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How to create a support case

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Challenge

This KB article was created to document how to create a case with Veeam Support via the customer portal.

Solution

Any information you can provide regarding the issue you are experiencing could have a significant impact on how fast the issue is diagnosed and resolved. You will be asked to provide the following information:
  • Issue description, impact on your system and business operations, issue severity, and the exact text of error messages and diagnostic details.
  • Steps to reproduce the problem, known workarounds
  • Contact number where you can be reached
  • Best time to reach you, and contact method (i.e. email/phone)
 
1.  Go to http://cp.veeam.com

2.  Click [Sign in to Open a case]

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3.  Enter your credentials, and click Sign In

4.  Click Open Case

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5.  On next page you will fill in details regarding the issue. Please remember to include the exact error message that is occurring. Including screen shots can often help expedite resolution.

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6. After clicking next you will be taken to a page listing 3 KB articles that may be related to your issue.

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7.  On the next page you will be asked to add attachments to your case. It is on this page that you will attach the logs related to the issue, and any screenshots you have gathered.

If the log package is large there will be an upload completion percentage listed in the status of the browser.

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8.  On the last page of case creation you will have an opportunity to review all details provided and provide specific contact details.
 
After you have created a case you will be contacted within the time set forth in the SLA agreement for the severity you specified.

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More Information

For more information, please refer to our Support Policy: http://www.veeam.com/files/veeam_software_support_policy.pdf
 

SureBackup job fails with "Unnamed VM could not initialize" error

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Challenge

SureBackup job fails with "Unnamed VM could not initialize" error
In the logs you can see the following error message:
[19.03.2015 14:38:08] <01> Error Failed to power on virtual machine
[19.03.2015 14:38:08] <01> Error 'Unnamed VM' could not read or update virtual machine configuration: The security ID structure is invalid. (0x80070539).

 

Cause

The issue appears if the target host is not able to resolve SID referenced in Security Descriptor in .xml of the VM.
In this case VM import will fail.
Security Descriptors 
Security Identifiers 
 

Solution

In order to resolve the issue the following registry value should be created on the Veeam Server:
HKEY_LOCAL_MACHINE\SOFTWARE\VeeaM\Veeam Backup and Replication
CutHvVmSecuritySettings = 1 (DWORD)
 

Entire VM restore fails with 'An error occurred while taking a snapshot: Error.'

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Challenge

A VM restore fails with the error:
 
Entire VM restore fails with 'An error occurred while taking a snapshot: Error.'

Cause

This can occur when there exists a workingDir entry in the VMX that is causing the VM to direct snapshots to a different datastore that is not present in the site where the restore is taking place. 

Solution

In order to restore the VM a VM Files restore must be performed. This type of restore will restore the VM Files directly to the datastore, without attempting to register the restore VM.
 
1.  The procedure for perform a VM Files restore can be found here: http://helpcenter.veeam.com/backup/70/vsphere/performing_vmfile_restore.html
     Please keep in mind you must manually specify the host and folder on the datastore where the restored information will be placed.

2.  After the VM Files restore completes, edit the VMX and remove any workingDir entries. Tips for editing VMX: kb.vmware.com/kb/1714

3.  After correcting the VMX, add the VM to inventory.  kb.vmware.com/kb/1006160
 
If you are unsure on how to proceed, please contact VMware support for VMX modifications.

More Information

Information regarding the worklingDir parameter can be found here: kb.vmware.com/kb/1002929
 

Failed load library during application aware processing of oracle running on Linux

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Challenge

When backing up a Linux vm running Oracle using application aware processing you may receive the error. “Failed load library [/u01/oracle/product/12.1.0.2/db_1/lib/libclntsh.so]. libmql1.so: cannot open shared object file: No such file or directory when performing a backup”

Solution

First check your oracle edition.  You can query this in Oracle using:
 
select * from product_component_version;
 
Make sure you are not running express.  Oracle Express edition is not supported on Linux:
https://helpcenter.veeam.com/backup/vsphere/oracle_backup.html
 
If you are on a supported edition you may need to re-link the oracle libraries.
https://docs.oracle.com/database/121/UNXAR/cnfg_prd.htm#UNXAR157
 
You can relink the product executables manually by using the relink shell script located in the $ORACLE_HOME/bin directory. You must relink the product executables every time you apply an operating system patch or after an operating system upgrade.
 
Navigate to $ORACLE_HOME/bin directory and run “relink”

 

How to Move Veeam Backup & Replication Backup Files

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Challenge

This article provides a method to change the repository where backup files are stored.

Solution

To manually move Veeam Backup and Replication backup files and continue using the same job to create a new backup chain, follow these steps:

1. In Backup Infrastructure > Backup Repositories, create a new repository for the new location where backup files will be located.

2. Manually move the backup files to the new repository path. Keep in mind that there will be folders created inside the directory/path for job names. If your repository is declared as E:\Backups,
Job A will go to E:\Backups\Job A.

3.Rescan the new repository.
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4. If your backup files are encrypted, you will need to specify the password under Backups > Encrypted on the Backup and Replication tab. If your backup files are not use encrypted, skip this step.  

5. Edit the backup job. Go to the Storage tab, and from the drop down menu, select the new repository.
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To map the existing backup files to a new or different job, follow these steps:

1. Under Backups > Disk, right click the job you are changing repository for, and do either Remove From Backups (v8) or Remove from Configuration (v9).
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2. In Backup Infrastructure > Backup Repositories, create a new repository for the new location where backup files are located if you have moved the backup files. If you have not moved backup files to a new location, skip this step.
 
