Quantcast
Channel: Veeam Support Knowledge Base
Viewing all 4474 articles
Browse latest View live

How to re-create a database for Enterprise Manager

$
0
0

Cause

SQL Database for Backup Enterprise Manager is corrupted.

Solution

Please, follow steps below to start with new clean database:
  1. Open registry editor with regedit command on your Enterprise Manager server.
  2. Follow to the path - HKEY_LOCAL_MACHINE\SOFTWARE\Veeam\Veeam Backup Reporting
  3. Check the SqlDatabaseName parameter and set "value data" to VeeamBackupReporting2 or whatever you like for Enterprise Manager database name (avoid spaces and special symbols).
  4. Restart the services.

User-added image

More Information

  • After deploying the fix, you will start from a blank sheet and will have to re-add your Veeam Backup Servers to Backup Enterprise Manager
  • You will have to synchronize Enterprise Manager with added Veeam Backup servers and allow sync process some time to draw all data back in
  • Old database "VeeamBackupReporting" will still be presented on a SQL server until you manually drop it

Cannot connect to Virtual Proxy during VMware backup

$
0
0

Challenge

Attempting to connect via RDP to a Veeam Proxy VM in VMware during a Virtual Appliance (hot-add) backup fails.

Cause

This occurs due to hung backup job utilizing that specific proxy, and that proxy is not configured to have automount disabled.

Solution

In an Administrator Command Prompt run the following commands:

User-added image

C:\Windows\system32>diskpart
Microsoft DiskPart version 6.3.9600
Copyright (C) 1999-2013 Microsoft Corporation.
On computer:VBR7
DISKPART> automount disable
Automatic mounting of new volumes disabled.
DISKPART> automount scrub
DiskPart successfully scrubbed the mount point settings in the system.
Automatic mounting of new volumes disabled.

More Information

Please note, if you are using a Domain Controller as a proxy which isn’t advised, you should not perform the above as it will cause problems with backing up the server with VSS: http://www.veeam.com/kb1697

 

“VDDK Error: 1”

$
0
0

Challenge

Job fails with error containing “VDDK error: 1.Unknown error”.

Cause

This error is thrown by VMware VDDK (Virtual Disk Development Kit) during a read or write operation to a VMDK file.
 
Common causes that Veeam has found for this are:
- Corrupted VMDK
- Corrupted datastore
- Failing HBA controller
- Esxi host gets disconnected from vCenter for short periods of time

Due to the nature of this error a number of things may cause this error. If you are receiving this error it is advised to create cases with both Veeam and VMware to investigate.

A common factor is the use of the Network transport mode in Veeam. To determine which transport mode is being used by Veeam Backup & Replication review the statistics of the job, then click on the VM (see image below).

Veeam advises as part of troubleshooting this error that attempts be made to use a different transport mode. Such as Virtual Appliance or Direct Storage Access.

User-added image

 

Solution

Veeam advises to clone or svMotion the VM to a different datastore, and then attempt to back up again. If a clone is performed, test a backup of the clone.
The cloning process that VMware performs recreates the VMDK content.
In some scenarios rebooting the source ESXi host where the VM resides can also resolve the issue
If the clone, svMotion, or host reboot process fails to produce a successful task, please contact VMware support.
If the backup of the clone is successful, attempt to migrate the production machine to the same storage or perform an offline clone during downtime and begin using the clone as the new production server.
Refer to this ESXi patch if ESXi disconnect issue is confirmed - https://kb.vmware.com/kb/2144799

Name of Backup Object, Files, or Folder Differs from Job

$
0
0

Challenge

The name of the backup object listed under Backups > Disk is different from the name of the associated job. 
OR
The name of backup files or folders is different from the name of the associated job.

 

Cause

When a job is renamed its associated backup object, files, and folders are not renamed. 
When a backup is mapped to a job with a different name, the backup object is renamed, but the associated files and folders are not renamed. 
If a new backup set is created, but the folder containing the original backup set is not moved, deleted, or renamed, new backup files will be stored in a folder named <job name>_1.

