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Repository does not exist

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Challenge

When trying to delete a repository, you receive a "the Repository does not exist: <GUID>" error.

Cause

The problem occurs when trying to delete a repository after upgrading from VBO365 v1.0 to v1.5 or v2.0, if the service was running under a domain account and the repository was located on an SMB share. After upgrading to v1.5 or v2.0, the services run under the local system account.

Solution

Give the account running the services on your VBO365 server access rights to the repository, and then delete it.

More Information

If the above solution does not resolve the issue, please contact Veeam Support.

Upgrade failed: Repository does not exist

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Challenge

After upgrading Veeam Backup for Microsoft Office 365 to version 1.5 or 2.0, out of date repository upgrade fails with an “Upgrade failed: Repository does not exist” error.

The following can be found in the proxy log files:
[Timestamp]   99 (6232) Error: Access is denied
[Timestamp]   99 (6232) Stack:
[Timestamp]   99 (6232)    at Veeam.Engine.FreeSpaceController.FreeSpaceInfo.GetFreeSpaceInfo(String uncPath)
   at Veeam.Archiver.Proxy.ProxyFileSystemProvider.GetFreeSpaceInfo(String path)
   at Veeam.Archiver.Proxy.Proxy.ProxyFileSystemService.GetDiskInfo(String path)
   at Veeam.Archiver.Proxy.Proxy.ProxyAdmin2.GetDiskInfo(String path)
   at SyncInvokeGetDiskInfo(Object , Object[] , Object[] )
   at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)
   at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)
   at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)
   at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage11(MessageRpc& rpc)
   at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)

Cause

This issue occurs if the services were running under a domain account prior to the upgrade and the repository was located on an SMB share. After upgrading to v1.5 or v.2.0, access to this share may be lost, because services in the new version run under the local system account.

Solution

Give the account running the services on your Veeam Backup for Microsoft Office 365 server access rights to the repository ([DOMAIN\]VBOSERVERNAME$).  Do not change this account for Veeam Backup for Microsoft Office 365 Service.

More Information

If the repository was accessed via an administrative share (e.g. c$), this needs to be changed to a direct path to the repository.

Tape job fails with “The specified network resource or device is no longer available” or “The system cannot find the file specified. Problem with CreateFile in '\\.\Tape0'”

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Challenge

Tape job fails with the following error messages:
                “The system cannot find the file specified. Problem with CreateFile in '\\.\Tape0'. The system cannot find the file specified.”
                “The system cannot find the path specified.”
                “The specified network name is no longer available”
 

Cause

The issue occurs when the tape drive is reinitialized within the operating system while the job is actively writing to it.
 

Solution

Disable “Portable Device Enumerator Service” on Veeam tape server.
Service is by default in manual startup mode (Triggered) and we need to set it manually into the Disabled state.
 

HCL - QNAP TDS-16489U

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Challenge

Product Information:

Product Family: QNAP TDS-16489U
Status: Veeam Ready - Repository
Classification Description: Verified backup storage that supports all Veeam backup and restore features.

Solution

Product Details:

Model number: TDS-16489U
Storage Category: RAID Storage Array
Drive quantity, size, type: 12 – 4TB SATA HDD
Storage configuration: RAID 6
Firmware version: 4.3.4.0597
Connection protocol and speed: 10GbE
Additional support: All models and configurations of QNAP Enterprise SAS-NAS Series with specifications equivalent or greater than the above.

General product family overview: QNAP furthers its innovation into the field of business servers and introduces the TDS-16489U, a powerful Double Server that integrates an application server and storage server into one chassis. The TDS-16489U is powered by dual Intel® Xeon® E5 processors with RAM expandable to 1TB and with a server-grade hardware design that optimizes mission-critical tasks and boasts unrivaled performance for Big Data computing. Coupled with Auto Tiering support, 12Gb/s SAS drives and 40GbE expandability, the TDS-16489U performs as an efficient, scalable and unrivaled unified and tiered storage solution for businesses to fulfill cross-platform file sharing, backups, iSCSI & virtualization applications, and everyday practical business needs.

Veeam testing configuration:

Veeam Build Number: 9.5.0.1536

Job Settings:

  • Deduplication: Enabled (Default)
  • Compression: Optimal (Default)
  • Storage Optimization: Local Target (Default)
Repistory Settings:
  • Repository Type: Shared Folder
  • Per-VM Backup Files: Disabled (Default)
  • Decompress before storing: Disabled (Default)
  • Align backup file blocks: Disabled (Default)

Vendor recommended configuration:

Hardware Settings:

  • Jumbo frames used during testing (9000 MTU)

More Information

Company Information:

Company name: QNAP Systems, Inc.
Company overview: QNAP Systems, Inc., as its brand promise "Quality Network Appliance Provider", aims to deliver comprehensive offerings of cutting edge network attached storage (NAS) and network video recorder (NVR) solutions featured with ease-of-use, robust operation, large storage capacity, and trustworthy reliability. QNAP integrates technologies and designs to bring forth quality products that effectively improve business efficiency on file sharing, virtualization applications, storage management and surveillance in the business environments, as well as enrich entertainment life for home users with the offering of a fun multimedia center experience. Headquartered in Taipei, QNAP delivers its solutions to the global market with nonstop innovation and passion.

