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Using Veeam Agent for Microsoft Windows with a Microsoft Failover Cluster

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Challenge

Veeam Agent for Microsoft Windows is installed in a Microsoft Failover Cluster.

Cause

Veeam Agent for Microsoft Windows does not support Microsoft Failover Clusters. The behavior you can expect when Veeam Agent for Microsoft Windows is installed on a cluster node is described below. Veeam Agent for Microsoft Windows is not cluster aware, so failover may cause unexpected and unsupported results. Cluster features are not supported.

Solution

Clusters
Backup is supported, but without any support of application consistency. There is no guarantee of application transaction consistency when the application files are located on clustered disks, RDMs or other shared media. Such objects have to be excluded from backup in order for the node protection to be successful. A possible workaround is to use a native application backup utility for storing the backup of the disk in question.

SQL Always-ON 
The primary node backup is supported. Transaction log backup is disabled and not supported when Veeam Agent for Microsoft Windows is installed on the Always-On node. The entire computer, volume level or file level backup and log truncation will work unless failover is performed. Veeam Agent for Microsoft Windows does not track node state changes, and it might affect the backup. To continue backup, such node needs to be switched back to the primary state. Simultaneous backup of the primary and the secondary node is not supported.

Exchange DAG
Separate backup of active or passive node is supported. The entire computer, volume level or file level backup and log truncation will work unless failover is performed. Veeam Agent for Microsoft Windows does not track node state changes, and it might affect the backup. To continue backup, such node needs to be switched back to it’s original state. Simultaneous backup of the primary and the secondary node is not supported.

 

VESQL database restore to Always On Availability Groups with automatic seeding enabled is hanging

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Challenge

VESQL database restore to Always ON Availability Group with automatic seeding enabled (SQL 2016 SP1 and later) does not work. Veeam SQL Explorer log shows repeating records like:

10/23/2017 8:19:22 PM   11 (5160) SQL query: ALTER DATABASE [<database-name>] SET HADR AVAILABILITY GROUP = [<group-name>]
10/23/2017 8:19:32 PM   11 (5160)     Adding database to Availability Group '<group-name>'...
10/23/2017 8:19:32 PM   11 (5160) SQL query: ALTER DATABASE [<database-name>] SET HADR AVAILABILITY GROUP = [<group-name>]
10/23/2017 8:19:42 PM   11 (5160)     Adding database to Availability Group '<group-name>'...
10/23/2017 8:19:42 PM   11 (5160) SQL query: ALTER DATABASE [<database-name>] SET HADR AVAILABILITY GROUP = [<group-name>]
10/23/2017 8:19:52 PM   11 (5160)     Adding database to Availability Group '<group-name>'...

 

Cause

Restore to Always ON Availability Group with automatic seeding is not supported by current version of Veeam.

Solution

Manually stop automatic seeding prior to performing restore as described here.

Veeam Certification Program - HPE StoreOnce

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Challenge

Current Certification Status for HPE StoreOnce product family

Solution

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Product Details

Model numbers: All models
Firmware version: 3.13.1-1546.2
Veeam Build Number: 9.0.902
Product Website: https://www.hpe.com/us/en/storage/storeonce.html
General product family overview: From ROBO to the entire enterprise, HPE StoreOnce System with HPE StoreOnce Catalyst is a single, agile, efficient and secure data backup and recovery solution. Reduce costs and keep pace with rapid data growth, confident that your SLAs are securely met and your valuable data is not at risk.

Special Considerations


Federated Catalyst stores aren't currently supported
Max incremental backup chain between full backups is 7

Company Information

Company name: Hewlett Packard Enterprise
Company overview: HPE delivers high-quality, high-value products, consulting, and support services in a single package. That?s one of their principal differentiators. They have industry-leading positions in servers, storage, wired and wireless networking, converged systems, software, services and cloud.

 

General Security Guidelines for Veeam Self-Service Backup Portal

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Challenge

Self-Service Backup Portal is usually publicly available, this leads to increased risks associated with security. While it is generally safe to use this site, in order to reach maximum security it's recommended to apply certain Microsoft IIS and Windows settings.


More information:


The desired security settings can be divided in three categories:
  • Allowed protocols for secure communications
  • Allowed ciphers
  • Recommended Microsoft IIS settings
All of these settings should be applied on the Veeam Enterprise Manager server.

 

Solution

Step 1. Disable old security protocols in Windows registry


When IIS server receives HTTPS connection, a client and a server negotiate a common protocol to secure the channel. By default, Windows has a set of enabled protocols and if the client negotiates some old weak protocol (PCT 1.0, for example), it will be used for communication. In modern networks it?s recommended to use one of the latest protocols ( either TLS 1.1 or 1.2).