Solution

It is not necessary to make any changes. However, it is possible to rename the folder containing backup files, and to change the name of the backup object to match the job, if desired. 

1. Under Backups > Disk, right click the backup object with the outdated name, and select either Remove From Backups (v8) or Remove from Configuration (v9).
User-added image

2. (Optional) Rename the folder containing the backup files.
Note: Rename only the folder. Manually renaming backup files is not supported.
 
3. Rescan the repository where the backup files are located.
User-added image
4. If your backup files are encrypted, you will need to specify the password under Backups > Encrypted on the Backup and Replication tab. If your backup files are not encrypted, skip this step.
 
5. Edit the backup or backup copy job. Go to the Storage tab, click Map backup and select the existing backup chain.
User-added image
  After clicking Finish in the job settings wizard, the backup object name (in Backups > Disk) will change to match the job.

 

More Information

Spaces and certain other characters in job names will be replaced with underscores in file and folder names.
Some backup files are never renamed, whereas others are renamed automatically during each job session. Automatic rename can only be prevented for reverse incremental backups configured as described in KB1076.

 

Call execution timeout (100000ms)

$
0
0

Challenge

Certain operations over SSH time out after 100 seconds. The following error message is present, either in the job statistics or the debug logs:
 
Call execution timeout (100000 ms) (Veeam.Backup.SSH.PerlSoapException)

Cause

This error may occur when communicating with a Linux or Exagrid repository server, with an ESX host configured for SSH communication (not applicable to ESXi), or any other server on which Veeam Backup & Replication deploys a temporary, Perl-based process.

Veeam Backup & Replication implements timeouts to protect from application hangs. This timeout may indicate that the temporary application has become unresponsive, or it may indicate a performance problem with the specific operation that was in progress when the timeout occurred.

Solution

Depending on the situation, it may be necessary to troubleshoot an unresponsive server, troubleshoot a performance issue, or extend the timeout.

When the error refers to an SSH connection to a repository, the most common resolution is to reboot either the repository server, or the storage device (such as a NAS mounted via NFS) connected to that repository server. A repeated need to reboot to work around this error may indicate insufficient resources allocated to the repository server.

To extend the timeout, create the following registry value on the Veeam Backup & Replication server:

Key: HKLM\SOFTWARE\Veeam\Veeam Backup and Replication\
DWORD: MaxPerlSoapOperationTimeout
Value: 600000

Make sure no jobs or restores are running, then restart the Veeam Backup Service to apply this change.

Restoring domain controller from an application-aware backup

$
0
0

Challenge

Since Active Directory implements multi-master replication, where multiple domain controllers sync changes with each other, one of the key challenges is the DC recovery process. This article outlines different DC restore scenarios and goes into some specifics of when and why this or that type of restore is required as well as gives instructions on the manual steps to perform proper DC recovery from backup created with Veeam B&R.

Before going into details, it is worth stressing that by default Veeam B&R performs automated non-authoritative restore of domain controller and in most cases when you need to recover failed DC, authoritative restore is not required.

The following situations are possible:
  • Restoring single lost DC in a multi-DC environment
  • Restoring entire AD infrastructure (AKA “all DC’s are lost”)
  • Restoring from Active Directory corruption

Depending on the scenario, different steps (or no steps at all) are required to perform DC restore. All of the scenarios assume application-aware image processing was enabled in the backup job that backed up the DC being restored.

Solution

Restoring single lost DC in a multi-DC environment or in environment with only a single DC

This scenario, actually the most common one, incurs restoring just one of the multiple DC’s when there are still other functional DC’s in the environment that the restored DC can replicate changes from.
DC recovery with Veeam B&R in this case is fully automated and does not require any user interaction. If your backup was done with application-aware image processing enabled in the backup job settings, Veeam B&R performs a non-authoritative restore of the DC, where the restored VM should first boot in Directory Services Restore Mode (DSRM) mode and then reboot automatically immediately to boot up next time normally.
The domain controller itself will understand that it has been recovered from backup and will allow normal replication to update everything that has been changed since the backup took place.
The automatic recovery should also work for environments with only a single DC.



