Challenge

Product Information:

Company name: Infortrend
Product Family: EonStor DS
Status: Veeam Ready - Repository
Classification Description: Verified backup storage that supports all Veeam backup and restore features.

Solution

Product Details:

Model number: DS 1016R2
Storage Category: 
Drive quantity, size, type: 16 - 6TB NL-SAS HDD
Storage configuration: 
Firmware version: 6.61F.10
Connection protocol and speed: FC, 8Gb
Additional support: All models and configurations of Infortrend EonStor DS-Series with specifications equivalent or greater than the above

EonStor DS is a high availability SAN storage solution designed for enterprises. It’s hardware design features multiple form factors, flexible host boards to choose from, and stable, reliable modular design with high expandability; as for software, it comes with complete data services and easy-to-use management interfaces. It is ideal for all SAN environments and enterprise applications (such as backup). The whole product line is fast, flexible, and reliable, so that you can find the perfect storage device according to your performance or budget needs.

Veeam testing configuration:

Veeam Build Number: 9.5.0.1536

Job Settings:

Repository Settings:

Challenge

Product Information:

Company name: Hedvig Inc.
Product Family: Hedvig Distributed Storage Platform
Status: Veeam Ready - Repository
Classification Description: Verified backup storage that supports all Veeam backup and restore features.

Solution

Product Details:

Model number: Hedvig Distributed Storage Platform
Drive quantity, size, type: 1x 300GB SSD | 15x 1TB HDD (x3 Nodes)
Firmware version: 3.7.2
Connection protocol and speed: iSCSI, 10GbE
Additional support: All configurations of Hedvig Distributed Storage Platform with specifications equivalent or greater than the above

Hedvig provides multi-site software-defined storage for primary and secondary applications for private-, multi-, and hybrid-cloud deployments. Unique capabilities like replication policy, deduplication, compression, and encryption can be enabled per application. This programmable platform can scale from 10’s of TB to multi-PB with no practical limit.

Veeam testing configuration:

Veeam Build Number: 9.5.0.711

Job Settings:

Repository Settings:

Challenge

• Instant VM Recovery
• Windows and Linux File Level Recovery
• Cloud Tier
• Cloud Mobility
• DataLabs
• SureBackup
• Staged Restore
• Universal Restore (U-AIR)
• On-Demand Sandbox
• Secure Restore
• Backup and Backup Copy Jobs when configured with one of the following:
• Health Check
• Compact processing
• Synthetic Fulls
• Forever Forward Incremental (Merges)
• Reverse Incremental
• Backup to Tape Jobs, specifically when performed with synthesized fulls
• Replication when performed from backup as a source
• Backup Copy Job processing on source side

Cause

Solution

• Best Practices for Hewlett Packard Enterprise StoreOnce <link tbd>
• Best Practices for Dell/EMC Data Domain <link tbd>
• Best Practices for Exagrid
• Best Practices for Quantum DXi <link tbd>

Challenge

Cause

Solution

More Information

Challenge

Cause

Solution

• Veeam Intelligent Diagnostics: Increase availability, save time and reduce support interactions with a proactive identification and alerting of known infrastructure problems with prepared workarounds and resolutions.
• Remediation actions: Improve response times and reduce downtime by automating manual, routine processes associated with fixing common backup and virtual infrastructure-related issues such as snapshot deletion and missed RPOs.
• Business View 2.0: Improve visibility for virtual and agent-based infrastructures by easily grouping VMs and computers into business groups to satisfy specific business needs, through a rebuilt categorization engine embedded in Veeam ONE Monitor.
• Application-level monitoring: Ensure the availability of mission-critical applications running in virtual machines through enhanced, proactive application-level monitoring functionality, including the ability to track an individual application’s health monitoring status as well as manage guest services and processes.  

• Support for Microsoft Windows Server 2019: All Veeam ONE components can be installed to the Microsoft Windows Server 2019 platform.

• Dedicated view for job and disk-based alarms: Now, each disk and job alarm will trigger independently.
• Enhanced alarms notification engine: All triggers of specific alarm objects now have unique identifiers that can be used for integration with third-party applications.
• Enhanced SNMP monitoring: Now, the Management Information Base (MIB) file includes descriptions and Veeam SNMP IDs.
• Alarm Modelling usability enhancements: Now, you can easily change the scope of objects for modelling as well as choose specific alarms.
• “Veeam ONE Reporter service state” alarm: This alarm improves system self-monitoring by notifying users of high Veeam ONE Reporter service loads to ensure workload stability.

• Single console for categorization: Categorization can now be completed and checked from Veeam ONE Monitor. In addition, categorization workflow has been simplified.
• Simplified categorization workflow: Now, categories and groups can be created and synchronized with virtual infrastructure from a single wizard.
• Support for multiple cardinality: Now, individual objects can be included in multiple groups within one category.
• Enhanced synchronization with virtual infrastructures: Now Business View categories and groups can be synchronized with VMware vSphere tags and Microsoft Hyper-V custom attributes.
• Veeam Agents support: Now, computers protected with Veeam Agents can be categorized for business needs based on various parameters.
• Group owner: An owner can be assigned to each group of categorized objects to receive alarm notifications about its objects.

• New reports layout: All reports now have a renewed, modern design.
• Enhanced login capabilities: Login to Veeam ONE Reporter is now supported in UserName@Domain format.
• Enhanced report branding: Now, JPEG, BMP, GIF and TIFF file extensions are also allowed. The image size requirement is eliminated.
• Enhanced dashboard generation time: Dashboards generation time have been dramatically reduced.