HCL - QNAP TES-1885U

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Challenge

Product Information:

Product Family: QNAP TES-1885U
Status: Veeam Ready - Repository
Classification Description: Verified backup storage that supports all Veeam backup and restore features.

Solution

Product Details:

Model number: TES-1885U
Storage Category: RAID Storage Array
Drive quantity, size, type: 8 – 4TB SATA HDD
Storage configuration: RAID 6
Firmware version: 4.3.4.0597
Connection protocol and speed: 10GbE
Additional support: All models and configurations of QNAP Enterprise SAS-NAS Series with specifications equivalent or greater than the above.

General product family overview:Powered by an Intel® Xeon® D processor, the powerful enterprise-class TES-1885U is open for two operating systems – either the FreeBSD-based QES or Linux-based QTS. While QES supports ZFS for the utmost reliability and allows near-limitless snapshots, block-level data deduplication and real-time data compression, QTS features Qtier Technology, SSD cache, and an abundance of value-added apps to realize storage efficiency and diverse usage applications. The TES-1885U gives the flexibility to choose from two operating systems, enabling businesses to deploy proper operating systems on multiple TES-1885U based on their needs and goals in different stages.

Veeam testing configuration:

Veeam Build Number: 9.5.0.1536

Job Settings:

  • Deduplication: Enabled (Default)
  • Compression: Optimal (Default)
  • Storage Optimization: Local Target (Default)
Repistory Settings:
  • Repository Type: Shared Folder
  • Per-VM Backup Files: Disabled (Default)
  • Decompress before storing: Disabled (Default)
  • Align backup file blocks: Disabled (Default)

Vendor recommended configuration:

Hardware Settings:

  • Jumbo frames used during testing (9000 MTU)

More Information

Company Information:

Company name: QNAP Systems, Inc.
Company overview: QNAP Systems, Inc., as its brand promise "Quality Network Appliance Provider", aims to deliver comprehensive offerings of cutting edge network attached storage (NAS) and network video recorder (NVR) solutions featured with ease-of-use, robust operation, large storage capacity, and trustworthy reliability. QNAP integrates technologies and designs to bring forth quality products that effectively improve business efficiency on file sharing, virtualization applications, storage management and surveillance in the business environments, as well as enrich entertainment life for home users with the offering of a fun multimedia center experience. Headquartered in Taipei, QNAP delivers its solutions to the global market with nonstop innovation and passion.

HCL - QNAP TS-1685

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Challenge

Product Information:

Product Family: QNAP TS-1685
Status: Veeam Ready - Repository
Classification Description: Verified backup storage that supports all Veeam backup and restore features.

Solution

Product Details:

Model number: TS-1685
Storage Category: RAID Storage Array
Drive quantity, size, type: 12 – 4TB SATA HDD
Storage configuration: RAID 6
Firmware version: 4.3.4.0597
Connection protocol and speed: 10GbE
Additional support: All models and configurations of QNAP Enterprise SAS-NAS Series with specifications equivalent or greater than the above.

General product family overview:Supporting up to twelve 3.5" HDDs and four 2.5" SSDs, the TS-1685 is a high-capacity, robust, and reliable business NAS powered by an Intel® Xeon® D processor. Designed to optimize enterprise IT infrastructure, the TS-1685 comes with three PCIe slots that support 10GbE/40GbE NIC, PCIe NVMe SSD, graphics cards, and USB 3.1 expansion cards. Incorporating security and scalability, the TS-1685 presents an ideal choice for a complete business-ready storage solution.

