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How to merge Veeam licenses

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Challenge

This KB article is to serve as a guide on licensing practices and merge rules for Veeam Backup & Replication v10, Backup & Replication 9.5 update 4 and later, and Backup & Replication v9.5 Update 3a and earlier.

This article describes the process of merging Veeam licenses.

Cause

A license file installed to your Veeam software replaces the information from the previous license of that type. A merged license file allows for increased socket or instance capacity by combining licenses from multiple Support IDs.

Please note that the merged license key will use the earliest support expiration date of all product keys.

 

Solution

NOTE! Licenses can be merged only when they have the same:
  • Account Name
  • Product Name and Edition
  • Product Version
  • Licensing Terms
  • License Administrator
  • They must all be Active on Support.


Veeam Backup & Replication v10
Version 10 of Veeam Backup & Replication is designed to accept two separate license files; one for sockets and one for instances. If you have multiple license keys for either workload, you will need to merge them together before installation.

Your License Administrator may obtain a merged license file by following the steps below.

1.    Log on to the Veeam My Account dashboard and go to License management >> Production Licenses (https://my.veeam.com/#/licenses/production)

2.    If you are managing multiple accounts, please select the account you are performing the merge for.

User-added image
Once you have made the selection all the products under the account will be visible.
User-added image
3. To start the merge process, please use the License merge link:
User-added image
4.    Now you can select the Products and the SupportID’s you want to merge. You can select several compatible product licenses to merge into one license file.
User-added image
5.    After you have selected the SupportID’s you want to merge; you will have to click the Preview button to view the new licenses information. You will need to select which version of Veeam the requested merged file is for.
User-added image
6.    After you have verified the information’s of the page you will have to use the “Merge Licenses” button to finalize the merge process. You will then be presented with an option to download the license or send a copy to the license administrator’s email.
User-added image
Veeam Backup & Replication Update 4 and later

Version 9.5 U4 and later of Veeam Backup & Replication has a similar process to the one about but the console is designed to accept only a single license key. If you have multiple license keys or keys for different workloads (sockets and instances); you will need to merge all of them together before installation. Installation of a license will replace the previously installed license.



Veeam Backup & Replication v9.5 Update 3a and earlier

Version 9.5 U3a and earlier of Veeam Backup & Replication has a similar process to the one about but the console is designed to accept only a single license key. If you have multiple license keys or keys for different workloads (sockets and instances); you will need to merge all of them together before installation. Installation of a license will replace the previously installed license.

More Information

1.    To revert the License Key merge operation, Customers may choose “Cancel merge” to destroy the merged license and revert to original product License Keys.
2.    License Key split option on the Customer portal is available to select Customers only. Splitting licenses within one SupportID requires opening a licensing support case at https://my.veeam.com.
3.    Please note that the license auto-update feature does NOT correctly update merged licenses created on the license management portal. If you have enabled auto-update, disable it before installing a merged license from the license management portal.
4.    More info about the merge policy 
here

 

Veeam Backup & Replication Upgrade Paths

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Challenge

This article documents the path to be taken to get to the most recent version.

Solution

If you are using Cloud Connect, please consult with your provider to ensure you are on the same, or earlier, version than the provider. A tenant cannot be on a newer version than the provider.

Please see the supported versions and system requirements page in the User Guide for the most up-to-date information prior to upgrading. Links included under More Information at the bottom of this article.

Please refer to the following links for steps and more information on upgrading to 9.0, 9.5, or 10.0:


The latest Veeam updates:
https://www.veeam.com/updates.html

Old versions of Veeam Backup & Replication can be found here:
https://www.veeam.com/older-versions-download.html


7.x
7.x -> 7.0.0.871 -> 9.0.0.902 -> 9.5.0.1922 -> 10.0.0.4461

  1. Install Veeam Backup & Replication 7.0 Patch 4 (7.0.0.871)
  2. Create a manual configuration Backup
  3. Install Veeam Backup & Replication 9.0.0.902
  4. Create a manual configuration Backup
  5. Install Veeam Backup & Replication 9.5 Update 3 9.5.0.1922
  6. Create a manual configuration Backup
  7. Install Veeam Backup & Replication v10 

Refer to above links for steps to upgrade.


8.x
8.x -> 8.0.0.2084 -> 9.0.0.902 -> 9.5.0.1922 -> 10.0.0.4461

  1. Veeam Backup & Replication 8.0 Update 3: (8.0.0.2084)
  2. Create a manual configuration Backup
  3. Install Veeam Backup & Replication 9.0.0.902
  4. Create a manual configuration Backup
  5. Install Veeam Backup & Replication 9.5 Update 3 9.5.0.1922
  6. Create a manual configuration Backup
  7. Install Veeam Backup & Replication v10 

Refer to above links for steps to upgrade.


9.0.x
9.0.x > 9.5.0.1922 -> 10.0.0.4461

  1. Install Veeam Backup & Replication 9.5 Update 3 9.5.0.1922
  2. Create a manual configuration Backup
  3. Install Veeam Backup & Replication v10 

Refer to the above links for steps to upgrade.

 

More Information

Build numbers and version of Veeam Backup & Replication

Veeam Backup & Replication support for VMware vSphere

 
Veeam Backup & Replication v10 Platform Support:
 
vSphere: https://helpcenter.veeam.com/docs/backup/vsphere/platform_support.html?ver=100
Hyper-V: https://helpcenter.veeam.com/docs/backup/hyperv/platform_support.html?ver=100

Veeam Backup & Replication v10 System Requirements:

vSphere: https://helpcenter.veeam.com/docs/backup/vsphere/system_requirements.html?ver=100
Hyper-V: https://helpcenter.veeam.com/docs/backup/hyperv/system_requirements.html?ver=100

 

HCL - Panzura - Freedom NAS

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Challenge

VeeamReadyRepo

Product Information:

Company name: Panzura, Inc.
Product Family: Freedom NAS
Status: Veeam Ready - Repository*
Classification Description: Verified backup storage that supports all Veeam backup and restore features.

*This Veeam Ready test was performed with an SSD/Flash configuration. As such, this classification only applies to similar configurations in which the same amount or more SSD drives. The use of non-SSD drives may negatively impact performance.