• Enhanced Backup Repositories view: Veeam ONE now provides information about external repositories and capacity tier in scale-out backup repositories.
• Enhanced Cloud Gateway view: Veeam ONE now provides information about gateway pools.
• Enhanced infrastructure objects management: Hosts and servers can now be added and removed in parallel.

• New “Restore activity” alarm: This new alarm notifies users when a restore operation takes place.
• New “Storage snapshot creation failure” alarm: This new alarm notifies users when an integrated storage fails to create a storage snapshot initiated by a Veeam backup job.
• Backup infrastructure diagnostics alarms: This alarm pack is part of the Veeam Intelligent Diagnostics feature which allows detecting common misconfigurations and potential issues in the backup infrastructure.       

• New “Backup Infrastructure Audit” report: This report tracks configuration changes in a backup environment, providing a list of events with detailed information about every change for each user.
• New “Backup Objects Change Tracking” report: This report provides detailed information on backup infrastructure configuration changes, showing previous and current settings.
• New “Computer Backup Status” report: This report provides daily backup status information for all computers protected with Veeam Agents.
• New “Computers with no Archive Copy” report: This report highlights agents that lack a secondary backup copy.
• New “Agent Backup Job and Policy History” report: This report provides historical information for Veeam Agent backup policies and jobs.
• Enhanced “Protected Computers” report:  Now, the RPO parameter can be set in minutes.
• Enhanced “Backup Custom Infrastructure” report: Computers, protected by Veeam Agents, have been added to the report objects list. A geolocation parameter has been added for VMs and backup repositories. Additional VM and job parameters have been added to the report parameters list.  
• Enhanced “Protected VMs” report: Report details now include a reason whether unprotected VMs have no restore points or exceeded RPO. Now, the RPO parameter can be set in minutes. A job filter and information about independent disks have also been added to the report.
• Enhanced “Backup Billing” report: A summary section has been added to the report.
• Enhanced “Veeam Backup Files Growth” report: Compression and deduplication ratio data has been added to the report.
• Enhanced “Configuration Job Change Tracking” report: User-friendly labels are now used for naming job parameters that are displayed in the report.
• Enhanced “Recovery Verification Overview” report: A “Group by” option has been added to the report parameters, in addition to a “Business View” scope option.
• Enhanced “Backup Inventory” report: New Veeam Backup & Replication object types such as gateway pools, external repositories and scale-out backup repository capacity tier are now supported. Veeam Instance Licensing information is also provided in the report details.
• Enhanced “Cloud Connect Inventory” report: New Veeam Backup & Replication object types such as gateway pools, external repositories and scale-out backup repository capacity tier are now supported. Veeam Instance Licensing information is also provided in the report details. Hardware plan storage data has been added to the report.
• Enhanced “Latest Job Status” report: Backup date has been added to the drill-down report.
• Enhanced “Capacity Planning for Backup Repositories” report: An option to choose analysis depth has been added to the report.
• Enhanced “Infrastructure Chargeback” reports. Qatari Rial has been added as a currency option.
• Enhanced “Tape GFS Configurations” and “Tape GFS Backup Files” report: Information about daily increments is now provided in the report details.
• Enhanced “Job History” (Backup Job Historical Information) report: File Copy Job has been added to the report parameters.
• Enhanced “Job Configuration Dump” report: Information about Backup-to-Tape and File-to-Tape jobs has been added to the report.
• Enhanced “Data Sovereignty Overview” report: All objects with a defined location are now provided in the report. An option to show/hide backup infrastructure objects has also been added to the report parameters.
• Enhanced “Latest Job Status” report: Job type filter, as well as information about Backup-to-Tape and File-to-Tape jobs have been added to the report.
• Enhanced “Backup Files Growth” report: An interval option has been added to the report parameters.

• New “Repository Free Space” widget heatmap: This interactive dashboard provides an overview of the free space available in your backup repositories.
• New “Proxy Usage” widget heatmap: This interactive dashboard provides an overview of backup proxy servers workloads allowing optimization of jobs schedules and backup proxy configurations.
• New “Repository Usage” widget heatmap: This interactive dashboard provides an overview of backup repository servers workloads allowing optimization of job schedules and backup repository configuration.
• Enhanced “Protected VMs Overview” widget: This widget now highlights the number of unprotected virtual machines a user currently has.

• Enhanced “Custom Infrastructure” report: “Network adapter type” has been added to the virtual machine object parameters list. Virtual disk provisioning parameter now considers lazy and eager thick provisioning.
• Enhanced “VMs Uptime” and “Power off VMs” reports: Absolute uptime and downtime values have been added to the reports.
• Enhanced “Datastore Space Usage History” report: Top datastores containing the most and least free space have been added to the report.
• Enhanced “Datastore Capacity” report: The datastore used space in the drill-down report layout has been refreshed.
• Enhanced “Raw Performance Data” report: A From/To option has been added to the report parameters.
• Enhanced “VM Performance”, “Host Performance” and “Custom performance” reports: A period option has been added to the report parameters.

• Enhanced “What if Lose 1 Host in a Cluster” widget: The number of failed hosts for analyses is now available for selection.

• Enhanced scalability of the data collection engine: vSphere data is now retrieved in parallel threads.