Windows Server stores information about channel protocols in the Windows registry key below:

[HKLM\System\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols]


This key may contain the following subkeys:
  • PCT 1.0
  • SSL 2.0
  • SSL 3.0
  • TLS 1.0
Each key holds information about the protocol and any of these protocols can be disabled on the server. The following registry values (and subkeys, if necessary) should be created to disable the old protocols:
  • [HKLM\System\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\PCT 1.0]
    "Enabled" = DWORD:0x00000000

  • [HKLM\System\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\SSL 2.0]
    "Enabled" = DWORD:0x00000000

  • ​[HKLM\System\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\SSL 3.0]
    "Enabled" = DWORD:0x00000000

  • [HKLM\System\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.0]
    "Enabled" = DWORD:0x00000000

​Step 2: Disable weak ciphers


By default, list of ciphers negotiated for given security protocol includes RC4 and 3DES. These ciphers are considered vulnerable, and it?s recommended to disable them completely.

Note: If you use any Windows version except Windows Server 2012R2, Server 2016 and Windows 10, the KB2868725 security update must be installed before applying the settings below.

In order to disable RC4 and 3DES, the following registry values should be created:
  • [HKLM\System\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Ciphers\RC4 128/128]
    "Enabled" = DWORD:0x00000000

  • [HKLM\System\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Ciphers\RC4 40/128]
    "Enabled" = DWORD:0x00000000

  • [HKLM\System\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Ciphers\RC4 56/128]
    "Enabled" = DWORD:0x00000000

  • [HKLM\System\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Ciphers\Triple DES 168]
    "Enabled" = DWORD:0x00000000

Step 3: Tweak website settings


The settings for Self-Service Backup Portal site are stored in the special Web.config file. The default Web.config file created after installation does not contain recommended security settings. In order to change this file according to recommendations, please follow the steps below:
  1. Browse to the web app installation folder (default is at C:\Program Files\Veeam\Backup and Replication\Enterprise Manager\WebApp)
  2. Copy original Web.config file someplace else to revert the changes if something goes wrong.
  3. Open Web.config file
  4. Find <system.web> section and add the following option to the httpRuntime settings: enableVersionHeader = "false". The httpRuntime settings should look like that afterwards:
<system.web>
  <httpRuntime requestValidationMode="2.0" targetFramework="4.5" executionTimeout="300" enableVersionHeader="false"/>
</system.web>
  1. Find <system.webServer> --> <httpProtocol> --> <customHeaders> section and add the following options:
<add name="Strict-Transport-Security" value="max-age=31536000"/>
<add name="X-XSS-Protection" value="1; mode=block"/>
<add name="X-Content-Type-Options" value="nosniff"/>
<remove name="X-Powered-By" />
The httpProtocol section should look like that afterwards:
<system.webServer>
...
<httpProtocol>
<customHeaders>
<add name="Strict-Transport-Security" value="max-age=31536000"/>
<add name="X-XSS-Protection" value="1; mode=block"/>
<add name="X-Content-Type-Options" value="nosniff"/>
<remove name="X-Powered-By" />
</customHeaders>
</httpProtocol>
</system.webServer>
  1. Open the Error.aspx file in the same folder.
  2. In the same folder there is an Error.aspx file. Copy it to someplace else as well, then open it and delete its contents.
Please restart the server after all of the changes listed above. If any issues appear after this configuration, please feel free to contact Veeam support.

How to get a Support ID

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Challenge

When opening a case via the Customer Support Portal, you are prompted to enter a Support ID:

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Solution

Finding Support ID using Veeam Backup and Replication UI.
Please open your Veeam console and go to the License menu:

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You will see your Support ID:

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Finding Support ID using Veeam ONE UI.
Please open your Veeam console and go to the License menu:

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You will see your Support ID:
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Finding Support ID using Veeam Agent for Linux

Once you apply a license to VAL installation, its content is copied to /usr/share/veeam/license.lic on the machine. Open this file as a text file to find your SupportID.
 

More Information

Starting with Veeam Backup & Replication version 8, all licenses contain a support ID.  If your current license does not show a Support ID, you can download an updated license file from our customer portal that will contain it.

Unable to install VAC management agent on Cloud Connect server after VAC migration

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Challenge

After migrating your Veeam Availability Console (VAC) installation to a new server, the following error message pops up when trying to add an existing Veeam Cloud Connect (VCC) server that was managed by the previous installation:
 
Failed to install management agent on the Cloud Connect server

Cause

Adding the VCC server installs the VAC management agent on it which is required for communication between the two products. The error above means that the VAC service was unable to re-register the existing management agent. 

Solution

1. Manually remove the existing VAC Communication Agent from the Control Panel snap-in on the VCC server: 

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2. Add the Cloud Connect server in VAC UI:

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More Information

If you have any questions, contact Veeam Support.

Failed to import Veeam Cloud Connect certificate after Veeam Availability Console server migration

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Challenge

After migrating your Veeam Availability Console (VAC) installation to a new server and adding an existing Veeam Cloud Connect (VCC) server, the following certificate error may be observed:
 
Failed to import certificate from the Veeam Cloud Connect server. See debug logs for more information.

Cause

The behavior may occur after migrating a VAC installation that used to be co-located with Veeam Cloud Connect and adding the existing VCC server to the new VAC installation. In case the old VAC installation is in place, the VCC management agent is unable to pass the certificate to the new VAC server. 