3. Rescan the repository where the backup files are located.
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4. If your backup files are encrypted, you will need to specify the password under Backups > Encrypted on the Backup and Replication tab. If your backup files are not use encrypted, skip this step.
 
5. Edit the backup job. Go to the Storage tab, and from the drop down menu, select the repository if it has changed in Step 2.
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6. Click Map Backup and select the existing backup chain
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More Information

If you are attempting to manually seed a backup copy job, please see the following KB: https://www.veeam.com/kb1856
 

How to Manually Seed a Replica

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Challenge

This KB provides the steps to manually seed a replica with Veeam Backup & Replication.

Solution

For Replica seeding in Veeam Backup & Replication 9 please review:

Cloud Connect

https://www.veeam.com/kb2158

VMware
https://helpcenter.veeam.com/backup/vsphere/replica_seeding.html
https://helpcenter.veeam.com/backup/vsphere/replica_seeding_vm.html
 
Hyper-V

https://helpcenter.veeam.com/backup/hyperv/replica_seeding.html
https://helpcenter.veeam.com/backup/hyperv/replica_seeding_hv.html
 

For Replica seeding in Veeam Backup & Replication 8 please review:
 
VMware
http://helpcenter.veeam.com/backup/80/vsphere/index.html?replica_seeding_vm.html
 
Hyper-V
http://helpcenter.veeam.com/backup/80/hyperv/index.html?replica_seeding_hv.html
 
For replica seeding in Veeam Backup & Replication 7 or older please review the following.

To manually seed a Replica:
 
Part 1: Restoring the VM to the Destination


1.  Go to Backups and select the job in your target repository(Check the Repository column). Expand the backup set via the chevron to the left of the backup set name. Right click the VM you want to make into a replica and select 'Restore Entire VM'.

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2.  On the Restore Mode tab select ‘Restore to a new location or with different settings’.

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3.  On the same tab click ‘Pick Proxy to Use’.

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4.  Pick the appropriate proxy to process this restore job. Pick the proxy on the TARGET side.

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5.  On the ‘Host’ tab, select the target host you want the replica to reside on.

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6.  On the ‘Resource Pool’ tab, select whichever resource pool, if any, you want the replica to use.

7.  On the ‘Datastore’ tab, by default, original datastore and disktype are selected for each VM. You can change them by selecting desired VM file, and clicking Datastore or Disk Type (at the bottom).

8.  On the ‘Folder’ tab, by default, the original VM folder is selected as restore destination for each VM. You can change folder by selecting the desired VM and clicking Folder (at the bottom). You can also change the VM name by highlighting the VM and then clicking “Name…” at the bottom. It is suggested to add the suffix “_replica”.

9.  On the ‘Network’  tab, if you are restoring to a different location, specify how the original location’s network maps to the new location’s network.

10.  From here you can click through to finish, make sure NOT to check "Power on VM after restoring", and hit [Finish].


Part 2: Mapping to the restored VM


1.  When the restore completes edit the replication job.

2.  Mark the ‘Enable Low Connection Bandwidth’ (fig. 1) in the Name tab.

3.  On the Destination tab make sure the settings match the present location of the restored VM that will become the replica.

4.  On the ‘Seeding’ (fig.2) tab check ‘Map replicas to existing VMs’.

5.  Then highlight your production VM, hit ‘Edit’, and map it to the VM you restored on the TARGET side in Part 1 of this KB. Once you have mapped the restored VM (now replica) to the original VM, next through until you have completed the rest of the job settings and select Finish.

6.  Be sure to run the job and test it.

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How-To: Manually Repair a VMware Replica created by Veeam

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Challenge

This article explains how to manually revert a replica to its base disks allow it to be remapped to a replication job and used as a seed in the case that the replicas snapshot files become corrupt.
 
NOTE: The actions take here should never be performed on a production server as a data loss could occur. These actions are only to be taken on a replica as Veeam has the ability to bring the replica up to date.
 
The following are error messages that may prompt the use of this KB article:
• A replication job may fail with a message such as “Unable to repair replica VM.”
• When the replication job attempt to create a snapshot on the replica it fails with “File or folder already exists.” In this case most often there is a loose file that is named like a snapshot but not associated with the replica. E.g. a file named DC01-0000001.VMDK, and when VMware goes to create the first snapshot on the replica it can’t because the file it was going to create already existed.
•Replication job fails with “Invalid Snapshot Configuration,” and you are able to determine that the error is coming from the replica by checking the replicas Tasks & Events.
•Replication job fails “CID mismatch error: The parent virtual disk has been modified since the child was created,” and you are able to determine that the error is coming from the replica by checking the replicas Tasks & Events.

Cause

An old or orphaned Snapshot file is linked to the vmx, and a new Snapshot is trying to use that file name.

Solution

Please be aware that as an alternative to performing the steps below, you may first attempt to clone the faulty replica within VMware, if it succeeds map the Replication job to the clone of the replica.
 
 
Note: Prior to beginning:
•Stop all replication jobs to target location of the replica in question.
•Manually check each target side proxy for stuck replica hotadded disks. (Consider switching the target proxies to use Network transport mode to prevent this if it becomes a problem). See KB1775 for details.
 
──────────────────────────────────────────────────────────
Gather Information
──────────────────────────────────────────────────────────
 
1. Edit the Replica
2. Note what disk files correlate to each SCSI ID.
      Example:
      [Datastore1] DC01_replica\DC01-00000023.vmdk     on SCSI0:0
      [Datastore1] DC01_replica\DC01_1-00000023.vmdk on SCSI0:1
      [Datastore2] DC01_replica\DC01-00000023.vmdk     on SCSI0:2
 
──────────────────────────────────────────────────────────
Prepare the Replica
──────────────────────────────────────────────────────────
1. Open the Snapshot manager and starting with the oldest snapshot delete the snapshots one at a time. The intention here is to get as much new information in to the base disks as possible. At some point there will be a snapshot that will not remove.
2. If there are any snapshots left in the snapshot manager try using the Delete All option in snapshot manager.
3. Use the consolidate function to consolidate any orphaned snapshots.
 
