Verified backup storage that supports all Veeam backup and restore features.

Solution

Product Details:

Model number: dsmISI load balancing software (used together with EMC Isilon NL-SERIES NL400-144TB Storage) 
Drive quantity: 108 drives (3-nodes); can be used with 3 to 144 Isilon Nodes
Drive type: 4TB (can be used with 1, 2, 3, 4, 6 TB drives) 4TB (can be used with 1, 2, 3, 4, 6 TB drives) 
Firmware version: dsmISI for Veeam version: V1.24  (together with EMC ISILON OneFS 7.1.100).  Scale out NAS Storage need careful planning around capacity and Veeam IO pattern, please contact the vendors for sizing guidelines and do a POC at large scale.
Additional support: dsmISI is available for all EMC Isilon Series: S-, X-, NL- and Nearline-HD SERIES 

Veeam testing configuration:

Veeam Build Number: 9.5.0.902

Job Settings:

• Deduplication: Enabled (Default)
• Compression: Optimal (Default)
• Storage Optimization: Local (Default)

• Repository Type: Linux
• Per-VM Backup Files: Off (Default) | This feature can be enabled as needed.
• Decompress before storing: Disabled (Default)
• Align backup file blocks: Disabled (Default)

More Information

Company Information:

Company name: General Storage 
Company overview: The General Storage Software GmbH is a medium-sized development and manufacture company headquartered in Lampertheim. Our customers benefit from the years unearned expertise of our employees. The commitment, flexibility and continuous training of our employees are the guarantee for the success of our company . As an IT specialist with a focus on storage technologies, we offer analysis, planning , concept development and integration services in the areas of business

Challenge

Product Information:

Product Family: TVS-ECx80U-SAS R2 Series
Status: Veeam Ready - Repository
Classification Description: Verified backup storage that supports all Veeam backup and restore features.

Solution

Product Details:

Model number: TVS-EC1280U-SAS-RP-R2
Storage Category: RAID Storage Array
Drive quantity, size, type: 8 - 4TB SATA HDD
Storage configuration: RAID 6
Firmware version: 4.3.4.0597
Connection protocol and speed: 10GbE
Additional support: All models and configurations of QNAP Enterprise SAS-NAS Series with specifications equivalent or greater than the above.

Veeam testing configuration:

Veeam Build Number: 9.5.0.1536

Job Settings:

• Deduplication: Enabled (Default)
• Compression: Optimal (Default)
• Storage Optimization: Local Target (Default)

• Repository Type: Shared Folder
• Per-VM Backup Files: Disabled (Default)
• Decompress before storing: Disabled (Default)
• Align backup file blocks: Disabled (Default)

Vendor recommended configuration:

Hardware Settings:

• Jumbo frames used during testing (9000 MTU)

More Information

Company Information:

Company name: QNAP Systems, Inc.
Company overview: QNAP Systems, Inc., as its brand promise "Quality Network Appliance Provider", aims to deliver comprehensive offerings of cutting edge network attached storage (NAS) and network video recorder (NVR) solutions featured with ease-of-use, robust operation, large storage capacity, and trustworthy reliability. QNAP integrates technologies and designs to bring forth quality products that effectively improve business efficiency on file sharing, virtualization applications, storage management and surveillance in the business environments, as well as enrich entertainment life for home users with the offering of a fun multimedia center experience. Headquartered in Taipei, QNAP delivers its solutions to the global market with nonstop innovation and passion.

Challenge

Product Information:

Product Family: RedHat Ceph Storage 3.1
Status: Veeam Ready – Archive
Classification Description: Verified disk archive storage that can be used as a Backup Copy target. Synthetic full backups, granular restores, and vPower features may not provide sufficient performance or be supported.

Solution

Product Details:

Model number: RedHat Ceph Storage 3.1
Storage Category: Software Defined Storage Platform
Drive quantity, size, type: 18 - SAS HDDs | 3 – SATA SSDs
Storage configuration: 3 node Ceph cluster, each node consisting of 6 SAS HDDs and 1 SATA SSD.
Firmware version: N/A
Connection protocol and speed: 10 GbE iSCSI
Additional support: All models and configurations of Ceph Storage with specifications equivalent or greater than the above.

