Challenge

In some cases, logs are requested by Veeam Support to help diagnose issues.

Cause

Follow the steps below to collect and upload the log files for further analysis.

Solution

Export Logs

1. In the Veeam ONE Monitor console navigate to [Options]>[Server Settings]>[Other Settings]>[Launch Support Utility]
   
   or
   
   Run C:\Program Files\Common Files\Veeam\Veeam ONE Settings\VeeamOneSettings.exe
2. In the lower left corner click Export Logs 
3. You will be prompted to select a location to export the logs to. (Exporting logs may take a while.)

Attach Logs to Support Case

Attach the generated log bundle to your case.

Note: If the total attachment size is under 3.5MB, you will be able to attach it to your e-mail reply.

Upload Logs to Veeam Support FTP

If none of these options are working, or you would prefer to upload logs via FTP, please notify Veeam Support and an engineer will provide FTP credentials for the case.

Critical Note: You must notify the Veeam Support Engineer when the logs have been uploaded.

Note: Internet Explorer, Firefox, or any other browser will not work for the FTP upload.

1. Open Windows\File Explorer.
   
2. Paste URL with credentials.
   
3. Drag and Drop the Zipped folder or individual logs into the browser.
   
4. Once completed, update your existing support case to inform us that the logs have been successfully uploaded to ensure the quickest review and response.

More Information

Below are the relative log path lists for Veeam ONE. If there are difficulties compiling the logs via the Veeam ONE support tool, you can gather the files from the appropriate directories below and provide Veeam Support a .zip file copy.

For versions: 7.x, 8.x, 9.x:

• Veeam ONE Monitor
  C:\Users\<USER>\AppData\Local\Veeam\Veeam ONE Monitor\
   
• Veeam Reporter\Business View Service logs
  C:\Users\<USER>\AppData\Local\Veeam\Veeam ONE\
   
• Veeam Reporter Web logs
  %ProgramFiles%\Veeam\Veeam ONE\Veeam ONE Reporter Web\Veeam\Veeam ONE Reporter\
   
• Veeam Business View Web logs
  %ProgramFiles%\Veeam\Veeam ONE\Veeam ONE Business View Web\Generated\
   
• VeeamOneSettings
  C:\Users\<USER>\AppData\Local\Veeam\VeeamOneSettings\

For version 9.5 and later:

• Veeam ONE Monitor
  %ProgramData%\Veeam\Veeam ONE Monitor\Logs\
   
• Veeam Reporter\Business View Service logs
  %ProgramData%\Veeam\Veeam ONE\
   
• Veeam Reporter Web logs
  %ProgramFiles%\Veeam\Veeam ONE\Veeam ONE Reporter Web\Veeam\Veeam ONE Reporter\
   
• Veeam Business View Web logs
  %ProgramFiles% \Veeam\Veeam ONE\Veeam ONE Business View Web\Generated\
   
• VeeamOneSettings
  %ProgramData%\Veeam\VeeamOneSettings\

If you have any questions, contact Veeam Support.

Challenge

After upgrading Veeam Backup & Replication 9.5 to Update 3a, you may notice  warning or failures on the following operations:

• Back up of SQL Server transaction logs;
• Truncation of SQL Server transaction logs;
• Collection of SQL instances metadata for Veeam Explorer for SQL (VESQL)

While the error message varies depending on actual operation, there is a common error thrown in the job sessions:

"Logon failure: the user has not been granted the requested logon type at this computer. Code: 1385"

In addition, backup jobs for SQL Servers VM with Backup logs periodically option enabled for transaction log backup may complete with warning message:

Unable to update SQL backupset for instance SQLEXPRESS : Code = 0x80040e09 Code meaning = IDispatch error #3081 Source = Microsoft OLE DB Provider for SQL Server Description = The UPDATE permission was denied on the object 'backupset', database 'msdb', schema 'dbo'.

Cause

The first issue is due to a change in the required rights of account used for Application-Aware Processing.

Update 3a requires that this account has the following user right assigned:

• Logon as a batch job granted.
• Deny logon as a batch job not set.

Second issue is caused by changes in the permission error handling logic of Veeam Backup & Replication.