Solution

Product Details:

Model number: 5500
Storage Category: Cloud-out NAS Storage
Drive quantity, size, type: 12 - 800GB, SAS SSD
Storage configuration: RAID50 via automatic software configuration
Firmware version: 7.0.2.5
Connection protocol and speed: SMB, 2 x 10GbE
Additional support: All models and configurations of Freedom NAS with specifications equivalent or greater than the above

General product family overview:

Panzura FreedomTM is an intelligent hybrid cloud storage solution underpinned by Panzura CloudFS. Panzura CloudFS is a scale-out, distributed file system purpose-built for the cloud. Programmatically accessible through REST APIs, it utilizes high performance flash in the data center, and integrates the cloud for economics, scalability, and durability. Unlike NAS, it scales globally across multiple sites and multiple clouds.

 

Veeam testing configuration:

Note: The following settings were used by the vendor to meet Veeam Ready testing requirements and should not be considered best practices. Additional changes or settings may be needed to meet the storage efficiency or performance needs for each environment. For each setting, reference links are provided for further clarification.
 

Veeam Build Number: 9.5.0.1536

Job Settings:

Deduplication: Enabled (Default)
Compression: Optimal (Default)
Storage Optimization: Local Target (Default)
 

Repository Settings:

Repository Type: Shared Folder
Align backup file blocks:  Enabled
Decompress before storing:  Disabled (Default)
Per-VM Backup Files:  Enabled


Vendor recommended configuration:

Hardware Settings: The default configuration enables auto-tuning for all Panzura settings, which work well with the Veeam application. The caching policy should be set to pinned (as opposed to autotune) to ensure the administrator controls which backup sets are available locally. All Veeam backup data must be pinned locally to ensure fast restores and effective data operations within Veeam, without cloud reads.

More Information

This storage system has a feature which allows older data to be offloaded to object storage. Object storage gateway appliances that are used to store backup data in filer (CIFS/NFS) or block device mode (iSCSI/FC/SAS) are not supported if the backup data is offloaded to object storage and is no longer stored directly on the appliance. If there is a need to offload restore points to a remote site, the only supported way is to use Capacity Tier or Backup to Tape jobs. Please find additional details here.

SMB write-through is supported on this platform and was used in the Veeam Ready testing. You must enable the SMB write-through setting on the storage to avoid issues that are described in the following knowledge base entry: KB3124.

SQL Express Maximum Database Size Limitation

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Challenge

Once Veeam ONE database reaches the maximum allowed size, Veeam ONE will not be able to continue data collection thus affecting data accuracy and alarms generation.
 

Cause

If you choose to host the Veeam ONE database on Microsoft SQL Server Express, be informed there is a 10 GB database size limitation for this edition. For details, see Editions and Supported Features for SQL Server.

Solution

Database migration (permanent solution)

The best way to resolve the issue would be to move Veeam ONE database to a Standard or Enterprise edition of MS SQL Server. The procedure for configuring Veeam ONE to use a new SQL Server connection is described in the following KB article: http://www.veeam.com/kb1599

Purging old data (temporary workaround)

You can also address the issue by purging old performance data as described below.

You can delete past performance data via a custom SQL script that should be run against Veeam ONE database. Follow these steps to reduce the database size:

1. Before you begin:
  • make sure to properly backup Veeam ONE database;
  • be aware that this change will touch all of Veeam ONE components: for example in Veeam ONE Reporter you will not be able to build reports that rely on the data that you delete with the script presented below;
  • keep in mind that all graphs in Veeam ONE Monitor that rely on the deleted data that will be unavailable;
  • unless specifically instructed by Veeam Support, do not modify the SQL statement and do not execute it against other database tables. If the aforementioned workaround does not help to reduce the database size, please contact Veeam Support for further assistance.
2. Stop Veeam ONE Monitor and Reporter services on the Veeam ONE server.
3. Specify the time and the database name in the following statement: 
 
CHECKPOINT
DECLARE @dt DATETIME
SET @dt = CONVERT(DATETIME, '2018-01-25 00:00:00.001' ,120)
 
WHILE EXISTS (SELECT * FROM [monitor].[perfsamplelow] WITH(NOLOCK) WHERE [timestamp] < @dt)
BEGIN
    BEGIN TRAN
    DELETE TOP (50000) FROM [monitor].[perfsamplelow] WHERE [timestamp] < @dt
    COMMIT TRAN
    CHECKPOINT
END​
DBCC shrinkfile (N'VeeamOne', 1)​

   2017-01-25 00:00:00.001 - the point in time before which the historical performance data will be purged. Change the date accordingly.
   (year)-(month)-(date)

4. Execute the statement against Veeam ONE database.
NOTE: this operation can cause significant workload on the database and growth of the database transaction log. Make sure you do not have mission-critical databases on this server.
5. Start Veeam ONE Monitor and Reporter services on the Veeam ONE server.


Reducing further database growth rate

Before applying any of the approaches described below, you will need to migrate the DB to a standard or enterprise installation of MS SQL Server or purge the old data.

Changing the scalability mode from Typical to Advanced
In the Advanced mode, the data collections are less frequent and include fewer performance metrics, which helps to slow down the database growth. You can learn more about the Advanced scalability mode from our deployment guide.

Modifying the Retention policy
You can modify the historical data retention period by adjusting the settings in Veeam ONE Settings utilityRetention Policy Period section.
 

More Information

In case the aforementioned cleanup procedure does not help, please contact Veeam Support.

Release Notes for Western Digital Plug-In for Veeam Backup & Replication 1.0.81

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Challenge

Release Notes for Western Digital Plug-In for Veeam Backup & Replication 1.0.81

This update supersedes Western Digital Plug-In for Veeam Backup & Replication 1.0.80

 

Cause

Before installing this update, make sure you are running Veeam Backup & Replication version 9.5.4.2866 or later.

To check the version, do the following:
  1. Open the Veeam Backup & Replication console.
  2. In the main menu, click Help and select About.

Solution

This update features the following enhancement:
  • Added support for IntelliFlash OS version 3.10.1.x or later.