NOTE: the VAC management agent that used to manage the existing VCC installation needs to be removed as per this KB article

Solution

There are 2 workarounds for this behavior:

Remove the old VAC installation from the VCC server.

or

Import the certificate manually following the steps below:

1. Open the Veeam Backup & Replication console on the VCC server and find out what certificate is currently in use:

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2. Run the certmgr command from the cmd, find the certificate in question and export it with the private key:

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3. Copy and install the exported certificate on the new VAC server. Make sure Local Machine is selected as a Store Location:

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4. Restart the Veeam Management Portal service:

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More Information

If you have any questions, contact Veeam support.

Failed to Connect to Veeam Cloud Connect Server

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Challenge

An attempt to add a Veeam Cloud Connect server produces the following error:
 
Failed to connect to server: user info credentials are invalid: Access is denied.

Cause

This can happen if the specified credentials are a local user that is not a built-in administrator.

Solution

Run the registry editor on the Veeam Colud Connect server.

Locate the following key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System
Create a REG_DWORD (32-bit) value LocalAccountTokenFilterPolicy and set it to 1.

Save the changes and reboot the server.

More Information

More information is available in this MS article.

Using Management Studio Express to Migrate a Veeam Backup database to a new SQL server

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Challenge

How do I move the Veeam Backup SQL database to a new SQL Server using either SQL Server Management Studio or the Command Prompt?

Solution

Microsoft has provided us with options for relocation of databases and their associated transaction logs, as well as tools to perform these operations with ease and reliability in both small and large computing environments. Regardless if you have five servers or a complex infrastructure with hundreds of servers, this process will allow for the seamless movement of databases from any compatible operating system.

Moving a database by using detach-and-attach operations involves the following stages:

1) Detaching the database.
Detaching a database removes it from the instance of the Microsoft SQL Server Database Engine, but leaves the database intact with its data files and transaction log files. To detach the database using SQL Management Studio, you will expand the Instance, right-click on the Database you wish to Detach, click Tasks, and then click Detach. Be sure you have selected the correct database performing the Detach action.

2) Moving the database files to the other server or disk.

The database is traditionally stored in the Data location of the SQL Server program folder on the local disk. Each instance contains a “.#” suffix following the MSSQL folder, the default instance contains a 1, followed by each other instance which increases by 1 respectively. In the data folder, you will see the.mdf (database) and .ldf (transactional logs) files.
Both of these files will need to be relocated to their new server They do not necessarily have to be placed in a similar location - they can be placed anywhere as long as the SQL Server has direct access to the storage. It is actually Microsoft's best practice to place these files on different storage volumes as the transaction log file grows indefinitely, and can become significantly larger than the database file.

3) Attaching the database by specifying the new location of the moved file or files.

Once you have successfully logged into the SQL Server instance where you would like the database to be attached to, you will need to expand the instance, right-click on the Database node, and click Properties. Here, you will find the Attach option. Next you can browse to the new location where our original database files now reside. Only the .mdf files will be displayed in this view. You will have the option to verify the location for the .ldf files after click OK.

Detaching the database

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Locating the Database Files

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Attaching the database
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To associate Veeam with the restored database, please use the DBConfig Utility to change the DB and settings that Veeam is connecting to.
Please refer to this user guide page on using the DBConfig Utility:
https://helpcenter.veeam.com/docs/backup/hyperv/using_dbconfig_utility.html?ver=95

More Information

If the Management Studio is not available, we can perform these same steps using the SQLCMD from the 
Command Prompt.  We will need to use the -S parameter to log into the SQL instance. You would use this 
command to log into both the source and target instance.

 Sqlcmd -S <servername\InstanceName>     eg:  sqlcmd -S .\VeeamSQL2012

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Next connect to the master database

 
Use Master
Go

 
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We can then use the following command to detach the database
sp_detach_db ‘databasename’    
Go


eg: sp_detach_db ‘VeeamBackup’
go

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To attach the database to the new instance after following the previously listed steps to connect to the new server/instance use the following command.

 
sp_attach_db 'database name','location of mdf','location of logs'
go


eg: sp_attach_db 'VeeamBackup','C:\Program Files\Microsoft SQL Server\MSSQL11.VEEAMSQL2012\MSSQL\DATA\Veeambackup.mdf','C:\Program Files\Microsoft SQL Server\MSSQL11.VEEAMSQL2012\MSSQL\DATA\VeeamBackup_log.ldf'

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Then we can perform this command to login to the remote server:
SQLCMD -S 192.168.85.3\SQLEXPRESS
Followed by this command to perform the attach operation:
EXEC sp_attach_db @dbname = N'VeeamBackup',
 @filename1 = N'C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Data\VeeamBackup.mdf',
@filename2 = N'C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Data\VeeamBackup_log.ldf';
GO
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Now, you can perform this task programmatically or without the help of Microsoft SQL Management Studio.

 

HCL - Pure FlashBlade

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Challenge

Product Information

Product Family: FlashBlade 
Status: Veeam Ready - Repository 
Classification Description: Verified backup storage that supports all Veeam backup and restore features. 