• Microsoft Hyper-V 2019 Support: Veeam ONE now fully supports Microsoft Hyper-V 2019.

• VM power status alarm: This new alarm indicates if a VM is active and functional.

• New “Host Uptime” report: This report provides an overview of host uptime including lists of the hosts with the lowest and highest uptime values.
• Enhanced “VMs Uptime” report: Downtime, restarts and alarm numbers have been added to the report details. In addition, users can generate a drill-down report including details on alarms and restarts.
• Enhanced “Raw Performance Data” report: A From/To option has been added to the report parameters.
• Enhanced “VM Performance”, “Host Performance” and “Custom performance” reports: A period option has been added to the report parameters.

• Enhanced Hyper-V data collection: Hyper-V data is now collected faster and more stable.

• Manual data retention application: Now, data retention can be applied manually to purge SQL data.

• Following the upgrade, the default Business View group titled “Cluster Shared Volume 2012” will be removed from the alarms assignment.
• In “Backup Policy Historical Information” report, the drill-down reports do not provide individual statistics for clustered agents.
• Veeam ONE Reporter’s service time zone is used for report scheduling instead of Reporter Web time zone.
• Change of dependent alarms increases count of the “Max allowed job duration” alarm.
• If a tenant is inactive for 30 days or more, their report scheduling settings will no longer be visible.
• IBM Cloud Object Storage will not be visible in Veeam ONE unless it’s added to the backup console as S3 Compatible storage.
• Veeam ONE Reporter will feature license changes only after a relaunch.

More Information

[[DOWNLOAD|DOWNLOAD LINK|https://www.veeam.com/virtualization-management-one-solution.html]]

Should you have any questions, contact Veeam Support.

Challenge

Cause

Solution

1. Open the Internet Information Services (IIS) Manager console on your Enterprise Manager server.
2. Locate the VeeamBackup site.
3. In the Default Document options, add Login.aspx to the top of the list.
4. In the Authentication options, disable Forms Authentication method.
5. In the Modules, remove the MixedAuthenticationModule2 module.
6. Open the following files using notepad and replace "<a href="/">Home</a>" with "<a href="/default.aspx">Home</a>" :
   %programfiles%\Veeam\Backup and Replication\Enterprise Manager\WebApp\js\veeam-configuration.js 
   %programfiles%\Veeam\Backup and Replication\Enterprise Manager\WebApp\js\release\app.min.js 
7. Restart the VeeamBackup website using IIS and clear the cache of your Internet browser.

More Information

Challenge

Cause

Solution

• Veeam Intelligent Diagnostics: Increase availability, save time and reduce support interactions with a proactive identification and alerting of known infrastructure problems with prepared workarounds and resolutions.
• Remediation actions: Improve response times and reduce downtime by automating manual, routine processes associated with fixing common backup and virtual infrastructure-related issues such as snapshot deletion and missed RPOs.
• Business View 2.0: Improve visibility for virtual and agent-based infrastructures by easily grouping VMs and computers into business groups to satisfy specific business needs, through a rebuilt categorization engine embedded in Veeam ONE Monitor.
• Application-level monitoring: Ensure the availability of mission-critical applications running in virtual machines through enhanced, proactive application-level monitoring functionality, including the ability to track an individual application’s health monitoring status as well as manage guest services and processes.  

• Support for Microsoft Windows Server 2019: All Veeam ONE components can be installed to the Microsoft Windows Server 2019 platform.

• Dedicated view for job and disk-based alarms: Now, each disk and job alarm will trigger independently.
• Enhanced alarms notification engine: All triggers of specific alarm objects now have unique identifiers that can be used for integration with third-party applications.
• Enhanced SNMP monitoring: Now, the Management Information Base (MIB) file includes descriptions and Veeam SNMP IDs.
• Alarm Modelling usability enhancements: Now, you can easily change the scope of objects for modelling as well as choose specific alarms.
• “Veeam ONE Reporter service state” alarm: This alarm improves system self-monitoring by notifying users of high Veeam ONE Reporter service loads to ensure workload stability.

• Single console for categorization: Categorization can now be completed and checked from Veeam ONE Monitor. In addition, categorization workflow has been simplified.
• Simplified categorization workflow: Now, categories and groups can be created and synchronized with virtual infrastructure from a single wizard.
• Support for multiple cardinality: Now, individual objects can be included in multiple groups within one category.
• Enhanced synchronization with virtual infrastructures: Now Business View categories and groups can be synchronized with VMware vSphere tags and Microsoft Hyper-V custom attributes.
• Veeam Agents support: Now, computers protected with Veeam Agents can be categorized for business needs based on various parameters.
• Group owner: An owner can be assigned to each group of categorized objects to receive alarm notifications about its objects.

• New reports layout: All reports now have a renewed, modern design.
• Enhanced login capabilities: Login to Veeam ONE Reporter is now supported in UserName@Domain format.
• Enhanced report branding: Now, JPEG, BMP, GIF and TIFF file extensions are also allowed. The image size requirement is eliminated.
• Enhanced dashboard generation time: Dashboards generation time have been dramatically reduced.

• Enhanced Backup Repositories view: Veeam ONE now provides information about external repositories and capacity tier in scale-out backup repositories.
• Enhanced Cloud Gateway view: Veeam ONE now provides information about gateway pools.
• Enhanced infrastructure objects management: Hosts and servers can now be added and removed in parallel.