──────────────────────────────────────────────────────────
Preparing Veeam Backup & Replication
──────────────────────────────────────────────────────────
Within the Veeam console under Replicas find the replica that you will be repair and right-click it, from the context menu choose “Remove from replicas…”
 
After you use the “Remove from replicas…” function it will remove the VM from the Replication job.
You will have to manually add the VM back to the replication job.
 
──────────────────────────────────────────────────────────
Detach Snapshot Disks and Attach Base Disks
──────────────────────────────────────────────────────────
1. Edit the replica, and select each of the disks and click remove. It will put a strikethrough the drive and show the word (removing).
2. After selecting all the disks for removal, press OK.
3. Edit the replica again, now reattach the base disks to the replica, choose to add an existing disk and then navigate to the location of the base disks for the replica. Attach them to the same SCSI nodes that were noted earlier.
 
──────────────────────────────────────────────────────────
Datastore Cleanup
──────────────────────────────────────────────────────────
1. Using datastore browser go to the folder of the replica.
2. Most likely there will be many files, keep in mind that the only files that are required are:
 •VMX
 •VMXF
 •NVRAM
 •VMDK for each disk.
So for example here is a folder precleanup post repair.

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We can remove the following files:

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Leaving the VMX, VMXF, NVRAM, and the VMDK for each disk. Removing the associated snapshot files that are no longer needed.
 
──────────────────────────────────────────────────────────
Test the replica
──────────────────────────────────────────────────────────
1. Create a snapshot on the replica.
2. Remove the snapshot.
3. If no error occurs, map to the replica in a replication job and see if the job runs successfully.


 

RPC function call failed. The RPC server is unavailable. w/ Application-Aware Image Processing

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Challenge

A job fails with an error message reporting an error “The RPC server is unavailable.”  The following error can occur when using Application-Aware Image Processing:
 
[timestamp] <01> Error    VSSControl: IsSnapshotInProgress failed. Transaction logs will not be truncated.<…>
[timestamp] <01> Error    RPC function call failed. Function name: [IsSnapshotInProgress]. Target machine: [xxx.xx.x.xx].
[timestamp] <01> Error    RPC error:The RPC server is unavailable.
[timestamp] <01> Error     Code: 1722

Cause

1. The ports that Veeam Backup & Replication is attempting to use are blocked by a firewall.
2. The VeeamVSSSupport service is stuck on the Guest OS
3. Antivirus or Antimalware software may attempt to interact with the VeeamVSSSupport service executable.
 
In rarer cases dynamic port allocation needs to be configured.
Note: If the VM that is failing to be connected to is Windows Server 2003, you need to use the RPC Configuration Tool (RPCCfg.exe) from the Windows Server 2003 Resource Kit to complete the process that is described in this article.
 
Additional troubleshooting steps can be found in the following Microsoft KB article:
http://social.technet.microsoft.com/wiki/contents/articles/4494.windows-server-troubleshooting-the-rpc-server-is-unavailable.aspx

Solution

──────────────────────────────────────────────────────────
Firewall / Ports
──────────────────────────────────────────────────────────
A full list of used ports can be found here: http://helpcenter.veeam.com/backup/80/vsphere/used_ports.html
 
When Veeam Backup & Replication connects to a VM it creates firewall exclusions for the ports and processes it uses. Veeam Backup & Replication however is not able to add firewall exclusions to hardware or third-party software firewalls.

The most common ports that cause this issue when using Application-Aware Image Processing are the Dynamic RPC ports that the temporary guest agents are assigned. These ports are:
•1025 to 5000 (for Microsoft Windows 2003)
•49152 to 65535 (for Microsoft Windows 2008 and newer)
 
Note: The NIC’s Network Location being set to Public mode will also cause this, as Public mode sets the firewall it’s strictest settings.


──────────────────────────────────────────────────────────
VeeamVSSSupport service cleanup
──────────────────────────────────────────────────────────
When no job is processing the VM connect to it and check the following things:
1. Make sure the VeeamVSSSupport service is no longer present.
      •If it is, use the command ‘sc delete VeeamVSSSupport’ to remove the service.
2. Make sure the c:\Windows\VeeamVSSSupport folder is not present.
      •If it is, delete the folder. If it fails to delete reboot or resolve the file lock.
 
──────────────────────────────────────────────────────────
Antivirus/Antimalware
──────────────────────────────────────────────────────────
Please review the full list of Antivirus/Antimalware exclusions listed here: http://www.veeam.com/kb1999
 
The most common solution is to exclude the C:\Windows\VeeamVSSSupport\ folder from being scanned.
 
──────────────────────────────────────────────────────────
Dynamic Port Configuration
──────────────────────────────────────────────────────────
To configure dynamic port allocation follow the steps outlined in the following Microsoft KB article.
These changes will need to be made on the server that Veeam Backup & Replication is having trouble connecting to.
 
http://support.microsoft.com/kb/154596

 

"The request was aborted: Could not create SSL/TLS secure channel" after installing September 2016 Windows Updates

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Challenge

After installing the security Windows Updates released in September 2016, outgoing HTTPS connections from Veeam server to vCenter and NetApp storages may fail with The request was aborted: Could not create SSL/TLS secure channel.
Any other HTTPS connections may be affected as well.
 

