Challenge

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Challenge

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Solution

Running data collection manually

You can run data collection for Veeam ONE Reporter and Veeam ONE Business View manually. This can be required in cases when automatic data collection is disabled, the reports do not show any relevant information or if you want to collect data between scheduled collection sessions.

To manually start a data collection session:

1. Open Veeam ONE Reporter.
2. Open the Configuration section.
3. In the Configuration section menu, click Servers.
4. Select Object properties collection task and click the Run now button on the toolbar. 

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Solution

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Challenge

Cause

Solution

Required Permissions

Authorizing with Veeam ONE

To authorize with Veeam ONE software components (Veeam ONE Monitor, Reporter and Business View), a user must have the Allow log on locally privilege assigned.

By default, this privilege is assigned to users included in the local Administrators group. For users not included in the local Administrators group, you must assign this privilege manually. For details, see this Microsoft TechNet article.

Connection to Microsoft SQL Server

The account used to connect to the Microsoft SQL Server hosting the Veeam ONE database must have the following permissions:

• Public role (default permissions)
• CREATE ANY DATABASE permissions
• db_owner role on the Veeam ONE database
• db_datareader permissions on the master database
• public, db_datareader, SQLAgentUserRole permissions on the msdb database
• [For Always-On Availability Groups] VIEW SERVER STATE permissions 

Connection to Microsoft Hyper-V VM Guest OS

The account used to collect data from guest OSes of Microsoft Hyper-V Windows VMs, must have local Administrator permissions on the guest OS.

Connection Under UAC

Veeam ONE collects data from Microsoft Windows servers using WMI. For some configurations, UAC access token filtering can prevent running WMI commands on connected machines, which in turn will cause data collection failures.

The affected configurations are:

• Non-domain machines (machines in a workgroup)
• Machines with an unelevated local Administrator account (the account that is not Built-in Administrator)

To allow Veeam ONE collect data from these machines, perform the following steps on target virtual servers:

1. Set the network location to private:

1. Log on to a machine as Administrator.
2. Open the Network and Sharing Center.
3. In the list of active networks, click the necessary network and change its location to Private.

In some Windows OS versions, this location is called Home or Work.

1. Configure Windows Remote Management.

To do so, in the command prompt, type winrm quickconfig and press [Enter].

For more details on UAC access token filtering, see User Account Control and WMI.

Authorizing with Veeam ONE

To authorize with Veeam ONE software components (Veeam ONE Monitor, Reporter and Business View), a user must have the Allow log on locally privilege assigned.

By default, this privilege is assigned to users included in the local Administrators group. For users not included in the local Administrators group, you must assign this privilege manually. For details, see this Microsoft TechNet article.

Remote Access

To be able to access Veeam ONE software components installed on a remote machine, you can use one of the following options.

Remote Access to Veeam ONE Reporter and Business View through Web Browser

Veeam ONE Reporter and Business View consoles can be accessed using a web browser on a remote machine. To learn more on how to access Veeam ONE software components, see Accessing Veeam ONE Monitor, Reporter and Business View.

Veeam ONE Reporter and Business View consoles remotely, a user must be a member of the Veeam ONE Administrators or Veeam ONE Read-Only Users group on the machine where Veeam ONE Web UI component is installed. For details on Veeam ONEsecurity groups, see Security Groups.

Remote Access for Multi-Tenant Monitoring and Reporting

Veeam ONE supports multi-tenant access to its monitoring and reporting capabilities. Authorized users can remotely monitor a subset of the vCenter Server or vCloud Director infrastructure and create reports.

To monitor and report on a restricted scope of the virtual infrastructure, a user must have permissions assigned on objects of the vCenter Server or vCloud Director inventory hierarchy. For details, see Veeam ONE Multi-Tenant Monitoring and Reporting.

Required Ports

The following table lists connection settings required for proper communication between Veeam ONE components, virtual infrastructure servers, vCloud Director servers and Veeam Backup & Replication servers.

1 You must open these ports manually
2 To learn about enabling and disabling WMI traffic, see http://msdn.microsoft.com/en-us/library/aa389286(v=vs.85).aspx and http://msdn.microsoft.com/en-us/library/aa822854(v=vs.85).aspx 
3 Associated with the File and Printer Sharing service
4 To gather performance data from Windows Server 2012 and 2012R2, you must additionally enable network discovery.