Veeam testing configuration:

Veeam Build Number: 9.5.0.1922

Job Settings:

• Deduplication: Enabled (Default)
• Compression: Optimal (Default)
• Storage Optimization: Local Target (Default)

• Repository Type: Windows
• Per-VM Backup Files: Enabled
• Decompress before storing: Disabled (Default)
• Align backup file blocks: Enabled

More Information

Company Information:

Company name: RedHat, Inc.
Company overview: Red Hat is the world's leading provider of open source software solutions, using a community-powered approach to provide reliable and high-performing cloud, Linux, middleware, storage and virtualization technologies. As a connective hub in a global network of enterprises, partners, and open source communities, Red Hat helps create relevant, innovative technologies that liberate resources for growth and prepare customers for the future of IT.

Challenge

Product Information:

Product Family: QNAP TS-1685
Status: Veeam Ready - Repository
Classification Description: Verified backup storage that supports all Veeam backup and restore features.

Solution

Product Details:

Model number: TS-1685
Storage Category: RAID Storage Array
Drive quantity, size, type: 12 – 4TB SATA HDD
Storage configuration: RAID 6
Firmware version: 4.3.4.0597
Connection protocol and speed: 10GbE
Additional support: All models and configurations of QNAP Enterprise SAS-NAS Series with specifications equivalent or greater than the above.

Veeam testing configuration:

Veeam Build Number: 9.5.0.1536

Job Settings:

• Deduplication: Enabled (Default)
• Compression: Optimal (Default)
• Storage Optimization: Local Target (Default)

• Repository Type: Shared Folder
• Per-VM Backup Files: Disabled (Default)
• Decompress before storing: Disabled (Default)
• Align backup file blocks: Disabled (Default)

Vendor recommended configuration:

Hardware Settings:

• Jumbo frames used during testing (9000 MTU)

More Information

Company Information:

Company name: QNAP Systems, Inc.
Company overview: QNAP Systems, Inc., as its brand promise "Quality Network Appliance Provider", aims to deliver comprehensive offerings of cutting edge network attached storage (NAS) and network video recorder (NVR) solutions featured with ease-of-use, robust operation, large storage capacity, and trustworthy reliability. QNAP integrates technologies and designs to bring forth quality products that effectively improve business efficiency on file sharing, virtualization applications, storage management and surveillance in the business environments, as well as enrich entertainment life for home users with the offering of a fun multimedia center experience. Headquartered in Taipei, QNAP delivers its solutions to the global market with nonstop innovation and passion.

Challenge

Product Information:

Product Family: QNAP TVS-873
Status: Veeam Ready - Repository
Classification Description: Verified backup storage that supports all Veeam backup and restore features.

Solution

Product Details:

Model number: TVS-873
Storage Category: RAID Storage Array
Drive quantity, size, type: 8 - 4TB SATA HDD
Storage configuration: RAID 6
Firmware version: 4.3.4.0597
Connection protocol and speed: 10GbE
Additional support: All models and configurations of QNAP Enterprise SAS-NAS Series with specifications equivalent or greater than the above.

Veeam testing configuration:

Veeam Build Number: 9.5.0.1536

Job Settings:

• Deduplication: Enabled (Default)
• Compression: Optimal (Default)
• Storage Optimization: Local Target (Default)

• Repository Type: Shared Folder
• Per-VM Backup Files: Disabled (Default)
• Decompress before storing: Disabled (Default)
• Align backup file blocks: Disabled (Default)

Vendor recommended configuration:

Hardware Settings:

• Jumbo frames used during testing (9000 MTU)

More Information

Company Information:

Company name: QNAP Systems, Inc.
Company overview: QNAP Systems, Inc., as its brand promise "Quality Network Appliance Provider", aims to deliver comprehensive offerings of cutting edge network attached storage (NAS) and network video recorder (NVR) solutions featured with ease-of-use, robust operation, large storage capacity, and trustworthy reliability. QNAP integrates technologies and designs to bring forth quality products that effectively improve business efficiency on file sharing, virtualization applications, storage management and surveillance in the business environments, as well as enrich entertainment life for home users with the offering of a fun multimedia center experience. Headquartered in Taipei, QNAP delivers its solutions to the global market with nonstop innovation and passion.