Solution

Product Details

Model number: Pure Storage FlashBlade 
Number of Drives: 7 Blades / 8TB per blade 
Drive type: SSD 
Firmware version: Purity//FB 2.1.0 
General product family overview:  

FlashBlade is a fast and dense unstructured data platform from Pure Storage that provides on-premise rapid backup and recovery of archival data. Additionally, Pure Storage FlashBlade provides high-performance in a dense-form factor for other unstructured data primary use cases such as machine learning, deep learning, and electronic design automation (EDA), among others. For more information, please follow this link

 

Veeam Details

Veeam Build Number: 9.5.0.823 
Veeam Settings:  

  • Repository Type: SMB share 
  • Deduplication: Yes 
  • Compression: Optimal 
  • Storage Optimization: Local Target  
  • Per-VM Backup Files: Yes 
  • Decompress before storing: No 
  • Align backup file blocks: No 

More Information

Company Information

Company name: Pure Storage 
Company overview:  
Pure Storage helps companies push the boundaries of what's possible. Pure's end-to-end data platform - including FlashArray, FlashBlade and our converged offering with Cisco, FlashStack – is powered by innovative software that's cloud-connected for management from anywhere on a mobile device and supported by the Evergreen business model. The company's all-flash based technology, combined with its customer-friendly business model, drives business and IT transformation with solutions that are effortless, efficient and evergreen. With Pure's industry leading Satmetrix-certified NPS score of 83.5, Pure customers are some of the happiest in the world, and include organizations of all sizes, across an ever-expanding range of industries. 

HCL - Spectra Logic Tape Family T-380

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Challenge

Product Information

Product Family: Spectra Logic Tape Libraries 
Status: Veeam Ready - Tape 
Classification Description: Tape device where available hardware features have been tested to work with Veeam.  

Solution

Product Details

Model number: T-50e, T-120, T-200, T-380, T-680, T-950 
Library firmware version: BlueScale 12.6.45.3 
Drive firmware version: G9Q0 
Driver for tape drive: IBM Ultrium 7 Tape Driver v 6.2.5.5 
Driver for media changer: 2.0.2.5 
Media Type: LTO-6 
General product family overview: Spectra’s tape library family delivers the industry’s best combination of capacity, performance, scalability, reliability, support and affordability. Spectra’s highly compact tape library architecture and innovative design provides industry-best density. Optimized storage allows users to continually realize dynamic growth, increased performance and energy efficiencies throughout the storage management process and infrastructure. 

 

Veeam Details

Veeam Build Number: 9.5.0.1038 

More Information

Company Information

Company name: Spectra Logic 
Company overview: Spectra Logic develops data storage solutions that solve the problem of short and long-term digital preservation for business and technology professionals dealing with exponential data growth. Dedicated solely to storage innovation for nearly 40 years, Spectra Logic’s uncompromising product and customer focus is proven by the adoption of its solutions by industry leaders in multiple vertical markets globally. Spectra enables affordable, multi-decade data storage and access by creating new methods of managing information in all forms of storage—including archive, backup, cold storage, private and public cloud. 

Unable to install VAC management agent on Cloud Connect server after VAC migration

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Challenge

After migrating your Veeam Availability Console (VAC) installation to a new server, the following error message pops up when trying to add an existing Veeam Cloud Connect (VCC) server that was managed by the previous installation:
 
Failed to install management agent on the Cloud Connect server

Cause

Adding the VCC server installs the VAC management agent on it which is required for communication between the two products. The error above means that the VAC service was unable to re-register the existing management agent. 

Solution

1. Manually remove the existing VAC Communication Agent from the Control Panel snap-in on the VCC server: 

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2. Add the Cloud Connect server in VAC UI:

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More Information

If you have any questions, contact Veeam Support.

Failed to import Veeam Cloud Connect certificate after Veeam Availability Console server migration

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Challenge

After migrating your Veeam Availability Console (VAC) installation to a new server and adding an existing Veeam Cloud Connect (VCC) server, the following certificate error may be observed:
 
Failed to import certificate from the Veeam Cloud Connect server. See debug logs for more information.

Cause

The behavior may occur after migrating a VAC installation that used to be co-located with Veeam Cloud Connect and adding the existing VCC server to the new VAC installation. In case the old VAC installation is in place, the VCC management agent is unable to pass the certificate to the new VAC server. 

NOTE: the VAC management agent that used to manage the existing VCC installation needs to be removed as per this KB article

Solution

There are 2 workarounds for this behavior:

Remove the old VAC installation from the VCC server.

or

Import the certificate manually following the steps below:

1. Open the Veeam Backup & Replication console on the VCC server and find out what certificate is currently in use:

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2. Run the certmgr command from the cmd, find the certificate in question and export it with the private key:

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3. Copy and install the exported certificate on the new VAC server. Make sure Local Machine is selected as a Store Location:

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4. Restart the Veeam Management Portal service:

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More Information

If you have any questions, contact Veeam support.

Failed to Connect to Veeam Cloud Connect Server

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Challenge

An attempt to add a Veeam Cloud Connect server produces the following error:
 
Failed to connect to server: user info credentials are invalid: Access is denied.

Cause

This can happen if the specified credentials are a local user that is not a built-in administrator.

Solution

Run the registry editor on the Veeam Colud Connect server.

Locate the following key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System
Create a REG_DWORD (32-bit) value LocalAccountTokenFilterPolicy and set it to 1.

Save the changes and reboot the server.

More Information

More information is available in this MS article.