Solution

Correct SQL Permissions

The permissions of the account specified for use with Application-Aware Processing need to be adjusted on the SQL server. More information can be found in the updated system requirements.

Note: If the permissions have been updated as documented and the issue persists, please create a support case. https://my.veeam.com/#/open-case/step-1

Workaround

If unable to correct the permissions of the account used by Veeam Backup & Replication when interacting with the SQL server, you may install this hotfix which changes the application processing logic for SQL Servers in the following manner:

1. After failing to logon as a batch job, the job will immediately retry using interactive logon (pre-U3a method) before failing completely.
2. Warning about backupset update failure was changed to info event which additionally explains the issue in better details:

   Transaction logs backup will not be possible due to insufficient permissions to update backupset for SQL instance: %SQLInstance%

To install the hotfix:

1. Stop Veeam jobs and Veeam services
2. Make a backup copy of the following files, from the backup server and all guest interaction proxies:
   • C:\Program Files\Veeam\Backup and Replication\Backup\Veeam.Backup.Core.dll
   • C:\Program Files\Veeam\Backup and Replication\Backup\Veeam.Backup.VssProvider.dll
   • C:\Program Files\Veeam\Backup and Replication\Backup\VSS\sql\VeeamLogShipper_X64.exe
   • C:\Program Files\Veeam\Backup and Replication\Backup\VSS\sql\VeeamLogShipper_X86.exe
   • C:\Program Files (x86)\Veeam\Backup Transport\GuestInteraction\VSS\sql\VeeamLogShipper_X64.exe
   • C:\Program Files (x86)\Veeam\Backup Transport\GuestInteraction\VSS\sql\VeeamLogShipper_X86.exe
   • C:\Program Files\Veeam\Backup and Replication\Backup\VSS\VeeamGuestHelpers\VeeamVssSupport2008R2_X64.dll
   • C:\Program Files\Veeam\Backup and Replication\Backup\VSS\VeeamGuestHelpers\VeeamVssSupport2003_X64.dll
   • C:\Program Files\Veeam\Backup and Replication\Backup\VSS\VeeamGuestHelpers\VeeamVssSupport2003_X86.dll
   • C:\Program Files\Veeam\Backup and Replication\Backup\VSS\VeeamGuestHelpers\VeeamVssSupportXP_X86.dll
   • C:\Program Files (x86)\Veeam\Backup Transport\GuestInteraction\VSS\VeeamGuestHelpers\VeeamVssSupport2008R2_X64.dll
   • C:\Program Files (x86)\Veeam\Backup Transport\GuestInteraction\VSS\VeeamGuestHelpers\VeeamVssSupport2003_X64.dll
   • C:\Program Files (x86)\Veeam\Backup Transport\GuestInteraction\VSS\VeeamGuestHelpers\VeeamVssSupport2003_X86.dll
   • C:\Program Files (x86)\Veeam\Backup Transport\GuestInteraction\VSS\VeeamGuestHelpers\VeeamVssSupportXP_X86.dll
3. Replace the files listed in the previous step with those found in the hotfix package
4. Start Veeam services on server

Challenge

Cause

Solution

UPDATE [VeeamBackup].[dbo].[Tape.tape_mediums]

SET [cleaner] = 0

WHERE [barcode] = 'S16023L5';

More Information

Challenge

Cause

Solution

1. If the tapes in question are not cleaning tapes, then apply the correct barcodes to them.
2. Re-inventory the library.

More Information

Challenge

Cause

Solution

• Additional Hypervisor support vSphere 6.7. VMware vSphere 4.0 and later (including vSphere 6, vSphere 6.5, and vSphere 6.7) 
• Monitoring SQL Transaction Log Backup Job. Veeam MP separately monitors SQL Transaction Log Backup jobs running inside backup jobs with the enabled application-aware processing option. For this purpose, Veeam MP includes a new Veeam SQL Transaction Log Backup Jobs view and Veeam Backup: SQL Transaction Log Job Status monitor.
• Improved performance of Morning Coffee Dashboards. In previous versions, Morning Coffee Dashboards tended to load slowly for large-scale environments. In Veeam MP 8.0 Update 6, the performance of Morning Coffee Dashboards has been significantly improved.
• New metric for Veeam VMware Collector. Due to the Ops Mgr Health Service (Monitoring Agent Service) limitations that appear when a Veeam VMware Collector processes a large amount of data, it is required to distribute monitoring load among multiple Veeam VMware Collectors in large environments. To assess monitoring load on Veeam VMware Collectors more precisely, Veeam MP provides a new % Object Monitoring Load metric.