Cause

After installing security updates KB3174644 and KB3175024 (on Windows 7 and 2008 R2): if the public key length is shorter than 2048 bytes (e.g. RSA 512), Windows may cancel the HTTPS connection. 

Solution

To fully resolve the problem, regenerate vCenter or NetApp certificates so that the public key length is at least 2048 bit.

As a workaround you can uninstall KB3174644 and KB3175024 if you have them installed.

More Information

Microsoft Security Bulletin Summary for September 2016  https://technet.microsoft.com/en-us/library/security/ms16-sep.aspx

How to Move Replica Metadata

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Challenge

Instructions for moving replica metadata for one or more VMs between repositories.

Cause

 
Replica metadata tracks changes between restore points so that only incremental data need be transferred to the replica VM. If this metadata is missing or corrupt, the replication job must delete all but the most recent restore point and re-calculate the metadata (disk digests) for that point.
To change the location of replica metadata for an existing job without needing to recalculate disk digests, follow the steps below.

Note: Select a backup repository that is located in the source site.
 

Solution

To Move Metadata for All Replicas in a Repository

Copy the Replicas folder from the current repository to the new repository, then edit the replication job to point it to the new repository. Verify the job works, then delete the original Replicas folder.
For example, if the existing metadata repository is located at C:\Backup, and the new repository is created at V:\Veeam\ReplicaMetadata, copy C:\Backup\Replicas to V:\Veeam\ReplicaMetadata\Replicas.


To Move Metadata for Specific Replicas

Copy the folder for the particular replica to the Replicas folder in the new repository, then edit the replication job to point it to the new repository. Verify the job works, then delete the original VM folder.
VMware replica metadata folders are named using the MOREF ID of the replica VM. To retrieve a list of replica names and IDs, start Powershell from the Veeam Backup & Replication console and run the following command:
Get-VBRReplica | ForEach{$_.GetBackupReplicas() | select TargetVmName,TargetVmRef}
For example: A VM called FS1 has vCenter ID vm-1. FS1_replica has vCenter ID vm-33. The existing metadata repository is located at C:\Backup, and the new repository is created at V:\Veeam\ReplicaMetadata. Copy C:\Backup\Replicas\vm-33 to V:\Veeam\ReplicaMetadata\Replicas\vm-33.

Note: Folder naming conventions vary between hypervisors and between versions of Veeam Backup & Replication.
 

VMware Instant Recovery Times Out

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Challenge

Instant VM recovery of a VMware VM fails after at least 30 minutes with the error:
Failed to publish VM 
 

Cause

Veeam Backup & Replication implements timeouts for most operations to protect against hangs. However, even when no process is hung, timeouts may occur due to significant performance problems or an unusual use case.
Typically this error occurs due to slow performance of the vPower NFS datastore. Possible causes of the slow performance:
  • Slow repository read performance, especially due to deduplication storage "rehydrating" deduped/compressed backup data.
  • Slow network link between host and vPower server due to congestion, setting of 100Mb/s on NIC, or other infrastructure issues.
  • Poor performance of the vPower NFS server.

Solution

Increase Timeouts

Increase the timeouts below to several times the default value. Although you can increase the timeouts beyond these limits, it is usually better to investigate performance first if you are performing a test or low-priority restore. In an emergency, increase the timeouts as high as necessary, or create a severity 1 case with Veeam Support for assistance in finding a workaround.

Open Regedit on the Veeam Backup Server and create the following values if they do not already exist. All values are created in key: HKLM\SOFTWARE\Veeam\Veeam Backup and Replication. All values are in decimal. Make sure no jobs or restore are running, then restart the Veeam Backup Service to apply these changes.

remotingTimeout:
DWORD: remotingTimeout
Default value: 900 (seconds)
Suggested value: 7200
Description: Applicable in all cases.

IrMountLeaseTimeOut:
DWORD: IrMountLeaseTimeOut
Default value: 30 (minutes)
Suggested value: 90
Description: Applies to mounting VMware virtual disks from backup or storage snapshot for instant VM recovery, except when restoring to vCloud Director.

IrVcdMountLeaseTimeOut:
DWORD: IrVcdMountLeaseTimeOut
Default value: 45 (minutes)
Suggested value: 120
Description: Applies to mounting VMware virtual disks from backup for instant VM recovery to vCloud Director.

Note: Additional considerations and timeout values may be applicable to restore from storage snapshots.

Improve Performance

The most common cause of these errors is slow read performance from the backup repository. Deduplicating storage is not recommended as a back-end for vPower-based restores. Where possible, optimize storage devices for random read I/O of large blocks (typically 256 KB – 512KB with default settings, or 4 MB for backups on deduplicating storage; your use case may vary). A simple benchmark is described in KB2014.

As a workaround, or to verify that storage performance is the cause of the timeout, try temporarily moving the backup files to faster storage.

Where possible, make sure the vPower NFS server, the repository, and the destination ESXi host for the restore are all located at the same site. That is, avoid creating unnecessary bottlenecks by sending restore traffic over the WAN.

Additional performance troubleshooting:

  • Depending on the underlying infrastructure, there can be significant performance differences between running the vPower NFS service from a VM or from a physical machine. For example, try using a VM located on the same ESXi host as the virtual lab.
  • Heavily fragmented full backup files can reduce restore performance. Schedule compact operations to reduce fragmentation.
  • Where applicable, test throughput of the network connections between the repository and vPower NFS server, and between the vPower NFS server and the ESXi host.
  • Investigate CPU and memory usage of the repository and vPower servers.