• New “Restore activity” alarm: This new alarm notifies users when a restore operation takes place.
• New “Storage snapshot creation failure” alarm: This new alarm notifies users when an integrated storage fails to create a storage snapshot initiated by a Veeam backup job.
• Backup infrastructure diagnostics alarms: This alarm pack is part of the Veeam Intelligent Diagnostics feature which allows detecting common misconfigurations and potential issues in the backup infrastructure.       

• New “Backup Infrastructure Audit” report: This report tracks configuration changes in a backup environment, providing a list of events with detailed information about every change for each user.
• New “Backup Objects Change Tracking” report: This report provides detailed information on backup infrastructure configuration changes, showing previous and current settings.
• New “Computer Backup Status” report: This report provides daily backup status information for all computers protected with Veeam Agents.
• New “Computers with no Archive Copy” report: This report highlights agents that lack a secondary backup copy.
• New “Agent Backup Job and Policy History” report: This report provides historical information for Veeam Agent backup policies and jobs.
• Enhanced “Protected Computers” report:  Now, the RPO parameter can be set in minutes.
• Enhanced “Backup Custom Infrastructure” report: Computers, protected by Veeam Agents, have been added to the report objects list. A geolocation parameter has been added for VMs and backup repositories. Additional VM and job parameters have been added to the report parameters list.  
• Enhanced “Protected VMs” report: Report details now include a reason whether unprotected VMs have no restore points or exceeded RPO. Now, the RPO parameter can be set in minutes. A job filter and information about independent disks have also been added to the report.
• Enhanced “Backup Billing” report: A summary section has been added to the report.
• Enhanced “Veeam Backup Files Growth” report: Compression and deduplication ratio data has been added to the report.
• Enhanced “Configuration Job Change Tracking” report: User-friendly labels are now used for naming job parameters that are displayed in the report.
• Enhanced “Recovery Verification Overview” report: A “Group by” option has been added to the report parameters, in addition to a “Business View” scope option.
• Enhanced “Backup Inventory” report: New Veeam Backup & Replication object types such as gateway pools, external repositories and scale-out backup repository capacity tier are now supported. Veeam Instance Licensing information is also provided in the report details.
• Enhanced “Cloud Connect Inventory” report: New Veeam Backup & Replication object types such as gateway pools, external repositories and scale-out backup repository capacity tier are now supported. Veeam Instance Licensing information is also provided in the report details. Hardware plan storage data has been added to the report.
• Enhanced “Latest Job Status” report: Backup date has been added to the drill-down report.
• Enhanced “Capacity Planning for Backup Repositories” report: An option to choose analysis depth has been added to the report.
• Enhanced “Infrastructure Chargeback” reports. Qatari Rial has been added as a currency option.
• Enhanced “Tape GFS Configurations” and “Tape GFS Backup Files” report: Information about daily increments is now provided in the report details.
• Enhanced “Job History” (Backup Job Historical Information) report: File Copy Job has been added to the report parameters.
• Enhanced “Job Configuration Dump” report: Information about Backup-to-Tape and File-to-Tape jobs has been added to the report.
• Enhanced “Data Sovereignty Overview” report: All objects with a defined location are now provided in the report. An option to show/hide backup infrastructure objects has also been added to the report parameters.
• Enhanced “Latest Job Status” report: Job type filter, as well as information about Backup-to-Tape and File-to-Tape jobs have been added to the report.
• Enhanced “Backup Files Growth” report: An interval option has been added to the report parameters.

• New “Repository Free Space” widget heatmap: This interactive dashboard provides an overview of the free space available in your backup repositories.
• New “Proxy Usage” widget heatmap: This interactive dashboard provides an overview of backup proxy servers workloads allowing optimization of jobs schedules and backup proxy configurations.
• New “Repository Usage” widget heatmap: This interactive dashboard provides an overview of backup repository servers workloads allowing optimization of job schedules and backup repository configuration.
• Enhanced “Protected VMs Overview” widget: This widget now highlights the number of unprotected virtual machines a user currently has.

• Enhanced scalability of the Veeam Backup & Replication data collection engine: Backup data is now retrieved in parallel threads.

• Enhanced “Custom Infrastructure” report: “Network adapter type” has been added to the virtual machine object parameters list. Virtual disk provisioning parameter now considers lazy and eager thick provisioning.
• Enhanced “VMs Uptime” and “Power off VMs” reports: Absolute uptime and downtime values have been added to the reports.
• Enhanced “Datastore Space Usage History” report: Top datastores containing the most and least free space have been added to the report.
• Enhanced “Datastore Capacity” report: The datastore used space in the drill-down report layout has been refreshed.
• Enhanced “Raw Performance Data” report: A From/To option has been added to the report parameters.
• Enhanced “VM Performance”, “Host Performance” and “Custom performance” reports: A period option has been added to the report parameters.

• Enhanced “What if Lose 1 Host in a Cluster” widget: The number of failed hosts for analyses is now available for selection.

• Enhanced scalability of the data collection engine: vSphere data is now retrieved in parallel threads.

• Microsoft Hyper-V 2019 Support: Veeam ONE now fully supports Microsoft Hyper-V 2019.

• VM power status alarm: This new alarm indicates if a VM is active and functional.