Veeam testing configuration:

Veeam Build Number: 9.5.0.1536

Job Settings:

  • Deduplication: Enabled (Default)
  • Compression: Optimal (Default)
  • Storage Optimization: Local Target (Default)
Repistory Settings:
  • Repository Type: Shared Folder
  • Per-VM Backup Files: Disabled (Default)
  • Decompress before storing: Disabled (Default)
  • Align backup file blocks: Disabled (Default)

Vendor recommended configuration:

Hardware Settings:

  • Jumbo frames used during testing (9000 MTU)

More Information

Company Information:

Company name: QNAP Systems, Inc.
Company overview: QNAP Systems, Inc., as its brand promise "Quality Network Appliance Provider", aims to deliver comprehensive offerings of cutting edge network attached storage (NAS) and network video recorder (NVR) solutions featured with ease-of-use, robust operation, large storage capacity, and trustworthy reliability. QNAP integrates technologies and designs to bring forth quality products that effectively improve business efficiency on file sharing, virtualization applications, storage management and surveillance in the business environments, as well as enrich entertainment life for home users with the offering of a fun multimedia center experience. Headquartered in Taipei, QNAP delivers its solutions to the global market with nonstop innovation and passion.

HCL - QNAP TVS-EC1280U-SAS-RP-R2

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Challenge

Product Information:

Product Family: QNAP TVS-EC1280U-SAS-RP-R2
Status: Veeam Ready - Repository
Classification Description: Verified backup storage that supports all Veeam backup and restore features.

Solution

Product Details:

Model number: TVS-EC1280U-SAS-RP-R2
Storage Category: RAID Storage Array
Drive quantity, size, type: 8 - 4TB SATA HDD
Storage configuration: RAID 6
Firmware version: 4.3.4.0597
Connection protocol and speed: 10GbE
Additional support: All models and configurations of QNAP Enterprise SAS-NAS Series with specifications equivalent or greater than the above.

General product family overview:QNAP TVS-EC1280U-SAS-RP R2 is the world's first unified NAS supporting Auto Tiering to deliver ongoing optimization of data across high-performance SSD, 12Gbps SAS drives and high-capacity SATA disks. Powered by an Intel® Xeon E3 CPU, the TVS-EC1280U-SAS-RP R2 delivers exceptional performance and supports cross-platform file sharing, comprehensive backup solutions, iSCSI & virtualization applications, and more practical business functions. With the powerful QTS operating system, the TVS-EC1280U-SAS-RP R2 performs as a reliable, scalable and unbeatable unified and tiered storage solution for businesses.

Veeam testing configuration:

Veeam Build Number: 9.5.0.1536

Job Settings:

  • Deduplication: Enabled (Default)
  • Compression: Optimal (Default)
  • Storage Optimization: Local Target (Default)
Repistory Settings:
  • Repository Type: Shared Folder
  • Per-VM Backup Files: Disabled (Default)
  • Decompress before storing: Disabled (Default)
  • Align backup file blocks: Disabled (Default)

Vendor recommended configuration:

Hardware Settings:

  • Jumbo frames used during testing (9000 MTU)

More Information

Company Information:

Company name: QNAP Systems, Inc.
Company overview: QNAP Systems, Inc., as its brand promise "Quality Network Appliance Provider", aims to deliver comprehensive offerings of cutting edge network attached storage (NAS) and network video recorder (NVR) solutions featured with ease-of-use, robust operation, large storage capacity, and trustworthy reliability. QNAP integrates technologies and designs to bring forth quality products that effectively improve business efficiency on file sharing, virtualization applications, storage management and surveillance in the business environments, as well as enrich entertainment life for home users with the offering of a fun multimedia center experience. Headquartered in Taipei, QNAP delivers its solutions to the global market with nonstop innovation and passion.

HCL - QNAP TVS-873

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Challenge

Product Information:

Product Family: QNAP TVS-873
Status: Veeam Ready - Repository
Classification Description: Verified backup storage that supports all Veeam backup and restore features.

Solution

Product Details:

Model number: TVS-873
Storage Category: RAID Storage Array
Drive quantity, size, type: 8 - 4TB SATA HDD
Storage configuration: RAID 6
Firmware version: 4.3.4.0597
Connection protocol and speed: 10GbE
Additional support: All models and configurations of QNAP Enterprise SAS-NAS Series with specifications equivalent or greater than the above.

General product family overview:The TVS-873 is powered by an AMD embedded Accelerated Processing Unit (APU) that incorporates exceptional CPU and AMD Radeon™ R7 Graphics performance, delivering a high-performance and energy-efficient NAS solution. Built with a state-of-the-art metal design and topped off with a stylish gold finish, the TVS-873 features a powerful quad-core CPU, AES-NI hardware encryption engine, up to 64GB RAM, USB 3.1 (10Gbps) and 10GbE expandability with exceptional performance. Coupled with the unique USB QuickAccess, HDMI 4K output, and 4K H.264 video decoding and encoding acceleration, the TVS-873 running on the new 64-bit QTS 4.3 operating system provides an optimum audiovisual experience and well-rounded private cloud system.