More Information

[[DOWNLOAD|DOWNLOAD UPDATE|https://www.veeam.com/download_add_packs/vmware-esx-backup/wd/]]

MD5 checksum for WesternDigitalPlugin_1.0.81.zip: 3a30b5a4887eec7f038c2c3783d2123b
SHA-1 checksum for WesternDigitalPlugin_1.0.81.zip: d4b33e7b927633ced9718d257d984086bdcb4647

SQL Express Maximum Database Size Limitation

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Challenge

Once Veeam ONE database reaches the maximum allowed size, Veeam ONE will not be able to continue data collection thus affecting data accuracy and alarms generation.
 

Cause

If you choose to host the Veeam ONE database on Microsoft SQL Server Express, be informed there is a 10 GB database size limitation for this edition. For details, see Editions and Supported Features for SQL Server.

Solution

Database migration (permanent solution)

The best way to resolve the issue would be to move Veeam ONE database to a Standard or Enterprise edition of MS SQL Server. The procedure for configuring Veeam ONE to use a new SQL Server connection is described in the following KB article: http://www.veeam.com/kb1599

Purging old data (temporary workaround)

You can also address the issue by purging old performance data as described below.

You can delete past performance data via a custom SQL script that should be run against Veeam ONE database. Follow these steps to reduce the database size:

1. Before you begin:
  • make sure to properly backup Veeam ONE database;
  • be aware that this change will touch all of Veeam ONE components: for example in Veeam ONE Reporter you will not be able to build reports that rely on the data that you delete with the script presented below;
  • keep in mind that all graphs in Veeam ONE Monitor that rely on the deleted data that will be unavailable;
  • unless specifically instructed by Veeam Support, do not modify the SQL statement and do not execute it against other database tables. If the aforementioned workaround does not help to reduce the database size, please contact Veeam Support for further assistance.
2. Stop Veeam ONE Monitor and Reporter services on the Veeam ONE server.
3. Specify the time and the database name in the following statement: 
 
CHECKPOINT
DECLARE @dt DATETIME
SET @dt = CONVERT(DATETIME, '2018-01-25 00:00:00.001' ,120)
 
WHILE EXISTS (SELECT * FROM [monitor].[perfsamplelow] WITH(NOLOCK) WHERE [timestamp] < @dt)
BEGIN
    BEGIN TRAN
    DELETE TOP (50000) FROM [monitor].[perfsamplelow] WHERE [timestamp] < @dt
    COMMIT TRAN
    CHECKPOINT
END​
DBCC shrinkfile (N'VeeamOne', 1)​

   2017-01-25 00:00:00.001 - the point in time before which the historical performance data will be purged. Change the date accordingly.
   (year)-(month)-(date)

4. Execute the statement against Veeam ONE database.
NOTE: this operation can cause significant workload on the database and growth of the database transaction log. Make sure you do not have mission-critical databases on this server.
5. Start Veeam ONE Monitor and Reporter services on the Veeam ONE server.


Reducing further database growth rate

Before applying any of the approaches described below, you will need to migrate the DB to a standard or enterprise installation of MS SQL Server or purge the old data.

Changing the scalability mode from Typical to Advanced
In the Advanced mode, the data collections are less frequent and include fewer performance metrics, which helps to slow down the database growth. You can learn more about the Advanced scalability mode from our deployment guide.

Modifying the Retention policy
You can modify the historical data retention period by adjusting the settings in Veeam ONE Settings utilityRetention Policy Period section.
 

More Information

In case the aforementioned cleanup procedure does not help, please contact Veeam Support.

Understanding Veeam ONE 9.5 Deployment Types

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Challenge

Understanding the difference between Optimized for Typical Deployment, Optimized for Advanced Scalability Deployment and Backup Data Only data collection modes.

Cause

Data collection mode determines what metrics Veeam ONE will collect, and specifies the product configuration in a number of areas. Choosing an appropriate data collection mode allows you to optimize monitoring and reporting performance and improve user experience in Veeam ONE.
You can choose of the following Veeam ONE data collection modes:
  • Optimized for Typical Deployment mode is recommended for small to medium environments up to 100 hosts and 1500 VMs. In this mode, Veeam ONE collects all inventory, configuration and performance metrics, and makes collected data available in dashboards, reports and alarms. This mode provides the greatest data granularity level, but results in a greater load on the Veeam ONE server and a larger size of Veeam ONE database.
  • Optimized for Advanced Scalability Deployment mode is recommended for large environments with more than 100 hosts and 1500 VMs. In this mode, Veeam ONE collects all metrics required for alarms and reports. This mode provides a lesser data granularity level than the Typical Deployment mode, and results in a lower load on the Veeam ONE server and a smaller size of the Veeam ONE database.
  • Backup Data Only mode is recommended for users who want to focus on Veeam Backup & Replication monitoring and reporting, and do not need a deep visibility of the virtual infrastructure. In this mode, Veeam ONE collects all inventory, configuration and performance metrics from Veeam Backup & Replication servers. It also collects inventory and configuration metrics from virtual infrastructure servers, but skips virtual infrastructure performance metrics. As a result, Veeam ONE dashboards, reports and alarms display backup-related data only; for VMware vSphere and Microsoft Hyper-V objects, performance data is not available. This mode results in the least possible size of the Veeam ONE database and the lowest load on the Veeam ONE server.

Solution

To switch between the modes:
  1. Open Veeam ONE Monitor.
  2. On the toolbar, click Options and select Server Settings. Alternatively, you can press [CTRL+S] on the keyboard.
  3. Open the Other Settings tab.
  4. In the Support utility section, click Launch.
  5. In the Veeam ONE Settings menu, select Scalability.
  6. Choose the necessary data collection mode and click Save.
  7. Restart Veeam ONE Monitor Server and Veeam ONE Reporter Server services.

NOTE that the previously collected data will not be revisited.

More Information

For the list of settings and metrics affected by the deployment mode change, please refer to this deployment guide page.

If you have any questions, contact Veeam Support.

Understanding the influence of different database recovery models on Veeam ONE operation

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Challenge

Transaction log files for the Veeam ONE database grow too large or take up all available space on disk.

Cause

If you use the Full or Bulk-Logged recovery model for the Veeam ONE database, and collect a large amount of data from the virtual environment and backup infrastructure, database transaction log files can quickly grow in size.