• No monitoring for Hyper-V hosts that exceeded license limit. Veeam MP license limits the number of Hyper-V hosts enabled for monitoring in Ops Mgr. Earlier, if the number of licensed Hyper-V hosts was exceeded and new hosts were added to the Ops Mgr infrastructure, Ops Mgr automatically stopped monitoring the old infrastructure and started monitoring the newly added hosts. In Veeam MP 8.0 Update 6, the issue was resolved, and Ops Mgr continues monitoring the old infrastructure.
• Ops Mgr event log shows excessive BackupCopyJobSessionFinished events. In previous versions, the Ops Mgr event log contained a large number of 3101 events caused by errors in backup copy job status collection process. In Veeam MP 8.0 Update 6, the issue was resolved.

• Collector Autodeploy limitations. If you use the Collector Auto-Deployment feature to automatically deploy Veeam VMware Collectors on Management Servers, keep in mind that it will install clear 8.0 version without patches. When installation completes, run the ISO\Update\VeeamMP80_Update6.exe installation file on each Veeam Collector to install patches.  
• Veeam MP for Hyper-V stops collecting storage metrics. If a storage migrates to another volume, the storage performance collection will halt and Veeam MP will stop collecting the following metrics: Storage IOPS, Storage KB Total/sec, Storage Flush Count and Storage Error Count. Note that this issue does not affect migration between hosts. To work around the issue, restart the Ops Mgr agent after storage migration.

More Information

Challenge

25/07/2018 10:05:17 PM   61 (6188) Error: Specified argument was out of the range of valid values.
25/07/2018 10:05:17 PM   61 (6188) Type: System.ArgumentOutOfRangeException
25/07/2018 10:05:17 PM   61 (6188) Stack:
25/07/2018 10:05:17 PM   61 (6188)    at Microsoft.SharePoint.Client.ChunkStreamBuilder.ReadonlyChunkStream.set_Position(Int64 value)

Cause

Solution

Challenge

Cause

Solution

UPDATE [VeeamBackup].[dbo].[Tape.tape_mediums]

SET [cleaner] = 0

WHERE [barcode] = 'S16023L5';

More Information

Challenge

Cause

Solution

1. If the tapes in question are not cleaning tapes, then apply the correct barcodes to them.
2. Re-inventory the library.

More Information

Challenge

Solution

1. Close the Veeam Backup & Replication console.
2. Open Regedit.exe
3. Navigate to the key HKLM\SOFTWARE\Veeam\Veeam Backup and Replication\
4. Add a new DWORD ‘EnableDBExclusions’
5. Set the Value to 1

6. Close the Registry Editor and open Veeam Backup & Replication
7. Open “Database Exclusions” from the Main Menu

10. Specify the Database name (case sensitive) that you wish to exclude from application-aware image processing.

On next job run the specified database will be excluded from the Application-Aware Image Processing freeze task.

More Information

Challenge

Product Information:

Product Family: Spectra Verde Array
Status: Veeam Ready - Repository
Classification Description: Verified backup storage that supports all Veeam backup and restore features.

Solution

Product Details:

Model number: RD1-ABBA0B10
Storage Category: RAID Storage Array
Drive quantity, size, type: 20 – 4TB 7200RPM SAS HDD
Storage configuration: Protection Level: Single Parity*, 6Gb/s SAS
Firmware version: 4.0.3
Connection protocol and speed: 10GbE
Additional support: All models and configurations of Spectra Verde with specifications equivalent or greater than the above.