• New “Host Uptime” report: This report provides an overview of host uptime including lists of the hosts with the lowest and highest uptime values.
• Enhanced “VMs Uptime” report: Downtime, restarts and alarm numbers have been added to the report details. In addition, users can generate a drill-down report including details on alarms and restarts.
• Enhanced “Raw Performance Data” report: A From/To option has been added to the report parameters.
• Enhanced “VM Performance”, “Host Performance” and “Custom performance” reports: A period option has been added to the report parameters.

• Enhanced Hyper-V data collection: Hyper-V data is now collected faster and more stable.

• Manual data retention application: Now, data retention can be applied manually to purge SQL data.

• Following the upgrade, the default Business View group titled “Cluster Shared Volume 2012” will be removed from the alarms assignment.
• In “Backup Policy Historical Information” report, the drill-down reports do not provide individual statistics for clustered agents.
• Veeam ONE Reporter’s service time zone is used for report scheduling instead of Reporter Web time zone.
• Change of dependent alarms increases count of the “Max allowed job duration” alarm.
• If a tenant is inactive for 30 days or more, their report scheduling settings will no longer be visible.
• IBM Cloud Object Storage will not be visible in Veeam ONE unless it’s added to the backup console as S3 Compatible storage.
• Veeam ONE Reporter will feature license changes only after a relaunch.

More Information

[[DOWNLOAD|DOWNLOAD LINK|https://www.veeam.com/virtualization-management-one-solution.html]]

Should you have any questions, contact Veeam Support.

Challenge

This KB article provides a list of all versions and respective build numbers for the following products:

• Veeam Agent for Windows
• Veeam Agent for Linux
• Veeam Endpoint Backup

Solution

Veeam Agent for Windows

Veeam Agent for Linux

Veeam Endpoint Backup

Challenge

This KB article provides a list of all versions of Veeam Backup & Replication and the respective build numbers.

Solution

The following table lists Veeam Backup & Replication versions and their build numbers. Also provided is a link to the specific version release notes.

Challenge

Cause

Solution

More Information

Challenge

Cause

Solution

More Information

More information regarding this workaround can be found here: https://forums.veeam.com/vmware-vsphere-f24/vsphere-6-7-u1-support-t54673.html

This is a temporary workaround against the specific error, which will allow the jobs to complete successfully. Overriding VMware API version may potentially cause issues with other Veeam functionality, because we don't know the specific API changes that made VMware increment the API version. We're working with VMware to obtain these details while continuing to test vSphere 6.7 U1 with the workaround applied.

All auto-tests of Update 3a with the workaround enabled have completed successfully, so all base Veeam Backup & Replication functionality is now confirmed to work with vSphere 6.7 U1. The forum post above will be updated once the full regression testing cycle completes.

Challenge

Veeam Availability Console U1 Cumulative Patch 1913.

Cause

Please confirm you are running version 2.0.2.1750 or later prior to installing this cumulative patch 1913. You can check this under Windows > Programs and features. After upgrading, your build will be version 2.0.2.1913.

As a result of on-going R&D effort and in response to customer feedback, cumulative patch 1913 includes a set of bug fixes, the most significant of which are listed below:

New Features

• Veeam Backup & Replication 9.5 Update 4 compatibility support. 
• Veeam Cloud Connect 9.5 Update 4 compatibility support.

Resolved Issues

Server

• Under certain conditions password in the SMTP server settings is reset
• Veeam Management Portal Service cannot be started after installing Update 1
• After deleting WAN accelerator component from the Veeam Cloud Connect inventory, records about backup resources available to the tenant might be duplicated

Management Agent

• Management agent RAM consumption might significantly increase when running computer discovery process
• Under certain conditions management agent service fails to start.

Backup Agent

• Under certain conditions backup agent fails to update to version 2.2 via master management agent. 
• Backup policy cannot be applied correctly when folders that are backed up with this policy contain special characters in their names.
• Backup agent cannot be installed to a computer running Windows 10 Home edition.   

Discovery Rules

• After deploying Patch 1824 discovery rules cannot install backup agents to remote computers. To resolve this, install the latest patch and re-create all discovery rules.

Users and Roles 

• Sub-tenant’s password is reset when changing cloud quota in the assigned backup policy 

UI

• After upgrading to Update 1, backup resources of the managed company cannot be adjusted when backup portal is running under heavy load. 

Monitoring & Alarms

• Job name filtering is ignored in the job session state alarm.
• Storage snapshots are treated as a backup repository resulting in triggered alarms for the repository free space.
• Under certain conditions Computer with no backup alarm can send false-positive notifications
• “Item with the same key has already been added” message is displayed when opening the Managed Backup Servers tab in the UI

Notifications

• Multiple email addresses cannot be specified in the Global Notification Settings

Reporting & Billing

• Cloud repository quota usage may report incorrect values when Veeam Agent backups are sent to the cloud repository via backup copy jobs
• Under certain conditions Cloud replication quota usage is not displayed on the dashboard when logged in using managed company user account
• Management agent re-installation results in losing collected data about protected VMs from the managed backup server. This affects Overview dashboard and Protected VMs report that display zero protected VMs
• Overview dashboard and Protected VMs report can display zero protected VMs when using Veeam Cloud Connect 9.5 Update 3a
• After changing report scheduling settings, reports are sent out using the previous and the new time schedule
• Backup policy change was not correctly updated in the Protected Computers report.