Restoring entire AD infrastructure (AKA “all DC’s are lost”)

As mentioned above, the automatic recovery process performs a non-authoritative restore, where the DC reboots and starts looking for other DC’s to sync up. However, in a scenario where all DC’s are gone, there are no other partners available and replication may take quite long (15-30 minutes) to start. To avoid wasting the time attempting to contact replication partners, it is recommended to restore two of the domain controllers at once, power them on, wait for their reboot and force one of them to become authoritative for SYSVOL, so that they can start replicating. Then restoring other DC’s will be similar to the first scenario, i.e. will be 100% automatic.

Note: During the restore procedure, make sure the restored DC’s DNS records point to available DNS servers (e.g. to itself).

The procedure for designating DC as authoritative for SYSVOL varies based on whether FRS or DFS-R is used for SYSVOL replication. Here we discuss the steps for DFS-R as the more widely used these days (recovery with FRS might need additional manual steps), which are basically consist of setting the following registry values:

Key: HKLM\System\CurrentControlSet\Services\DFSR\Restore
Value: SYSVOL (REG_SZ) = “authoritative”

Key: HKLM\SYSTEM\CurrentControlSet\Control\BackupRestore\SystemStateRestore
Value: LastRestoreId (REG_SZ) = any GUID value (e.g. 10000000-0000-0000-0000-000000000000)
 

If the first restored DC already hosts operations master roles, set the following registry value in order to bypass initial synchronization requirements and not to wait for another partners to replicate the directory partitions:
Key: HKLM\System\CurrentControlSet\Services\NTDS\Parameters
Value: Repl Perform Initial Synchronizations (REG_DWORD) = 0

Note: Don’t forget to reset this value back to 1 after domain recovery is completed, so that domain controller has successful replication with its partners before starting to service client requests.

After setting the values above, restart the domain controller.

Notes:
• If you’re restoring DC without FSMO roles, you might want to transfer them to it manually after the restore, using the ntdsutil seize command.
• This type of restore is similar to what Veeam B&R performs automatically when restoring DC within SureBackup isolated virtual lab.

 


Restoring from Active Directory corruption

Scenario where no DC’s are actually lost, however, AD itself is damaged in some way (corrupt objects or schema) and you need to restore from the backup created before corruption occurred. In this case you need to restore one of the multiple DC’s when other DC’s are still operating a damaged copy of AD and force all of them to accept replication changes from the restored DC. This is where authoritative restore of the DC is required.

Note: It is recommended to perform restore with network disabled to prevent DC from accepting changes from other controllers after the default non-authoritative restore.

To perform an authoritative restore:
1. Restore the DC and let it complete the default non-authoritative restore (wait until it reboots second time).
2. During this second boot, press F8 to get to DSRM mode.
3. Log in with DSRM account and password.
4. Open a command prompt and run ntdsutil command.
5. At the "ntdsutil:" prompt, type "authoritative restore" and press Enter.
6. At the "ntdsutil authoritative restore:" prompt, type "restore database" and press Enter.
7. At the Authoritative Restore Confirmation dialog box, click Yes.
8. Upon restore completion, type "quit" and press Enter to exit the ntdsutil utility.
9. Reboot server.
10. Perform an authoritative restore of the SYSVOL, as was already discussed above.

Note: For an easier item-level recovery of Active Directory objects (without the need to restore the domain controller itself), consider using Veeam Explorer for Active Directory.
 

More Information

Veeam recovery of a domain controller
Active Directory backup and recovery with Veeam
Recovering Your Active Directory Forest
Windows Server - How to Perform an Authoritative Restore of Active Directory Object
Restoring The SYSVOL (Non-)Authoritatively When Either Using NTFRS Or DFS-R (Part 1)
Restoring The SYSVOL (Non-)Authoritatively When Either Using NTFRS Or DFS-R (Part 2)
Restoring The SYSVOL (Non-)Authoritatively When Either Using NTFRS Or DFS-R (Part 3)

VM Disk Labels Out of Order After Restore

$
0
0

Challenge

After Instant VM Recovery or Full VM Restore, a VMware VM appears to have been restored with its disks out of order. However, the disk files are each associated with the correct SCSI, IDE, or SATA disk IDs, disks are not out of order within the VM guest OS, and the VM otherwise functions correctly.

