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Veeam Agent backup job targeted at OneDrive fails with Key not Found

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Challenge

A Veeam Agent backup job targeted at the Microsoft OneDrive cloud storage fails with the following error:
Key not found Failed to establish connection to OneDrive Agent failed to process method {Cloud.AddConnection}. 
User-added image

Cause

The issue occurs because of recent changes in the Microsoft Graph API.

Solution

To resolve the issue, apply the hotfix as follows:

  1. Download the hotfix.
  2. Stop the Veeam Agent for Microsoft Windows service (VeeamEndpointBackupSvc) and exit the Veeam Agent tray application.
  3. Rename the following files
    • C:\program files\Veeam\Endpoint Backup\Veeam.Backup.Core.dll into Veeam.Backup.Core_old.dll
    • C:\program files\Veeam\Endpoint Backup\x86\VeeamAgent.exe into VeeamAgent_old.exe
    • C:\program files\Veeam\Endpoint Backup\x64\VeeamAgent.exe into VeeamAgent_old.exe
  4. Go to the folder where the downloaded hotfix is located (step 1).
  5. Copy the files from the hotfix archive to the C:\program files\Veeam\Endpoint Backup. 
    • If you are working with the x64 OS, copy the Veeam.Backup.Core.dll file and all files from the ForX64OS folder.
    • If you are working with the x86 OS, copy the Veeam.Backup.Core.dll file and all files from the ForX86OS folder.
  6. Start the Veeam Agent for Microsoft Windows service (VeeamEndpointBackupSvc) and the Veeam Agent tray application.

More Information

[[DOWNLOAD|DOWNLOAD HOTFIX|https://veeam.com/download_add_packs/backup-agent-windows/kb3139]]

MD5: 932fd6a11e3e6af71b3b0866587b1549
SHA-1: 4c59bd38f550d0a02b639f0d41a951ed5c802ead


Cloned Veeam Backup & Replication Servers in Veeam Service Provider Console

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Challenge

Veeam Backup & Replication servers with the same installation IDs cannot be used for automatic product usage reporting and integration with the VCSP Pulse platform.

Solution

To resolve this issue, make sure your Veeam Backup & Replication servers are running v10a or later and perform these steps:
  1. Open the command prompt using local admin account and navigate to the directory with the Veeam.Backup.Service.exe file:
    cd "C:\Program Files\Veeam\Backup and Replication\Backup
  2. Execute this command to change installation ID and database instance UID of the backup server:
    Veeam.Backup.Service.exe /newInstallationId

More Information

If you are running Veeam Backup & Replication older version please contact Veeam Support.

Veeam Service Provider Console v4 Patch 1 (build 4911)

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Challenge

Veeam Service Provider Console v4 Patch 1.

Cause

Please confirm you are running version 4.0.0.4877 before installing this Patch 1. You can check this under Windows > Programs and features. After upgrading, your build will be version 4.0.0.4911.

As a result of ongoing R&D effort and in response to customer feedback, this Patch 1 includes a set of bug fixes, the most significant of which are listed below:
 

What’s New:

 
Server
  • Alarm for detecting unsupported Veeam Backup & Replication server configurations.
 

Enhancements:

 

Usage Reporting

  • Usage reporting data for Veeam Backup & Replication servers v9.5 U4 located in time zones with more than 8 hours difference is now included in the report with the auto-approve function. 

Backup reporting

  • Reports generation performance has been improved. 

Monitoring

  • “Management agent connection” alarm is not triggered when a Cloud Connect server is rebooted. 

Management Agent

  • Authentication between management agents and Veeam Service Provider Console has been improved. 

RESTful APIs v3

  • Date format in "/licensing/reports/" GET request has been changed to “yyyy-MM”.  
  • Report generation parameters have been simplified for licensing/reports/ methods: report interval is used instead of report generation date.

 
Resolved issues:

 
UI
  • "Protected computers" and "Protected VMs" widgets in the Overview tab do not account for the default RPO period of 30 days.  
  • Filtering by company/reseller name does not work on the Failover Plans tab. 
  • When using “Select All” checkbox on the Backup Jobs -> Computers tab, job actions are applied to all managed Agents regardless of selected filters. 
  • Under certain conditions, the "Unrecognized Guid format" error message is displayed on the Companies tab.
  • Under certain conditions, “Object reference not set to an instance of an object” error message is displayed on the Backup Jobs tab. 
Server
  • Under certain conditions, the Veeam Service Provider Console service fails to start. 
Usage Reporting 
  • If a company is removed from the configuration, error message “Usage data for sites <Site name> was not included in this report due to a data collection failure. Please collect usage details and report correct numbers manually in order to stay compliant with licensing rules.” is displayed in the usage report. 
  • Usage Report generation fails if there are several Veeam Backup & Replication servers with the same installation ID. 
  • Usage Report shows incorrect data if there are several Veeam Backup & Replication servers with the same database instance ID. 
  • Usage Report always shows “Standard” license edition when using Veeam Backup Enterprise Manager.
Monitoring
  • “Immediate backup copy job state” alarm is triggered for deleted VMs.
  • “Workstation/Server agent backups stored in cloud repository” alarms may be triggered incorrectly. Veeam Backup & Replication v10 CP2 installation is required.
Billing and Invoicing
  • Manually created invoices are sent to managed companies automatically, even if scheduling is disabled. 
RESTful APIs v2
  • Under certain conditions, /v2/backupRepositories get method returns incorrect "freeSpace" data.
  • /v2/backupRepositories get method can take a considerable amount of time for execution.
  • /v2/failoverPlans get method fails with “Object reference not set to an instance of an object” error message. 
RESTful APIs v3
  • Limit/offset parameters are not working correctly for /protectedWorkloads/virtualMachines get request.
Windows Event Log
  • Description for retention and database clean-up events is missing.
ConnectWise Manage Plugin
  • When using Custom Fields in ConnectWise Manage, billing synchronization fails with “Addition object is invalid” error message. 
ConnectWise Automate Plugin 
  • Under certain conditions, ConnectWise Automate plugin status is switching from  “Healthy” to “Error” state.

Solution

To install the Patch 1: 
  1. Back up the VSPC database.
  2. Execute VSPC.ApplicationServer.x64_4.0.0.4911.msp as administrator on the VSPC server, or run this cmdlet as administrator:
    msiexec /update c:\VSPC.ApplicationServer.x64_4.0.0.4911.msp /l*v C:\ProgramData\Veeam\Setup\Temp\VSPCApplicationServerSetup.txt
  3. Execute VSPC.WebUI.x64_4.0.0.4911.msp as administrator on the VSPC UI (IIS) server, or run this cmdlet as administrator:
    msiexec /update c:\VSPC.WebUI.x64_4.0.0.4911.msp /l*v C:\ProgramData\Veeam\Setup\Temp\VSPCWebUI.txt
  4. Execute VSPC.ConnectorService.x64_4.0.0.4911.msp  as administrator on the VSPC server, or run this cmdlet as administrator:
    msiexec /update c:\VSPC.ConnectorService.x64_4.0.0.4911.msp > /l*v C:\ProgramData\Veeam\Setup\Temp\ConnectorService.txt

More Information

[[DOWNLOAD|DOWNLOAD PATCH|https://www.veeam.com/download_add_packs/availability-console/kb3211]]
MD5: bc50a180185905bb806129c57aa7a47f
SHA-1: b25e6adc54661def0f31db4a150032f75dfdae70

How to Create Custom Worker Instance IAM Role

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Challenge

The Worker Instance IAM role is used to launch worker instances.