More Information

User Guide:
Overview of vPower NFS Service
Configuring vPower server
The remotingTimeout setting affects all processes and services communicating with the Veeam Backup Service. In some cases, communication failures will be retried, so an operation may not fail until this timeout has occurred multiple times.
Consider that from a networking and vSphere configuration perspective there is little difference between vPower and any other NFS datastore.
VMware Technical Paper:
Best Practices for Running vSphere on NFS Storage
 

HCL - iSAN 6140

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Challenge

Product Information:

Product Family: iSAN SAN Storage
Status: Veeam Ready - Repository
Classification Description: Verified backup storage that supports all Veeam backup and restore features.

Solution

Product Details:

Model number: iSAN 6140
Number of Drives: 12
Drive type: Samsung SSD 850 EVO mSATA
Firmware version: 6.19xg11
Additional support: iSAN models at or above the model referenced in this article with an equal or greater number of drives are also supported.
General product family overview: Cybernetics' revolutionary iSAN® 6140 SSD model provides a large 40TB capacity of SSD storage in a small, space-saving, and energy-saving architecture.

 

Veeam Details:

Veeam Build Number: 9.0.0.1715
Veeam Settings:

  • Repository Type: Windows
  • Deduplication: OFF
  • Compression: Optimal
  • Storage Optimization: Local Target
  • Per-VM Backup Files: OFF
  • Decompress before storing: OFF
  • Align backup file blocks: OFF

More Information

Company Information:

Company name: Cybernetics
Company overview: Founded in 1978 and headquartered in Yorktown, Virginia, Cybernetics is a privately held corporation specializing in the design and manufacture of high performance disk, tape, and virtual tape storage solutions. Our product line features cutting edge technologies which have been rigorously tested to deliver seamless compatibility and solid reliability, along with innovative- and exclusive- features that provide greater functionality, data accessibility, and return on investment than any other storage solutions provider can match.

HCL - Kaminario K-Block 2

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Challenge

Product Information

Product Family: K-Block 
Status: Veeam Ready - Repository 
Classification Description: Verified backup storage that supports all Veeam backup and restore features.   

Solution

Product Details

Model number: 2 K-Blocks, each with 1 disk shelf 
Number of Drives: 48 – 960 GB 
Drive type: SSD 
Firmware version: 5.8.0.64  
Additional support: Any K-Block, SSD-based array meeting or exceeding the hardware and software configuration outlined. 
General product family overview: Kaminario K2 — a very innovative all-flash storage solution. It is unique in its capability to deliver predictability in the face of business uncertainty — predictable pricing, predictable scalability, predictable performance, predictable simplicity. Predictability is extremely critical in today’s dynamic, on-demand world. 


Veeam Details

Veeam Build Number: 9.0.0.1715
Veeam Settings:  

  • Repository Type: Windows 
  • Deduplication: OFF 
  • Compression: Dedupe-Friendly 
  • Storage Optimization: WAN Target 
  • Per-VM Backup Files: ON 
  • Decompress before storing: OFF  
  • Align backup file blocks: OFF

More Information

Company Information

Company name: Kaminario 
Company overview:  Kaminario is a leading all-flash storage company that is redefining the future of modern data centers. Its unique solution enables businesses to succeed in today’s on-demand world, and prepares them to seamlessly handle tomorrow’s innovations. Hundreds of customers rely on the Kaminario K2 all-flash array to power their mission critical applications and safeguard their digital ecosystem. Headquartered in Needham, MA, Kaminario works with an extensive network of resellers and distributors, globally. For more information, please visit www.kaminario.com.

HCL - NEC Hydrastor HS8-5002S-288

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Challenge

Product Information

Product Family: NEC HYDRAstor 
Status: Veeam Ready - Repository 
Classification Description: Verified backup storage that supports all Veeam backup and restore features. 

Solution

Product Details

Model number: HS8-5002S-288 
Number of Drives: 48 
Drive type: SATA 
Firmware version: V5.0.3 (System Version) 
Additional support: Available on HYDRAstor HS8-5002S-288 or higher tier models with an equal or greater number of drives using the firmware version listed. 
General product family overview: NEC's HYDRAstor technology delivers high performance, capacity-optimized and highly available storage solutions, supporting backup, long-term data archive, and DR solutions for all enterprises. HYDRAstor is a scale-out grid storage platform built on top of a scalable back-end object storage with inline global deduplication, solving present and future challenges for long-term data. HYDRAstor’s scale-out grid architecture provides scalability of both performance and capacity, capacity optimization, advanced erasure-coded data protection, and high availability with node-level resiliency. HYDRAstor can be further expanded and refreshed online with no data migration by incorporating newer generation hardware into the same grid system, maximizing investment protection. 

 

Veeam Details

Veeam Build Number: v9.x
Veeam Settings:  

  • Repository Type: Shared Folder 
  • Deduplication: No 
  • Compression: None 
  • Storage Optimization: Local Target 
  • Per-VM Backup Files: Yes 
  • Decompress before storing: Yes 
  • Align backup file blocks: No 

More Information

Company Information

Company name: NEC Corporation of America 
Company overview: Established July 1, 2006, from the combined operations of NEC America, NEC Solutions America and NEC USA, NEC Corporation of America (NEC) is a leading technology integrator providing solutions that improve the way people work and communicate. NEC delivers integrated Solutions for Society that are aligned with our customers' priorities to create new value for people, businesses and society, with a special focus on safety, security and efficiency. We deliver one of the industry's strongest and most innovative portfolios of communications, analytics, security, biometrics and technology solutions that unleash customers’ productivity potential. Through these solutions, NEC combines its best-in-class solutions and technology, and leverages a robust partner ecosystem to solve today's most complex business problems.   