Veeam testing configuration:

Veeam Build Number: 9.5.0.1536

Job Settings:

  • Deduplication: Enabled (Default)
  • Compression: Optimal (Default)
  • Storage Optimization: Local Target (Default)
Repistory Settings:
  • Repository Type: Shared Folder
  • Per-VM Backup Files: Disabled (Default)
  • Decompress before storing: Disabled (Default)
  • Align backup file blocks: Disabled (Default)

Vendor recommended configuration:

Hardware Settings:

  • Jumbo frames used during testing (9000 MTU)

More Information

Company Information:

Company name: QNAP Systems, Inc.
Company overview: QNAP Systems, Inc., as its brand promise "Quality Network Appliance Provider", aims to deliver comprehensive offerings of cutting edge network attached storage (NAS) and network video recorder (NVR) solutions featured with ease-of-use, robust operation, large storage capacity, and trustworthy reliability. QNAP integrates technologies and designs to bring forth quality products that effectively improve business efficiency on file sharing, virtualization applications, storage management and surveillance in the business environments, as well as enrich entertainment life for home users with the offering of a fun multimedia center experience. Headquartered in Taipei, QNAP delivers its solutions to the global market with nonstop innovation and passion.


HCL - QNAP TVS-882

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Challenge

Product Information:

Product Family: QNAP TVS-882
Status: Veeam Ready - Repository
Classification Description: Verified backup storage that supports all Veeam backup and restore features.

Solution

Product Details:

Model number: TVS-873
Storage Category: RAID Storage Array
Drive quantity, size, type: 8 - 4TB SATA HDD
Storage configuration: RAID 6
Firmware version: 4.3.4.0597
Connection protocol and speed: 10GbE
Additional support: All models and configurations of QNAP Enterprise SAS-NAS Series with specifications equivalent or greater than the above.

General product family overview:The TVS-882 features advanced hardware by adopting 7th Generation Intel® 14nm multi-core processors and was designed around the concept of tiered storage, application-based partitioning and network traffic distribution. Featuring PCIe Gen.3 slots that can support 10GbE/40GbE NIC, PCIe NVMe SSD, graphics cards, and USB 3.1 expansion cards, the TVS-882 also supports smooth 4K @30Hz video transfer, cross-platform file sharing, comprehensive backup and disaster recovery, iSCSI & virtualization and more business applications.

Veeam testing configuration:

Veeam Build Number: 9.5.0.1536

Job Settings:

  • Deduplication: Enabled (Default)
  • Compression: Optimal (Default)
  • Storage Optimization: Local Target (Default)
Repistory Settings:
  • Repository Type: Shared Folder
  • Per-VM Backup Files: Disabled (Default)
  • Decompress before storing: Disabled (Default)
  • Align backup file blocks: Disabled (Default)

Vendor recommended configuration:

Hardware Settings:

  • Jumbo frames used during testing (9000 MTU)

More Information

Company Information:

Company name: QNAP Systems, Inc.
Company overview: QNAP Systems, Inc., as its brand promise "Quality Network Appliance Provider", aims to deliver comprehensive offerings of cutting edge network attached storage (NAS) and network video recorder (NVR) solutions featured with ease-of-use, robust operation, large storage capacity, and trustworthy reliability. QNAP integrates technologies and designs to bring forth quality products that effectively improve business efficiency on file sharing, virtualization applications, storage management and surveillance in the business environments, as well as enrich entertainment life for home users with the offering of a fun multimedia center experience. Headquartered in Taipei, QNAP delivers its solutions to the global market with nonstop innovation and passion.

Re-IP rules do not work in Veeam Availability Orchestrator lab test

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Challenge

In rare cases, when you perform a failover, Re-IP rules are applying correctly, however, when you perform a lab test these rules would not be applied.

Solution

To resolve that:

1. Make sure that no plans are currently running
2. Open Veeam Availability Orchestrator UI > Configuration > VAO Agents, select affected agent and click Edit. 
3. Then just walk through the settings and click Finish at the end.

More Information

Should you have any questions, contact Veeam Support.

How to configure antivirus exclusions to prevent interaction with Veeam Availability Orchestrator

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Cause

This article documents antivirus exclusions that should help prevent antivirus software from interrupting Veeam Availability Orchestrator operation.