Example:

Before restore:
Disk LabelDisk FileVirtual Device Node
Hard disk 1testVM.vmdkSCSI (0:0)
Hard disk 2testVM_1.vmdkSCSI (0:1)
 
After restore:
Disk LabelDisk FileVirtual Device Node
Hard disk 1testVM_1.vmdkSCSI (0:1)
Hard disk 2testVM.vmdkSCSI (0:0)

Cause

Disk labels are not restored by Veeam Backup & Replication. They are determined by the order in which disks are restored. Typically, disks are restored out of order because of parallel processing of either the backup or the restore.
 

Solution

No intervention is necessary, because the VM is functioning correctly.
If a workaround is desired: use the vSphere client or web client to shut down the VM, remove its disks, and then re-add the disks in the original order.

 

Unable to Delete Credentials

$
0
0

Challenge

When attempting to delete credentials from the credentials manager, a message box states:
Unable to delete credentials <user> because they are currently in use.

 

Cause

You cannot delete a record that is already used for any component in the backup infrastructure.
 

Solution

Click Show details to see a list of jobs and components using the credentials record.
User-added image
Every object in this list must be set to use different credentials before this record can be deleted. Based on the description of the object, follow the instructions below:

Guest OS Credentials

For backup or replication jobs using Application Aware Image Processing, change the credentials in the Guest Processing page of the job settings wizard.
In addition to the default credentials specified on this page, the credentials may be specified for specific VMs. Click Credentials, select each object using the account to be removed (if any), and click Set User… to choose a different credentials record.
For Oracle VMs, the credentials may be located in the transaction log settings.

Repository

For CIFS (SMB), DataDomain, or StoreOnce repositories, select a different credentials record in the repository settings wizard.
Note: Exagrid repositories are managed as Linux servers.

Service Provider

Locate the service provider in Backup Infrastructure > Service providers. Edit the service provider properties, and select a different record on the Credentials page.

Server

For Windows, Linux, Hyper-V, vSphere, or vCloud servers, locate the server in Backup Infrastructure > Managed servers. Edit the properties, and select a different record on the Credentials page.

Shared Folder

Deny access to the share and modify a File to Tape job, or delete the file share record from the configuration database. See KB2171.

Storage

Change the credentials used for storage snapshots in the Storage Infrastructure view.
 

Perl modules requirements for Linux server

$
0
0

Challenge

CentOS 7 in its default installation is missing Data::Dumper Perl module.
It needs to be installed (yum install perl-Data-Dumper).

Solution

Here is the full list of Perl modules that must be installed on Linux server:
 
constant
Carp
Cwd
Data::Dumper
Encode
Encode::Alias
Encode::Config
Encode::Encoding
Encode::MIME::Name
Exporter
Exporter::Heavy
File::Path
File::Spec
File::Spec::Unix
File::Temp
List::Util
Scalar::Util
Socket
Storable
threads

Besides mentioned modules you need to make sure your Perl installation supports 32-bit variables.

Here’s how you can tell if your installation of Linux/Perl would work with Veeam:
  • for 32-bit Perl the following command should be triggered from shell:
    perl -e "use integer;print 88864420<<8"
    and the output should be ‘1274455040’ if Perl installation supports 32-bit variables.
  • for 64 bit Perl the following command should be triggered from shell:
    perl -e "use integer;print 88864420<<8"
    and the output should be ‘22749291520’ if Perl installation supports 32-bit variables.

Restore Fails for Database with Consecutive Backslash Characters in File Path

$
0
0

Challenge

Veeam Explorer for Microsoft SQL Server reports the error:

Inconsistent database metadata. See log for details.
 