Challenge

Product Information:

Product Family: QNAP TDS-16489U
Status: Veeam Ready - Repository
Classification Description: Verified backup storage that supports all Veeam backup and restore features.

Solution

Product Details:

Model number: TDS-16489U
Storage Category: RAID Storage Array
Drive quantity, size, type: 12 – 4TB SATA HDD
Storage configuration: RAID 6
Firmware version: 4.3.4.0597
Connection protocol and speed: 10GbE
Additional support: All models and configurations of QNAP Enterprise SAS-NAS Series with specifications equivalent or greater than the above.

Veeam testing configuration:

Veeam Build Number: 9.5.0.1536

Job Settings:

• Deduplication: Enabled (Default)
• Compression: Optimal (Default)
• Storage Optimization: Local Target (Default)

• Repository Type: Shared Folder
• Per-VM Backup Files: Disabled (Default)
• Decompress before storing: Disabled (Default)
• Align backup file blocks: Disabled (Default)

Vendor recommended configuration:

Hardware Settings:

• Jumbo frames used during testing (9000 MTU)

More Information

Company Information:

Company name: QNAP Systems, Inc.
Company overview: QNAP Systems, Inc., as its brand promise "Quality Network Appliance Provider", aims to deliver comprehensive offerings of cutting edge network attached storage (NAS) and network video recorder (NVR) solutions featured with ease-of-use, robust operation, large storage capacity, and trustworthy reliability. QNAP integrates technologies and designs to bring forth quality products that effectively improve business efficiency on file sharing, virtualization applications, storage management and surveillance in the business environments, as well as enrich entertainment life for home users with the offering of a fun multimedia center experience. Headquartered in Taipei, QNAP delivers its solutions to the global market with nonstop innovation and passion.

Challenge

Cause

Solution

Windows 10 - ADK

Windows 7 - AIK

Setting Registry Values

ForceUseAdkForRecoveryMedia

• Name: ForceUseAdkForRecoveryMedia
• Type: REG_DWORD
• Value: 1

DismPath

• Name: DismPath
• Type: String
• Value: Full path to your EXE, including the dism.exe

Challenge

Cause

• Under certain conditions password in the SMTP server settings is reset
• Veeam Management Portal Service cannot be started after installing Update 1
• After deleting WAN accelerator component from the Veeam Cloud Connect inventory, records about backup resources available to the tenant might be duplicated

• Management agent RAM consumption might significantly increase when running computer discovery process

• Sub-tenant’s password is reset when changing cloud quota in the assigned backup policy 

• After upgrading to Update 1, backup resources of the managed company cannot be adjusted when backup portal is running under heavy load. 

• Job name filtering is ignored in the job session state alarm.
• Storage snapshots are treated as a backup repository resulting in triggered alarms for the repository free space.
• Under certain conditions Computer with no backup alarm can send false-positive notifications

• Cloud repository quota usage may report incorrect values when Veeam Agent backups are sent to the cloud repository via backup copy jobs
• Under certain conditions Cloud replication quota usage is not displayed on the dashboard when logged in using managed company user account
• Management agent re-installation results in losing collected data about protected VMs from the managed backup server. This affects Overview dashboard and Protected VMs report that display zero protected VMs
• Overview dashboard and Protected VMs report can display zero protected VMs when using Veeam Cloud Connect 9.5 Update 3a

• Under certain conditions ConnectWise Manage configurations cannot be created.
• Under certain conditions not all products created in ConnectWise Manage are accessible for mapping when using the billing function.
• Companies data cannot be collected from ConnectWise Manage due to the following error "An item with the same key has already been added"
• Companies with multiple types cannot be collected from ConnectWise Manage  