Challenge

Failed to load module [veeamsnap] with parameters [zerosnapdata=1 debuglogging=0]

Cause

Solution

• not in tree;
• added;
• built;
• installed.

dkms status

dkms remove -m veeamsnap -v 1.0.0.944 --all

dkms build -m veeamsnap -v 1.0.0.944

dkms install -m veeamsnap -v 1.0.0.944

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Challenge

Product Information: 

Product Family: Dell EMC Isilon 
Status: Veeam Ready Repository 
Classification Description: Verified backup storage that supports all Veeam backup and restore features. 

Solution

Product Details: 

Model number: All 
Number of Drives: Any 
Drive type: Any 
Firmware version: OneFS 8.0 
Additional support: Any EMC Isilon configuration with supported firmware. 
General product family overview: THE ISILON ADVANTAGE  
Dell EMC Isilon scale-out NAS is the ideal platform to store, manage and protect unstructured data efficiently while supporting a wide range of applications and workloads.  

Key advantages of Isilon scale-out NAS include:  
• Simple to manage: Single file system, single volume, global namespace  
• Massively scalable: Start small and scale to 10s of petabytes in a single cluster  
• Extreme performance: Support your most demanding file workloads with Isilon solutions that deliver up to 9 million IOPS and up to 540 GB/s aggregate throughput on a single cluster  
• Highly efficient: Over 80% storage utilization with data deduplication options to further reduce storage requirements by up to 30%  
• Ultra-dense hardware design: Provides 4 Isilon nodes in a single 4U chassis and reduces data center space requirements and related costs by up to 75%  
• Storage tiering: Optimize resources with policy-based, automated storage tiering to move data automatically to lower cost tiers, including cloud storage with a choice of cloud storage providers  
• Operational flexibility: Support a wide range of file workloads on a single platform with built-in multi-protocol capabilities including NFS, SMB, HTTP, FTP, and HDFS  
• Enterprise data protection: Isilon storage platforms are highly resilient, with up to N+4 redundancy, and offer proven enterprise-grade back-up and disaster recovery options  
• Robust security options: RBAC, Access Zones, SEC 17a-4 WORM compliance, File System Auditing, Data At Rest Encryption with SEDs, STIG hardening, CAC/PIV Smartcard authentication, and FIPS 140-2 validation  

Veeam Details: 

Veeam Build Number: 9.5.0.823 
Veeam Settings:  

• Repository Type: Shared folder 
• Deduplication: Yes 
• Compression: Optimal 
• Storage Optimization: LAN Target 
• Per-VM Backup Files: Yes 
• Decompress before storing: No 
• Align backup file blocks: No 

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Company Information: 

Company name: Dell EMC 
Company overview: Dell EMC, a part of Dell Technologies, enables organizations to modernize, automate and transform their data center using industry-leading converged infrastructure, servers, storage and data protection technologies. This provides a trusted foundation for businesses to transform IT, through the creation of a hybrid cloud, and transform their business through the creation of cloud-native applications and big data solutions. Dell EMC services customers across 180 countries – including 98 percent of the Fortune 500 – with the industry’s most comprehensive and innovative portfolio from edge to core to cloud. 

Challenge

Cause

root@debian:~# veeamjobman
veeamjobman: error while loading shared libraries: libmagic.so.1: cannot open shared object file: No such file or directory
root@debian:~#

Solution

• Try to install a package that contains the missing library.
• Upgrade the current system to the most recent update.

root@debian:~# apt-file find libmagic.so.1
libmagic1: /usr/lib/x86_64-linux-gnu/libmagic.so.1
libmagic1: /usr/lib/x86_64-linux-gnu/libmagic.so.1.0.0
root@debian:~#

root@debian:~# apt-get install libmagic1

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dpkg -l
cat /etc/*release

Challenge

Cause

Solution

Required Permissions

Authorizing with Veeam ONE

To authorize with Veeam ONE software components (Veeam ONE Monitor, Reporter and Business View), a user must have the Allow log on locally privilege assigned.

By default, this privilege is assigned to users included in the local Administrators group. For users not included in the local Administrators group, you must assign this privilege manually. For details, see this Microsoft TechNet article.