Cause

One or more database file paths contained multiple consecutive backslash characters when the SQL server was backed up. For example:

E:\MSSQL\MSSQL12\MSSQL\DATA\\Prod.mdf
E:\MSSQL\MSSQL12\MSSQL\DATA\\Prod_0.ldf

 

Solution

Restore of databases configured in this way is not supported using Veeam Explorer for Microsoft SQL Server. To prevent this problem from occurring in the future, change the file paths of all databases to remove any consecutive backslashes.

As a workaround, the database files can be recovered from the backup via file-level restore. Point-in-time restore is not possible.

 

More Information

A similar issue is described in this Microsoft DPM KB.
 

Failed job is marked as Successful on the Cloud Provider side

$
0
0

Challenge

In some cases a SP backup server receives "Success" status of a tenant job even when the job has failed on the Tenant's server.

Cause

Generally, cloud job sessions are marked failed on the SP backup server in the following cases:
  • All cloud gateways are unavailable
  • There is not enough space on the disk
  • An existing connection was forcibly closed by the remote host
  • Repository quota exceeded

All issues above should be corrected by a SP, and therefore Veeam reports such jobs as failed. For other types of issues, a failed job may be marked successful because it cannot be fixed on the SP side and requires involving a tenant.

Moving Cloud replicas to another datastore

$
0
0

Challenge

A Service Provider may need to migrate replicated cloud VMs to a different datastore using Storage vMotion. This article describes which changes should be made on the Provider's Veeam Server to ensure non-disruptive migration.

Solution

Having performed svMotion, a SP should do the following:
  1. Open Cloud Connect Veeam Console
  2. Open Cloud Connect view
  3. In the inventory pane, click the Replica Resource node, select the necessary hardware plan in the working area and click Edit Hardware Plan on the ribbon or right-click the necessary hardware plan and select Edit Hardware Plan.
  4. At the Storage step of the wizard, select existing cloud datastore and choose Edit option.
  5. In the Datastore section, click Browse and select a new datastore where you migrated cloud replicas.
  6. Save new specified settings and finish the wizard to refresh the information about new cloud datastore for cloud replicas.
 
 
NOTE: When Veeam Backup & Replication saves new hardware plan settings to the configuration database, resources provided to tenants through the edited hardware plan will become temporarily unavailable to tenants. VM replicas in Failover state after partial site failover will also become temporarily inaccessible

How to force form-based authentication in Enterprise Manager

$
0
0

Challenge

In v9 of Enterprise Manager, you might get an authentication prompt similar to the one below (the look of the prompt depends on your internet browser).
To force the use of HTML form-based authentication, use the solution below.
User-added image

Cause

The window is shown due to the automatic NTLM-based authentication method introduced in v9.

Solution

  1. Open the Internet Information Services (IIS) Manager console on your Enterprise Manager server.
  2. Locate the VeeamBackup site.
  3. In the Default Document options, add Login.aspx to the top of the list.
  4. In the Authentication options, disable Forms Authentication method.
  5. In the Modules, remove the MixedAuthenticationModule2 module.

More Information

Alternatively, you can go directly to the page at https://enterprise-manager:9443/login.aspx.

NTLM-based method automatically logs in the current user if the following conditions are met:
1) The computer you are using to access Enterprise Manager and EM itself are in the same AD domain
2) The user has permissions to access Enterprise Manager

Veeam Backup & Replication Local Priviledge Escalation Vulnerability

$
0
0

Challenge

The vulnerability allows any local Windows user with low privileges, such as the ones provided to an anonymous IIS's virtualhost user, to access Veeam Backup logfiles and extract the password, used to run Veeam components, which is stored as a doublebase64 encoded string.

Cause

The affected component is VeeamVixProxy, created by default on installation and configured to run with a privileged Local Administrator or a Domain Administrator account.

Using such accounts is correct and required for the components to run properly, as stated by the userguide and wizard prompts for adding a VMware or HyperV Backup Proxies:

"Type in an account with local administrator privileges
on the server you are adding. Use DOMAIN\USER format for domain
accounts, or HOST\USER for local accounts."