Solution

msiexec /update c:\VAC.ApplicationServer.x64_2.0.2.1824.msp /l*v C:\ProgramData\Veeam\Setup\Temp\VACApplicationServerSetup.txt

msiexec /update c:\VAC.ConnectorService.x64_1.0.0.274.msp /l*v C:\ProgramData\Veeam\Setup\Temp\VACConnectorServiceSetup.txt

msiexec /update c:\VAC.ConnectorWebUI.x64_1.0.0.274.msp /l*v C:\ProgramData\Veeam\Setup\Temp\VACConnectorWebUI.txt

More Information

Challenge

Cause

Solution

1. Verify that the account used to connect to Veeam Backup and Replication server in Veeam ONE has correct permissions. To check the account name, go to Veeam ONE Monitor > Data Protection View > right-click on the Veeam Backup and Replication object. Note the specified account.
2. On the Veeam Backup and Replication server, confirm that this account as well as the Veeam ONE service account are added to the Event Log Readers Group and Administrators group in Local Systems and Groups
3. Even if the Firewall is off, activate the following firewall rules on the Veeam Backup and Replication server side: Remote Event Log Management and COM+ Network Access (DCOM-In)
4. Check UAC settings.

1. Change the type of the all Public network connections to Private using the following Powershell cmdlet: 

Set-NetConnectionProfile -NetworkCategory Private

Or using the registry editor (machine restart will be required):

More Information

Challenge

Cause

• Under certain conditions password in the SMTP server settings is reset
• Veeam Management Portal Service cannot be started after installing Update 1
• After deleting WAN accelerator component from the Veeam Cloud Connect inventory, records about backup resources available to the tenant might be duplicated

• Management agent RAM consumption might significantly increase when running computer discovery process

• After deploying Patch 1824 discovery rules cannot install backup agents to remote computers. To resolve this, install the latest patch and re-create all discovery rules.

• Sub-tenant’s password is reset when changing cloud quota in the assigned backup policy 

• After upgrading to Update 1, backup resources of the managed company cannot be adjusted when backup portal is running under heavy load. 

• Job name filtering is ignored in the job session state alarm.
• Storage snapshots are treated as a backup repository resulting in triggered alarms for the repository free space.
• Under certain conditions Computer with no backup alarm can send false-positive notifications
• “Item with the same key has already been added” message is displayed when opening the Managed Backup Servers tab in the UI

• Multiple email addresses cannot be specified in the Global Notification Settings

• Cloud repository quota usage may report incorrect values when Veeam Agent backups are sent to the cloud repository via backup copy jobs
• Under certain conditions Cloud replication quota usage is not displayed on the dashboard when logged in using managed company user account
• Management agent re-installation results in losing collected data about protected VMs from the managed backup server. This affects Overview dashboard and Protected VMs report that display zero protected VMs
• Overview dashboard and Protected VMs report can display zero protected VMs when using Veeam Cloud Connect 9.5 Update 3a
• After changing report scheduling settings, reports are sent out using the previous and the new time schedule

• Under certain conditions ConnectWise Manage configurations cannot be created.
• Under certain conditions not all products created in ConnectWise Manage are accessible for mapping when using the billing function.
• Companies data cannot be collected from ConnectWise Manage due to the following error "An item with the same key has already been added"
• Companies with multiple types cannot be collected from ConnectWise Manage  
• Product quantity in agreements might not be updated when VAC and Manage servers are located in different time zones 

Solution

msiexec /update c:\VAC.ApplicationServer.x64_2.0.2.1850.msp /l*v C:\ProgramData\Veeam\Setup\Temp\VACApplicationServerSetup.txt

msiexec /update c:\VAC.ConnectorService.x64_1.0.0.336.msp /l*v C:\ProgramData\Veeam\Setup\Temp\VACConnectorServiceSetup.txt

msiexec /update c:\VAC.ConnectorWebUI.x64_1.0.0.336.msp /l*v C:\ProgramData\Veeam\Setup\Temp\VACConnectorWebUI.txt

More Information

Challenge

Cause

• the < is assumed to be the beginning of a tag;
• the & is assumed to be the beginning a entity reference.

Solution

Challenge

Direct-SAN transport fails or configuration assistance is needed.