How to use HCL - Scality RING with Veeam Backup and Replication

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Challenge

You need to add your "HCL - Scality RING" system as a repository to Veeam Backup & Replication.

This is an Officially Verified disk archive storage that can be used as a Backup Copy target. 
Synthetic full backups, granular restores, and vPower features may not provide sufficient performance due to the data storage nature (limited expected random-read speed).

Solution

Follow the standard operation of adding an SMB repository as detailed in the following User Guide section:
https://helpcenter.veeam.com/docs/backup/vsphere/repo_add.html?ver=95

On the "Step 3. Choose Type of Backup Repository" select the "Shared Folder" option.
On "Step 5. Specify Server or Shared Folder Settings", make sure to select a Gateway Server for the SMB share which is located relatively close to the device, to achieve a better read/write performance and safety during operations between the Gateway and the SMB share.

For recommended performance, on "Step 6. Configure Path and Load Control Settings"  in the "Advanced settings" select the following options:

  • Align backup file data blocks: No
  • Decompress backup data blocks before storing: No
  • Use per-VM backup files: Yes (optional)

For recommended job configuration, use the settings below for the Advanced settings:
For source backups: https://helpcenter.veeam.com/docs/backup/vsphere/backup_job_advanced_storage_vm.html?ver=95
For backup copy: https://helpcenter.veeam.com/docs/backup/vsphere/backup_copy_settings_storage.html?ver=95

  • Enable In-Line Data Deduplication: Yes 
  • Compression level: Optimal 
  • Storage Optimization: Local Target (16TB+ backup files)  (Settings for source backups only, it guarantees better performance on this storage due to a bigger block size in backup copy)

More Information

Product Information

Product Family: Scality RING 
Status: Veeam Ready - Archive 
Classification Description: Verified disk archive storage that can be used as a Backup Copy target.  Synthetic full backups, granular restores, and vPower features may not provide sufficient performance or be supported 

Product Details

Model number: Scality RING 
Number of Drives: 48 SATA, 6 SSD per node (6 nodes) 
Drive type: SATA and SSD 
Firmware version: RING Software Version 5.1.7 
Additional support: Configurations with 6 or more nodes with at least 48 SATA drives and 6 SSD’s per node 
General product family overview: The Scality RING is software that turns any standard x86 servers into web-scale storage. With the RING, you can store any amount of data, of any type, with incredible efficiency and 100% reliability, guaranteed—all while reducing costs by as much as 90% over legacy systems. 

Company Information

Company name: Scality  
Company overview: Scality, the world leader in object and cloud storage, bridges the gap between application vendors and industry standard hardware providers to meet your cost-effective storage scale, durability, cloud and performance requirements.


Release Notes for Veeam Backup & Replication 9.5 Update 2

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Challenge

Release Notes for Veeam Backup & Replication 9.5 Update 2

Cause

Please confirm you are running version 9.5.0.580, 9.5.0.711, 9.5.0.802 or 9.5.0.823 prior to installing this update. You can check this under Help | About in Veeam Backup & Replication console. After upgrading, your build will be version 9.5.0.1038.

If you use Veeam ONE to monitor Veeam Cloud Connect, make sure you install this update. You will need to install the update for Veeam ONE first, then install update 9.5.0.1038 for Veeam Backup & Replication.

Solution

As a result of on-going R&D effort and in response to customer feedback, Update 2 includes hundreds of enhancements and bug fixes, the most significant of which are listed below.

