Challenge

Cause

Solution

Path: HKLM\SOFTWARE\Veeam\Veeam Backup and Replication
Type: DWORD
Name: VMware65CbtSnapshotCheckEnabled
Data: 0

Challenge

Product Information:

Company name: Cloudian
Product Family: HyperStore
Status: Veeam Ready – Object
Classification Description: Verified object storage solutions that has been tested with Veeam Backup & Replication Cloud Tier features.

Solution

Product Details:

Model number: Cloudian HyperStore 1508
Storage Category: Scale-out Object Storage System
Drive quantity, size, type: Each node has 2x480 GB SSD mirrored for boot devices and 12x 8 TB SAS disks for object storage to store user data
Storage configuration: 3 nodes minimum. Storage policies with either replication factor (RF) or erasure coded (EC) or a combination of both define protection levels and are applied on a per bucket basis. For test bucket, storage policy used RF replication factor.
Firmware version: v7.1.3
Connection protocol and speed: 2x 10 Gb/s ports on single NIC (Ethernet) per node
Additional support: All models and configurations of HyperStore for S3 compatible storage with specifications equivalent or greater than the above.

General product family overview:
Break through the capacity barrier with Cloudian HyperStore S3 object storage. Gain simplicity and one-click data management in your data center, across sites, around the world, or in the cloud. Cloudian’s limitless capacity, global data fabric and single management view lets you do more, at less cost, and derive more value from your data.

Veeam testing configuration:

Veeam Build Number: 9.5.4.2282

Vendor recommended configuration:

Vendor Settings:

• At least one S3 bucket with a folder for Veeam data is required
• Cloudian HyperStore SSL must be enabled to use the https S3 endpoint. After deploying HyperStore, the included online documentation and administration manual describes the detailed procedure.

Challenge

Solution

• Exchange Online
  Veeam Backup for Microsoft Office 365 fully supports Exchange Online mailbox backups for Multi-Geo configured tenants.

• SharePoint Online / OneDrive for Business 
  For Multi-Geo tenants, Veeam Backup for Microsoft Office 365 supports SharePoint Online Personal sites and OneDrive for Business backups with the following limitations:
  • Personal sites must be selected for processing as User objects. For more information, see the Veeam Backup for Microsoft Office 365 User Guide, section Back Up Following Objects.
  • After data migration, a full backup will be performed for the site on the next backup job run. This limitation is caused by an inability to get the required information on site changes after its migration to a different region. At the same time, backup consistency is preserved without any data duplication.

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Challenge

Cause

Solution

1. Open C:\Program Files\Veeam\Availability Console\ApplicationServer\Veeam.MBP.Service.exe.config in a text editor.
2. Find the accessTokenExpirationTime parameter and set a new timeout value (default is "01:00:00").
3. Save settings to Veeam.MBP.Service.exe.config.
4. Open C:\Program Files\Veeam\Availability Console\Web UI\web.config in a text editor.
5. Find the sessionExpirationTime parameter and set a new timeout value (default is "01:00:00").
6. Save settings to web.config.
7. Restart Veeam Management Backup Portal service.

Challenge

Cause

Solution

1. Depends on you version please download private fix and extract on the Veeam Backup Server. 
2. Right-click on the installation file and click "Run as administrator"
3. Go through the wizard to install private fix.
4. Relaunch Veeam Backup Console and let Veeam automatically update hosts added to the Veeam server.

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Challenge

Product Information:

Company name: Huawei Technologies Co., Ltd.
Product Family: OceanStor 100D
Status: Veeam Ready – Object
Classification Description: Verified object storage solutions that has been tested with Veeam Backup & Replication Cloud Tier features.

Solution

Product Details:

Model number: OceanStor 100D
Storage Category: S3 compatible Object Storage
Drive quantity, size, type: 24 - SATA, 3 - NVMe SSD
Storage configuration: OceanStor 100D uses EC (erasure coding) technology to achieve data redundancy. Optional, OceanStor 100D uses 3 SSDs for cache.
Firmware version: 8.0
Connection protocol and speed: 10GbE
Additional support: All models and configurations of OceanStor 100D for S3 compatible storage with specifications equivalent or greater than the above.

General product family overview:
OceanStor 100D is Huawei’s latest and greatest intelligent distributed storage product. It provides elastic on-demand services powered by cloud infrastructure and meets enterprise-grade key-workload requirements.

OceanStor 100D provides block, object, big data, and file storage for upper-layer applications, as required, and can be easily scaled-out to support the business of today and harness that of tomorrow. It delivers ultimate performance and comprehensive enterprise-grade features and works with Huawei 64-bit ARMv8 Kunpeng series processors to increase IOPS and reduce power consumption under the same hardware configuration.

Veeam testing configuration:

Veeam Build Number: 10.0.0.4461

Challenge

Product Information:

Company name: Spectra Logic
Product Family: Spectra Stack and Spectra T-series
Status: Veeam Ready - Tape
Classification Description: Tape solution where available hardware features have been tested to work with Veeam.