Solution

To configure a custom IAM Role for worker instance follow the steps below to configure the IAM role.
  1. Use the following JSON to create an IAM Policy using the following instructions from the How to create IAM Policy article. These permissions will allow Veeam Backup for AWS service to perform operations required:
    {
        "Version": "2012-10-17",
        "Statement": [
            {
                "Effect": "Allow",
                "Action": [
                    "ssm:SendCommand",
                    "ssm:GetCommandInvocation",
                    "sqs:ListQueues",
                    "sqs:CreateQueue",
                    "sqs:SetQueueAttributes",
                    "sqs:ReceiveMessage",
                    "sqs:DeleteMessage",
                    "sqs:DeleteQueue",
                    "ec2:DescribeRegions",
                    "ec2:DescribeAccountAttributes",
                    "ec2:DescribeAvailabilityZones",
                    "ec2:DescribeRouteTables",
                    "ec2:DescribeSecurityGroups",
                    "ec2:DescribeVpcs",
                    "ec2:DescribeVpcEndpoints",
                    "ec2:DescribeSubnets",
                    "ec2:DescribeInstances",
                    "ec2:DescribeInstanceAttribute",
                    "ec2:RunInstances",
                    "ec2:StopInstances",
                    "ec2:TerminateInstances",
                    "ec2:ModifyInstanceAttribute",
                    "ec2:DescribeKeyPairs",
                    "ec2:CreateKeyPair",
                    "ec2:DeleteKeyPair",
                    "ec2:DescribeVolumes",
                    "ec2:CreateVolume",
                    "ec2:AttachVolume",
                    "ec2:DetachVolume",
                    "ec2:DeleteVolume",
                    "ec2:DescribeSnapshots",
                    "ec2:CreateSnapshot",
                    "ec2:CreateSnapshots",
                    "ec2:DeleteSnapshot",
                    "ec2:ModifySnapshotAttribute",
                    "ec2:CreateTags",
                    "ec2:DescribeImages",
                    "iam:CreateRole",
                    "iam:DeleteRole",
                    "iam:CreateInstanceProfile",
                    "iam:ListAttachedRolePolicies",
                    "iam:ListInstanceProfilesForRole",
                    "iam:AddRoleToInstanceProfile",
                    "iam:RemoveRoleFromInstanceProfile",
                    "iam:AttachRolePolicy",
                    "iam:PutRolePolicy",
                    "iam:PassRole",
                    "iam:DetachRolePolicy",
                    "iam:DeleteRolePolicy",
                    "iam:ListRolePolicies",
                    "iam:DeleteInstanceProfile",
                    "iam:GetRole",
                    "iam:GetInstanceProfile",
                    "ebs:ListChangedBlocks",
                    "ebs:ListSnapshotBlocks",
                    "kms:ListKeys",
                    "kms:ListAliases",
                    "kms:GetKeyPolicy",
                    "kms:ReEncryptTo",
                    "kms:ReEncryptFrom",
                    "kms:DescribeKey",
                    "ec2:GetEbsDefaultKmsKeyId",
                    "kms:CreateGrant",
                    "servicequotas:ListServiceQuotas",
                    "ec2:DescribeTags",
                    "ec2:DescribeInstanceStatus",
                    "ec2:StartInstances",
                    "sqs:SendMessage",
                    "sts:GetSessionToken",
                    "ebs:ListChangedBlocks",
                    "ebs:ListSnapshotBlocks",
                    "ec2:DescribeVolumeAttribute",
    		"iam:GetContextKeysForPrincipalPolicy",
    		"iam:SimulatePrincipalPolicy"
                ],
                "Resource": "*"
            }
        ]
    }
  2. Navigate to Roles.
  3. Choose Create role.
  4. Select the type of the trusted entity Another AWS Account.
  5. In the Account ID field, enter the ID of your Backup Account (you can get this number in the AWS console of the Backup Account, in My Account located in the top-right menu).
  6. Select the Require external ID checkbox and enter a pass phrase to raise the level of security for the role.
  7. Click Next: Permissions.
  8. In the filter policies search box, enter the name of the policy created in the Step 1.
  9. In the first column, select the policy.
  10. Click Next: Tags.
  11. Enter tagging info if needed and click Next: Review.
  12. Assign a name to the IAM Role. This name will be used in Veeam Backup for AWS (e.g. vb4aws_workers_role).
  13. Click Create role.
  14. Once the role is created, you will be able to see it in the list of available roles.
Alternatively, you can use create role wizard in configuration with Service role checked.

Veeam Agent backup job targeted at OneDrive fails with Key not Found

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Challenge

A Veeam Agent backup job targeted at the Microsoft OneDrive cloud storage fails with the following error:
Key not found Failed to establish connection to OneDrive Agent failed to process method {Cloud.AddConnection}. 
User-added image

Cause

The issue occurs because of recent changes in the Microsoft Graph API.

Solution

To resolve the issue, apply the hotfix as follows:

  1. Download the hotfix.
  2. Stop the Veeam Agent for Microsoft Windows service (VeeamEndpointBackupSvc) and exit the Veeam Agent tray application.
  3. Rename the following files
    • C:\program files\Veeam\Endpoint Backup\Veeam.Backup.Core.dll into Veeam.Backup.Core_old.dll
    • C:\program files\Veeam\Endpoint Backup\x86\VeeamAgent.exe into VeeamAgent_old.exe
    • C:\program files\Veeam\Endpoint Backup\x64\VeeamAgent.exe into VeeamAgent_old.exe
  4. Go to the folder where the downloaded hotfix is located (step 1).
  5. Copy the files from the hotfix archive to the C:\program files\Veeam\Endpoint Backup. 
    • If you are working with the x64 OS, copy the Veeam.Backup.Core.dll file and all files from the ForX64OS folder.
    • If you are working with the x86 OS, copy the Veeam.Backup.Core.dll file and all files from the ForX86OS folder.
  6. Start the Veeam Agent for Microsoft Windows service (VeeamEndpointBackupSvc) and the Veeam Agent tray application.

More Information

[[DOWNLOAD|DOWNLOAD HOTFIX|https://veeam.com/download_add_packs/backup-agent-windows/kb3139]]

MD5: 932fd6a11e3e6af71b3b0866587b1549
SHA-1: 4c59bd38f550d0a02b639f0d41a951ed5c802ead

Cloned Veeam Backup & Replication Servers in Veeam Service Provider Console

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Challenge

Veeam Backup & Replication servers with the same installation IDs cannot be used for automatic product usage reporting and integration with the VCSP Pulse platform.

Solution

To resolve this issue, make sure your Veeam Backup & Replication servers are running v10a or later and perform these steps:
  1. Open the command prompt using local admin account and navigate to the directory with the Veeam.Backup.Service.exe file:
    cd "C:\Program Files\Veeam\Backup and Replication\Backup
  2. Execute this command to change installation ID and database instance UID of the backup server:
    Veeam.Backup.Service.exe /newInstallationId

More Information

If you are running Veeam Backup & Replication older version please contact Veeam Support.

Veeam Service Provider Console v4 Patch 1 (build 4911)

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Challenge

Veeam Service Provider Console v4 Patch 1.

Cause

Please confirm you are running version 4.0.0.4877 before installing this Patch 1. You can check this under Windows > Programs and features. After upgrading, your build will be version 4.0.0.4911.

As a result of ongoing R&D effort and in response to customer feedback, this Patch 1 includes a set of bug fixes, the most significant of which are listed below:
 

What’s New:

 
Server
  • Alarm for detecting unsupported Veeam Backup & Replication server configurations.
 

Enhancements:

 

Usage Reporting

  • Usage reporting data for Veeam Backup & Replication servers v9.5 U4 located in time zones with more than 8 hours difference is now included in the report with the auto-approve function. 