Solution

Starting with version 9.5, Veeam ONE forcibly sets the recovery model to Simple when the database is created during installation. This type of recovery model prevents uncontrolled growth of database files. 
However, for some configurations, such as SQL Server Always-On Availability Groups, the recovery model cannot be set to Simple. To reduce the amount of collected and stored data, you may consider changing Veeam ONE data collection mode. For details, see KB2179.
 

More Information

If you have any questions, contact Veeam Support.

Veeam Backup & Replication - Steps to Compile and Upload Logs

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Challenge

If you are a Cloud Provider gathering logs from your infrastructure please see:  https://www.veeam.com/kb2096

This article covers how to properly compile your logs in Veeam Backup & Replication v8.x and newer, as well as what to include when submitting a Support case for technical assistance.
 

Solution

The following animation demonstrates how to compile logs in Veeam Backup & Replication.

User-added image

  1. To compile your logs via the log compilation wizard, click the Menu button in the top left-hand corner of the gui and go to Help -> Support Information in the Veeam Backup & Replication console. 
  2. This wizard will allow you various methods to compile logging. For Backup, Replication, and other jobs, select “Export logs for this job.” If multiple jobs are affected, you can multiple-select. For problems with restore or replica failover, you should select “Export logs for these objects” and choose the  production VM  that was backed up or replicated. For issues with the GUI or problems that don’t fall into any of the above categories, select “Export all logs for selected components” and choose “This server.”
  3. If possible, compile the logging for each job with issues for at least the last week.
  4. You may save these logs to any location. Ensure that the location referenced has free space for compilation.
  5. When selecting "Next", the wizard will notify of its progress in the compilation process. 
  6. Please attach these to your case via the customer portal by clicking "Add logs" at https://my.veeam.com/#/my-cases 


If you would prefer to upload the logs via SFTP please notify Veeam Support and an engineer will provide SFTP credentials for the case.
To upload logs via SFTP please review this article: https://www.veeam.com/kb1661

More Information

Below are the relative log path lists for Veeam Backup & Replication. If there are difficulties compiling the logging requested via the wizard-based instructions above, please obtain the files from the appropriate directory below and provide Veeam Support a .zip file copy. 

  • Windows 2003, XP – C:\Documents and Settings\All Users\Application Data\Veeam\Backup\
  • Windows Vista, 7 - C:\Users\All Users\Veeam\Backup\
  • Windows 2008/2008 R2/2012 - C:\ProgramData\Veeam\Backup\
  • Linux - /var/log/VeeamBackup/

Typical log files requested for a manual log compilation will be:

  • The task's folder located in the parent directory, zipped. This will contain all relevant job/task/agent data.

  • All logs from the parent directory named svc.*.log, util.*.log, as well as the VeeamBackupManager.log and VeeamShell.log
 

Please note that the information provided to Veeam for purposes of customer support may be considered protected under certain data protection regulations and/or internal company policies. A list of potentially sensitive data types is available in the following KB article. The Support team may provide with a log scrubbing utility upon request. Veeam will only utilize this information for the specific purpose of providing customer support to you and will protect the information in accordance with its privacy policy. In any event, the information provided will be securely deleted after 45 inactive days as of the last upload to the SFTP. If you would like it deleted sooner, please express this request directly to your support contact once the issue has been resolved. For more information on how we process the collected data, please visit: https://vee.am/processing_of_personal_data

Release Information for Veeam Agent for Oracle Solaris v2

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Challenge

Release information for Veeam Agent for Oracle Solaris v2

Cause

Upgrade from v1 is not supported, clean installation is required. 

Upgrade from Veeam Agent for Solaris v2 RTM (build 2.0.0.123) is possible. 
Please confirm that you are running version 2.0.0.123 or later prior to upgrading. You can check this using veeamconfig --version in Oracle Solaris command-line interface. After upgrading, your build number will be 2.0.0.126

Solution

Please refer to What’s New and Release Notes documents for the detailed information about this release.

Be sure to review the upgrade Known Issues and System Requirements sections of the Release Notes document closely

More Information

[[DOWNLOAD|DOWNLOAD NOW|https://www.veeam.com/send_license/oracle-solaris-agent/]]

MD5: e7b163902ff4fb31a601f785f9514d5f
SHA-1: 8784e39960765b4469be31bc5b067a7f775760e2

HCL - FAST LTA - Silent Brick FLASH

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Challenge

VeeamReadyRepo

Product Information:

Company name: FAST LTA, AG
Product Family: Silent Brick System
Status: Veeam Ready - Repository
Classification Description: Verified backup storage that supports all Veeam backup and restore features.

Solution

Product Details:

Model number: FAST LTA - Silent Brick FLASH
Storage Category: Hybrid Storage
Drive quantity, size, type: 12 - SATA FLASH discs via SAS Bus
Storage configuration: SecureNAS - Triple Parity
Firmware version: 2.11
Connection protocol and speed: 10GbE
Additional support: All models and configurations of Silent Brick System with specifications equivalent or greater than the above.

General product family overview: Simplify your backup with Silent Bricks. On-premise storage appliances with integrated data protection for all NAS and VTL requirements. Media replication and rotation. Online, offline and off-site, with support for air gap environments. All in one system. The Silent Brick System is based on modular and transportable storage units called 'Silent Bricks' where each Silent Brick consists of 12 Disks. Depending on the Silent Brick Type these disks may be HDD (Silent Brick ) or SSD ( Silent Brick FLASH ).
The assignment is done on a per Brick Basis where each Brick can act as a Backup to Disk Storage, a virtual Tape Library or an Archival Storage. The redundancy when set up as Backup to Disk Storage is configurable with 2 or 3 Parities per Silent Brick. A SecureNAS Volume can then be spanned over 1 to many Silent Bricks. Extending a SecureNAS Volume is possible on the fly by assigning additional Bricks. The parities will still be on a per Silent Brick Basis. For optimal performance the Silent Brick System offers dual 10GB Ethernet connection.

 

Veeam testing configuration:

Note: The following settings were used by the vendor to meet Veeam Ready testing requirements and should not be considered best practices. Additional changes or settings may be needed to meet the storage efficiency or performance needs for each environment. For each setting, reference links are provided for further clarification.