Veeam testing configuration:

Veeam Build Number: 9.5.0.1922

Job Settings:

• Deduplication: Enabled (Default)
• Compression: Optimal (Default)
• Storage Optimization: Local Target (Default)

• Repository Type: Shared Folder
• Per-VM Backup Files: Enabled
• Decompress before storing: Disabled (Default)
• Align backup file blocks: Disabled (Default)

Vendor recommended configuration:

Hardware Settings:

• Jumbo Frames should be enabled system-wide, including the vSphere network configuration and on the Verde data port setting.
• *Single parity—Data is striped across multiple single‐parity arrays, which can tolerate one drive failure without data loss.

More Information

Company Information:

Company name: Spectra Logic
Company overview: Spectra Logic develops data storage solutions that solve the problem of short and long-term digital preservation for business and technology professionals dealing with exponential data growth. Spectra enables affordable, multi-decade data storage and access by creating new methods of managing information in all forms of storage-including archive, backup, cold storage, private and public cloud.

Challenge

1. Memory exhaustion on repository servers with ReFS
2. Synthetic operations take considerable amount of time
3. Repository server becomes unresponsive or significantly slow

Cause

Solution

Operating System
 

• Windows Server 2019 (not officially supported until Veeam Backup and Replication 9.5 Update 4. Lab use only)
• Windows Server 2016 patched to at least September 2018 updates (KB4343884 or later)
• Windows 10 Pro for Workstations

Hardware
 

• CPU: at least 1 core per each concurrent backup proxy task and at least 1 core for each two concurrent repository tasks recommended.
• RAM: Backup repository server running other backup roles should have added amount of RAM for each role.
• Storage: 64K ReFS volume formatting is recommended

3rd Party Software
 

• Antivirus software (except Windows Defender)
• Microsoft Configuration Manager

More Information

Challenge

Cause

• the SQL instance have databases with names ending in a space character. 
• the account under which SQL VSS Writer service is running doesn't have sysadmin role on a SQL server
• SQL VSS Writer service stuck in an invalid state

Solution

• Please rename the database to a new name (without a space in it)
• Grant the SQL VSS Writer service user a sysadmin role (Instructions in KB here: https://www.veeam.com/kb1978)
• Restart SQL VSS Writer service (Instructions in KB here herehttps://www.veeam.com/kb2041)
• In the case of SBS machines that are also Domain Controllers, ensure that the SQL Writer is running as a domain administrator and not local system
• Allow the SQL Writer service account access to the Volume Shadow Copy service via the registry:
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VSS\VssAccessControl
  If the DWORD value “NT SERVICE\SQLWriter” is present in this key, it must be set to 1.
  If the Volume Shadow Copy service is running, stop it after changing this registry value. Do not disable it.
• To check if your database has space in the name you can run the following query:

select '#' + name +'#'  from sys.databases

More Information

• In SQL Server 2008R2 and earlier, this means that the writer service account appears to SQL Server as “NT AUTHORITY\System”.
• In SQL Server 2012 and later, the writer service account appears to SQL Server as “NT Service\SQLWriter”.

Challenge

This article documents antivirus exclusions that have been found to help prevent antivirus software from interrupting Veeam Backup & Replication communications with components such as proxies and repositories or with the guest OS of VMs that are being backed up or replicated.

Cause

In some rare instances antivirus can prevent certain executables, processes, or agents from being correctly deployed or leveraged from the Veeam server, proxy, repository, or even the guest OS.

Solution

Antivirus Exclusions:

Folders on the Veeam Server:

• C:\Program Files\Veeam
• C:\Program Files (x86)\Veeam
• C:\Program Files\Common Files\Veeam
• C:\Program Files (x86)\Common Files\Veeam
• VBRCatalog ( [HKLM\SOFTWARE\Veeam\Veeam Backup Catalog] CatalogPath value)
• NFS (Configured in each repository, stored in [HKLM\SOFTWARE\Wow6432Node\Veeam\Veeam NFS] RootFolder value)
• C:\VeeamFLR\*
• C:\Windows\Veeam
• %programdata%\Veeam

Folder on Guest OS for VSS:

• C:\Windows\VeeamVssSupport (folder might be missing, depends on backup job settings)
• C:\Windows\VeeamLogShipper (folder might be missing, depends on backup job settings)
• \Device\HarddiskVolume*

Folders on VMware Backup Proxies and CIFS Repository Gateway:

• C:\Program Files(x86)\Veeam
• C:\Windows\Veeam

Folders on Windows Repositories:

• C:\Program Files(x86)\Veeam
• C:\Windows\Veeam
• %programdata%\Veeam
• *Also include the path the backup files*

Folders on WAN Accelerator:

• C:\Program Files(x86)\Veeam
• C:\Windows\Veeam
• *Path of WAN cache on WAN accelerators*

Files:

• VeeamAgent.exe
• VeeamAgent64.exe
• *.vmdk
• *.flat

Due to the complex nature of antivirus software some additional exclusions may be needed.
If your antivirus has a logging or history system please review this to see actions it may have taken that may affect Veeam Backup & Replication operations.

Challenge

07-08-2018 11:11:39 3 (6640) Error: The request failed with HTTP status 401: Unauthorized. 
07-08-2018 11:11:39 3 (6640) Type: System.Net.WebException 
07-08-2018 11:11:39 3 (6640) Stack: 
07-08-2018 11:11:39 3 (6640) at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)

Error: Cannot contact web site 'https://example.sharepoint.com/' or the web site does not support SharePoint Online credentials. The response status code is 'Unauthorized'. The response headers are 'X-SharePointHealthScore=1, X-MSDAVEXT_Error=917656; Access+denied.+Before+opening+files+in+this+location%2c+you+must+first+browse+to+the+web+site+and+select+the+option+to+login+automatically."

Cause

Legacy authentication protocols are disabled within Organization’s settings. As a result, applications using the SharePointOnlineCredentials class to authenticate the SharePoint Online resources are denied to access. Veeam Backup for Microsoft Office 365 uses the above-mentioned class to connect to SharePoint Online.

Solution

1. In SharePoint Online admin center under “Access control” -> “Apps that don’t use modern authentication”, choose “Allow”
2. Use Set-SPOTenant cmdlet as in this Microsoft article.

Challenge

A job fails with an error related to NFC connectivity. For example:
 
“…Client error: NFC storage connection is unavailable…Failed to create NFC download stream.”



 

Cause

The cause of the majority of NFC errors fall in to 3 primary categories:

• Port (902)
• Permissions*
• DNS
 
*If the account that Veeam Backup & Replication is using to communicate with the VMware Environment has granular permissions set please confirm all permissions are set according to the Granular Permissions Guide.
https://www.veeam.com/veeam_backup_9_0_permissions_pg.pdf
 
There is also the potential that the issue lies within the VMware Infrastructure itself.

Solution

It is suggested that while attempting to resolve this issue the job be configured to use a single proxy. This is done to isolate an issue specific to a single proxy, as well as make it easier to identify which logs are needed.
 
──────────────────────────────────────────────────────────
Port, Permission, or DNS: Investigation
──────────────────────────────────────────────────────────
To investigate the potential of a Ports, Permissions, or DNS issue you will need to review the Agent logs.
1.  Navigate to the following location, on the Veeam Proxy

%programdata%\Veeam\Backup

2.  Open the folder that matches the name of the job that is having an issue.
3.  Within this folder you will need to find the agent log for the specific VM.

For a Backup Job:
Agent.<JobName>.Source.<VMName>.log
For a Replication Job:
Agent.<JobName>.Source.<VMName>.log
Agent.<JobName>.Target.<VMName>.log

4.  Search for the following:

Creating NFC download stream

5.  Here you will want to look for the following items that could point to the cause of the error.

a.       Port
If there is an issue with ports, there will be an error after the following:
nfc|           Establishing connection with the host [esx1]. Port: [902]. Failed.
b.      Permissions
If there is an issue with permissions, there will be an error after the following:
nfc|           Sending authd message: [SESSION ID NUMBER].
nfc|           Sending authd message: [Name of Host].
nfc|           Waiting for the authd reply message...
c.       DNS
If there is an issue with DNS, the following error will be found.
nfc|             Resolving host name (esx1) to IP address...
nfc|             Resolving host name (esx1) to IP address... Failed.