Backup reporting

  • Reports generation performance has been improved. 

Monitoring

  • “Management agent connection” alarm is not triggered when a Cloud Connect server is rebooted. 

Management Agent

  • Authentication between management agents and Veeam Service Provider Console has been improved. 

RESTful APIs v3

  • Date format in "/licensing/reports/" GET request has been changed to “yyyy-MM”.  
  • Report generation parameters have been simplified for licensing/reports/ methods: report interval is used instead of report generation date.

 
Resolved issues:

 
UI
  • "Protected computers" and "Protected VMs" widgets in the Overview tab do not account for the default RPO period of 30 days.  
  • Filtering by company/reseller name does not work on the Failover Plans tab. 
  • When using “Select All” checkbox on the Backup Jobs -> Computers tab, job actions are applied to all managed Agents regardless of selected filters. 
  • Under certain conditions, the "Unrecognized Guid format" error message is displayed on the Companies tab.
  • Under certain conditions, “Object reference not set to an instance of an object” error message is displayed on the Backup Jobs tab. 
Server
  • Under certain conditions, the Veeam Service Provider Console service fails to start. 
Usage Reporting 
  • If a company is removed from the configuration, error message “Usage data for sites <Site name> was not included in this report due to a data collection failure. Please collect usage details and report correct numbers manually in order to stay compliant with licensing rules.” is displayed in the usage report. 
  • Usage Report generation fails if there are several Veeam Backup & Replication servers with the same installation ID. 
  • Usage Report shows incorrect data if there are several Veeam Backup & Replication servers with the same database instance ID. 
  • Usage Report always shows “Standard” license edition when using Veeam Backup Enterprise Manager.
Monitoring
  • “Immediate backup copy job state” alarm is triggered for deleted VMs.
  • “Workstation/Server agent backups stored in cloud repository” alarms may be triggered incorrectly. Veeam Backup & Replication v10 CP2 installation is required.
Billing and Invoicing
  • Manually created invoices are sent to managed companies automatically, even if scheduling is disabled. 
RESTful APIs v2
  • Under certain conditions, /v2/backupRepositories get method returns incorrect "freeSpace" data.
  • /v2/backupRepositories get method can take a considerable amount of time for execution.
  • /v2/failoverPlans get method fails with “Object reference not set to an instance of an object” error message. 
RESTful APIs v3
  • Limit/offset parameters are not working correctly for /protectedWorkloads/virtualMachines get request.
Windows Event Log
  • Description for retention and database clean-up events is missing.
ConnectWise Manage Plugin
  • When using Custom Fields in ConnectWise Manage, billing synchronization fails with “Addition object is invalid” error message. 
ConnectWise Automate Plugin 
  • Under certain conditions, ConnectWise Automate plugin status is switching from  “Healthy” to “Error” state.

Solution

To install the Patch 1: 
  1. Back up the VSPC database.
  2. Execute VSPC.ApplicationServer.x64_4.0.0.4911.msp as administrator on the VSPC server, or run this cmdlet as administrator:
    msiexec /update c:\VSPC.ApplicationServer.x64_4.0.0.4911.msp /l*v C:\ProgramData\Veeam\Setup\Temp\VSPCApplicationServerSetup.txt
  3. Execute VSPC.WebUI.x64_4.0.0.4911.msp as administrator on the VSPC UI (IIS) server, or run this cmdlet as administrator:
    msiexec /update c:\VSPC.WebUI.x64_4.0.0.4911.msp /l*v C:\ProgramData\Veeam\Setup\Temp\VSPCWebUI.txt
  4. Execute VSPC.ConnectorService.x64_4.0.0.4911.msp  as administrator on the VSPC server, or run this cmdlet as administrator:
    msiexec /update c:\VSPC.ConnectorService.x64_4.0.0.4911.msp > /l*v C:\ProgramData\Veeam\Setup\Temp\ConnectorService.txt

More Information

[[DOWNLOAD|DOWNLOAD PATCH|https://www.veeam.com/download_add_packs/availability-console/kb3211]]
MD5: bc50a180185905bb806129c57aa7a47f
SHA-1: b25e6adc54661def0f31db4a150032f75dfdae70

Veeam Agent backup job targeted at OneDrive fails with Key not Found

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Challenge

A Veeam Agent backup job targeted at the Microsoft OneDrive cloud storage fails with the following error:
Key not found Failed to establish connection to OneDrive Agent failed to process method {Cloud.AddConnection}. 
User-added image

Cause

The issue occurs because of recent changes in the Microsoft Graph API.

Solution

To resolve the issue, apply the hotfix as follows:

  1. Download the hotfix.
  2. Stop the Veeam Agent for Microsoft Windows service (VeeamEndpointBackupSvc) and exit the Veeam Agent tray application.
  3. Rename the following files
    • C:\program files\Veeam\Endpoint Backup\Veeam.Backup.Core.dll into Veeam.Backup.Core_old.dll
    • C:\program files\Veeam\Endpoint Backup\x86\VeeamAgent.exe into VeeamAgent_old.exe
    • C:\program files\Veeam\Endpoint Backup\x64\VeeamAgent.exe into VeeamAgent_old.exe
  4. Go to the folder where the downloaded hotfix is located (step 1).
  5. Copy the files from the hotfix archive to the C:\program files\Veeam\Endpoint Backup. 
    • If you are working with the x64 OS, copy the Veeam.Backup.Core.dll file and all files from the ForX64OS folder.
    • If you are working with the x86 OS, copy the Veeam.Backup.Core.dll file and all files from the ForX86OS folder.
  6. Start the Veeam Agent for Microsoft Windows service (VeeamEndpointBackupSvc) and the Veeam Agent tray application.

More Information

[[DOWNLOAD|DOWNLOAD HOTFIX|https://veeam.com/download_add_packs/backup-agent-windows/kb3139]]

MD5: 932fd6a11e3e6af71b3b0866587b1549
SHA-1: 4c59bd38f550d0a02b639f0d41a951ed5c802ead


Build numbers and version of Veeam Backup & Replication

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Challenge

This KB article provides a list of all versions of Veeam Backup & Replication and the respective build numbers.


The latest version of Veeam Backup & Replication can always be found at https://www.veeam.com/download-version.html

Solution

The following table lists Veeam Backup & Replication versions and their build numbers. Also provided is a link to the specific version release notes.