Veeam Build Number: 9.5.0.1922

Job Settings:

Repository Settings:

 

Vendor recommended configuration:

Hardware Settings:

  • Jumbo frames used in testing environment
  • SMB storage protocol used during testing. Vendor also supports NFS, and ISCSI or Fibre Channel for virtual tape library support.
  • Dedicated SMB user for storage share, used default settings for share configuration
  • 3 parities used in RAID Z configuration

More Information

SMB write-through is supported on this platform and was used in the Veeam Ready testing. You must enable the SMB write-through setting on the storage to avoid issues that are described in the following knowledge base entry: KB3124.

Release Information for Veeam Agent for Oracle Solaris v2

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Challenge

Release information for Veeam Agent for Oracle Solaris v2

Cause

Upgrade from v1 is not supported, clean installation is required. 

Upgrade from Veeam Agent for Solaris v2 RTM (build 2.0.0.123) is possible. 
Please confirm that you are running version 2.0.0.123 or later prior to upgrading. You can check this using veeamconfig --version in Oracle Solaris command-line interface. After upgrading, your build number will be 2.0.0.126

Solution

Please refer to What’s New and Release Notes documents for the detailed information about this release.

Be sure to review the upgrade Known Issues and System Requirements sections of the Release Notes document closely

More Information

[[DOWNLOAD|DOWNLOAD NOW|https://www.veeam.com/send_license/oracle-solaris-agent/]]

MD5: e7b163902ff4fb31a601f785f9514d5f
SHA-1: 8784e39960765b4469be31bc5b067a7f775760e2

Release notes for Veeam Backup for Microsoft Office 365 4c

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Challenge

Release Notes for Veeam Backup for Microsoft Office 365 4c.

Cause

Please confirm you are running on of the following versions of Veeam Backup for Microsoft Office 365 prior to installing version 4c (build 4.0.1.519):
  • version 3.0 (builds 3.0.0.422 – 3.0.0.480)
  • version 4.0 (build 4.0.0.1345)
  • version 4a (builds 4.0.0.1553 – 4.0.0.1580)
  • version 4b (builds 4.0.0.2516 – 4.0.0.2549)
You can check the product version under Help > About in the Veeam Backup for Microsoft Office 365 console. After upgrading, your build version will change to 4.0.1.519.
Version 4c delivers new features and enhancements and includes a set of bug fixes listed below.
  

What's New

 
  • Support for Office 365 tenants using modern app-only authentication with disabled legacy protocols. In the new mode, VBO performs all its backup and restore operations using an Azure AD application instead of user credentials. This new mode addresses the needs of customers using Microsoft Security Defaults in their Office 365 tenant organizations.
  • Support for leveraging auxiliary backup applications to enable faster SharePoint Online and OneDrive for Business backups for Office 365 tenants using modern app-only authentication.

Enhancements

 
  • The built-in product auto upgrade feature now automatically installs the new and missing Veeam Explorers that come as part of Veeam Backup for Microsoft Office 365 package, as well as the newest patches for Veeam Backup for Microsoft Office 365.
  • Enhanced UI for Backup Accounts Manager allowing for easier selection of a security group and managing dozens of accounts.
 

Considerations and limitations

 

When protecting Office 365 tenants using modern app-only authentication, consider the following:

  • Discovery Search and Public Folder mailboxes are not supported.
  • Dynamic Distribution groups are not supported.
  • The type property for shared and resource/equipment mailboxes cannot be resolved. Such mailboxes will be available for backup with a general ‘User’ type.
  • SharePoint Web Parts can only backed up if their ‘exportmode’ property is enabled. Non exportable Web Parts are not supported.
  • OneNote restore is not supported.
  • SharePoint Web Part customized template cannot be preserved upon a restore. All Web Parts will be restored with the default template.
  • The ‘Allow multiple responses’ setting in survey lists within team modern sites is not preserved upon a restore.
  • The ‘Measure-VBOOrganizationFullBackupSize’ cmdlet is not supported.
 

IMPORTANT NOTE:

Veeam Backup for Microsoft Office 365 version 4.0.1.519 is applicable to:
  • standalone installations of Veeam Backup for Microsoft Office 36
    • version 3.0 (builds 3.0.0.422 — 3.0.0.480)
    • version 4.0 (build 4.0.0.1345)
    • version 4a (builds 4.0.0.1553 (see KB3035) and 4.0.0.1580 (see KB3089))
    • version 4b (builds 4.0.0.2516 (see KB3065) and 4.0.0.2549 (see KB3119))
  • installations on top of Veeam Backup & Replication v10 and Veeam Cloud Connect v10
     
Version 4.0.1.519 is NOT applicable to installations on top of:
  • Veeam Backup & Replication 9.5 Update 4, 4a or 4b
  • Veeam Cloud Connect 9.5 Update 4, 4a or 4b
Upgrading backup repositories from version 3.0 to 4c may take significant time to complete and the upgrade duration highly depends on the amount and type of backup data in a repository. According to the test results, it may take up to 8 hours in the setup with 1 TB of data in a backup repository. Plan for an appropriate maintenance window when your backup repository that is been upgraded is not available for use.
​​​​​​​