We conservatively refer to this issue as a Local Administrator Privilege Escalation but the use of Domain Administrator accounts for Veeam is not discouraged, if not advised, and this is a common pattern in production.

Solution

Update Veeam Backup & Replication to version 8.0 Update 3 or 9.x.

Workaround:

If Veeam B&R is installed on a Windows 2003 environment, change the access permissions on %alluserprofile%\Application Data\Veeam\Backup and subdirectories, so that only members of the "Administrators" group can read it.

If Veeam B&R is installed on Windows 2008 and newer, change the access permissions on %programdata%\Veeam\Backup\ and subdirectories, so that only members of the "Administrators" group can read it.

 

More Information

kbSecBulletin, Local Priviledge Escalation, CVE20155742

Release Notes for Veeam Backup & Replication 9.0 Update 2

$
0
0

Challenge

Release Notes for Veeam Backup & Replication 9.0 Update 2

Cause

Please confirm you are running version 9.0.0.902 or 9.0.0.1491 prior to installing this update. You can check this under Help | About in Veeam Backup & Replication console. If you are using partner preview build 9.0.0.773, you must upgrade to GA build 9.0.0.902 first by installing Day 0 Update (Note: Please do NOT install Update0 from KB2084 over Update1. Please see the bottom of this article for the link Update2)

After upgrading, your build will be version 9.0.0.1715

Prior to installing this update please reboot the Veeam server to clear any locks on the Veeam services and when the reboot is done, please stop all the Veeam jobs and services before applying the update.

Ensure that Veeam service account has the db_owner role on the Veeam configuration database, so that the required database updates can be made during the first service start up after update. Additionally, either give Veeam service account the sysadmin role on the SQL Server hosting the configuration database, or just the right to view system table content (GRANT VIEW SERVER STATE TO "DOMAIN\ACCOUNT"). All of the above-mentioned roles and rights can be revoked after update is completed.

After installing the update, during the first start of the Veeam Backup Service, required modifications will be made to the configuration database automatically to optimize its performance. These modifications may take up to 10 minutes to complete. Please do not reboot the Veeam server, or attempt to stop the service during this operation. If there is concern regarding the time that the Veeam Backup Service takes to start after upgrade, please contact Veeam Customer Support.

Once Veeam Backup Service starts, please open the console and allow Veeam Backup & Replication to update its remote components.

If you have Enterprise Manager installed on a separate server, you need to install the update on it as well.

To obtain this update, please click here (you need to be logged in to download the update).
To obtain Day 0 update, please refer to 
KB2084
Checksum: aa94a88c164aa83b27cb2b1c51788aff

Solution

As a result of on-going R&D effort and in response to customer feedback, Update 2 includes over 300 enhancements and bug fixes, the most significant of which are listed below:

New platform support
  • Cisco HyperFlex HX-Series support for Direct NFS backup mode.
  • EMC Unity support for Backup from Storage Snapshots and Veeam Explorer for Storage Snapshots functionality.
  • EMC Data Domain DD OS 5.7 support for DD Boost integration.
  • ExaGrid 4.8.0.351.P28 is now the minimal ExaGrid firmware version supported.
  • NetApp Data ONTAP 8.3.2 support.
  • VMware vCloud Director 8.10 support.
  • VMware VSAN 6.2 support.

Engine
  • Backported a number of isolated Enterprise Scalability enhancements from 9.5 code branch to improve transaction log backup, tape backup and user interface performance.
  • Updated OpenSSH client to version 7.2 to enable out of the box support for modern Linux distributions.
  • Improved iSCSI target performance (iSCSI target is used to mount backup remotely in certain file-level and item-level recovery scenarios).
  • iSCSI mount operations are now retried automatically to workaround occasion “The device is not ready” errors which happen when mount operation takes too long. By default, the mount is retried 6 times every 10 seconds. To change the number of retries, create IscsiMountFsCheckRetriesCount (DWORD) registry value under HKLM\SOFTWARE\Veeam\Veeam Backup and Replication key on the backup server.