Solution

You must disable automount in diskpart on the proxy that the volumes are presented to, to ensure that VMFS volumes are not modified. (http://kb.vmware.com/kb/2002227) 

Requirements:

• Only VMFS type datastores are supported.
• The volume for each datastore containing a VM that is intended to be backed up over Direct-SAN must be presented to the Backup Proxy.
• The volume must appear in Disk Management within the Backup Proxy Server.

Known Issues:

• As the number of volumes presented to the Backup Proxy increases the delay for starting of the VM task may increase. This is due to the job scanning each volume. This can be mitigated by manually specifying in the Backup Proxy setting which datastores are connected.
• Under certain circumstances volumes may not be automatically discovered and necessitate manually specifying which datastores are connected in the Backup Proxy settings.

More Information

• Veeam Backup & Replication User Guide - Data Backup in Direct SAN Access Mode
• How to setup Direct-SAN Access vee.am/kb1446
• Enabling MPIO breaks Direct-SAN mode http://www.veeam.com/kb1107
• Direct-SAN stops working vee.am/kb1115
• Direct SAN access tips for iSCSI VMFS volumes and backup proxies

Challenge

In some cases, logs are requested by Veeam Support to help diagnose issues.

Cause

Follow the steps below to collect and upload the log files for further analysis.

Solution

Export Logs

1. In the Veeam ONE Monitor console navigate to [Options]>[Server Settings]>[Other Settings]>[Launch Support Utility]
   
   or
   
   Run C:\Program Files\Common Files\Veeam\Veeam ONE Settings\VeeamOneSettings.exe
2. In the lower left corner click Export Logs 
3. You will be prompted to select a location to export the logs to. (Exporting logs may take a while.)

Attach Logs to Support Case

Attach the generated log bundle to your case.

Note: If the total attachment size is under 3.5MB, you will be able to attach it to your e-mail reply.

Upload Logs to Veeam Support FTP

If none of these options are working, or you would prefer to upload logs via FTP, please notify Veeam Support and an engineer will provide FTP credentials for the case.

Critical Note: You must notify the Veeam Support Engineer when the logs have been uploaded.

Note: Internet Explorer, Firefox, or any other browser will not work for the FTP upload.

1. Open Windows\File Explorer.
   
2. Paste URL with credentials.
   
3. Drag and Drop the Zipped folder or individual logs into the browser.
   
4. Once completed, update your existing support case to inform us that the logs have been successfully uploaded to ensure the quickest review and response.

More Information

Below are the relative log path lists for Veeam ONE. If there are difficulties compiling the logs via the Veeam ONE support tool, you can gather the files from the appropriate directories below and provide Veeam Support a .zip file copy.

For versions: 7.x, 8.x, 9.x:

• Veeam ONE Monitor
  C:\Users\<USER>\AppData\Local\Veeam\Veeam ONE Monitor\
   
• Veeam Reporter\Business View Service logs
  C:\Users\<USER>\AppData\Local\Veeam\Veeam ONE\
   
• Veeam Reporter Web logs
  %ProgramFiles%\Veeam\Veeam ONE\Veeam ONE Reporter Web\Veeam\Veeam ONE Reporter\
   
• Veeam Business View Web logs
  %ProgramFiles%\Veeam\Veeam ONE\Veeam ONE Business View Web\Generated\
   
• VeeamOneSettings
  C:\Users\<USER>\AppData\Local\Veeam\VeeamOneSettings\

For version 9.5 and later:

• Veeam ONE Monitor
  %ProgramData%\Veeam\Veeam ONE Monitor\Logs\
   
• Veeam Reporter\Business View Service logs
  %ProgramData%\Veeam\Veeam ONE\
   
• Veeam Reporter Web logs
  %ProgramFiles%\Veeam\Veeam ONE\Veeam ONE Reporter Web\Veeam\Veeam ONE Reporter\
   
• Veeam Business View Web logs
  %ProgramFiles% \Veeam\Veeam ONE\Veeam ONE Business View Web\Generated\
   
• VeeamOneSettings
  %ProgramData%\Veeam\VeeamOneSettings\

Please note that information provided to Veeam for purposes of customer support may be considered protected under certain data protection regulations and/or internal company policies. A list of potentially sensitive data types is available in the following KB article. Veeam will only utilize this information for the specific purpose of providing customer support to you and will protect the information in accordance with its privacy policy. In any event, the information provided will be securely deleted after 45 inactive days as of the last upload to the FTP. If you would like it deleted sooner, please express this request directly to your support contact once the issue has been resolved.