Solution

Antivirus Exclusions:

Folders on the Veeam Server:

  • C:\Program Files\Veeam
  • C:\Program Files (x86)\Veeam
  • C:\Program Files\Common Files\Veeam
  • C:\Program Files (x86)\Common Files\Veeam
  • VBRCatalog ( [HKLM\SOFTWARE\Veeam\Veeam Backup Catalog] CatalogPath value)
  • NFS (Configured in each repository, stored in [HKLM\SOFTWARE\Wow6432Node\Veeam\Veeam NFS] RootFolder value)
  • C:\VeeamFLR\*
  • C:\Windows\Veeam
  • %programdata%\Veeam

Folder on Guest OS for VSS:

  • C:\Windows\VeeamVssSupport
  • C:\Windows\VeeamLogShipper
  • \Device\HarddiskVolume*

Folders on VMware Backup Proxies and CIFS Repository Gateway:

  • C:\Program Files(x86)\Veeam
  • C:\Windows\Veeam

Folders on Windows Repositories:

  • C:\Program Files(x86)\Veeam
  • C:\Windows\Veeam
  • %programdata%\Veeam
  • *Also include the path the backup files*

Folders on WAN Accelerator:

  • C:\Program Files(x86)\Veeam
  • C:\Windows\Veeam
  • *Path of WAN cache on WAN accelerators*

Files:

  • VeeamAgent.exe
  • VeeamAgent64.exe
  • *.vmdk
  • *.flat
Due to the complex nature of antivirus software some additional exclusions may be needed.
If your antivirus has a logging or history system please review this to see actions it may have taken that may affect Veeam Availability Orchestrator operations.

More Information

Should you have any questions, contact Veeam Support.

Veeam Backup for Microsoft Office 365 v1.5 - Steps to Compile and Upload Logs

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Challenge

This article covers how to properly compile log files in Veeam Backup for Microsoft Office 365 v1.5, as well as what to include when submitting a Support case for technical assistance.

Solution

 

Backup issues:

  1. Navigate to C:\ProgramData\Veeam\Backup365\Logs with Windows Explorer or use “Open Log path” button in the main menu of Veeam Backup for Microsoft Office 365 v1.5.

User-added image

  1. Zip contents of the directory and save the archive to a temporary location.

  2. If there is more than one proxy in your environment,  zip C:\ProgramData\Veeam\Backup365\Logs of the proxy used by the affected job and save the archive to a temporary location.

  3. Please attach these to your case. If the total attachment size is under 3.5MB, you may attach via email reply. If none of these upload options are working, please notify Veeam Support and an engineer will provide FTP credentials for the case.

Restore issues:

  1. Navigate to C:\ProgramData\Veeam\Backup\ExchangeExplorer\Logs on the machine where restore session was started, zip contents of the directory and save archive to a temporary location.

  2. (Optional) Sometimes default logging level is not enough to find the root cause of an issue and extended logging is required. To enable extended logging please create a file named “Config.xml” under C:\ProgramData\Veeam\Backup\ExchangeExplorer and add the following line there:

<Veeam>
               <Core>
                               <Log Level="Extended" />
               </Core>
</Veeam>
 

Close all instances of Veeam Explorer for Exchange, retry the restore and collect extended logs.

  1. Please attach these to your case, or in the event that the total attachment size is under 3.5MB, you may attach via email reply. If none of these options for upload are working, please notify Veeam Support and an engineer will provide FTP credentials for the case. 

Below is an animation demonstrating how to upload logs to the Veeam Support FTP.​


Note: Please use the FTP account provided to you by the engineer for your case. When submitting logging data for analysis by request of an engineer, ensure that the case is replied to when the log submission has completed. In this reply, please include the names of any tasks and associated VMs with issues.


User-added image

Note: SFTP is now supported when uploading to supportftp2, please place files in the \upload\ folder.

SharePoint Online or OneDrive for Business backup jobs fail with “The remote server returned an error” warning

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Challenge

SharePoint Online or OneDrive for Business backup jobs fail with one of the following errors:
Error: The remote server returned an error: (500) Internal Server Error.
Error: The remote server returned an error: (409) Conflict.

Cause

Files mentioned in the error stack are blocked by the internal SharePoint Online antivirus. If you download any of the affected files over the Office 365 web interface, you will receive a warning that a virus has been detected. The list of affected files you can find in your Veeam Backup for Microsoft Office 365 logs.
 

Solution

The corresponding errors and warnings will continue to appear in Veeam Backup for Microsoft Office 365, as long as affected files are blocked by the internal SharePoint Online antivirus.
For more details, please check this Microsoft article.
 

Veeam Backup for Microsoft Office 365 v1.5 - Steps to Compile and Upload Logs

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Challenge

This article covers how to properly compile log files in Veeam Backup for Microsoft Office 365 v1.5, as well as what to include when submitting a Support case for technical assistance.

Solution

 

Backup issues:

  1. Navigate to C:\ProgramData\Veeam\Backup365\Logs with Windows Explorer or use “Open Log path” button in the main menu of Veeam Backup for Microsoft Office 365 v1.5.

User-added image

  1. Zip contents of the directory and save the archive to a temporary location.

  2. If there is more than one proxy in your environment,  zip C:\ProgramData\Veeam\Backup365\Logs of the proxy used by the affected job and save the archive to a temporary location.