VersionBuild NumberRelease DateRelease Notes\Download
Veeam Backup & Replication 10.0 P210.0.0.4461 P22020-05-27https://www.veeam.com/kb3161
Veeam Backup & Replication 10.0 P110.0.0.4461 P12020-04-02https://www.veeam.com/kb3127
Veeam Backup & Replication 10.0 GA10.0.0.44612020-02-18https://www.veeam.com/veeam_backup_10_0_release_notes_rn.pdf
Veeam Backup & Replication 10.0 RTM10.0.0.44422020-02-04-
Veeam Backup & Replication 9.5 U4b GA9.5.4.28662019-07-15https://www.veeam.com/kb2970
Veeam Backup & Replication 9.5 U4a GA9.5.4.27532019-03-26https://www.veeam.com/kb2926
Veeam Backup & Replication 9.5 U4 GA9.5.4.26152019-01-22https://www.veeam.com/kb2878
Veeam Backup & Replication 9.5 U4 RTM9.5.4.23992018-12-28--
Veeam Backup & Replication 9.5 U3a9.5.0.19222018-07-02https://www.veeam.com/kb2646
Veeam Backup & Replication 9.5 U39.5.0.15362017-12-18https://www.veeam.com/kb2353
Veeam Backup & Replication 9.5 U29.5.0.10382017-05-12https://www.veeam.com/kb2283
Veeam Backup & Replication 9.5 U19.5.0.8232017-01-20https://www.veeam.com/kb2222
Veeam Backup & Replication 9.5 U1 RC9.5.0.802----
Veeam Backup & Replication 9.5 GA9.5.0.7112016-11-16https://www.veeam.com/veeam_backup_9_5_release_notes_rn.pdf
Veeam Backup & Replication 9.5 RTM9.5.0.580----
Veeam Backup & Replication 9.0 U29.0.0.17152016-08-05https://www.veeam.com/kb2147
Veeam Backup & Replication 9.0 U19.0.0.14912016-03-24https://www.veeam.com/kb2114
Veeam Backup & Replication 9.0 GA9.0.0.9022016-01-12https://www.veeam.com/older-versions-download.html
Veeam Backup & Replication 9.0 RTM9.0.0.773----
Veeam Backup & Replication 8.0 U38.0.0.20842015-10-08https://www.veeam.com/kb2068
Veeam Backup & Replication 8.0 U2b8.0.0.20302015-04-28https://www.veeam.com/kb2024
Veeam Backup & Replication 8.0 U2a8.0.0.2029----
Veeam Backup & Replication 8.0 U2 GA8.0.0.2021----
Veeam Backup & Replication 8.0 U2 RTM8.0.0.2018----
Veeam Backup & Replication 8.0 P18.0.0.9172014-12-25https://www.veeam.com/kb1982
Veeam Backup & Replication 8.0 GA8.0.0.8172014-11-06https://www.veeam.com/older-versions-download.html
Veeam Backup & Replication 8.0 RTM8.0.0.807----
Veeam Backup & Replication 7.0 P4a7.0.0.8712014-06-05http://www.veeam.com/kb1891
Veeam Backup & Replication 7.0 P47.0.0.870----
Veeam Backup & Replication 7.0 P3a7.0.0.8392014-02-13http://www.veeam.com/kb1854
Veeam Backup & Replication 7.0 P37.0.0.833----
Veeam Backup & Replication 7.0 R2a7.0.0.7712013-11-13http://www.veeam.com/kb1831
Veeam Backup & Replication 7.0 R27.0.0.764----
Veeam Backup & Replication 7.0 P17.0.0.7152013-09-30http://www.veeam.com/kb1823
Veeam Backup & Replication 7.0 GA7.0.0.6902013-08-20--
Veeam Backup & Replication 6.5 P36.5.0.1442013-04-29https://www.veeam.com/kb1751
Veeam Backup & Replication 6.5 P16.5.0.1282012-12-24https://www.veeam.com/kb1714
Veeam Backup & Replication 6.5 GA6.5.0.1092012-10-09--
Veeam Backup & Replication 6.5 RTM6.5.0.106----
Veeam Backup & Replication 6.1 P1a6.1.0.2052012-08-15https://www.veeam.com/kb1671
Veeam Backup & Replication 6.1 P16.1.0.204----
Veeam Backup & Replication 6.1 GA6.1.0.1812012-06-04--
Veeam Backup & Replication 6.0 P36.0.0.1812011-12-14http://www.veeam.com/kb1442
Veeam Backup & Replication 6.0 P26.0.0.164----
Veeam Backup & Replication 6.0 P16.0.0.158----
Veeam Backup & Replication 6.0 GA6.0.0.1532011-08-22--
Veeam Backup & Replication 5.0 R3 Final5.0.2.230----
Veeam Backup & Replication 5.0 R35.0.2.224----
Veeam Backup & Replication 5.0 R25.0.1.198----
Veeam Backup & Replication 5.0 RTM5.0.0.1792010-08-30--
Veeam Backup & Replication 4.1 R34.1.2.125----
Veeam Backup & Replication 4.1 R2 P14.1.1.105----
Veeam Backup & Replication 4.1 R24.1.0.96----
Veeam Backup & Replication 4.0 GA4.0.0.80----

 

Veeam Agent backup job targeted at OneDrive fails with Key not Found

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Challenge

A Veeam Agent backup job targeted at the Microsoft OneDrive cloud storage fails with the following error:
Key not found Failed to establish connection to OneDrive Agent failed to process method {Cloud.AddConnection}. 
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Cause

The issue occurs because of recent changes in the Microsoft Graph API.

Solution

To resolve the issue, apply the hotfix as follows:

  1. Download the hotfix.
  2. Stop the Veeam Agent for Microsoft Windows service (VeeamEndpointBackupSvc) and exit the Veeam Agent tray application.
  3. Rename the following files
    • C:\program files\Veeam\Endpoint Backup\Veeam.Backup.Core.dll into Veeam.Backup.Core_old.dll
    • C:\program files\Veeam\Endpoint Backup\x86\VeeamAgent.exe into VeeamAgent_old.exe
    • C:\program files\Veeam\Endpoint Backup\x64\VeeamAgent.exe into VeeamAgent_old.exe
  4. Go to the folder where the downloaded hotfix is located (step 1).
  5. Copy the files from the hotfix archive to the C:\program files\Veeam\Endpoint Backup. 
    • If you are working with the x64 OS, copy the Veeam.Backup.Core.dll file and all files from the ForX64OS folder.
    • If you are working with the x86 OS, copy the Veeam.Backup.Core.dll file and all files from the ForX86OS folder.
  6. Start the Veeam Agent for Microsoft Windows service (VeeamEndpointBackupSvc) and the Veeam Agent tray application.

More Information

[[DOWNLOAD|DOWNLOAD HOTFIX|https://veeam.com/download_add_packs/backup-agent-windows/kb3139]]

MD5: 932fd6a11e3e6af71b3b0866587b1549
SHA-1: 4c59bd38f550d0a02b639f0d41a951ed5c802ead

Build numbers and version of Veeam Backup & Replication

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Challenge

This KB article provides a list of all versions of Veeam Backup & Replication and the respective build numbers.


The latest version of Veeam Backup & Replication can always be found at https://www.veeam.com/download-version.html

Solution

The following table lists Veeam Backup & Replication versions and their build numbers. Also provided is a link to the specific version release notes.

