Quantum DXi Storage With Firmware 3.x Does Not Work with Veeam Backup & Replication 12
Challenge
When attempting to add Quantum DXi storage with firmware 3.x to Veeam Backup & Replication, the following error is shown:
Failed to StartAgent: Failed to construct ClientAgentProtocol.
If the Quantum DXi storage was added to Veeam Backup & Replication prior to upgrading to Veeam Backup & Replication 12 or newer, after the upgrade, the storage will be listed as unavailable.
Cause
Veeam Backup & Replication cannot connect to the Quantum DXi storage because a secured TLS communication channel cannot be created.
Starting in Veeam Backup & Replication 12, communication with deduplicating storage appliances is secured using a TLS connection. In order to create such a TLS connection, urandom, random, and srandom are required, and Quantum DXi firmware version 3.x does not include these utilities.
Solution
More Information
Workaround
The following registry value can be created on the Veeam Backup Server to force Veeam Backup & Replication to connect to the storage device without using a secure TLS connection.
Key Location: HKLM\SOFTWARE\Veeam\Veeam Backup and Replication\
Value Name: TlsIncompatibleHostIps
Value Type: String Value (REG_SZ)
Value Data: <IPs of Quantum devices, separated by commas>
PowerShell Cmdlet:
You must edit the Value parameter to set the IP addresses within quotes.
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