 
──────────────────────────────────────────────────────────
NFC Connectivity Troubleshooting
──────────────────────────────────────────────────────────
The Management Agents for that host may need to be restarted. https://kb.vmware.com/kb/1003490
 

More Information

• DNS Resolution of target host
• Port 902 is open to/from Backup Server/Proxy to ESX(i) host
• Permissions to download files via ESX(i) host and/or vCenter

Challenge

Product Information:

Product Family: Fujitsu ETERNUS CS
Status: Veeam Ready - Tape
Classification Description: Tape solution where available hardware features have been tested to work with Veeam.

Solution

Product Details:

Model number: CS8000 S7 VTL
Library Firmware Version V7.0A4010-SP02 Virtual juke box (VJUK) emulation
Drive firmware version: V7.0A4010-SP02 Virtual juke box (VJUK) emulation
Driver for tape drive: Microsoft IBM Ultrium-TD7 version 10.0.14393.1794
Driver for media changer: Microsoft, version 10.0.14393.1794
Media type tested: LTO7
General product family overview:
CS8000 is a virtual tape library with emulated tape drive at the front end connected to real library with real tape drive at the back end. The data are backup into virtual volumes on internal disks RAID’s. The virtual volumes are stored on physical volumes. https://sp.ts.fujitsu.com/dmsp/Publications/public/ds-eternus-cs8000-v7-ww-en.pdf

Veeam Details:

Veeam Build Number: 9.5.0.1922
 

More Information

Company Information:

Company name: Fujitsu Limited
Company overview: Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions and services. Approximately 156,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers.

Challenge

Product Information:

Product Family: ES1640dc v2
Status: Veeam Ready - Repository
Classification Description: Verified backup storage that supports all Veeam backup and restore features.

Solution

Product Details:

Model number: ES1640dc v2
Storage Category: RAID Storage Array
Drive quantity, size, type: 15 – 6TB SAS drives
Storage configuration: RAID6
Firmware version: 2.1.0
Connection protocol and speed: 10GbE
Additional support: All models and configurations of ES1640dc v2 with specifications equivalent or greater than the above.

Veeam testing configuration:

Veeam Build Number: 9.5.0.1536

Job Settings:

• Deduplication: Enabled (Default)
• Compression: Optimal (Default)
• Storage Optimization: Local Target (Default)

• Repository Type: Shared Folder
• Per-VM Backup Files: Disabled (Default)
• Decompress before storing: Disabled (Default)
• Align backup file blocks: Disabled (Default)

Vendor recommended configuration:

Hardware Settings:

• Jumbo frames used in testing environment
• Multi-pathing using SMB3 used in testing environment
• No array compression or deduplication was used during testing

More Information

Company Information:

Company name: QNAP Systems, Inc
Company overview: QNAP Systems, Inc., as its brand promise "Quality Network Appliance Provider", aims to deliver comprehensive offerings of cutting edge network attached storage (NAS) and network video recorder (NVR) solutions featured with ease-of-use, robust operation, large storage capacity, and trustworthy reliability. QNAP integrates technologies and designs to bring forth quality products that effectively improve business efficiency on file sharing, virtualization applications, storage management and surveillance in the business environments, as well as enrich entertainment life for home users with the offering of a fun multimedia center experience. Headquartered in Taipei, QNAP delivers its solutions to the global market with nonstop innovation and passion.

Challenge

Product Information:

Product Family: TES-x85U
Status: Veeam Ready - Repository
Classification Description: Verified backup storage that supports all Veeam backup and restore features.

Solution

Product Details:

Model number: TES-x85U
Storage Category: RAID Storage Array
Drive quantity, size, type: 12 – 6TB SAS drives
Storage configuration: RAID6
Firmware version: 2.1.0
Connection protocol and speed: 10GbE
Additional support: All models and configurations of TES-x85U with specifications equivalent or greater than the above.