Connection to Microsoft SQL Server

The account used to connect to the Microsoft SQL Server hosting the Veeam ONE database must have the following permissions:

• Public role (default permissions)
• CREATE ANY DATABASE permissions
• db_owner role on the Veeam ONE database
• db_datareader permissions on the master database
• public, db_datareader, SQLAgentUserRole permissions on the msdb database
• [For Always-On Availability Groups] VIEW SERVER STATE permissions 

Connection to Microsoft Hyper-V VM Guest OS

The account used to collect data from guest OSes of Microsoft Hyper-V Windows VMs, must have local Administrator permissions on the guest OS.

Connection Under UAC

Veeam ONE collects data from Microsoft Windows servers using WMI. For some configurations, UAC access token filtering can prevent running WMI commands on connected machines, which in turn will cause data collection failures.

The affected configurations are:

• Non-domain machines (machines in a workgroup)
• Machines with an unelevated local Administrator account (the account that is not Built-in Administrator)

To allow Veeam ONE collect data from these machines, perform the following steps on target virtual servers:

1. Set the network location to private:

1. Log on to a machine as Administrator.
2. Open the Network and Sharing Center.
3. In the list of active networks, click the necessary network and change its location to Private.

In some Windows OS versions, this location is called Home or Work.

1. Configure Windows Remote Management.

To do so, in the command prompt, type winrm quickconfig and press [Enter].

For more details on UAC access token filtering, see User Account Control and WMI.

Authorizing with Veeam ONE

To authorize with Veeam ONE software components (Veeam ONE Monitor, Reporter and Business View), a user must have the Allow log on locally privilege assigned.

By default, this privilege is assigned to users included in the local Administrators group. For users not included in the local Administrators group, you must assign this privilege manually. For details, see this Microsoft TechNet article.

Remote Access

To be able to access Veeam ONE software components installed on a remote machine, you can use one of the following options.

Remote Access to Veeam ONE Reporter and Business View through Web Browser

Veeam ONE Reporter and Business View consoles can be accessed using a web browser on a remote machine. To learn more on how to access Veeam ONE software components, see Accessing Veeam ONE Monitor, Reporter and Business View.

Veeam ONE Reporter and Business View consoles remotely, a user must be a member of the Veeam ONE Administrators or Veeam ONE Read-Only Users group on the machine where Veeam ONE Web UI component is installed. For details on Veeam ONEsecurity groups, see Security Groups.

Remote Access for Multi-Tenant Monitoring and Reporting

Veeam ONE supports multi-tenant access to its monitoring and reporting capabilities. Authorized users can remotely monitor a subset of the vCenter Server or vCloud Director infrastructure and create reports.

To monitor and report on a restricted scope of the virtual infrastructure, a user must have permissions assigned on objects of the vCenter Server or vCloud Director inventory hierarchy. For details, see Veeam ONE Multi-Tenant Monitoring and Reporting.

Required Ports

The following table lists connection settings required for proper communication between Veeam ONE components, virtual infrastructure servers, vCloud Director servers and Veeam Backup & Replication servers.

1 You must open these ports manually
2 To learn about enabling and disabling WMI traffic, see http://msdn.microsoft.com/en-us/library/aa389286(v=vs.85).aspx and http://msdn.microsoft.com/en-us/library/aa822854(v=vs.85).aspx 
3 Associated with the File and Printer Sharing service
4 To gather performance data from Windows Server 2012 and 2012R2, you must additionally enable network discovery.

Challenge

Failed to load module [veeamsnap] with parameters [zerosnapdata=1 debuglogging=0]

Cause

Solution

• not in tree;
• added;
• built;
• installed.

dkms status

dkms remove -m veeamsnap -v 1.0.0.944 --all

dkms build -m veeamsnap -v 1.0.0.944

dkms install -m veeamsnap -v 1.0.0.944

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Challenge

Cause

Solution

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Challenge

Cause

Solution

1. On the Veeam ONE Server machine, change the collection interval in the following registry key:
   
   HKEY_LOCAL_MACHINE\SOFTWARE\Veeam\Veeam ONE Monitor\Service
   Create a new DWORD value with the following properties:
   Name = HostRuntimeInfoUpdateInterval
   Base = Decimal
   Value = XXX, where XXX is the required timeout in seconds.