RESTful APIs

• Under certain conditions vMsBackedUpToCloud counter does not include backup copies sent to a cloud repository

ConnectWise Manage Plugin

• Under certain conditions ConnectWise Manage configurations cannot be created.
• Under certain conditions not all products created in ConnectWise Manage are accessible for mapping when using the billing function.
• Companies data cannot be collected from ConnectWise Manage due to the following error "An item with the same key has already been added"
• Companies with multiple types cannot be collected from ConnectWise Manage  
• Product quantity in agreements might not be updated when VAC and Manage servers are located in different time zones 

Solution

msiexec /update c:\VAC.ApplicationServer.x64_2.0.2.1913.msp /l*v C:\ProgramData\Veeam\Setup\Temp\VACApplicationServerSetup.txt

msiexec /update c:\VAC.ConnectorService.x64_1.0.0.339.msp /l*v C:\ProgramData\Veeam\Setup\Temp\VACConnectorServiceSetup.txt

msiexec /update c:\VAC.ConnectorWebUI.x64_1.0.0.339.msp /l*v C:\ProgramData\Veeam\Setup\Temp\VACConnectorWebUI.txt

msiexec /update c:\VAC.WebUI.x64_2.0.2.1913.msp /l*v C:\ProgramData\Veeam\Setup\Temp\VACWebUI.txt

More Information

Challenge

Cause

Solution

Challenge

Solution

Gather logs according to sections below.

Once logs have been gathered, upload them to the FTP provided by the Veeam Support engineer. After the upload is completed, please notify the Veeam Support engineer.
If you need to use a secure FTP, KB1661 contains secure FTP instructions.

1. Veeam Plugin source logs

This step should be done on source SAP HANA server.
Navigate to and archive the contents of this folder:

/tmp/veeam_plugin_logs

tar -czvf veeam_plugin_logs.tar.gz /tmp/veeam_plugin_logs

2. Veeam Plugin target logs

This step should be done on both Veeam Backup and Veeam Repository servers.:
Navigate to and archive the contents of this folder:

%ProgramData%\Veeam\Backup\Endpoint

3. External backups list

Save information about available backup files and their EBID values. This can be done using the following query:

SELECT BACKUP_ID,SOURCE_TYPE_NAME,HOST,BACKUP_SIZE,DESTINATION_PATH,EXTERNAL_BACKUP_ID FROM M_BACKUP_CATALOG_FILES WHERE DESTINATION_TYPE_NAME='backint'

4. System information

Save information about available systems running on your server. This can be done using the following approach:
Login to user shell and issue the following one-liner:

ps -eo pid,command | grep -v grep | grep -v sapstartsrv | grep sapstart | awk '{print $3}'

Challenge

Solution

Gather logs according to sections below.

Once logs have been gathered, upload them to the FTP provided by the Veeam Support engineer. After the upload is completed, please notify the Veeam Support engineer.
If you need to use a secure FTP, KB1661 contains secure FTP instructions.

1. Veeam Plugin source logs

This step should be done on the source Oracle server. Navigate to and archive the contents of this folder:

• For Linux:

  /tmp/veeam_plugin_logs

  Example:

  tar -czvf veeam_plugin_logs.tar.gz /tmp/veeam_plugin_logs

  
  File veeam_plugin_logs.tar.gz will contain the necessary logs.
• For Windows:

  %ProgramData%\Veeam\Backup\RmanPluginLogs

  Example:
  
  

Send resulted archive to Veeam Support.

2. Veeam Plugin target logs

This step should be done on both Veeam Backup and Veeam Repository servers.
Navigate to and archive the contents of this folder:

%ProgramData%\Veeam\Backup\Endpoint

3. RMAN operation logs

Save the information about failed RMAN operations. This can be done in different ways:

• Using SPOOL clause

  RMAN> SPOOL LOG TO '/tmp/rman.log';
  RMAN> … Actual client commands …
  RMAN> SPOOL LOG OFF;

  
  (Note: https://docs.oracle.com/cd/B28359_01/backup.111/b28273/rcmsynta046.htm#RCMRF156)

• Using LOG argument when connecting to the target

  $ rman TARGET / LOG=/tmp/rman.log APPEND
  RMAN> … Actual client commands …
  RMAN> EXIT

  
  (Note: https://docs.oracle.com/database/121/BRADV/rcmcnctg.htm#BRADV8122)

• Using redirection to a file

  $ rman target / | tee -a /tmp/rman.log

4. RMAN information

Run the following queries from an RMAN client command prompt:

RMAN> LIST BACKUP;
RMAN> LIST ARCHIVELOG ALL;
RMAN> SHOW ALL;

5. Database information

• Connect to your instance as sysdba using sqlplus utility:

  $ sqlplus / as sysdba

  
  and run the following queries:

  SQL> SELECT * FROM V$VERSION;
  SQL> SELECT STATUS FROM V$INSTANCE;
  SQL> SELECT LOG_MODE FROM V$DATABASE;
  SQL> SELECT NAME FROM V$CONTROLFILE;
  SQL> SELECT USERNAME,SYSDBA FROM V$PWFILE_USERS;
  SQL> SHOW PARAMETER SPFILE;
  SQL> SHOW PARAMETER PFILE;

  
  Save the output of above queries in a text file for Veeam Support.