VersionBuild NumberRelease DateRelease Notes\Download
Veeam Backup & Replication 10.0 P210.0.0.4461 P22020-05-27https://www.veeam.com/kb3161
Veeam Backup & Replication 10.0 P110.0.0.4461 P12020-04-02https://www.veeam.com/kb3127
Veeam Backup & Replication 10.0 GA10.0.0.44612020-02-18https://www.veeam.com/veeam_backup_10_0_release_notes_rn.pdf
Veeam Backup & Replication 10.0 RTM10.0.0.44422020-02-04-
Veeam Backup & Replication 9.5 U4b GA9.5.4.28662019-07-15https://www.veeam.com/kb2970
Veeam Backup & Replication 9.5 U4a GA9.5.4.27532019-03-26https://www.veeam.com/kb2926
Veeam Backup & Replication 9.5 U4 GA9.5.4.26152019-01-22https://www.veeam.com/kb2878
Veeam Backup & Replication 9.5 U4 RTM9.5.4.23992018-12-28--
Veeam Backup & Replication 9.5 U3a9.5.0.19222018-07-02https://www.veeam.com/kb2646
Veeam Backup & Replication 9.5 U39.5.0.15362017-12-18https://www.veeam.com/kb2353
Veeam Backup & Replication 9.5 U29.5.0.10382017-05-12https://www.veeam.com/kb2283
Veeam Backup & Replication 9.5 U19.5.0.8232017-01-20https://www.veeam.com/kb2222
Veeam Backup & Replication 9.5 U1 RC9.5.0.802----
Veeam Backup & Replication 9.5 GA9.5.0.7112016-11-16https://www.veeam.com/veeam_backup_9_5_release_notes_rn.pdf
Veeam Backup & Replication 9.5 RTM9.5.0.580----
Veeam Backup & Replication 9.0 U29.0.0.17152016-08-05https://www.veeam.com/kb2147
Veeam Backup & Replication 9.0 U19.0.0.14912016-03-24https://www.veeam.com/kb2114
Veeam Backup & Replication 9.0 GA9.0.0.9022016-01-12https://www.veeam.com/older-versions-download.html
Veeam Backup & Replication 9.0 RTM9.0.0.773----
Veeam Backup & Replication 8.0 U38.0.0.20842015-10-08https://www.veeam.com/kb2068
Veeam Backup & Replication 8.0 U2b8.0.0.20302015-04-28https://www.veeam.com/kb2024
Veeam Backup & Replication 8.0 U2a8.0.0.2029----
Veeam Backup & Replication 8.0 U2 GA8.0.0.2021----
Veeam Backup & Replication 8.0 U2 RTM8.0.0.2018----
Veeam Backup & Replication 8.0 P18.0.0.9172014-12-25https://www.veeam.com/kb1982
Veeam Backup & Replication 8.0 GA8.0.0.8172014-11-06https://www.veeam.com/older-versions-download.html
Veeam Backup & Replication 8.0 RTM8.0.0.807----
Veeam Backup & Replication 7.0 P4a7.0.0.8712014-06-05http://www.veeam.com/kb1891
Veeam Backup & Replication 7.0 P47.0.0.870----
Veeam Backup & Replication 7.0 P3a7.0.0.8392014-02-13http://www.veeam.com/kb1854
Veeam Backup & Replication 7.0 P37.0.0.833----
Veeam Backup & Replication 7.0 R2a7.0.0.7712013-11-13http://www.veeam.com/kb1831
Veeam Backup & Replication 7.0 R27.0.0.764----
Veeam Backup & Replication 7.0 P17.0.0.7152013-09-30http://www.veeam.com/kb1823
Veeam Backup & Replication 7.0 GA7.0.0.6902013-08-20--
Veeam Backup & Replication 6.5 P36.5.0.1442013-04-29https://www.veeam.com/kb1751
Veeam Backup & Replication 6.5 P16.5.0.1282012-12-24https://www.veeam.com/kb1714
Veeam Backup & Replication 6.5 GA6.5.0.1092012-10-09--
Veeam Backup & Replication 6.5 RTM6.5.0.106----
Veeam Backup & Replication 6.1 P1a6.1.0.2052012-08-15https://www.veeam.com/kb1671
Veeam Backup & Replication 6.1 P16.1.0.204----
Veeam Backup & Replication 6.1 GA6.1.0.1812012-06-04--
Veeam Backup & Replication 6.0 P36.0.0.1812011-12-14http://www.veeam.com/kb1442
Veeam Backup & Replication 6.0 P26.0.0.164----
Veeam Backup & Replication 6.0 P16.0.0.158----
Veeam Backup & Replication 6.0 GA6.0.0.1532011-08-22--
Veeam Backup & Replication 5.0 R3 Final5.0.2.230----
Veeam Backup & Replication 5.0 R35.0.2.224----
Veeam Backup & Replication 5.0 R25.0.1.198----
Veeam Backup & Replication 5.0 RTM5.0.0.1792010-08-30--
Veeam Backup & Replication 4.1 R34.1.2.125----
Veeam Backup & Replication 4.1 R2 P14.1.1.105----
Veeam Backup & Replication 4.1 R24.1.0.96----
Veeam Backup & Replication 4.0 GA4.0.0.80----

 

Release Notes for Veeam Management Pack 8.0 Update 6

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Challenge

Release Notes for Veeam Management Pack 8.0 Update 6.

NOTE: The Veeam Management Pack 8.0 Update 6 cumulative patches for Veeam Backup & Replication monitoring and VMware vSphere 7.0 monitoring are available through kb2940 and kb3112 correspondingly.

Cause

Please confirm you are running Veeam Management Pack 8.0 prior to installing this update. You can check this in Operations Manager console under Administration | Management Packs, the build number should be 8.0.0.2218 or later.

To install the update, import the management packs through Operations Manager console > Administration > Management Packs > Import Management Packs.

To obtain Veeam MP 8.0 for System Center - Update 6, please download it here.

NOTE: It is important that you update Veeam Management Pack Core Services to Support TLS 1.2 Protocol for Update 6.

Solution

New in This Release
  • Additional Hypervisor support vSphere 6.7. VMware vSphere 4.0 and later (including vSphere 6, vSphere 6.5, vSphere 6.7, vSphere 6.7 U1, vSphere 6.7 U2 and vSphere 6.7 U3) 
  • Monitoring SQL Transaction Log Backup Job. Veeam MP separately monitors SQL Transaction Log Backup jobs running inside backup jobs with the enabled application-aware processing option. For this purpose, Veeam MP includes a new Veeam SQL Transaction Log Backup Jobs view and Veeam Backup: SQL Transaction Log Job Status monitor.
  • Improved performance of Morning Coffee Dashboards. In previous versions, Morning Coffee Dashboards tended to load slowly for large-scale environments. In Veeam MP 8.0 Update 6, the performance of Morning Coffee Dashboards has been significantly improved.
  • A new metric for Veeam VMware Collector. Due to the Ops Mgr Health Service (Monitoring Agent Service) limitations that appear when a Veeam VMware Collector processes a large amount of data, it is required to distribute monitoring load among multiple Veeam VMware Collectors in large environments. To assess the monitoring load on Veeam VMware Collectors more precisely, Veeam MP provides a new % Object Monitoring Load metric.
Resolved Issues
  • No monitoring for Hyper-V hosts that exceeded the license limit. Veeam MP license limits the number of Hyper-V hosts enabled for monitoring in Ops Mgr. Earlier, if the number of licensed Hyper-V hosts was exceeded and new hosts were added to the Ops Mgr infrastructure, Ops Mgr automatically stopped monitoring the old infrastructure and started monitoring the newly added hosts. In Veeam MP 8.0 Update 6, the issue was resolved, and Ops Mgr continues monitoring the old infrastructure.
  • Ops Mgr event log shows excessive BackupCopyJobSessionFinished events. In previous versions, the Ops Mgr event log contained a large number of 3101 events caused by errors in the backup copy job status collection process. In Veeam MP 8.0 Update 6, the issue was resolved.
Known Issues and Limitations
  • Collector Autodeploy limitations. If you use the Collector Auto-Deployment feature to automatically deploy Veeam VMware Collectors on Management Servers, keep in mind that it will install clear 8.0 version without patches. When the installation completes, run the ISO\Update\VeeamMP80_Update6.exe installation file on each Veeam Collector to install patches.  
  • Veeam MP for Hyper-V stops collecting storage metrics. If storage migrates to another volume, the storage performance collection will halt and Veeam MP will stop collecting the following metrics: Storage IOPS, Storage KB Total/sec, Storage Flush Count and Storage Error Count. Note that this issue does not affect migration between hosts. To work around the issue, restart the Ops Mgr agent after storage migration.

More Information

Should you have any questions, contact Veeam Support.

Veeam Office 365 Complete Permissions

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Challenge

Configuring the required granular permissions for Veeam Office 365 and troubleshooting permission errors.

Cause

When adding an Organization there are 11 Verification checks that happen. Below lists each of the verification and what it means if it fails.
Note: Any permissions changes in Office 365 Online may take 15-60 minutes to apply.