Platform support
  • Cisco HyperFlex Systems (formerly HX-Series/SpringPath) support for Backup from Storage Snapshots functionality.
  • HPE 3PAR StoreServ 3.3.1 support and improved scalability by migrating some API calls from SSH to RESTful API.
  • Microsoft Hyper-V BigEndian platform support.
  • Microsoft Exchange 2016 CU5 support for mailbox item recovery with Veeam Explorer for Microsoft Exchange.
  • NetApp ONTAP versions from 8.1 up to 9.1 support.
  • Oracle 12.2 support for all Oracle database backup and restore functionality.
  • Veeam Agent for Linux 1.0 Update 1 (build 1.0.1.364) support, including new 1-Click FLR via Veeam Backup Enterprise Manager.
  • Veeam Agent for Microsoft Windows 2.0 (build 2.0.0.700) support, including application-item recovery support from agent backups.
  • VMware vCloud Director 8.20 support.
  • VMware vSAN 6.6 support.
File-level recovery
  • Restore to original location. If the original VM cannot be found by moRef identifier (as is the case if it was deleted and then restored from backup), the Multi-OS File Level Recovery wizard will prompt the user to specify target VM manually instead of failing.
Replication
  • Failback performance improvements. Failback can now optionally use changed block tracking data to determine the changes between the original VM and replica VM state. This dramatically accelerates the failback performance due removing the need to read the entire original VM disks (“Calculating original signature” operation). For VMware hypervisor, we recommend that this option is not used if the failover event was triggered by a disaster that involved host or storage crash or dirty shutdown, as CBT data may be inconsistent in this Case.
Storage integration
  • Optional NFS exports creation. You can now prevent Veeam from automatically creating the required NFS export rules on the NetApp storage by clearing the “Create required NFS export rules automatically” in the New NetApp Storage wizard.
  • Performance improvements. The performance of Backup from Storage Snapshot with application-aware processing enabled has been noticeably improved.
Tape
  • LTO7 path failover support. Added support for LTO7 tape libraries with path failover functionality enabled.
  • Exclusive drivers support. Added support for exclusive tape library drivers (on top of already supported non-exclusive drivers).
User interface
  • VeeamZIP usability improvements. VeeamZIP menu item with the default location will not be shown until a user performs VeeamZIP for the first time, selecting the required destination during this process. After that, said menu item will appear, reflecting the previously selected location. This should prevent users from accidentally overfilling the default C:\Backup VeeamZIP location.
  • ExaGrid preset. Changed the default concurrent tasks value from 1 to 10 per vendor's request.
PowerShell
  • Start-VBRZip enhancements. Added NetworkCredentials parameter to Start-VBRZip cmdlet to enable automating backups to file shares.
  • Backup import enhancements. Added support for importing backups from DELL EMC Data Domain and HPE StoreOnce repositories.
Setup
  • Components auto-update. Update setup now offers an option to initiate the upgrade of all remote Veeam component automatically. This covers all Veeam components except Network Extension Appliances (part of Veeam Cloud Connect Replication functionality)
  • Update performance. The number of concurrently updated remote components have been increased to 10 to reduce large backup environments update time, especially with high latency networks. This value can be further increased by creating MaxConcurrentComponentUpgrades (DWORD) registry value under HKLM\SOFTWARE\Veeam\Veeam Backup and Replication key on the backup server.
  • Streamlined updates. Installing the update no longer requires to disabling all jobs and stopping Veeam services manually. However, you still have to ensure there’s no running backup or restore jobs before installing the update.
Veeam Cloud & Service Provider Partners
  • Update 2 introduces Veeam Backup Remote Access functionality, scalability and reporting enhancements for Veeam Cloud Connect platform, and improved offline usage reporting. For the full list of service provider specific enhancements and bug fixes, please refer to the issue tracking topic in the private VCSP forum. If you are VCSP but don't have access, please apply to Cloud & Service Providers group using Veeam forum's User Control Panel.
This update also resolves the following common support issues:
  • Networkless restores for files above 10MB should no longer result in corrupted file restored.
  • Backup infrastructure resource scheduling algorithms have been improved to reduce job initialization delays in large infrastructures.
  • Shutting down or rebooting the backup server should now correctly stop all jobs.
  • Repository throttling rules should now correctly apply to Veeam Agent for Windows 2.0 synthetic full backups.
  • Instant VM Recovery should now be possible for VMs for which the original host is no longer registered with Veeam.
  • Fixed backup metadata resync issues caused by using storage-based replication or similar means of transferring backup files between Veeam backup repositories registered in the same backup server.
  • Improved SureBackup performance and domain controller (DC) recoverability testing logic. As a side effect, the recoverability testing for DCs backed up without application-aware processing will always fail (which however represents typical real-life recovery result from such a backup).
  • Improved Hyper-V 2016 RCT backup performance and off-host backup reliability.
  • Improved Direct NFS transport mode compatibility with Tintri storage.

More Information

[[DOWNLOAD|DOWNLOAD UPDATE|https://www.veeam.com/download_add_packs/vmware-esx-backup/kb2283/]]

Note: Performing a reboot of the Veeam Server after update deployment is necessary to finalize the update.

MD5 checksum for veeam_backup_9.5.0.1038.update2_setup.exe: 3c4f6a6162b382c13489ab37e6b03fed

If you use Veeam ONE to monitor Veeam Cloud Connect, make sure you install this update. You will need to install the update for Veeam ONE first, then install update 9.5.0.1038 for Veeam Backup & Replication.

Window Server does not boot because of stuck MPIO/SCSI registry records in SYSTEM hive

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Challenge

When storage snapshot gets mounted to proxy Windows creates multiple registry records in:
HKLM\SYSTEM\ControlSet001\Enum\MPIO
HKLM\SYSTEM\ControlSet001\Enum\SCSI (when windows mpio is disabled)

The problem is that when storage snapshot gets unmounted Windows does not clean up registry records.
Eventually Windows will not boot when SYSTEM hive reaches 2GB (maximum size for system hive).

Cause

Based on Microsoft KB article it is behavior by design:
On a computer that's running Windows Server 2003 or a later version of Windows, a storage device that's connected through a fiber channel or through the iSCSI protocol may be connected for only a brief period. When a storage device is connected, Windows creates registry information for the device. Over time, the registry may contain many entries for devices that will never be used again. 

Solution

Microsoft recommends using DevNodeClean utility.
 

More Information

Applies to Windows Server 2003/2012/2016:
https://support.microsoft.com/en-us/help/934234/how-to-remove-registry-information-for-devices-that-will-never-be-used
https://www.microsoft.com/en-ca/download/details.aspx?id=42286

Release Notes for Veeam Backup & Replication 9.5 Update 2

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Challenge

Release Notes for Veeam Backup & Replication 9.5 Update 2

Cause

Please confirm you are running version 9.5.0.580, 9.5.0.711, 9.5.0.802 or 9.5.0.823 prior to installing this update. You can check this under Help | About in Veeam Backup & Replication console. After upgrading, your build will be version 9.5.0.1038.