Resolved Issues

General:
  • After an upgrade from Veeam Backup for Microsoft Office 365 version 4a to version 4b synchronization between the Proxy and Archiver services fails because of object storage repository status check.
  • Applying retention policy fails with the “JetError -1605, JET_errKeyDuplicate, Illegal duplicate key”.
  • After a username has been changed in Office 365, a new username is not reflected in the output of the “Get-VBOLicensedUser” PowerShell cmdlet and the built-in License Overview report.
  • After existing backup data migration to an object storage repository, old restore points are missing some of the SharePoint data.
  • Deleting an organization with configured auxiliary backup accounts from the Veeam Backup for Microsoft Office 365 scope fails with the "Organization with the same name already exists" or “JetError -1809, JET_errPermissionDenied” error.
  • Backup data migration from a local backup repository to an Azure Blob storage repository completes with the “Failed to move all objects” warning.
  • Under certain conditions, executing of the “Disable-VBOJob” PowerShell cmdlet hangs.
  • Cohesity S3 object storage cannot be added as an object storage repository
Backup:
  • When downloading attachments during a SharePoint Online site backup, job fails with the “Failed to backup list: File not found in the database” error.
  • Backup of a OneDrive account fails with the "Item has been changed during backup" error.
  • Under certain conditions, backup of an archive mailbox in a hybrid organization setup fails with the “ErrorInvalidUserPrincipalName” error.
Restore:
  • In the BaaS setup, SharePoint site list explore from a tenant side fails with the "Object synchronization method was called from an unsynchronized block of code" error.
  • Under certain conditions, files are skipped during SharePoint Online restore to the original location.
  • Under certain conditions, folders cannot be created during SharePoint Online restore to the original location.
  • During SharePoint Online restore using REST API, the "GET Libraries" request fails with the "Invalid root web permissions" error.
  • OneNote items export fails with the "Failed to create cab file" error.
  • SharePoint Online document restore fails with the “A file or folder with the name already exists” and “User ID login not found on SharePoint server” errors, if a folder containing this document has been moved to another location.
  • OneDrive export completes with the “No items were saved” message.
  • An attempt to start a restore session via REST API fails after numerous attempts to get the new access token for a specific user account.
  • Under certain conditions, export of an Exchange item to a PST or MSG fails with the “Value cannot be null” error.

Solution

To install Veeam Backup for Microsoft Office 365 4c:
  • Download the ZIP archive: VeeamBackupOffice365_4.0.1.519.zip.
  • Run the Veeam.Backup365_4.0.1.519.msi from the downloaded ZIP archive and follow the wizard steps to install Veeam Backup for Microsoft Office 365.
  • Run the VeeamExplorerForExchange_4.0.1.519.msi from the downloaded ZIP archive and follow the wizard steps to install Veeam Explorer for Microsoft Exchange.
  • Run the VeeamExplorerForSharePoint_4.0.1.519.msi from the downloaded ZIP archive and follow the wizard steps to install Veeam Explorer for Microsoft SharePoint. Note that Veeam Explorer for Microsoft OneDrive for Business is distributed in one package with Veeam Explorer for Microsoft SharePoint and will be installed automatically.  
When upgrading from Veeam Backup for Microsoft Office 365 version 3.0, after version 4c is installed, all backup repositories, backup proxies, and backup jobs will be marked as Out of Date. You need to upgrade these components manually from the Veeam Backup for Microsoft Office 365 UI.
When upgrading from Veeam Backup for Microsoft Office 365 versions 4a and 4b, after version 4c is installed, all backup jobs that contain Office 365 group objects will be marked as Out of Date. You need to upgrade these jobs manually from the Veeam Backup for Microsoft Office 365 UI.

More Information

[[DOWNLOAD|DOWNLOAD|https://www.veeam.com/download_add_packs/backup-microsoft-office-365/kb3145/]]
MD5: BB8C49D5A7491F266B59EF8F7B12B313
SHA-1: C81086CCA547A5E6316AFD88283A7C1DAEC507C9

Considerations and limitations when using different authentication methods

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Challenge

Veeam Backup for Microsoft Office version 4c supports two different modern authentication methods for working with Office 365 organizations. Depending on your Office 365 tenant configuration and the restrictions on using legacy authentication protocols, you can either use a modern app-only authentication for tenants with disabled legacy protocols or use a modern authentication through an MFA-enabled service account and a pre-configured Azure AD application.   
When protecting Office 365 organizations that use modern application-only authentication, consider the following limitations in backup and restore functionality:

Backup
  • Discovery Search and Public Folder mailboxes are not supported.
  • Dynamic Distribution groups are not supported.
  • The type property for shared and resource/equipment mailboxes cannot be resolved. Such mailboxes will be available for backup with a general ‘User’ type.
  • SharePoint Web Parts can only backed up if their ‘exportmode’ property is enabled. Non exportable Web Parts are not supported. 

Restore
  • OneNote restore is not supported.
  • SharePoint Web Part customized template cannot be preserved upon a restore. All Web Parts will be restored with the default template.
  • The ‘Allow multiple responses’ setting in survey lists within team modern sites is not preserved upon a restore.
  • PowerShell
  • The ‘Measure-VBOOrganizationFullBackupSize’ cmdlet is not supported.
PowerShell
  • The ‘Measure-VBOOrganizationFullBackupSize’ cmdlet is not supported.

Solution

For more details on Veeam Backup for Microsoft Office 365 version 4c, see KB3145.

How to remove missing restore points from Veeam Cloud Connect backups

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Challenge

You need to remove missing restore points from a cloud backup chain. The Forget and Remove operations that are available for local backup chains are not available for cloud backup chains.

A restore point can become unavailable, for example, if the backup repository is not available or a backup file is missing in the backup chain. Backup chains that contain missing restore points get corrupted — you cannot perform backup or restore VM data from the missing restore point and restore points that depend on the missing restore point.

Cause

The Forget and Remove operations are not available for cloud backups, by design.

Solution

The supported solution to remove missing restore points is to run an active full backup or re-seed the cloud backup.

You can also use the following workaround.

THIS WORKAROUND IS NOT SUPPORTED BY VEEAM TECHNICAL SUPPORT. USE IT AT YOUR OWN RISK.
 

Prerequisites:

 
  • You need access to both Service Provider (SP) and tenant Veeam backup consoles.
  • You need a second SP Veeam backup server (in addition to the original SP Veeam backup server and tenant Veeam backup server) where the metadata file of the affected backup will be imported. The second Veeam backup server can be used on the tenant side instead of the SP side, but in this case, SP has to provide the tenant with the original .vbm file and the list of storage files on a repository.
  • You need one local repository connected to the second Veeam backup server.
  • You need to back up original .vbm file by copying it to another folder outside the tenant quota.
  • If the backup is encrypted, you need to know the password of the backup.
  • To avoid any possible issues at steps 4–5, we recommend to use Veeam Backup & Replication version 9.5.4.2753 or higher in both tenant and SP installations.

Steps:

 
  1. Connect to the tenant Veeam backup console.
  2. Open Home – > Jobs.
  3. Find your cloud job that processes the backup you want to modify, right-click the job and select Disable. The option can be greyed-out if the job is not scheduled to run at some particular time.
  4. Open the Home –> Backups –> Cloud view.
  5. Press and hold the [CTRL] key and right-click the backup you want to modify.
  6. Select the Remove from configuration option.
  7. Connect to the SP infrastructure.