NEC Corporation of America is a wholly-owned subsidiary of NEC Corporation, a global technology leader with a presence in 160 countries and $25 billion in revenues. 

HCL - Scality RING

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Challenge

Product Information

Product Family: Scality RING 
Status: Veeam Ready - Archive 
Classification Description: Verified disk archive storage that can be used as a Backup Copy target.  Synthetic full backups, granular restores, and vPower features may not provide sufficient performance or be supported 

Solution

Product Details

Model number: Scality RING 
Number of Drives: 48 SATA, 6 SSD per node (6 nodes) 
Drive type: SATA and SSD 
Firmware version: RING Software Version 5.1.7 
Additional support: Configurations with 6 or more nodes with at least 48 SATA drives and 6 SSD’s per node 
General product family overview: The Scality RING is software that turns any standard x86 servers into web-scale storage. With the RING, you can store any amount of data, of any type, with incredible efficiency and 100% reliability, guaranteed—all while reducing costs by as much as 90% over legacy systems. 

 

Veeam Details

Veeam Build Number: 9.0.0.1715 
Veeam Settings:  

  • Repository Type: SMB Shared Folder 
  • Deduplication: Yes 
  • Compression: Optimal 
  • Storage Optimization: Local Target (16TB+ backup files)  
  • Per-VM Backup Files: Yes 
  • Decompress before storing: No  
  • Align backup file blocks: No

More Information

Company Information

Company name: Scality  
Company overview: Scality, the world leader in object and cloud storage, bridges the gap between application vendors and industry standard hardware providers to meet your cost-effective storage scale, durability, cloud and performance requirements.


How to Change Credentials for a Shared Folder in a File to Tape Job

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Challenge

Instructions to change credentials for UNC paths added to File to Tape jobs.
 

Cause

Shared folders added to File to Tape jobs become objects that cannot be managed via any user interface. They will remain part of the backup infrastructure even after being removed from all jobs.

When a UNC path is added to a File to Tape job, upon clicking Next a message box may appear asking for credentials. This interface is the only way to change credentials associated with a shared folder object. This message box will only appear if no credentials were previously assigned to the share, and then only if the Veeam Data Mover Service (VeeamTransportSvc.exe) is unable to access the share.
 

Solution

If a credentials record is already associated with a shared folder, the simplest way to change the credentials used for that share is to change the user name and password specified for the existing record. That is, from the main menu, click Manage Credentials, locate the record, click Edit, and enter the new user name and password. If it is unclear which record to change, see “Identifying the Credentials Record Associated with the Share”, below.
 

Changing the Credentials Record

To associate a different record with the shared folder, temporarily deny access to the file or folder added to the File to Tape job. A complete overview of SMB share permissions is beyond the scope of this article, but consider the following examples.

Example 1: Shared folder on a Windows file server

A folder E:\share on a Windows 2012R2 file server is shared as \\fs1\share with the special group Everyone. \\fs1\share is added to a File to Tape job.
On the file server:
  1. In an Explorer window, right-click the shared folder (E:\share) and select Properties;
  2. From the Sharing tab, click Advanced Sharing;
  3. Click Permissions;
  4. Select Everyone and note the current permissions;
  5. Deny all permissions, click OK, then in the Advanced Sharing window click Apply.
  6. In the Veeam console, in the Files and Folders page of the File to Tape job settings, click Next. A message box will appear;
  7. Change the permissions for \\fs1\share to match what was noted in step 4;
  8. In the Veeam console, choose a credentials record in the message box, or add a new record.
User-added image
 

Example 2: Shared file on a domain-joined NAS

A file \\nas01\share\folder1\file1.txt is added to a File to Tape job. There is no credentials record associated with nas01. The Veeam Data Mover Service on backup server VEEAMBK01 is running as Local System.
  1. Open an Explorer window to \\nas01\share\folder1;
  2. Right-click file1.txt and select Properties;
  3. From the Security tab, click Edit;
  4. Click Add;
  5. Click Object Types, and make sure Computers is checked. Click OK;
  6. Type VEEAMBK01$ and click OK;
  7. Deny all permissions to the VEEAMBK computer account, and click Apply;
  8. In the Veeam console, in the Files and Folders page of the File to Tape job settings, click Next. A message box will appear;
  9. Return the file permissions for file1.txt to their prior state by selecting the VEEAMBK computer account and clicking Remove, then Apply;
  10. In the Veeam console, choose a credentials record in the message box, or add a new record.

Deleting the Shared Folder Object

These steps are not generally recommended, but may in some cases be simpler than denying access to the share.
For information on how to apply SQL scripts please review https://www.veeam.com/kb1443.
  1. Backup the Veeam database. (http://www.veeam.com/kb1471);
  2. Verify the record to be deleted by running the following query against the configuration database (VeeamBackup by default);

    SELECT * FROM [backup.model.mrulist]
  3. Run the following query, changing <share path> to match the record to be deleted.

    DELETE FROM [backup.model.mrulist] WHERE url = ‘<share path>’
For example, if the folder \\nas01\share\folder1\ is added to the job, replace ‘<share path>’ with ‘\\nas01\share\folder1’ to produce the query:
(Example) DELETE FROM [backup.model.mrulist] WHERE url = ‘\\nas01\share\folder1’
 

Identifying the Credentials Record Associated with the Share

To get a list of credentials for file share objects, open the Veeam Backup & Replication main menu and start Powershell, then run the following script
$job = Get-VBRtapejob -name "NameOfYourTapeJoB"
$job.object | Foreach{
    New-Object -Typename PSObject -Property @{
        Path = $_.Path
        Credentials = $_.Credentials.Name
        CredsDescription = $_.Credentials.Description
    }
}


A UNC path may or may not be associated with a credentials record. If there is no associated record, the share is accessed using the account specified for the Veeam Data Mover Service (VeeamTransportSvc.exe). Local System is used by default. Use the Services MMC console (services.msc) to determine the account currently in use.
Note: It is possible to change this service account from this MMC console, but keep in mind that this service also determines the account used by data mover processes (VeeamAgent.exe), which can have an impact on other job types that access files on the Veeam Backup server. When changing the service account, make sure no jobs or restores are running before restarting the service.
 