  3. Please attach these to your case. If the total attachment size is under 3.5MB, you may attach via email reply. If none of these upload options are working, please notify Veeam Support and an engineer will provide FTP credentials for the case.

Restore issues:

  1. Navigate to C:\ProgramData\Veeam\Backup\ExchangeExplorer\Logs on the machine where restore session was started, zip contents of the directory and save archive to a temporary location.

  2. (Optional) Sometimes default logging level is not enough to find the root cause of an issue and extended logging is required. To enable extended logging please create a file named “Config.xml” under C:\ProgramData\Veeam\Backup\ExchangeExplorer and add the following line there:

<Veeam>
               <Core>
                               <Log Level="Extended" />
               </Core>
</Veeam>
 

Close all instances of Veeam Explorer for Exchange, retry the restore and collect extended logs.

  1. Please attach these to your case, or in the event that the total attachment size is under 3.5MB, you may attach via email reply. If none of these options for upload are working, please notify Veeam Support and an engineer will provide FTP credentials for the case. 

Below is an animation demonstrating how to upload logs to the Veeam Support FTP.​


Note: Please use the FTP account provided to you by the engineer for your case. When submitting logging data for analysis by request of an engineer, ensure that the case is replied to when the log submission has completed. In this reply, please include the names of any tasks and associated VMs with issues.


User-added image

Note: SFTP is now supported when uploading to supportftp2, please place files in the \upload\ folder.

Veeam Availability Console U1 Cumulative Patch 1817

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Challenge

Veeam Availability Console U1 Cumulative Patch 1817

Cause

Please confirm you are running version 2.0.2.1750 or later prior to installing this cumulative patch 1817. You can check this under Windows > Programs and features. After upgrading, your build will be version 2.0.2.1817.

As a result of on-going R&D effort and in response to customer feedback, cumulative patch 1817 includes a set of bug fixes, the most significant of which are listed below:

Server
  • Under certain conditions password in the SMTP server settings is reset.
  • Veeam Management Portal Service cannot be started after installing Update 1.
    Management Agent
    • Management agent RAM consumption might significantly increase when running computer discovery process.
    UI
    • After upgrading to Update 1, backup resources of the managed company cannot be adjusted when backup portal is running under heavy load. 
    Monitoring & Alarms
    • Job name filtering is ignored in the job session state alarm.
    • Storage snapshots are treated as a backup repository resulting in triggered alarms for the repository free space. 
    Reporting & Billing
    • Cloud repository quota usage may report incorrect values when Veeam Agent backups are sent to the cloud repository via backup copy jobs. 
    • Under certain conditions Cloud replication quota usage is not displayed on the dashboard when logged in using managed company user account
    • Management agent re-installation results in losing collected data about protected VMs from the managed backup server. This affects Overview dashboard and Protected VMs report that display zero protected VMs.
    ConnectWise Manage Plugin
    • Under certain conditions ConnectWise Manage configurations cannot be created.
    • Under certain conditions not all products created in ConnectWise Manage are accessible for mapping when using the billing function.  

    Solution

    To install the cumulative patch 1817:

    1. Back up the VAC database.
    2. Log off VAC Web UI.
    3. Execute VAC.ApplicationServer.x64_2.0.2.1817.msp as administrator on the VAC server, or run this cmdlet as administrator: 
    msiexec /update c:\VAC.ApplicationServer.x64_2.0.2.1817.msp /l*v C:\ProgramData\Veeam\Setup\Temp\VACApplicationServerSetup.txt
    
    4. Execute VAC.ConnectorService.x64_1.0.0.256.msp as administrator on the VAC server, or run this cmdlet as administrator: 
    msiexec /update c:\VAC.ConnectorService.x64_1.0.0.256.msp /l*v C:\ProgramData\Veeam\Setup\Temp\VACConnectorServiceSetup.txt
    
    5. Execute VAC.ConnectorWebUI.x64_1.0.0.256.msp as administrator on the VAC server, or run this cmdlet as administrator: 
    msiexec /update c:\VAC.ConnectorWebUI.x64_1.0.0.256.msp /l*v C:\ProgramData\Veeam\Setup\Temp\VACConnectorWebUI.txt
    
    6. Log in to VAC Web UI.

    More Information

    [[DOWNLOAD|DOWNLOAD CUMULATIVE PATCH|https://www.veeam.com/download_add_packs/availability-console/kb2715/]]

    MD5 checksum for KB2715.zip is 41626c64c4f0d5bc47ab67ead105d1b3

    Should have any questions, contact Veeam Support.