Veeam testing configuration:

Veeam Build Number: 9.5.0.1536

Job Settings:

• Deduplication: Enabled (Default)
• Compression: Optimal (Default)
• Storage Optimization: Local Target (Default)

• Repository Type: Shared Folder
• Per-VM Backup Files: Disabled (Default)
• Decompress before storing: Disabled (Default)
• Align backup file blocks: Disabled (Default)

Vendor recommended configuration:

Hardware Settings:

• Jumbo frames used in testing environment
• Multi-pathing using SMB3 used in testing environment
• No array compression or deduplication was used during testing

More Information

Company Information:

Company name: QNAP Systems, Inc
Company overview: QNAP Systems, Inc., as its brand promise "Quality Network Appliance Provider", aims to deliver comprehensive offerings of cutting edge network attached storage (NAS) and network video recorder (NVR) solutions featured with ease-of-use, robust operation, large storage capacity, and trustworthy reliability. QNAP integrates technologies and designs to bring forth quality products that effectively improve business efficiency on file sharing, virtualization applications, storage management and surveillance in the business environments, as well as enrich entertainment life for home users with the offering of a fun multimedia center experience. Headquartered in Taipei, QNAP delivers its solutions to the global market with nonstop innovation and passion.

Challenge

Product Information:

Product Family: Dell EMC Isilon
Status: Veeam Ready - Repository
Classification Description: Verified backup storage that supports all Veeam backup and restore features.

Solution

Product Details:

Model number: All
Drive quantity: Any
Drive type: Any
Firmware version: OneFS 8.0 and newer. By design, Isilon has a 4TB max file size limitation in this firmware and therefore VMs bigger than 4-7TB cannot be backed up. We suggest using a software load balancer with it as referenced in KB2221 to address this. Scale out NAS Storage need careful planning around capacity and Veeam IO pattern, please contact the vendors for sizing guidelines and do a POC at large scale.
Additional support: Any EMC Isilon configuration with supported firmware. 

Veeam testing configuration:

Veeam Build Number: 9.5.0.823

Job Settings:

• Deduplication: Enabled (Default)
• Compression: Optimal (Default)
• Storage Optimization: LAN Target

• Repository Type: Shared folder (or Linux Repository when used with General Storage dsmISI load balancer software - see KB2221)
• Per-VM Backup Files: Enabled (Required)
• Decompress before storing: Disabled (Default)
• Align backup file blocks: Disabled (Default)

More Information

Company Information:

Company name: Dell EMC
Company overview: Dell EMC, a part of Dell Technologies, enables organizations to modernize, automate and transform their data center using industry-leading converged infrastructure, servers, storage and data protection technologies. This provides a trusted foundation for businesses to transform IT, through the creation of a hybrid cloud, and transform their business through the creation of cloud-native applications and big data solutions. Dell EMC services customers across 180 countries – including 98 percent of the Fortune 500 – with the industry’s most comprehensive and innovative portfolio from edge to core to cloud.

Challenge

Product Information:

Product Family: QNAP TVS-882
Status: Veeam Ready - Repository 
Classification Description: Verified backup storage that supports all Veeam backup and restore features.

Solution

Product Details:

Model number: TVS-873
Storage Category: RAID Storage Array
Drive quantity, size, type: 8 - 4TB SATA HDD
Storage configuration: RAID 6
Firmware version: 4.3.4.0597
Connection protocol and speed: 10GbE
Additional support: All models and configurations of QNAP Enterprise SAS-NAS Series with specifications equivalent or greater than the above.

Veeam testing configuration:

Veeam Build Number: 9.5.0.1536

Job Settings:

• Deduplication: Enabled (Default)
• Compression: Optimal (Default)
• Storage Optimization: Local Target (Default)

• Repository Type: Shared Folder
• Per-VM Backup Files: Disabled (Default)
• Decompress before storing: Disabled (Default)
• Align backup file blocks: Disabled (Default)

Vendor recommended configuration:

Hardware Settings:

• Jumbo frames used during testing (9000 MTU)

More Information

Company Information:

Company name: QNAP Systems, Inc.
Company overview: QNAP Systems, Inc., as its brand promise "Quality Network Appliance Provider", aims to deliver comprehensive offerings of cutting edge network attached storage (NAS) and network video recorder (NVR) solutions featured with ease-of-use, robust operation, large storage capacity, and trustworthy reliability. QNAP integrates technologies and designs to bring forth quality products that effectively improve business efficiency on file sharing, virtualization applications, storage management and surveillance in the business environments, as well as enrich entertainment life for home users with the offering of a fun multimedia center experience. Headquartered in Taipei, QNAP delivers its solutions to the global market with nonstop innovation and passion.