Additional Considerations

The “Size” displayed in the File to Tape Job wizard is based on information collected by the Veeam Installer Service (VeeamDeploymentSvc.exe). If this service is running as an account that does not have read access to the share, and no credentials record is associated with the share, 0.0 KB will be displayed, and the job will fail with the message “unable to enumerate files in folder”.



 

SureBackup: Error: Mount with leaseId already activated

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Challenge

When running a SureBackup Job, you receive this error in the summary: "Error: Mount with leaseId 'xxx-xxx-xxx-xxx-xxx-xxx' already activated."

When the performance of the NFS datastore is slower than expected, SureBackup job fails because the mount lease timeout expired.  This is the timeout set for how long to wait for NFS mount to complete its operation.
 

Cause

Surebackup will fail with this message if certain operations time out. Veeam Backup & Replication implements timeouts for most operations to protect against hangs. However, even when no process is hung, timeouts may occur due to significant performance problems or an unusual use case.
Typically this error occurs due to slow performance of the vPower NFS datastore. Possible causes of the slow performance:

  • Slow repository read performance, especially due to deduplication storage "rehydrating" deduped/compressed backup data.
  • Slow network link between host and vPower server due to congestion, setting of 100Mb/s on a NIC, or other infrastructure issues.
  • Poor performance of the vPower NFS server

Solution

Increase Timeouts

Open Regedit on the Veeam Backup Server and create the following keys and values if they do not already exist. Increase the timeouts to 2x or 3x the default value. Although you can increase the timeouts beyond these limits, it is usually better to investigate performance first. Make sure no jobs or restore are running, then restart the Veeam Backup Service to apply these changes.

MountLeaseTimeOut:

Key: HKLM\SOFTWARE\Veeam\Veeam Backup and Replication\SureBackup
DWORD: MountLeaseTimeOut
Default value: 600 (seconds)
Suggested value: 1800

remotingTimeout:

Key: HKLM\SOFTWARE\Veeam\Veeam Backup and Replication
DWORD: remotingTimeout
Default value: 900 (seconds)
Suggested value: 1800


Improve Performance

The most common cause of this error is slow read performance from the backup repository. Deduplicating storage is not recommended as a back-end for Surebackup. If you must verify backups from deduplicating storage, it may be necessary to increase the above timeouts to several hours, especially if there are any large (multi-TB) VM disks. Where possible, optimize storage devices for random read I/O of large blocks (typically 256 KB – 512KB with default settings, or 4 MB for backups on deduplicating storage; your use case may vary). A simple benchmark is described in KB2014.

As a workaround, or to verify that storage performance is the cause of the timeout, try temporarily moving the backup files to faster storage.

Additional performance troubleshooting:

  • If performing verification of offsite backups, make sure the virtual lab and vPower NFS server are located in the same site as the repository.
  • Depending on the underlying infrastructure, there can be significant performance differences between running the vPower NFS service from a VM or from a physical machine. For example, try using a VM located on the same ESXi host as the virtual lab.
  • Heavily fragmented full backup files can reduce restore performance. Schedule compact operations to reduce fragmentation.
  • Where applicable, test throughput of the network connections between the repository and vPower NFS server, and between the vPower NFS server and the ESXi host.
  • Investigate CPU and memory usage of the repository and vPower servers.

More Information

User Guide:
Overview of vPower NFS Service
Configuring vPower server
The remotingTimeout setting affects all processes and services communicating with the Veeam Backup Service. It can cause failures of any vPower NFS mount. In some cases, communication failures will be retried, so an operation may not fail until this timeout has occurred multiple times.
Consider that from a networking and vSphere configuration perspective there is little difference between vPower and any other NFS datastore.
VMware Technical Paper:
Best Practices for Running vSphere on NFS Storage

Unable to allocate processing resources

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Challenge

VMware backup fails with the error message “Unable to allocate processing resources. Error: No backup proxy is able to backup this VM. Check processing mode settings on proxies” or "Unable to allocate processing resources due to processing mode restrictions"

Cause

This is generally caused when there are no backup proxies available to process the job. Reasons for this include:
  1. Too many jobs are running at a time for the number of concurrent tasks set across all proxies available to the job that failed.
  2. Proxies may be unavailable (Shutdown, not connected to the network, etc.).
  3. The existing set of backup proxies does not have enough resources to process the backup jobs in a timely manner.
  4. The virtual machine might be being processed by another job
  5. New LUNs created and/or VMs migrated to new LUNs

Solution

Finding the best solution can be different for each environment and backup infrastructure. Choose what fits your situation the best.
 