    HCL - Dell EMC Isilon

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    Challenge

    Product Information:

    Product Family: Dell EMC Isilon
    Status: Veeam Ready - Repository
    Classification Description: Verified backup storage that supports all Veeam backup and restore features.

    Solution

    Product Details:

    Model number: All
    Drive quantity: Any
    Drive type: Any
    Firmware version: OneFS 8.0 and newer. By design, Isilon has a 4TB max file size limitation in this firmware and therefore VMs bigger than 4-7TB cannot be backed up. We suggest using a software load balancer with it as referenced in KB2221 to address this. Scale out NAS Storage need careful planning around capacity and Veeam IO pattern, please contact the vendors for sizing guidelines and do a POC at large scale.
    Additional support: Any EMC Isilon configuration with supported firmware. 

    General product family overview:Dell EMC Isilon scale-out NAS is the ideal platform to store, manage and protect unstructured data efficiently while supporting a wide range of applications and workloads.  

    Veeam testing configuration:

    Veeam Build Number: 9.5.0.823

    Job Settings:

    • Deduplication: Enabled (Default)
    • Compression: Optimal (Default)
    • Storage Optimization: LAN Target
    Repistory Settings:
    • Repository Type: Shared folder (or Linux Repository when used with General Storage dsmISI load balancer software - see KB2221)
    • Per-VM Backup Files: Enabled (Required)
    • Decompress before storing: Disabled (Default)
    • Align backup file blocks: Disabled (Default)

    More Information

    Company Information:

    Company name: Dell EMC
    Company overview: Dell EMC, a part of Dell Technologies, enables organizations to modernize, automate and transform their data center using industry-leading converged infrastructure, servers, storage and data protection technologies. This provides a trusted foundation for businesses to transform IT, through the creation of a hybrid cloud, and transform their business through the creation of cloud-native applications and big data solutions. Dell EMC services customers across 180 countries – including 98 percent of the Fortune 500 – with the industry’s most comprehensive and innovative portfolio from edge to core to cloud.

    HCL - dsmISI

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    Challenge

    Product Information:

    Product Family: dsmISI
    Status: Veeam Ready - Repository
    Classification Description: Verified backup storage that supports all Veeam backup and restore features.

    Solution

    Product Details:

    Model number: dsmISI load balancing software (used together with EMC Isilon NL-SERIES NL400-144TB Storage) 
    Drive quantity: 108 drives (3-nodes); can be used with 3 to 144 Isilon Nodes
    Drive type: 4TB (can be used with 1, 2, 3, 4, 6 TB drives) 4TB (can be used with 1, 2, 3, 4, 6 TB drives) 
    Firmware version: dsmISI for Veeam version: V1.24  (together with EMC ISILON OneFS 7.1.100).  Scale out NAS Storage need careful planning around capacity and Veeam IO pattern, please contact the vendors for sizing guidelines and do a POC at large scale.
    Additional support: dsmISI is available for all EMC Isilon Series: S-, X-, NL- and Nearline-HD SERIES 

    General product family overview:dsmISI for Veeam – accelerated filing of Veeam repository in EMC Isilon (OneFS Scale-out storage). In principle, dsmISI for Veeam implements dynamic multi pathing, which automatically spreads reads and writes symmetrically across all available network paths and Isilon nodes, guaranteeing maximum throughput for any attached Veeam Repository server. dsmISI for Veeam is installed on the Linux operating system and communicates with Isilon clusters, creates NFS/SMB connections to all nodes and presents them to Veeam Repository as a single, very fast file system. dsmISI for Veeam automatically detects whenever Isilon nodes fail or when nodes are removed from or added to a cluster. Failovers are executed transparently for Veeam Repository server. Dynamic load balancing at runtime ensures that all nodes of a cluster are being utilized equally. 

    Veeam testing configuration:

    Veeam Build Number: 9.5.0.902

    Job Settings:

    • Deduplication: Enabled (Default)
    • Compression: Optimal (Default)
    • Storage Optimization: Local (Default)
    Repistory Settings:
    • Repository Type: Linux
    • Per-VM Backup Files: Off (Default) | This feature can be enabled as needed.
    • Decompress before storing: Disabled (Default)
    • Align backup file blocks: Disabled (Default)

    More Information

    Company Information:

    Company name: General Storage 
    Company overview: The General Storage Software GmbH is a medium-sized development and manufacture company headquartered in Lampertheim. Our customers benefit from the years unearned expertise of our employees. The commitment, flexibility and continuous training of our employees are the guarantee for the success of our company . As an IT specialist with a focus on storage technologies, we offer analysis, planning , concept development and integration services in the areas of business

    HCL-Scality-RING

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    Challenge

    Product Information:

    Product Family: Scality Ring
    Status: Veeam Ready – Archive
    Classification Description: Verified disk archive storage that can be used as a Backup Copy target. Synthetic full backups, granular restores, and vPower features may not provide sufficient performance or be supported.