• Get the following files from your Oracle database installation (ask your database administrator if you are not sure about the exact location of these files):
  • For Linux:

    oratab (by default it's located in /etc)
    inventory.xml (by default it's located in $ORACLE_BASE/oraInventory)
    oraInst.loc (by defaults it's located in $ORACLE_HOME)

  • For Windows:
    
    Export contents of HKEY_LOCAL_MACHINE\SOFTWARE\Oracle registry key. This will give support engineer overall information about the software installation on your server.

Challenge

Product Information:

Company name: Quantum
Product Family: Scalar Tape Devices
Status: Veeam Ready - Tape
Classification Description: Tape solution where available hardware features have been tested to work with Veeam.

Solution

Product Details:

Model number: i500
Library Firmware Version 700G.GS013
Drive firmware version: HB80
Driver for tape drive: IBMTap 6.2.6.6
Driver for media changer: IBMTap 6.2.6.6
Additional Support:M8 media, multipath

General product family overview:
Scalar libraries are the intelligent choice for archiving applications and long-term data retention. Proactive and automated monitoring and management reduces administration time and service interruptions keeping IT staff focused on key business objectives. With ease of management, industry leading performance, reliability and scalability, it’s easy to see why Quantum is the market share leader in tape backup and automation.

Veeam testing configuration:

Veeam Build Number: 9.5.0.1536

Challenge

Product Information:

Company name: Dell EMC
Product Family: XtremIO
Status: Veeam Ready - Repository
Classification Description: Verified backup storage that supports all Veeam backup and restore features.

Solution

Product Details:

Model number: X2-S
Drive quantity, size, type: 18 - 400GB SSD
Firmware version: 6.0.1
Connection protocol and speed: FC, 16Gb
Additional support: Any Dell EMC XtremIO X2-R or X2-S system with an equal or greater hardware configuration. iSCSI connectivity also available.

The XtremIO Storage Array from Dell EMC is an all-flash system that leverages a scale-out architecture. The system is built via building blocks, called X-Bricks, which are SAN appliances that can be clustered together to grow performance and capacity as required. The Dell EMC XIOS operating system balances data across all solid-state arrays and supports features such as deduplication, compression, and snapshots. The all-flash architecture is viable for use cases including virtual desktop infrastructures (VDI), server environments, or database and analytics workloads.

Veeam testing configuration:

Veeam Build Number: 9.5

Job Settings:

Repository Settings:

Challenge

Solution

Gather logs according to sections below.

Once logs have been gathered, upload them to the FTP provided by the Veeam Support engineer. After the upload is completed, please notify the Veeam Support engineer.
If you need to use a secure FTP, KB1661 contains secure FTP instructions.

1. Veeam Plugin source logs

This step should be done on source SAP HANA server.
Navigate to and archive the contents of this folder:

/tmp/veeam_plugin_logs

tar -czvf veeam_plugin_logs.tar.gz /tmp/veeam_plugin_logs

2. Veeam Plugin target logs

This step should be done on both Veeam Backup and Veeam Repository servers.:
Navigate to and archive the contents of this folder:

%ProgramData%\Veeam\Backup\Endpoint

3. External backups list

Save information about available backup files and their EBID values. This can be done using the following query:

SELECT BACKUP_ID,SOURCE_TYPE_NAME,HOST,BACKUP_SIZE,DESTINATION_PATH,EXTERNAL_BACKUP_ID FROM M_BACKUP_CATALOG_FILES WHERE DESTINATION_TYPE_NAME='backint'

4. System information

Save information about available systems running on your server. This can be done using the following approach:
Login to user shell and issue the following one-liner:

ps -eo pid,command | grep -v grep | grep -v sapstartsrv | grep sapstart | awk '{print $3}'

Challenge

Solution

Gather logs according to sections below.

Once logs have been gathered, upload them to the FTP provided by the Veeam Support engineer. After the upload is completed, please notify the Veeam Support engineer.
If you need to use a secure FTP, KB1661 contains secure FTP instructions.

1. Veeam Plugin source logs

This step should be done on the source Oracle server. Navigate to and archive the contents of this folder:

• For Linux:

  /tmp/veeam_plugin_logs

  Example:

  tar -czvf veeam_plugin_logs.tar.gz /tmp/veeam_plugin_logs

  
  File veeam_plugin_logs.tar.gz will contain the necessary logs.
• For Windows:

  %ProgramData%\Veeam\Backup\RmanPluginLogs

  Example:
  
  

Send resulted archive to Veeam Support.

2. Veeam Plugin target logs

This step should be done on both Veeam Backup and Veeam Repository servers.
Navigate to and archive the contents of this folder:

%ProgramData%\Veeam\Backup\Endpoint

3. RMAN operation logs

Save the information about failed RMAN operations. This can be done in different ways:

• Using SPOOL clause

  RMAN> SPOOL LOG TO '/tmp/rman.log';
  RMAN> … Actual client commands …
  RMAN> SPOOL LOG OFF;

  
  (Note: https://docs.oracle.com/cd/B28359_01/backup.111/b28273/rcmsynta046.htm#RCMRF156)

• Using LOG argument when connecting to the target

  $ rman TARGET / LOG=/tmp/rman.log APPEND
  RMAN> … Actual client commands …
  RMAN> EXIT

  
  (Note: https://docs.oracle.com/database/121/BRADV/rcmcnctg.htm#BRADV8122)

• Using redirection to a file

  $ rman target / | tee -a /tmp/rman.log

4. RMAN information

Run the following queries from an RMAN client command prompt:

RMAN> LIST BACKUP;
RMAN> LIST ARCHIVELOG ALL;
RMAN> SHOW ALL;

5. Database information

• Connect to your instance as sysdba using sqlplus utility:

  $ sqlplus / as sysdba

  
  and run the following queries:

  SQL> SELECT * FROM V$VERSION;
  SQL> SELECT STATUS FROM V$INSTANCE;
  SQL> SELECT LOG_MODE FROM V$DATABASE;
  SQL> SELECT NAME FROM V$CONTROLFILE;
  SQL> SELECT USERNAME,SYSDBA FROM V$PWFILE_USERS;
  SQL> SHOW PARAMETER SPFILE;
  SQL> SHOW PARAMETER PFILE;

  
  Save the output of above queries in a text file for Veeam Support.