Backup Copy
  • To reduce backup server load, Backup Copy jobs targeting shared folder or deduplicating appliance backed repositories with the gateway server setting set to Automatic selection will now start the data mover on the mount server associated with the backup repository (as opposed to the backup server). In cases when the mount server is unavailable, the data mover will be started on the backup server as before.
  • Backup Copy performance should now be more consistent due to preserving backup files cache when the job is switching to idle mode.
  • Minor reliability improvements in GFS full backup creation algorithm.

Microsoft Hyper-V
  • Find-VBRHvEntity cmdlet performance has been improved significantly when used against Hyper-V cluster.
  • Backup infrastructure resource scheduler should schedule Guest Interaction Proxy resource dramatically faster in large infrastructures (for example, 5 seconds instead of 15 minutes).

Microsoft SQL Server
  • Improved performance and reduced resource consumption of Microsoft SQL Server transaction log backups.

Microsoft Exchange
  • Added ability to force CAS server for Veeam Explorer for Microsoft Exchange (instead of automatically detecting one) via DefaultCASServer (DWORD) registry value under HKLM\SOFTWARE\Veeam\Veeam Backup and Replication key on the backup server.
  • Added ability to change the order of Exchange autodiscovery policies for Veeam Explorer for Exchange (support only setting).

Oracle
  • Added ability to restore Oracle databases while preserving certain parameters which are critical to RMAN in scenarios such as database name change via new <Parameter Name="diagnostic_dest" StartupPath="true"/> parameter in PFileParameters.xml file of Veeam Explorer for Oracle.

Cloud Connect Replication
  • Support for Planned Failover functionality with cloud replicas. You can now perform planned failover to achieve zero data loss, for example when a natural disaster can be predicted in advance.

Veeam Cloud & Service Provider Partners
  • Update 2 introduces important changes and fixes around rental licensing, including a pilot functionality of usage reporting directly from the user interface. For additional information, as well as the list of other service provider specific enhancements and bug fixes included in this update, please refer to the issue tracking topic in the private VCSP forum. If you are VCSP but don't have access, please apply to Cloud & Service Providers group using Veeam forum's User Control Panel.

More Information

Ensure that Veeam service account has the db_owner role on the Veeam configuration database, so that the required database updates can be made during the first service start up after update. Additionally, either give Veeam service account the sysadmin role on the SQL Server hosting the configuration database, or just the right to view system table content (GRANT VIEW SERVER STATE TO "DOMAIN\ACCOUNT"). All of the above-mentioned roles and rights can be revoked after update is completed.

If you have Enterprise Manager installed on a separate server, you need to install the update on it as well.

To obtain this update, please click here (you need to be logged in to download the update).
Checksum: aa94a88c164aa83b27cb2b1c51788aff

Veeam Backup & Replication 9.0 Day 0 Update

$
0
0

Challenge

This update is provided to enable upgrading existing installations of Veeam Backup & Replication 9.0 partner preview (build 9.0.0.773) to generally available version of Veeam Backup & Replication 9.0 (build 9.0.0.902). This update addresses a number of issues reported by our partners on the preview build.

All new installations should be performed using Veeam Backup & Replication 9.0.0.902 ISO that is available for download starting January 12, 2016. Please, delete the partner preview build ISO to ensure you don't use it accidentally in the future.

Solution

Please confirm you are running version 9.0.0.773 prior to installing this update. Installing this update on any other version breaks Veeam Server. You can check this under Help | About in Veeam Backup & Replication console. After upgrading, your build will be version 9.0.0.902.

Prior to installing this update please reboot the Veeam server to clear any locks on the Veeam services and when the reboot is done, please stop all the Veeam services and apply the update.

After installing the update, please start the Veeam services, open the console and allow Veeam B&R to update its components.

To obtain this update, please contact Veeam Customer Support

How to change default historical data collection period for Veeam ONE Server

$
0
0

Challenge

By default, Veeam ONE Server collects historical performance data from a newly added virtual server for the last 3 months only. In some cases it is necessary to collect data for more than 3 months.