    Solution

    Product Details:

    Model number: Scality Ring
    Storage Category: Scale-out File and Object Storage
    Drive quantity, size, type: 72 – 1TB 7200 RPM HDD, 6 – 500GB SSD
    Storage configuration: ARC 9+3
    Firmware version: 7.4.0.0
    Connection protocol and speed: 10GbE
    Additional support: All models and configurations of Scality Ring with specifications equivalent or greater than the above.

    General product family overview: The Scality RING is software that turns any standard x86 servers into web-scale storage. With the RING, you can store any amount of data, of any type, with incredible efficiency and 100% reliability, guaranteed—all while reducing costs by as much as 90% over legacy systems.

    Veeam testing configuration:

    Veeam Build Number: 9.5.0.1536
    Veeam Settings:

    • Repository Type: Shared Folder
    • Deduplication: Yes
    • Compression: Optimal
    • Storage Optimization: Local Target
    • Per-VM Backup Files: Yes
    • Decompress before storing: No
    • Align backup file blocks: No

    Veeam Recommended Backup Copy Job Setting:

    • Only full backup copy jobs are recommended to archive data to Scality
      "Read the entire restore point from source backup instead of synthesizing it from increments"

    Vendor recommended configuration:

    Hardware configuration used

    • Storage Servers : 6x HPE Apollo 4530 Chassis, Intel(R) Xeon(R) CPU E5-2630 v3 @ 2.40GHz, 128GB RAM
    • Connector Server : 1x VM, 8x vCPU Intel(R) Xeon(R) CPU E5-2630 v3 @ 2.40GHz, 32GB RAM

    More Information

    Company Information:

    Company name: Scality
    Company overview: Scality, the world leader in object and cloud storage, bridges the gap between application vendors and industry standard hardware providers to meet your cost-effective storage scale, durability, cloud and performance requirements.

    HCL - Oracle StorageTek Modular Library System

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    Challenge

    Product Information:

    Product Family: Oracle StorageTek Modular Library System
    Status: Veeam Ready - Tape
    Classification Description: Tape solution where available hardware features have been tested to work with Veeam.

    Solution

    Product Details:

    Model number: SL4000
    Library firmware version 1.0.1.67
    Drive firmware version: IBM LTO8 – HB82
    Driver for tape drive: IBM LTO8
    Driver for media changer: no driver needed
    Media type tested: LTO8
    General product family overview:Oracle’s flexible StorageTek SL4000 modular library system can scale from 300 to 9,000 slots and from 1 to 120 tape drives. The base library supports up to 339 slots and up to 24 tape drives, supporting up to 4 PB in a single frame. Scale up to 108.2 PB within a single library by adding additional cartridge expansion modules or increase throughput up to 148 TB/hour by adding up to three drive expansion modules.

    Veeam Details:

    Veeam Build Number: 9.5.0.1922
     

    More Information

    Company Information:

    Company name: Oracle Corporation
    Company overview: Oracle offers a plethora of applications, databases, servers, storage and cloud technologies to empower modern business. We provide a wide array of software, systems and cloud deployment models – including public, on-premises and hybrid clouds to ensure that the technology flexes to the unique needs of a business.

    HCL - Fujitsu ETERNUS LT40 S2

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    Challenge

    Product Information:

    Product Family: Fujitsu ETERNUS LT
    Status: Veeam Ready - Tape
    Classification Description: Tape solution where available hardware features have been tested to work with Veeam.

    Solution

    Product Details:

    Model number: LT40 S2
    Library Firmware Version 4.95 / 3.20e
    Drive firmware version: HB83
    Driver for tape drive: IBM Ultrium 8HH 6.2.6.6
    Driver for media changer: Fujitsu ETERNUS media changer 8.2.0.6
    Media type tested: LTO8
    General product family overview:The Fujitsu Storage ETERNUS LT40 S2 combines exceptional storage density and up to 288 TB of non-compressed capacity in a compact 2U form factor, giving room for unpredictable data growth. The system comes with standardized LTO technology providing high speed and low media costs. The ETERNUS LT40 offers high flexibility as it has up to two drives for redundancy and partitioning. ETERNUS LT40 can be split into two "virtual libraries" serving different application environments in parallel. This provides maximum efficiency and cost-effectiveness. The slot upgrade option gives customers a start of 12 slots and upgrades to 24 slots.

    Veeam Details:

    Veeam Build Number: 9.5.0.1536
     

    More Information

    Company Information:

    Company name: Fujitsu Limited
    Company overview: Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions and services. Approximately 156,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers.

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