• Get the following files from your Oracle database installation (ask your database administrator if you are not sure about the exact location of these files):
  • For Linux:

    oratab (by default it's located in /etc)
    inventory.xml (by default it's located in $ORACLE_BASE/oraInventory)
    oraInst.loc (by defaults it's located in $ORACLE_HOME)

  • For Windows:
    
    Export contents of HKEY_LOCAL_MACHINE\SOFTWARE\Oracle registry key. This will give support engineer overall information about the software installation on your server.

Challenge

Cause

Solution

• VMware vSphere 6.7. Includes the new HTML5 version of vSphere Web Client plug-in for Veeam Backup & Replication, and asynchronous NBD/NBDSSL support for improved read performance of network transport mode with ESXi 6.7.
• VMware vSphere 6.5 U2. This update introduces preliminary support by addressing all outstanding U2-specific compatibility issues that can be managed from the Veeam side. 
• VMware vCloud Director 9.1. Update 3a provides full compatibility for all existing vCloud Director integration functionality.
• VMware Cloud on AWS version 1.3 support and preliminary out-of-the-box compatibility with future VMC updates through removal of the API version match requirement. Additionally, support for processing virtual machines with dynamic disks has been added.
• Microsoft Windows 10 April 2018 Update. Includes support as guest virtual machines and for installation of Veeam Backup & Replication and all of its components.
• Microsoft Windows Server 1803. Update 3a provides Windows Server 1803 support as guest virtual machines, for installation of Veeam Backup & Replication remote components, and as a domain controller for Veeam Explorer™ for Microsoft Active Directory.
• Microsoft Windows Server Hyper-V 1803. Update 3a provides Hyper-V 1803 support as a hypervisor host, including support for processing VMs with virtual hardware version 8.3.
• Microsoft System Center Virtual Machine Manager 1801. Update 3a adds SCVMM 1801 support as a source for Microsoft Hyper-V VMs backup jobs.
• Novell OES 2018. Update 3a adds support for file-level recovery from the updated NSS file system included in OES 2018.

• Performance of Direct Storage Access (DirectSAN) and Virtual Appliance (Hot Add) transport modes has been improved for backup infrastructure configurations through optimizing system memory interaction.

• Added support for Direct Restore to Microsoft Azure for environments with ExpressRoute or site-to-site VPN connectivity to Azure, in which case proxy and helper appliances may have private IP addresses only. To enable, create AzurePreferPrivateIpAddressesForProxyandLinuxAppliance (DWORD, 1) registry value under HKLM\SOFTWARE\Veeam\Veeam Backup and Replication key on the backup server.

• Added support for Linux SUID and SGID preservation to "Copy To" operation.
• Added support for Btrfs volumes located on an LVM volume.

• Installing Universal Storage API plug-ins on each backup console (in addition to the backup server) is no longer required.
• Storage snapshot-only vCloud Director backup jobs are now supported for all storage integrations which support storage snapshot-only jobs. Previously, it was supported for NetApp only.
• Cisco HyperFlex integration will no longer delete the base sentinel snapshot during each job run to improve processing performance and reduce storage load.

• Improved performance of enumeration in File to Tape jobs with very large number of files.

• User interface performance has been improved for large environments, including faster VM search and lower CPU consumption while browsing through job sessions history.
• Restores through Direct NFS transport should no longer produce corrupted VMDKs on storage devices with advanced NFS server implementations.
• VeeamZIP™ operations should no longer consume a license.
• Backup copy job should no longer trigger health checks outside of the scheduled start time when GFS retention is in use, and will behave more reliably in a few corner cases.
• Incremental backup runs should no longer keep setting ctkEnabled VM setting to "true", resulting in unwanted events logged by vCenter Server.
• SATA X:7 disks should no longer be skipped with backup jobs by default.
• Windows file level recovery (FLR) should now process large numbers of NTFS reparse points faster and more reliably.
• Linux FLR should now correctly process directories with . and \ symbols in their names. In addition, encountering a named pipe object should no longer cause FLR to hang.
• Direct Restore to Microsoft Azure should now process Linux machines with EFI boot more reliably.
• Veeam Agent for Microsoft Windows’ jobs should no longer fail when the backup server uses custom certificate.
• Veeam Explorer for Storage Snapshots now supports VMs located on LUNs larger than 16TB.
• An HPE 3PAR integration should now handle large number of concurrent jobs more reliably, thanks to multiple improvements implemented based on support cases.
• An HPE StoreOnce Catalyst SDK host process will now be restarted automatically when a Catalyst API call hangs, preventing Veeam jobs from hanging as a result.
• IBM SVC integration should no longer fail at collecting iSCSI adapters.

More Information