If you use Veeam ONE to monitor Veeam Cloud Connect, make sure you install this update. You will need to install the update for Veeam ONE first, then install update 9.5.0.1038 for Veeam Backup & Replication.

Solution

As a result of on-going R&D effort and in response to customer feedback, Update 2 includes hundreds of enhancements and bug fixes, the most significant of which are listed below.

Platform support
  • Cisco HyperFlex Systems (formerly HX-Series/SpringPath) support for Backup from Storage Snapshots functionality.
  • HPE 3PAR StoreServ 3.3.1 support and improved scalability by migrating some API calls from SSH to RESTful API.
  • Microsoft Hyper-V BigEndian platform support.
  • Microsoft Exchange 2016 CU5 support for mailbox item recovery with Veeam Explorer for Microsoft Exchange.
  • NetApp ONTAP versions from 8.1 up to 9.1 support.
  • Oracle 12.2 support for all Oracle database backup and restore functionality.
  • Veeam Agent for Linux 1.0 Update 1 (build 1.0.1.364) support, including new 1-Click FLR via Veeam Backup Enterprise Manager.
  • Veeam Agent for Microsoft Windows 2.0 (build 2.0.0.700) support, including application-item recovery support from agent backups.
  • VMware vCloud Director 8.20 support.
  • VMware vSAN 6.6 support.
File-level recovery
  • Restore to original location. If the original VM cannot be found by moRef identifier (as is the case if it was deleted and then restored from backup), the Multi-OS File Level Recovery wizard will prompt the user to specify target VM manually instead of failing.
Replication
  • Failback performance improvements. Failback can now optionally use changed block tracking data to determine the changes between the original VM and replica VM state. This dramatically accelerates the failback performance due removing the need to read the entire original VM disks (“Calculating original signature” operation). For VMware hypervisor, we recommend that this option is not used if the failover event was triggered by a disaster that involved host or storage crash or dirty shutdown, as CBT data may be inconsistent in this Case.
Storage integration
  • Optional NFS exports creation. You can now prevent Veeam from automatically creating the required NFS export rules on the NetApp storage by clearing the “Create required NFS export rules automatically” in the New NetApp Storage wizard.
  • Performance improvements. The performance of Backup from Storage Snapshot with application-aware processing enabled has been noticeably improved.
Tape
  • LTO7 path failover support. Added support for LTO7 tape libraries with path failover functionality enabled.
  • Exclusive drivers support. Added support for exclusive tape library drivers (on top of already supported non-exclusive drivers).
User interface
  • VeeamZIP usability improvements. VeeamZIP menu item with the default location will not be shown until a user performs VeeamZIP for the first time, selecting the required destination during this process. After that, said menu item will appear, reflecting the previously selected location. This should prevent users from accidentally overfilling the default C:\Backup VeeamZIP location.
  • ExaGrid preset. Changed the default concurrent tasks value from 1 to 10 per vendor's request.
PowerShell
  • Start-VBRZip enhancements. Added NetworkCredentials parameter to Start-VBRZip cmdlet to enable automating backups to file shares.
  • Backup import enhancements. Added support for importing backups from DELL EMC Data Domain and HPE StoreOnce repositories.
Setup
  • Components auto-update. Update setup now offers an option to initiate the upgrade of all remote Veeam component automatically. This covers all Veeam components except Network Extension Appliances (part of Veeam Cloud Connect Replication functionality)
  • Update performance. The number of concurrently updated remote components have been increased to 10 to reduce large backup environments update time, especially with high latency networks. This value can be further increased by creating MaxConcurrentComponentUpgrades (DWORD) registry value under HKLM\SOFTWARE\Veeam\Veeam Backup and Replication key on the backup server.
  • Streamlined updates. Installing the update no longer requires to disabling all jobs and stopping Veeam services manually. However, you still have to ensure there’s no running backup or restore jobs before installing the update.
Veeam Cloud & Service Provider Partners
  • Update 2 introduces Veeam Backup Remote Access functionality, scalability and reporting enhancements for Veeam Cloud Connect platform, and improved offline usage reporting. For the full list of service provider specific enhancements and bug fixes, please refer to the issue tracking topic in the private VCSP forum. If you are VCSP but don't have access, please apply to Cloud & Service Providers group using Veeam forum's User Control Panel.
This update also resolves the following common support issues:
  • Networkless restores for files above 10MB should no longer result in corrupted file restored.
  • Backup infrastructure resource scheduling algorithms have been improved to reduce job initialization delays in large infrastructures.
  • Shutting down or rebooting the backup server should now correctly stop all jobs.
  • Repository throttling rules should now correctly apply to Veeam Agent for Windows 2.0 synthetic full backups.
  • Instant VM Recovery should now be possible for VMs for which the original host is no longer registered with Veeam.
  • Fixed backup metadata resync issues caused by using storage-based replication or similar means of transferring backup files between Veeam backup repositories registered in the same backup server.
  • Improved SureBackup performance and domain controller (DC) recoverability testing logic. As a side effect, the recoverability testing for DCs backed up without application-aware processing will always fail (which however represents typical real-life recovery result from such a backup).
  • Improved Hyper-V 2016 RCT backup performance and off-host backup reliability.
  • Improved Direct NFS transport mode compatibility with Tintri storage.