  1. Connection to Microsoft Graph: This meaning can change based on if you are using Modern authentication or Basic authentication.
     
    • Modern authentication: This would mean that the Application ID and secret failed to authenticate.
      • Make sure the Application ID and Secret were properly entered
      • Check the Application APIs from the "Azure AD Application" section below
      • Try generating a new Application Secret from Azure AD
         
    • Basic authentication: This would mean that your username does not have permissions to authenticate with the Microsoft Graph Online.
      • If your Organization is Federated try creating a new cloud user account from Microsoft Azure AD for authentication.
      • Make sure that the user belongs to the Organization.
      • Check that user has all permissions assigned from the above SharePoint and Exchange section
         
  2. Connect to EWS: This is a connection to the Exchange Web Service.
     
    • Modern authentication: This uses a dual authentication leveraging the Application ID and Username.
      • For the Application ID check in Microsoft Azure AD that the correct APIs were assigned as Application and not Delegated.
      • For the Username check Microsoft Exchange Admin center that all permissions have been assigned to the user as documented below.
         
    • Basic authentication:
      • For the Username check Microsoft Exchange Admin center that all permissions have been assigned to the user as documented below.
         
  3. Connection to PowerShell: This step checks that we can connect to Exchange Online PowerShell. Only the username is used for this verification. Require AllowBasicAuthPowershell and AllowBasicAuthWebServices to be allowed in the group policy this user is added to.
     
  4. Check through PowerShell to see if the policies are allowed for the user:
  5. Check Exchange plan and SharePoint plan: If either of these fail then your plan cannot automatically identified as Valid. Use the below KB to add the proper plans to your configuration
     
  6. Check Required cmdlets access: related to Exchange Online.
     
  7. Check Mailbox Search role: related to Exchange Online.
     
  8. Check ApplicationImpersonation role: related to Exchange Online.
     
  9. Check that the user has been properly added to the role group with all necessary permissions as shown above in the Exchange section
     
  10. Check SharePoint Online Administrators role: This refer the SharePoint Administrator role that you assign to the user in the Admin Center.
     
    • Refer to the SharePoint section above and make sure that the service has the SharePoint Administrator role assigned
       
  11. Check LegacyAuthProtocolsEnabled: This is a setting in SharePoint Admin center to enable legacy Authentication.
     
    • Refer to the SharePoint section above to Allow Apps that don't use modern authentication.
    • “Unauthorized” error is thrown by SharePoint Online and/or OneDrive for business backup jobs: https://www.veeam.com/kb2714

Solution

This section will provide details on configuring permissions.

These links can be used to skip to the specific section.

Exchange
SharePoint
User App Password
Azure AD Application

 


 

Exchange

 Configuring Permissions for Exchange (on-premises or Online):

  • Login to the Exchange Admin Center: https://outlook.office365.com/ecp/
  • Select Permissions and add a New Role Group
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  • Create your role Group:
    • Name your role group appropriately (Example: VBO Permissions)
    • Add Roles:
      • ApplicationImpersonation
      • View-Only Configuration
      • View-Only Recipients
      • Mailbox Search
      • Mail Recipients
    • Add the Veeam Service account under Members
    • and Save
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SharePoint

Configuring Permissions for SharePoint Online

  • Add the SharePoint Administrator Role to user In Azure Admin Center: https://admin.microsoft.com/
     
  • Select: [Users] > [Active Users] >  Select the Backup Service account

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  • Allow Apps that don't use modern authentication In the SharePoint Admin Center:
    https://<ORGNAME>-admin.sharepoint.com/
     
  • Select: [Access control] > [Apps that don't use modern authentication] > [Allow Access]

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User App Password

Configuring user App Password:




 

Azure AD Application

Configuring Azure AD Application
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  • Name the Application, add Redirect URL (URL does not need to be real. Example: "http://localhost/"), and Click Register
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  • Select API permissions and Add permission. Please keep in mind that all permissions must be added as Application permissions and not Delegated permissions
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  • First API will be at the top of the page: Microsoft Graph> Application Permissions
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  • Check Directory.Read.All and Group.Read.All then select Add permissions.
    Directory.Read.All permission is required to read organization and users’ properties. Group.Read.All is required to read groups properties and membership.
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  • If you’re going to use application certificates, second API will be halfway down the page: SharePoint > Application Permissions
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  • Check Sites.Fullcontrol.All and User.Read.All. Then select Add permission.
    Sites.Fullcontrol.All is required to read sites content. User.Read.All is required to read user profiles.
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  • Last API is also required only if using application certificates. It will be at the bottom of the page Under Supported legacy APIs: Exchange> Application Permissions.
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  • Check full_access_as_app. Then select Add Permission.
    full_access_as_app is required to read mailboxes content.
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  • After all APIs have been added you will need to Grant consent:
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  • Select Certificates & secrets and New client Secret
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  • Add a Description> Choose Expiration> Add
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  • Copy Secret Value because it will no longer be available once you close the window:
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  • Locate Application ID: Overview> Application (client) ID
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How to log in to the Virtual Proxy Appliance

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Challenge

For troubleshooting or advanced configuration, you may need to log in to a Linux appliance deployed by Veeam Backup & Replication.
 
Linux appliances are used by Veeam Backup & Replication for several purposes:
  • In Surebackup, the Virtual Lab proxy appliance routes network traffic between isolated and production networks.
  • In Multi-OS File Level Restore, the proxy appliance mounts virtual machine disks.
  • In Cloud Connect Replication, the network extension appliances route traffic between tenant networks and service provider networks.

Solution

You must log in to the appliance as root. You can set a password in the credentials manager, or use the default password.
 
Setting Passwords
 
To set the password for the particular type of appliance, edit it in the credentials manager.
 
  • To set the password for Surebackup (Virtual Lab) and Multi-OS FLR appliances, edit the record with the description “Helper appliance credentials”.
  • To set the password for network extension appliances, edit the record with the appropriate description: “Tenant-side network extension appliance credentials” or “Provider-side network extension appliance credentials”. Only Cloud Connect Service Providers can set the password for provider-side appliances.
 
For Surebackup and Cloud Connect, you must re-deploy the appliance before you can use the new password. The multi-OS FLR appliance does not persist between restore sessions, so to use the new password you only need to close the file browser and restore again.
 
The password will be applied to all newly-deployed appliances. It is not possible to specify different passwords for different instances of the same appliance type.
 
 
Default Password (before version 9.5) 

NOTE: Starting from Veeam 9.5, a default password is not used for all appliances but Cloud Connect NEA.

You can only use a default password if no password has been set in the credentials manager.
 
To determine the default password for a particular appliance:
1) Start with the appliance name as it can be seen in the infrastructure view in the hypervisor;
2) Replace any “.” or "_" or space or parenthesis with “-“, but skip a trailing - (if any);
3) Add “_r” to the end.
 
For example, if your appliance’s vm name is “network.extension_appliance(cloud connect)”, the default password would be “network-extension-appliance-cloud-connect_r”.
 

How to work with Amazon EBS encryption using Veeam Backup for AWS

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Challenge

  • You want to backup or restore instances with encrypted volumes.
  • You receive one of the following errors while working with encrypted volumes:
  1. Encrypted snapshots with EBS default key cannot be shared
  2. The default encryption key in the <name> region of your service account is aws/ebs. Snapshots encrypted with aws/ebs cannot be shared
  3. User arn:aws:sts::<AccountId>:role/<RoleName> is not authorized to use resource arn:aws:kms:<RegionName>:<AccountId>:key/<keyID> (Actions: kms:<ActionName>)

Solution

To perform a backup to S3 Repository, a snapshot replication or a restore using Customer Master Keys (CMKs), you need to allow IAM Roles to use Encryption Keys involved in the task. 
We recommend to use Key Policies to control access to customer master keys.
Veeam Backup for AWS will check for the existence of necessary permissions in the Key Policies of the Encryption Keys, for IAM Roles used in the task.
If the verification fails, you will see an error message in the session log, informing you of missing permissions and for which IAM Roles in the Key Policy.