2. Once you change the value, restart Veeam ONE Monitor Service.  

3. Perform the necessary tests to make sure you are getting alerts in a timely manner in your environment.  

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Challenge

Solution

1. Execute the following SQL script against the Veeam ONE database:
   
   UPDATE monitor.Alarm SET delete_time = NULL
   UPDATE monitor.AssignAlarm SET delete_time = NULL

2. Restart Veeam ONE Monitor Server service.

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Challenge

You need to limit the netwrok traffic between the Veeam ONE server and the virtual infrastructure servers or to decrease the Veeam ONE database growth rate.

Cause

Solution

• Run the executable file C:\Program Files\Common Files\Veeam\Veeam ONE Settings\VeeamOneSettings.exe

• Open Veeam ONE Monitor client > Options > Server Settings > Other Settings > Support utility section > Launch button

Data collection mode determines what metrics Veeam ONE will collect, and specifies the product configuration in a number of areas. Choosing the appropriate data collection mode allows you to optimize monitoring and reporting performance.
Data Collection Modes comparison table.

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Challenge

Cause

Solution

Challenge

Cause

Solution

Running data collection manually

You can run data collection for Veeam ONE Reporter and Veeam ONE Business View manually. This can be necessary when automatic data collection is disabled or Veeam ONE Business View does not show any relevant information.

To manually start a data collection session:

1. Open Veeam ONE Reporter.
2. Open the Configuration section.
3. In the Configuration section menu, click Servers.
4. Select Object properties collection task and click the Run now button on the toolbar. 

More Information

Challenge

Cause

Solution

Challenge

Cause

Solution

• remove the existing Veeam Agent for Microsoft Windows backup job from jobs (right lick > Delete)
• remove the backup files from configuration: right click Disk (backups) > Endpoint Backups > Remove from configuration. 

2. Place the backup chain into the required folder.

2.1 Example for a non-cloud repository

Backup files reside in C:\VeeamBackup\Backup Job 1 and need to be moved to a Veeam Backup & Replication repository into the following folder: C:\Backup.

Under C:\Backup you will need to create a folder named after the account that is used to access the repository. In this example, the account is DOMAIN1\user1, so the folder name would be DOMAIN1_user1.

The complete path to the backup files would be C:\Backup\DOMAIN1_user1\Backup Job 1

2.2 Example for a cloud repository

The backup files reside in C:\VeeamBackup\Backup Job 1 and need to be moved to a cloud Veeam repository into following folder: C:\Backup.

Under C:\Backup you will need to create a folder named after the tenant account that is used to access the repository. If the account name is Tenant2, the complete path to the backup files would be C:\Backup\Tenant2\Backup Job 1

If a subtenant is used with the account name Subtenant3, the path will be C:\Backup\Tenant2\users\Subtenant3\Backup Job 1

3. Rescan the Veeam Backup & Replication repository. Here is a brief guide on repository rescan. 
Note: For backups that you are mapping to cloud, rescan the repository hosting the tenant backups on the provider side.

4. The Veeam Agent for Microsoft Windows backup should appear under Disk > Imported.
Note: When a backup chain is mapped to cloud, it will not be displayed under Disk > Imported.

5. Point the Veeam Agent for Microsoft Windows job to the required Veeam Backup & Replication repository. Do not run it immediately, just close the wizard after making the changes.

6. On the Veeam Backup & Replication machine, the backup should be moved from the Imported section to Backup > Disk. Make sure that backups are located in Backups > Disks (not Disk (imported)).

7. Run the Veeam Agent for Microsoft Windows backup job. It should continue the imported backup chain.

Note: The described solution works for Veeam Backup & Replication repository and Veeam Cloud Connect repository.

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Challenge

Cause

Solution

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Challenge

Cause

Solution

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Challenge

Cause

Solution

• CREATE ANY DATABASE permissions
• db_owner role on the Veeam ONE database
• db_datareader permissions on the master database
• public, db_datareader, SQLAgentUserRole permissions on the msdb database
• [For Always-On Availability Groups] VIEW SERVER STATE permissions

More Information