| KB ID: | 4189 |
| Product: | Veeam Disaster Recovery Orchestrator, Veeam ONE, Veeam Backup & Replication, Veeam Service Provider Console |
Challenge
During the initial installation of Veeam applications, the install wizard has a page where service ports may be specified. When moving to the next page of the install wizard, an error may be displayed regarding a Selected port not being available.
Expand each Veeam product name below for specific error text examples.
Cause
Upon clicking [Next] on the page of the installer where ports are defined, the installer checks if the specified ports are in use. The pop-up error occurs If a port is detected as being in use.
Solution
Identify and terminate the process using the port related to the error, then proceed with the installation of the Veeam software.
The following PowerShell script can be used to identify the process identifier number (PID) and process name using the specified port.
The following PowerShell script can be used to identify the process identifier number (PID) and process name using the specified port.
Get-Process -Id (Get-NetTCPConnection -LocalPort 9393).OwningProcess | ft Id,ProcessName
For environments where PowerShell has been disabled, the following command can be used to determine the PID of the process using the port.
netstat -nbao | find "9393" The examples above are for the error "Selected Veeam Backup Catalog service port is not available." and assume the default port of 9393.