These topics will help you understand how and what permissions you need to add.

The set of permissions required for cryptographic operations


This is the set of permissions that should be given to an IAM Role via a Key Policy to perform cryptographic operations. 
"kms:Encrypt",
"kms:Decrypt",
"kms:ReEncrypt*",
"kms:GenerateDataKey*",
"kms:DescribeKey"
"kms:CreateGrant",
"kms:ListGrants",
"kms:RevokeGrant"
It’s the set that AWS gives the user of the Key by default. This means that if you add an IAM Role to the Key Policy using Default View, the awarded permissions will be enough. 
But if you want to add an IAM Role using Policy View (to add an IAM Role from another account, in any case you need to use Policy View), then you will need to add them manually. 
Here is the policy view example:
{
    "Id": "key-consolepolicy-3",
    "Version": "2012-10-17",
    "Statement": [
        {
            "Sid": "Allow use of the key",
            "Effect": "Allow",
            "Principal": {
                "AWS": "arn:aws:iam:: <accountid>:role/<rolename>"
            },
            "Action": [
                "kms:Encrypt",
                "kms:Decrypt",
                "kms:ReEncrypt*",
                "kms:GenerateDataKey*",
                "kms:DescribeKey"
            ],
            "Resource": "*"
        },
        {
            "Sid": "Allow attachment of persistent resources",
            "Effect": "Allow",
            "Principal": {
                "AWS": "arn:aws:iam:: <accountid>:role/<rolename>""
            },
            "Action": [
                "kms:CreateGrant",
                "kms:ListGrants",
                "kms:RevokeGrant"
            ],
            "Resource": "*",
            "Condition": {
                "Bool": {
                    "kms:GrantIsForAWSResource": "true"
                }
            }
        }
    ]
}
 

How to allow an IAM Role to use the CMK


To allow an IAM Role to use the CMK, you need to add the Role as the Key User to the Key Policy. There are two ways to do this:
Using the AWS Management Console default view
  1. Open the AWS Key Management Service (AWS KMS) console.
  2. To change the AWS Region, use the Region selector in the upper-right corner of the page.
  3. To view the Encryption Keys in your account that you create and manage, in the navigation pane choose Customer managed keys.
  4. In the list of CMKs, choose the Alias or Key ID of the CMK that you want to edit
  5. To add Key Users, use the controls in the Key users section of the page.
The set of permissions that AWS gives to the Key User by default will be enough to work with the CMK in Veeam Backup for AWS.

Note: You cannot add an IAM Role from another account using Default Policy view.
 
Using the AWS Management Console policy view
  1. Open the AWS Key Management Service (AWS KMS) console.
  2. To change the AWS Region, use the Region selector in the upper-right corner of the page.
  3. To view the Encryption Keys in your account that you create and manage, in the navigation pane choose Customer managed keys.
  4. In the list of CMKs, choose the Alias or Key ID of the CMK that you want to edit.
  5. In the Key Policy section, you might see the Key Policy document. This is Policy View.
    Or, if you created the CMK in the AWS Management Console, you will see the Default View with sections for Key Administrators, Key Deletion, and Key Users. To see the key policy document, choose Switch to policy view.
  6. Click Edit to start editing. After making changes, click Save.
The set of required permissions can be found in section The set of permissions required for cryptographic operations
 

Default Encryption Key of the region and how to change it


In some cryptographic operations, Veeam Backup for AWS is forced to use a Default Encryption Key in one of your regions to encrypt resources (for example, when you replicate encrypted snapshots without choosing a target key or you restore data from S3 repository between accounts). 

The Default Encryption Key in the region is the key that will encrypt all your resources, which must be encrypted, unless you explicitly specify the encryption key. (for example, when you create a volume from a shared encrypted snapshot without specifying a target key, it will be encrypted with the default key of the region). For more information about Default Encryption Key and creating resources from encrypted sources, see AWS Documentation.

How to change a Default Encryption Key in the region
  1. Open the Amazon Console at https://console.aws.amazon.com/ec2/
  2. To change the AWS Region, use the Region selector in the upper-right corner of the page.
  3. Choose EBS Encryption in the Account attributes section.
  4. Click Manage and select the new Default Encryption key from the drop-down list.
  5. Finish editing by clicking Update EBS Encryption.

Error: Encrypted snapshots with EBS default key cannot be shared


This error occurs in the case of a Cross-Account Backup or Snapshot Replication, when one or more volumes of the source instance are encrypted using the default AWS KMS encryption key (aws/ebs alias). 
The only possible solution here is to re-encrypt the source volume using a custom key.
You cannot change the CMK that is associated with an existing snapshot or volume. However, you can associate a different CMK during a snapshot copy or volume creation operation so that the resulting resource is encrypted by the new CMK.

For more information about Snapshot sharing, see AWS Documentation

 
Error: The default encryption key in the <name> region of your service account is aws/ebs. Snapshots encrypted with aws/ebs cannot be shared.


This error occurs in cases where the snapshot that we are going to encrypt with the Default Encryption Key of the region should be shared, but the Default Encryption Key of the region is the default AWS KMS encryption key (aws/ebs alias).
It happens, because AWS does not allow to share snapshots that are encrypted using the default AWS KMS encryption key (aws/ebs alias).
To solve this problem, you need to change the Default Encryption Key in the desired region. 
How to change the Default Encryption Key of the region, you can find in section Default Encryption Key

For more information about snapshot sharing, see AWS Documentation
 

Error: User arn:aws:sts::<AccountId>:role/<RoleName> is not authorized to use resource arn:aws:kms:<RegionName>:<AccountId>:key/<keyID> (Actions: kms:<ActionName>)


This error occurs if, at the time the task was started, we found that one of the IAM Roles does not have any permissions to one of the Encryption Keys. 
To solve it, you need to add the missing permissions for the IAM Role to the Key Policy
How to do this, you can find in section How to allow an IAM Role to use the CMK
The error indicates the missing permissions, IAM Role and Encryption Key identifiers.

Veeam ONE XML External Entity Processing vulnerabilities

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Challenge

XML External Entity Processing vulnerabilities in Veeam ONE Reporter component lead to an ability to read arbitrary files without authentication.
The severity of the vulnerabilities is critical, the CVSS v3 score is 7.5.

Cause

Veeam ONE Reporter uses XML files for importing and exporting report templates. A remote attacker may send malicious data in the HTTP request sent to the Veeam ONE Reporter web server (default port 1239) which will be parsed due to lack of XML input validation. The exploitation of the vulnerabilities may lead to the disclosure of confidential data. These vulnerabilities are tracked as ZDI-CAN-10709 and ZDI-CAN-10710.

Solution

Hotfixes available for the following versions of Veeam ONE:  
  • 10 (build 10.0.0.750)
  • 9.5 Update 4a (build 9.5.4.4587)
NOTE: These hotfixes are not compatible with version 9.5 Update 4 (build 9.5.4.4566). Customers running this version are advised to upgrade to version 10 or 9.5 Update 4a and then apply the corresponding hotfixes.

The hotfixes must be installed on the Veeam ONE server.