Perform the following steps on the SP side until you see a notice to connect to the tenant infrastructure.

  1.  Locate tenant quota in the SP repository used for storing tenant backups.

           Example:

The path to repository root is C:\VeeamBackup\. You can check this path in Backup Infrastructure –> Backup Repositories in the SP Veeam Backup & Replication console.
The tenant name is “Tenant1”.
The cloud job name is “CloudBackup”.
The path to tenant backup in the quota will be: C:\VeeamBackup\Tenant1\CloudBackup.

You can perform the following steps on the tenant side if the second Veeam backup server is deployed there and the tenant gets the required .vbm file from its SP.

 
  1. Copy the cloud backup metadata file (.vbm file) from the tenant quota to the second Veeam backup server.
  2. Put the .vbm file in the root folder of the local repository connected to the second Veeam backup server.
  3. Open the Backup Infrastructure –> Backup Repositories view in the Veeam backup console of the second Veeam backup server.
  4.  Find the local repository in the list, right-click it and select Rescan.
  5. After the rescan process completes, you will see the imported backup in the Home –> Backups –> Disk (Imported) node. 
    If the backup is encrypted, you will see the backup in the Home –> Backups –> Disk (Encrypted) node. Find the backup in the list, right-click it, select Specify the password and use the latest password specified in the cloud job settings.
  6. Right-click the imported backup and select Properties.
    All unavailable restore points will have red marks. Your goal is to remove the restore points that are missing on the cloud repository. Compare the list of points in the backup chain on the original repository and find the missing restore points. If there are some points dependent on the missing point, they must also be deleted from .vbm.
  7. In the Backup Properties window, find the point you want to remove from .vbm.
  8. Right-click the point and select the Forget option.
    If there are any points that depend on the missing point, select the first missing point and choose Forget –> This and dependent backups.
  9. After the operation completes, copy the .vbm file from the local repository on the second Veeam backup server back to the tenant job folder in the tenant quota on the cloud repository.
    If the modification was made on the second Veeam backup server on the tenant side, pass the modified .vbm file to the SP.
    If the cloud quota for the tenant is created on a scale-out backup repository (SOBR), the metadata file should be copied to tenant job folders on every extent of SOBR.
  10. Remove the backup from configuration on the second Veeam backup server on the SP side and do not forget to delete the .vbm file from the local repository.
  11. Connect to the tenant Veeam backup console.
  12. Open the Backup Infrastructure -> Backup Repositories view.
  13. In the inventory pane, find the cloud repository where the affected backup is stored, right-click it and select Rescan.
  14. During the rescan operation, in the statistics window, you will see that the backup was imported.
    The modified backup should appear in the Home –> Backups –> Cloud node in the tenant Veeam backup console.
    If you open the backup properties, you will see that the points removed at previous steps are no longer in the backup file list.
  15. Open Home –> Jobs and find the cloud job associated with this backup.
  16. Right-click the job, select Edit, proceed to the Storage step of the wizard and select Map backup.
  17. Select the modified cloud backup from the cloud repository. Then, click OK to finish mapping.
  18. Save the settings and enable the job. Then run it or wait for the job to run upon schedule.
    When the job runs after modifications for the first time, it is supposed to create an incremental restore point and back up data that has changed since the last restore point in the cloud backup chain was created.
  19. Check the list of restore points on the repository and in the backup properties. If some points are absent in properties but exist on the repository, you can remove these files from the repository to free up the quota space.

Considerations and limitations when using different authentication methods

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Challenge

Veeam Backup for Microsoft Office version 4c supports two different modern authentication methods for working with Office 365 organizations. Depending on your Office 365 tenant configuration and the restrictions on using legacy authentication protocols, you can either use a modern app-only authentication for tenants with disabled legacy protocols or use a modern authentication through an MFA-enabled service account and a pre-configured Azure AD application.   
When protecting Office 365 organizations that use modern application-only authentication, consider the following limitations in backup and restore functionality:

Backup
  • Discovery Search and Public Folder mailboxes are not supported.
  • Dynamic Distribution groups are not supported.
  • The type property for shared and resource/equipment mailboxes cannot be resolved. Such mailboxes will be available for backup with a general ‘User’ type.
  • SharePoint Web Parts can only backed up if their ‘exportmode’ property is enabled. Non exportable Web Parts are not supported. 

Restore
  • OneNote restore is not supported.
  • SharePoint Web Part customized template cannot be preserved upon a restore. All Web Parts will be restored with the default template.
  • The ‘Allow multiple responses’ setting in survey lists within team modern sites is not preserved upon a restore.
  • PowerShell
  • The ‘Measure-VBOOrganizationFullBackupSize’ cmdlet is not supported.
PowerShell
  • The ‘Measure-VBOOrganizationFullBackupSize’ cmdlet is not supported.

Solution

For more details on Veeam Backup for Microsoft Office 365 version 4c, see KB3145.

HCL - Hitachi Vantara Hitachi Content Platform

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Challenge

VeeamReadyObject VeeamReadyObject

Product Information:

Company name: Hitachi Vantara
Product Family: Hitachi Content Platform
Status: Veeam Ready – Object & Veeam Ready – Object with Immutability
Classification Description: Verified object storage solutions that has been tested with Veeam Backup & Replication Cloud Tier and object storage immutability features.

Solution

Product Details:

Model number: HCP for Cloud Scale
Storage Category: Software Defined Object Storage
Drive quantity, size, type: 396 – 10TB SAS (over two nodes)
Storage configuration: storage drives packaged in (2) HCP S11 nodes (the S3 back store). 20+6 erasure coding (EC)
Firmware version: 1.5
Connection protocol and speed: S3 compatible, 10 GbE
Additional support: All models and configurations of HCP for Cloud Scale with HCP S-Nodes with specifications equivalent or greater than the above.

General product family overview:
Hitachi Content Platform for Cloud Scale (HCP for Cloud Scale) is a software-defined object storage solution that is based on a massively parallel microservice architecture and is compatible with the Amazon S3 application programming interface (API). HCP for Cloud Scale is especially well suited to service applications requiring high bandwidth and compatibility with Amazon S3 APIs.