More Information

[[DOWNLOAD|DOWNLOAD UPDATE|https://www.veeam.com/download_add_packs/vmware-esx-backup/kb2283/]]

Note: Performing a reboot of the Veeam Server after update deployment is necessary to finalize the update.

MD5 checksum for veeam_backup_9.5.0.1038.update2_setup.exe: 3c4f6a6162b382c13489ab37e6b03fed

If you use Veeam ONE to monitor Veeam Cloud Connect, make sure you install this update. You will need to install the update for Veeam ONE first, then install update 9.5.0.1038 for Veeam Backup & Replication.

Tips for DAG Exchange Backup and Replication in vSphere

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Challenge

During snapshot creation or commit phase of a Veeam Backup or Replication job using vSphere, a primary node in a DAG cluster may lose the heartbeat long enough to cause a failover to the secondary node. 

Cause

This problem is caused by the lack of connectivity that can occur in VMware vSphere during snapshot operations.  It is sometimes referred to as the "stun" period.  All Veeam Backup and Replication jobs require snapshot operations in vSphere.

Solution

This behavior is infrastructural and relevant to third party software and infrastructure hardware.  These are simply suggestions and tips to help alleviate this problem.  These suggestions may include configuration changes to VMware as well as Microsoft Exchange.  Veeam is not responsible for any problems encountered by making any of the suggested changes in these systems. Please refer to their respective support organizations for more detail on these settings.
  1. Place the Exchange Virtual Machines disks on the fastest disks (Datastores) that are available.
  2. Disable all background scanning and/or maintenance tasks occurring in Exchange, or any other tools that are being leveraged against the system at the time of backup.
  3. Perform the Exchange Backup singularly as opposed to concurrently with other jobs.
  4. Adjust Microsoft settings for failover sensitivity (in bold, run from command line):
    1. cluster /prop SameSubnetDelay=2000:DWORD (Default: 1000)
    2. cluster /prop CrossSubnetDelay=4000:DWORD (Default: 1000)
    3. cluster /prop CrossSubnetThreshold=10:DWORD (Default: 5)
    4. cluster /prop SameSubnetThreshold=10:DWORD (Default: 5)
    5. To check settings, use: cluster /prop (see note)
  5. Add the line snapshot.maxConsolidateTime = "1" to the .vmx (configuration) file for the primary node. Please note that this is an undocumented vmx alteration, and should be validated by VMware support prior to using.
  6. Reduce total amount of disks (.vmdk's) for primary node if possible, reducing impact of snapshot operations.
  7. If possible, migrate the virtual machine from NFS type to VMFS formatted storage.
  8. Use Network (NBD) mode setting on Source Backup Proxy as opposed to Appliance (hotadd) mode for your backup and/or replication jobs in Veeam.
  9. Test snapshot operations directly to ESX(i) host instead of vCenter.  (In some cases, gaps in communication between vCenter and ESX(i) host can impact snapshot operations, including VSS operation timing.)
Note: Since cluster.exe is replaced with cluster cmdlets in Windows Server 2012+ you might need to install it with following commands:
  1. Install-WindowsFeature -name RSAT-Clustering-CmdInterface

Alternative way of altering cluster settings:
  1. Get-cluster | fl *subnet  - provides current settings for timeout
  2. Altering cluster settings:
    1. (get-cluster).SameSubnetThreshold = 20 (Default 10 in Windows 2012R2)
    2. (get-cluster).SameSubnetDelay = 2000 (Default 1000 in Windows 2012R2)
    3. (get-cluster).CrossSubnetThreshold = 40 (Default 20 in Windows 2012R2)
    4. (get-cluster).CrossSubnetDelay = 4000 (Default 1000 in Windows 2012R2)

More Information

Backing up just the passive node of a DAG cluster will still provide full recovery options.  Provided replication of information is current between each cluster node, a backup of the passive node should still properly truncate Exchange transaction logs.  Please confirm transaction logs are truncating after backing up the passive node.  Then it should be possible to use Veeam Explorer for Exchange (VEX) to restore mail objects (2010 and 2013 Exchange only).

Veeam ONE Import Report Packs

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Challenge

After the manual Veeam ONE database creation (KB2312), Veeam ONE Report packs will need to be installed.

Cause

This article contains instructions for manual import of report pack.

Solution

Please follow these steps to install report packs:
  1. Navigate to \Addons\Extension Modules on the Veeam ONE ISO.
  2. Copy all the files from the Extension Modules folder to C:\Program Files\Veeam\Veeam ONE\Veeam ONE Reporter Server.
  3. Restart Veeam ONE Reporter server service.
  4. Make sure that all the files you copied to the Veeam ONE installation folder have been automatically removed after the service restart.
  5. Check whether the reports you need are available.
  6. Install the latest Update for your Veeam ONE version. If the update has already been installed, repeat the installation.

More Information

Should you have any questions, please contact Veeam Support.
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