More Information

[[DOWNLOAD|DOWNLOAD HOTFIX FOR VEEAM ONE 10|https://www.veeam.com/download_add_packs/virtualization-management-one-solution/10.0.0.750_KB3221/]]
MD5: e718428479bfbdade3a007c993db3e7d
SHA-1: a75e610a54105282e2ae4770843f53989531410e

[[DOWNLOAD|DOWNLOAD HOTFIX FOR VEEAM ONE 9.5 U4A|https://www.veeam.com/download_add_packs/virtualization-management-one-solution/9.5.4.4587_KB3221/]]
MD5: cd245dc3e797c4d1ec46e4494a84a5fb
SHA-1: 3d3b2b9bdfe6310a4cf72fe9fc041ba58f4b0bca

Veeam ONE Remote Code Execution Vulnerabilities

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Challenge

Vulnerabilities in Veeam ONE Agent components residing on Veeam ONE and Veeam Backup & Replication servers allow executing malicious code remotely without authentication. This may lead to gaining control over the target system.
Severity: critical
CVSS v3 score: 9.8

Cause

Veeam ONE Agent uses .NET data serialization mechanisms. The remote attacker may send malicious code to the TCP port opened by Veeam ONE Agent (TCP 2805 by default) which will not be deserialized properly. The deserialization of untrusted data is performed during TLS Handshake (vulnerability tracked as ZDI-CAN-10400 and CVE-2020-10914) and during logging of error messages (vulnerability tracked as ZDI-CAN-10401 and CVE-2020-10915).

Solution

Hotfixes are available for the following Veeam ONE versions:
  • 10 (build 10.0.0.750)
  • 9.5 Update 4a (build 9.5.4.4587) 
NOTE: These hotfixes are not compatible with version 9.5 Update 4 (build 9.5.4.4566). Customers running this version are advised to upgrade to version 10 or 9.5 Update 4a using updated ISO images.

The hotfix must be installed on the Veeam ONE server. Veeam ONE Agents on the Veeam Backup & Replication servers will be updated automatically after installing the hotfix. After applying the updates your Veeam ONE Agent version will be 10.0.1.750 on Veeam ONE version 10 servers and 9.5.5.4587 on Veeam ONE 9.5 Update 4a servers.

User-added image

Please note, that all new deployments of Veeam ONE version 10 and version 9.5 Update 4a installed using the ISO images downloaded after 04/15/2020 are not vulnerable.

More Information

These vulnerabilities were discovered by:
Michael Zanetta & Edgar Boda-Majer from Bugscale working with Trend Micro Zero Day Initiative.

[[DOWNLOAD|DOWNLOAD HOTFIX FOR Veeam ONE 10|https://www.veeam.com/download_add_packs/virtualization-management-one-solution/10.0.0.750_KB3144/]]
MD5: 39ca33e5c9c0fec534ad5d2e87987985
SHA1: f42676d7997d57504944f02116e842b7ce4f3358

[[DOWNLOAD|DOWNLOAD HOTFIX FOR Veeam ONE 9.5 U4a|https://www.veeam.com/download_add_packs/virtualization-management-one-solution/9.5.4.4587_KB3144/]]
MD5: 89817e0eeac0d0434218b928a1d0e918
SHA1: a78af22d463be8c0d2255cfdf732f210298a251d

 

How to create a support case with Veeam

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Challenge

This KB article was created to document how to create a case with Veeam Support via the customer portal.

Note:  In order to create a support case for Veeam Endpoint Backup, open the application and choose "Support" tab. 

In order to open a new case you must be designated as a Case Administrator. For more information on how to setup Case Administrators review  https://www.veeam.com/kb2211 .

Solution

Any information you can provide regarding the issue you are experiencing could have a significant impact on how fast the issue is diagnosed and resolved. You will be asked to provide the following information:

  • Issue description, impact on your system and business operations, issue severity, and the exact text of error messages and diagnostic details.
  • Steps to reproduce the problem, known workarounds
  • Contact number where you can be reached
  • Best time to reach you, and contact method (i.e. email/phone)
 
 
  1. Go to https://my.veeam.com  (or directly to our customer portal  https://my.veeam.com/#/open-case/step-1 )
  2. Enter your credentials and click Sign In

    User-added image

  3. Click on "Open Case" button in the menu on the left side. Please note that you must be a Case Administrator or License Administrator to submit a case via the Portal. If you aren't currently a Case Administrator or License Administrator, please follow this guide to learn how to become one for your Account or call us if you have an urgent issue. 
  4. Choose a Case Type. Technical is for Break-fix issues or any kind of technical questions related to Veeam products. Licensing covers any licensing or related questions and General Inquiry is for feedback or issues related Veeam websites and services, not products. 
  5. On the left side of the page you need to fill in all the required details. Please remember to include the exact error message that is occurring. Screenshots inclusion can often help expedite resolution.

    User-added image

  6. After clicking "Next" you will be taken to a page listing several KB articles that may be related to your issue. To continue with case creation, please click "Next" again.
  7. On the next page you will be asked to add attachments to your case. It is imperative that you provide diagnostic logs when creating a case so that Veeam Support may best assist you.
    •Select the bucket relative to your region.
    •For cases relating to Veeam Backup & Replication please review this article for details on how to collect logs: https://www.veeam.com/kb1832
    •For cases related to Veeam Agent for Windows please review this article for details on how to collect logs: https://www.veeam.com/kb2404
  8. On the last page of case creation you will have an opportunity to review all details provided and provide specific contact details. If you have a direct number you can reached at please consider adding it at this point.
 
 

After you have created a case you will be contacted within the time set forth in the SLA agreement for the severity you specified.
Veeam's severity system operates similar to the DEFCON system, lower number=high priority.

User-added image

To view your Production Licenses or discover what email is assigned as the License Administrator please click here: https://my.veeam.com/#/licenses/production

More Information

For more information, please refer to our Support Policy: http://www.veeam.com/files/veeam_software_support_policy.pdf

Support statement for cloud storage gateway software

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Challenge

Using cloud storage gateway software like Tiger Bridge to copy backup data to cloud storage providers like and/or to reclaim disk space belonging to copied backups from the primary backup repository based on certain thresholds.  

Cause

Veeam Backup & Replication architecture and interaction with its backup files requires that all backup file's data remains in the backup repository, and does not support external data movers that offload some or all of backup file's data to another storage, including object storage.

Veeam recommends using native Veeam Backup & Replication functionality for offloading backup files to object storage, which operates in a significantly different manner:

1. It preserves certain essential parts of offloaded backup files' data in the primary backup repository permanently.

2. It passes the awareness of offloaded data blocks to various product functions, which then treat such data blocks in a special manner to ensure reliable operations, acceptable levels of performance, and reduced storage/ingress/egress costs.

Solution

Veeam Customer Support will not support environments where some or all of backup files' data is being offloaded to another storage with 3rd party solutions. For additional information, please refer to the User Guide.

Veeam Customer Support is unable to assist with failed restores from copies of backups made by 3rd party solutions, because Veeam cannot guarantee that the backup files' data was correctly managed by the 3rd party application, and is consistent. This is especially true with object storage, which often provides "eventual consistency" only. 

"Proxy offline time exceeded” error after updating Veeam Backup for Microsoft Office 365 to version 4c

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Challenge

After updating Veeam Backup for Microsoft Office 365 4c (build 4.0.1.531) backups start to fail with the “Proxy offline time exceeded”.

Cause

At the end of every month, Veeam Backup for Microsoft Office 365 collects licensing information. If your Veeam Backup for Microsoft Office 365 server is installed on a server with a time zone east of GMT (GMT +1, GMT +2, and so on) a duplicate record is mistakenly created. Because of this record, the synchronization between proxies and the controller fails and after 48 hours all remote proxies stop working.

Solution

Contact Veeam support to obtain a hotfix if you are experiencing this issue.
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