  1. Stagger your backup jobs and replication jobs at different time slots so that a job isn’t waiting on available proxies when it starts. (Ex. Instead of scheduling your jobs to all start at 8:00PM, start one job at 8:00, another at 8:30, and another at 9:00.)
  2. Increase the number of concurrent tasks allowed on your proxies. However, keep in mind the system requirements.  See How to set max concurrent tasks. If your backup proxy is a virtual machine, you should increase the amount of CPU and RAM available to the proxy.
  • VERSION 7.X through to VERSION 9.X with default job settings requires 1 CPU core and 200 MB RAM per task that you wish the proxy to run at a time, plus 2 GB RAM for the operating system and Veeam services. Although only 200 MB per task is required, a 2GB per CPU core ratio is recommended for best performance and reliability. (2 Tasks at once = 2 CPU cores and 2.4 GB RAM required, 4GB recommended)
    • If using high compression, 2 cores per concurrent task are required.
    • Memory usage may be greater than the minimum system requirements. If memory usage on the proxy frequently exceeds 80%, consider increasing the available memory.
    • VERSION 7.X through to 9.X runs tasks in parallel, but can run sequentially with the parallel processing option disabled. Processing multiple disks on one VM will reserve multiple concurrent tasks. See Enabling Parallel Processing.
  • Remember to not under-allocate your Veeam Backup server, especially if it is your backup proxy.  If the configuration database is installed on a local SQL instance (the default installation), then SQL Express should be allocated 1 CPU core and 1-1.5 GB RAM when planning your resource usage. A full version of SQL may use significantly more resources in a large environment. 500 MB RAM per concurrent task is recommended for the Veeam Backup services and the SQL server combined; 4 GB minimum.
  1. Deploy additional backup proxies from within “Backup Infrastructure->Backup Proxies”.
    • This can be a physical server, an existing VM, or a newly-deployed VM. If adding existing virtual machines, bear in mind that Changed Block tracking will be disabled when backing up these VMs, which can substantially increase processing time.
  2. Make sure that your backup job or replication job is selecting the correct proxies. Choose “Automatic selection” to have Veeam try to choose the best proxy from your available pool of proxy machines, or choose a specific set of proxies. The latter can be useful if you have set up a specific proxy with a large amount of resources to be used on a large backup or replication job.
  • However, be careful as a backup job set to use a single proxy can fail with the above error if that proxy is unavailable. It might be beneficial to choose more than one if manually specifying proxies.
  • Also note that automatic proxy selection will detect available transport modes for each proxy, and then wait for a proxy with the best available transport mode. The modes are ranked as follows: Direct SAN (SAN) > Virtual Appliance (HOTADD) > Network (NBD). For example, if you have a virtual machine proxy on each of three hosts, and all of your VMs are on local storage, a job set to automatic will wait for the proxy that has access to the local storage (HOTADD) rather than use an available proxy that can only read the disk over the network (NBD). For more information, see Transport Modes.
  1. Investigate backup job performance. If specific jobs are taking longer to process than normal, check for warnings, compare the bottleneck statistics to previous jobs sessions, and try to isolate the problem to a specific proxy, repository, host, or datastore.
  2. Present newly added LUNs to the Veeam Server

More Information

Similar errors can occur when the number of concurrent tasks exceeds the limit set on a repository. See Repository Settings: Limit maximum concurrent tasks

Best Practices for Deployment & Configuration (VMware)


 

Monthly Usage Report (X Days Left)

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Challenge

BEM displays “Please submit a monthly usage report (x days left)” after submitting usage report

Cause

There are a few scenarios that can produce this message, detailed below in solutions:

Solution

  1. Partner has submitted a spreadsheet containing monthly usage report information to 2 different email addresses, and the email was not processed by the aggregator, or the aggregator email address is incorrect.
 
Solution: Ask the aggregator if the usage report has been received
 
  1. Partner does not have ‘auto update license’ enabled.
 
Solution: Try manually downloading and applying updated license from customer portal, and/or enabling auto-update feature.
 
  1. On rare occasions, the Order Processing team has not processed the usage report yet.
 
Try downloading new license from the customer portal and enabling the auto-update license feature. If neither of these clear the message in Backup Enterprise Manager, then contact the Aggregator to verify that the Usage Report was received. If it has been received and processed by the aggregator, then contact your Veeam Sales Representative to inquire about the current processing status of the Usage Report.

Veeam Backup & Replication console slow or unresponsive

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Challenge

The Veeam Backup & Replication console is slow to respond when switching between different views. The issue is more noticeable when attempting to search through the history of jobs.

Cause

In rare cases the VeeamBackup SQL DB can have many thousands of previous task sessions which causes queries run by the console to be delayed.

Solution

There are two parts to resolving this, one resolves the issue in the short term by removing old sessions from the SQL DB, the other is to limit how many sessions are stored in the SQL DB.
 
──────────────────────────────────────────────────────────
Clearing old sessions from the SQL DB
──────────────────────────────────────────────────────────
Note: SQL Management Studio is required to perform this task. All jobs must be stopped. 
Note: This stored procedure removes sessions from the database, if the database contains many session entries this may take a very time (hours). Please plan accordingly.
  1. Stop all Veeam services.
  2. Connect to the SQL instance hosting the VeeamBackup database.
  3. Create a backup of the VeeamBackup database. (http://www.veeam.com/kb1471)
  4. Expand the DB to Programmability > Stored Procedures > dbo.DropStoppedOldJobSessions
  5. Right click > Execute... > in the window that appears enter how many days you want to keep
  6. Press OK to executeit will report “Query executed successfully.” when it completes.
  7. Start all Veeam services.
User-added image

──────────────────────────────────────────────────────────
Changing Session history retention
──────────────────────────────────────────────────────────
You can specify session history settings for jobs performed on the Veeam backup server. 
  1. Select Options from the main menu.
  2. Click the History tab.
  3. In the Sessions section, specify the number of sessions to display in the Sessions list of the History view.
In the Session history retention section, specify the number of sessions to keep in the Veeam Backup & Replication database.

User-added image

 
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