If you have any questions, contact Veeam Support.

Cause

Solution

More Information

Challenge

Cause

Solution

You will need to make changes to the registry to change the VBRCatalog folder location. To do so:
 

1. Stop the Veeam Services
 

2. Check the permissions that are set on the folder

3. Unshare the folder and move it to a new location

4. Now share the folder and reset the permissions

5. Then navigate to the following registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Veeam\Veeam Backup Catalog

Find the string called CatalogPath, right-click it and choose modify
 

Under Value Data, edit the field to display the new location

 

Example: D:\VBRCatalog\

6. Restart the services mentioned above
 

More Information

Challenge

Starting in Mar. 2017, only the License Administrator and designated Case Administrators are able to submit support cases. Please be sure to verify your License Administrator and define valid Case Administrators for your Veeam licenses. This change only affects cases submitted via the customer portal. If you need immediate support, feel free to call in to the support line:  https://my.veeam.com/#/support/phone-support

Customers are now able to list users who can manage support tickets on behalf of their company – Case Administrators. By adding a Case Administrator, you invite an employee of your company, a reseller or a third-party contractor to join you in managing your cases with the Veeam^® Support Team. Please note that Case Administrators can open cases, but they cannot manage your existing licenses.

Please also note Veeam Support is not able to change the Case Administrator for an account. This action can only be performed by the License Administrator for a given Support ID.

To view your Production Licenses or verify what email is assigned as the License Administrator please click here: https://my.veeam.com/#/licenses/production

If you are a the License Administrator, you already have access to case administrators management on My Account or by following this link: https://my.veeam.com/#/case-administrators-management. Here you can manage Case Administrators for all your licenses (Support IDs).

Note: If the link for Case Administrator Management does not load, this means you are not presently a License Administrator for any contracts.

If you have lost access to the License Administrator account or would like it to be changed, please create a licensing case.

Solution

How do you assign Case Administrators to a license? 

Click Create Case Administrator to invite someone to manage your support cases. A Case Administrator can be an employee of your company, a reseller or a third-party contractor. On the next page you will need to provide their e-mail address.

If the person to whom you would like to give Case Administrator rights does not have a profile on veeam.com, you may be asked to specify their name and company. If your Case Administrator's company is not yet registered on veeam.com some additional information may be requested.

Once all the necessary details are provided you will need to select Support ID(s) to which the newly created Case Administrator will be associated. By doing so you give them the right to use the Support ID(s) when opening cases on behalf of your company.

When the changes are saved, the new Case Administrator will be created and associated with the selected Support ID(s). Please note that if the specified user is not yet registered on veeam.com, they will have to complete the registration by following the corresponding link that they will receive by email. Should this be the case, the newly added Case Administrator will be able to access My Account and open cases only after confirming the registration.

If you would like to share a Support ID with one or several existing Case Administrators at the same time, please use the button Add administrator in the License view. Then, select administrators for this Support ID. Please note that the number of Case Administrators is limited – there can be no more than 20 Case Administrators per Support ID.

You can also assign several Support IDs at a time to one of your Case Administrators. For this please click Add Support ID in the Case Administrator view.

How do you remove Case Administrators from licenses? 

A Case Administrator can be removed from a license. Once this is done they will no longer be able to manage support cases for this Support ID (pic.1). Please note that you cannot remove the License Administrator marked with a lock sign (pic.2).

You can also remove a Case Administrator from all your licenses at once by following the link Delete administrator in the Case Administrator view. Please note that you will not see this link if the user is the License Administrator. 
 

What rights do Case Administrators have? 