"HCP for Cloud Scale v1.x" and "HCP v8.x" are two different products. "HCP v8.x" is currently not compatible with Veeam.

Veeam testing configuration:

Veeam Build Number: 10.0.0.4461

 

Vendor recommended configuration:

Software defined configuration is highly variable. For this test, Hitachi configured a (12) front-end node cluster, each node with 32 CPU, 256GB RAM, 5TB local drives. This front-end compute cluster is used to run the HCP for Cloud Scale software, executing system services and meta data operations. Data is passed thru to the S-node S3 back store.

HCL - Dell EMC PowerStore X

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Challenge

VeeamReadyRepo

Product Information:

Company name: Dell EMC
Product Family: PowerStore
Status: Veeam Ready - Repository
Classification Description: Verified backup storage that supports all Veeam backup and restore features.

*This Veeam Ready test was performed with storage having a configuration that includes SSD/Flash. As such, this classification only applies to similar configurations in which the same amount or more SSD drives are used. The use of non-SSD drives may negatively impact performance.

Solution

Product Details:

Model number: 7000X
Storage Category: All Flash Storage
Drive quantity, size, type: 21 (mixed sizes) - NVMe SSD (Total Capacity - 1.7TB)
Storage configuration: RAID5
Firmware version: 1.0.1.1.3.092
Connection protocol and speed: iSCSI, 25 GbE
Additional support: All models and configurations of PowerStore X with specifications equivalent or greater than the above

General product family overview:

The ground-breaking Dell EMC PowerStore achieves new levels of operational simplicity and agility, utilizing a container-based architecture, advanced storage technologies, and intelligent automation to unlock the power of your data. Based on a scale-out architecture and hardware-accelerated advanced data reduction, PowerStore is designed to deliver enhanced resource utilization and performance that keeps pace with application and system growth. Utilizing the proven capabilities of VMware ESXi, PowerStore X models with AppsON provide the unique ability to host data-intensive and storage applications directly on the PowerStore system with a storage-based virtualization environment, with the flexibility of seamless movement of applications between the storage system and external VMware servers.

 

Veeam testing configuration:

Note: The following settings were used by the vendor to meet Veeam Ready testing requirements and should not be considered best practices. Additional changes or settings may be needed to meet the storage efficiency or performance needs for each environment. For each setting, reference links are provided for further clarification.
 

Veeam Build Number: 10.0.0.4461

Job Settings:

Deduplication: Enabled (Default)
Compression: Optimal (Default)
Storage Optimization: Local Target (Default)
 

Repository Settings:

Repository Type: Windows
Align backup file blocks: Enabled
Decompress before storing: Disabled (Default)
Per-VM Backup Files: Disabled (Default)
 

Vendor recommended configuration:

Hardware Settings:

  • array deduplication used in testing
  • array compression used in testing

HCL - Nexsan Unity Series (2200)

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Challenge

VeeamReadyRepo

Product Information:

Company name: Nexsan
Product Family: Unity Series
Status: Veeam Ready - Repository
Classification Description: Verified backup storage that supports all Veeam backup and restore features.

*This Veeam Ready test was performed with storage having a configuration that includes SSD/Flash. As such, this classification only applies to similar configurations in which the same amount or more SSD drives are used. The use of non-SSD drives may negatively impact performance.

Solution

Product Details:

Model number: 2200
Storage Category: Unified Hybrid Storage
Drive quantity, size, type: 14 – mixed capacity NL-SAS drives. 1- 740GB SAS SSD, 1 – 360GB SAS SSD
Storage configuration: RAID10 for HDDs, 740GB SSD for write cache, 360GB SSD for read cache
Firmware version: 6.1.0.71242
Connection protocol and speed: NFS 10 GbE
Additional support: All models and configurations of Unity with specifications equivalent or greater than the above

General product family overview:

Unity, the next generation unified storage, supports Fibre Channel and iSCSI connectivity in addition to NAS protocols. HDD and SSD support can be tailored for the best mixed application deployment environment or all-flash configurations for high performance needs. The latest Intel® Xeon® processors and increased memory allow for more IOPs, lower latency, and power to expand.

 

Veeam testing configuration:

Note: The following settings were used by the vendor to meet Veeam Ready testing requirements and should not be considered best practices. Additional changes or settings may be needed to meet the storage efficiency or performance needs for each environment. For each setting, reference links are provided for further clarification.
 

Veeam Build Number: 10.0.0.4461

Job Settings:

Deduplication: Enabled (Default)
Compression: Optimal (Default)
Storage Optimization: Local Target (Default)
 

Repository Settings:

Repository Type: Linux
Align backup file blocks: Disabled (Default)
Decompress before storing: Disabled (Default)
Per-VM Backup Files: Enabled
 

Vendor recommended configuration:

Hardware Settings:

  • No array deduplication used in testing
  • No array compression used in testing
  • Jumbo frames used in testing (MTU=9000)

Unable to add an Azure service account to Veeam Backup for Azure

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Challenge

When you try to add a service account to Veeam Backup for Azure using an existing Azure account, you get the following error: "Unexpected error occurred. Check the service logs for additional details Trace ID: <...>"

The Veeam Backup for Azure service log (Veeam.Azure_%date_time%.log) displays the following message:

5/5/2020 12:46:27 PM    5 (1) Error: The current subscription type is not permitted to perform operations on any provider namespace. Please use a different subscription.

 

Cause

Usually an Office 365 subscription includes a free subscription "Access to Azure Active Directory" that allows you to integrate Office 365 with Azure AD. This subscription is created automatically and provides synchronization of user accounts between Office 365 and Azure Active Directory. The capabilities of the "Access to Azure Active Directory" subscription are limited and may prevent Veeam Backup for Azure from managing the access control in Azure Active Directory.

To check whether an account is assigned the "Access to Azure Active Directory" subscription, run the following command in the Azure command-line interface (Azure CLI):
az account list output table

For more information on isolation and access control in Azure Active Directory, see Microsoft Docs. For more information on what the Azure CLI is, how to install and use it, see Microsoft Docs.

Solution

To work around the issue, use an account that does not have the "Access to Azure Active Directory" subscription assigned.
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