Solution

To change the default historical performance data collection period for Veeam ONE Server, follow the instructions below:
  1. Open Veeam ONE Monitor Client and remove a virtual server from the infrastructure view.

  2. Log on to the Veeam ONE Server machine, open Registry Editor and navigate to the Veeam ONE Server registry folder: 

    HKEY_LOCAL_MACHINE\SOFTWARE\Veeam\Veeam ONE Monitor\Service

  3. Create a new value with the following settings: 

    Type: DWORD 
    Name: LowPerfQueryPeriod 
    Value: specify required period in decimal format (in minutes)

  4. Restart Veeam ONE Monitor Server service.

  5. Open Veeam ONE Monitor Client and add the virtual server in the infrastructure view.

More Information

Note that this solution is not applicable starting with vCenter 5.5 U3. To find out more, refer to this Veeam KB artice.

If you have any questions or problems, please contact Veeam Support at http://www.veeam.com/support.html

Veeam ONE Monitor performance data collection times out

$
0
0

Challenge

Initial data collection stuck at a certain point:

User-added image

One or more configuration issues may occur:

User-added image

Veeam ONE Monitor performance graphs show the "No Data Available" message.

Cause

VeeamDCS.log file may show the following errors:

Collecting thread has failed to initialize (The operation has timed out) and will be stopped

Collecting thread will exit due to serious error (The operation has timed out)

Reporting DB event: Failed to collect infrastructure topology for object vCenter . The operation has timed out (VeeamInfCollectionFailedEvent)

Unable to collect events. The operation has timed out

Unable to collect performance. This operation returned because the timeout period expired

There can be a number of reasons for timeout.

Solution

Possible solutions are provided below:
  1. Open the Veeam ONE Monitor console and navigate to Options > Server Settings > Hosts. Clear check boxes for all hosts except one. Wait for data to be imported successfully. If this helps, add hosts one by one to finish the initial data import.

  2. Open Registry Editor on the Veeam ONE Server and create key named Service under HKEY_LOCAL_MACHINE\SOFTWARE\Veeam\Veeam ONE Monitor. Create the HistQueryTimeoutSec D-WORD (32 bit) and set its value to 3600 in decimal. Next, create the RtQueryTimeoutSec key and set its value to 600 in decimal. If the keys already exist, change their values. Restart Veeam Monitor Server service.
    User-added image

  3. If none of the above solutions help, see this VMware KB article. This issue may result in the described behavior with Veeam. Follow the steps provided in the article to resolve the issue.

More Information

Note that this solution is not applicable starting with vCenter 5.5 U3. To find out more, refer to this Veeam KB artice.

If you have any questions or problems, please contact Veeam Support at http://www.veeam.com/support

How to configure antivirus exclusions to prevent interaction with Veeam ONE

$
0
0

Challenge

This article documents antivirus exclusions that should help prevent antivirus software from interrupting Veeam ONE operation.

Cause

It is necessary to prevent antivirus software from interrupting Veeam ONE operation.

Solution

Antivirus Exclusions:

Folders on the Veeam Server:
C:\Program Files\Veeam
C:\Program Files(x86)\Veeam
C:\Program Files\Common Files\Veeam
C:\Program Files(x86)\Common Files\Veeam
C:\ProgramData\Veeam
C:\Users\<Veeam ONE service account name>\AppData\Local\Veeam
 
Due to the complex nature of antivirus software some additional exclusions may be needed.
If your antivirus has logging or history, please, check the information presented there to confirm whether the antivirus is affecting Veeam ONE operations.

Installing Veeam One Monitor Client on Domain Controller

$
0
0

Challenge

Veeam One Monitor client installation fails on Domain Controller.

Cause

According to Veeam One Deployment Guide: Installation of Veeam ONE components is not supported on Domain Controller.

Solution

Use custom client installer. To obtain the installer, please download it here.

More Information

To learn how to install a transform using the command line refer here.
Viewing all 4474 articles
Browse latest View live


<script src="https://jsc.adskeeper.com/r/s/rssing.com.1596347.js" async> </script>