• Case Administrators can open, update and close support cases for the licenses assigned to them
• Case Administrators can also manage cases created by the License Administrator and other Case Administrators
• Case Administrators belonging to the same account can view your licenses but cannot manage them 
• Case Administrators cannot view and manage other Case Administrators

Challenge

"HotAdd is not supported for this disk, failing over to network mode"

Solution

Requirements:

1. If the Veeam Proxy being used to process the source VM is on a VMFS 3 datastore it must be formatted with proper block size to be able to mount the largest virtual disk of the hot added VMs:
   • 1MB block size – 256GB maximum file size
   • 2MB block size – 512GB maximum file size
   • 4MB block size – 1024GB maximum file size
   • 8MB block size – 2048GB maximum file size
2. The Proxy being used to back up the VM must be a Virtual Machine on a host that is able to access the datastore where the source VM’s disks are stored
3. For vSphere 5.1 the maximum supported VMDK size is 1.98 TB
4. For vSphere 5.5 and older the maximum supported VMDK size is 62 TB
5. HotAdd is a SCSI feature and does not work for IDE disks
6. VMware Tools must be installed and up-to-date on the Veeam server and any Veeam proxies
7. Datastore needs sufficient space for a VM snapshot
8. Backup and restore of SATA disks in the Virtual appliance mode is supported if you use VMware vSphere 6.0 and later

Known Issues:

• If the VM disk resides on a Vvol the Hot Add Proxy VM's configuration files must also be on the same Vvol.
• HotAdd may fail if any disk was created with a newer hardware version than the VM being backed up. For example, if a disk was moved from a hardware version 8 VM to a hardware version 7 VM. To resolve, upgrade the hardware version of the VM.
• A single SCSI controller can have a maximum of 15 disks attached. To run multiple concurrent jobs with more than 15 disks, you need to add more SCSI controllers to your Veeam Proxy server that is responsible for hot adding the disks. (kb.vmware.com/kb/1037094)
• In case of standalone host connection (no vCenter added to the console), you can only hot add disks of VMs which are located on the same host as the proxy server.  This may require additional proxy servers to be configured on each host in the environment.
• HotAdd may fail if you are trying to back up the VM through the host added as a standalone server into Veeam Backup Infrastructure but actually being managed by vCenter. The following error message can be found in the source agent log:

  "Reconfigure attempt failed for VM "" with Vmomi::MethodFault::Exception ("vim.fault.HostAccessRestrictedToManagementServer")"

• If you plan to process VMs that store disks on the NFS datastore, you must deploy the backup proxy on the same ESX(i) host where these VMs reside.
• Virtual Appliance backup job fails after you’ve cloned or restored your VBR server. The reason for that is incorrect UUID reference for Veeam Backup VM which can be found in the following registry key of the Veeam server. Please see http://www.veeam.com/kb1332
• HotAdd fails if VM disks being backed up don't have unique ddb UUIDs across the Vcenter, for example if such VMs were deployed from a single template to different hosts.  Please refer to the VMware KB article for details: http://kb.vmware.com/kb/2006865
• Backup in HotAdd mode may fail if there is a SATA controller configured on proxy virtual machine. Please refer to the VMware KB article for details: https://kb.vmware.com/s/article/2151091 

Troubleshooting:

• Test to see if the disk of the VM to be backed up can be manually hotadded to the proxy. See: http://www.veeam.com/kb1184
• Check all Veeam Proxies for unmounted HotAdded disks and release them manually. See: http://www.veeam.com/kb1775
• Disable Automount option on the backup proxy, as documented in http://www.veeam.com/kb1882.

More Information

Please contact Veeam Technical Support for further assistance.

Challenge

Solution

1. Create the following registry value on the Veeam Backup and Replication server:

   Key: HKLM\SOFTWARE\Veeam\Veeam Backup and Replication\
   Name: ShowNimbleCloneVolumes
   Type: REG_DWORD
   Data: 1

2. Perform storage rescan

Challenge

Cause

Solution

Challenge

The following conditions are met:

1. Nutanix AOS is upgraded up to 5.8.0.1 within STS (Short Term Support) release branch;
2. Affinity rules are configured for the affected machines:

​​ 

Cause

Solution