Solution

Product Details:

Model number: T560 / SWARM
Library Firmware Version 1.95
Drive firmware version: K4K1
Driver for tape drive: IBM Ultrium HH7 SCSI
Driver for media changer: Spectra Logic Medium Changer
Media type tested: LTO7

General product family overview:

Spectra Stack Tape Library from Spectra Logic will meet your backup, archive and perpetual storage requirements. Designed to be easily installed, expanded and managed, the Spectra Stack is rated at a 100% duty cycle – meaning it is one of the only stackable libraries built to perform in a 24/7 environment. Spectra Stack starts as a 6U library with 1 to 6 LTO tape drives and 10 to 80 LTO tape slots. Each module of the Spectra Stack holds an additional 10 to 80 tape slots and 1 to 6 tape drives. Scalable from 10 to 560 tape slots and 1 to 42 tape drives, users can store more than 6.7PB (uncompressed) of data in a fully expanded Spectra Stack library. The SWARM solution utilizes SAS tape drives in the media changer directly connected to an ATTO XstreamCORE ET 8200T. The solution eliminates the need for a fibre channel switch to run a tape library. This solution also enables the use of the tape library in virtualized environments.

Veeam testing configuration:

Veeam Build Number: 10.0.0.4461

Challenge

Product Information:

Company name: Spectra Logic
Product Family: Spectra Stack Tape Libraries, Spectra T-Series Tape Libraries
Status: Veeam Ready - Tape
Classification Description: Tape solution where available hardware features have been tested to work with Veeam.

Solution

Product Details:

Model number: T560
Library Firmware Version 1.95
Drive firmware version: K4K1
Driver for tape drive: IBM Ultrium HH8 SCSI
Driver for media changer: Spectra Logic Medium Changer
Media type tested: LTO8

General product family overview:

Built with maximum flexibility at its core, the all-new Spectra Stack Tape Library from Spectra Logic will meet your backup, archive and perpetual storage requirements. Designed to be easily installed, expanded and managed, the Spectra Stack is rated at a 100% duty cycle – meaning it is one of the only stackable libraries built to perform in a 24/7 environment. Spectra Stack starts as a 6U library with 1 to 6 LTO tape drives and 10 to 80 LTO tape slots. Each module of the Spectra Stack holds an additional 10 to 80 tape slots and 1 to 6 tape drives. Scalable from 10 to 560 tape slots and 1 to 42 tape drives, users can store more than 6.7PB (16.7PB compressed*) of data in a fully expanded Spectra Stack library. The Spectra Stack accommodates multiple tape generations with backwards compatibility, including M7 media which expands LTO-7 tape capacity when read by an LTO-8 drive.

Veeam testing configuration:

Veeam Build Number: 10.0.0.4461

Challenge

Product Information:

Company name: Dell EMC
Product Family: PowerStore
Status: Veeam Ready - Repository
Classification Description: Verified backup storage that supports all Veeam backup and restore features.

Solution

Product Details:

Model number: 9000T
Storage Category: All Flash Storage
Drive quantity, size, type: 1.4TB NVMe SCM Capacity
Storage configuration: RAID5
Firmware version: 1.0.0.1.3.616
Connection protocol and speed: 25 GbE iSCSI
Additional support: All models and configurations of PowerStore T with specifications equivalent or greater than the above

The ground-breaking Dell EMC PowerStore achieves new levels of operational simplicity and agility, utilizing a container-based architecture, advanced storage technologies, and intelligent automation to unlock the power of your data. Based on a scale-out architecture and hardware-accelerated advanced data reduction, PowerStore is designed to deliver enhanced resource utilization and performance that keeps pace with application and system growth. PowerStore T models provide organizations with all the benefits of an enterprise unified storage platform for block, file and vVol data, while enabling flexible growth with the intelligent scale-up AND scale-out capability of appliance clusters.

Veeam testing configuration:

Veeam Build Number: 9.5.4.2866

Job Settings:

Repository Settings:

Challenge

When you boot from the Veeam Recovery Media, the Veeam Agent machine displays the command line interface instead of the Veeam Recovery Media screen.

Cause

Solution

Check the Veeam Agent machine for the running Comodo software:

1. Look through the tray for the Comodo tray application.
2. Check installed products using the Apps and Features option of the Windows settings or wmic product get name,version command.
3. Check the Task Manager for Comodo processes.
4. Run the fltmc instances command and check the output for Comodo filter drivers.

If the Comodo software has the tray application, disable the application. Do not click Exit in the context menu of the tray application. It may close the tray application without stopping Comodo processes. As an option, you can uninstall the Comodo software to create the bootable Veeam Recovery Media. After the recovery media is created, you can re-install the Comodo software.

It is worth checking if the standalone Comodo Antivirus or Firewall is used or the software is managed by Central Management Software for Comodo. In some cases, configuring exclusions for the Veeam Agent in the Comodo protection software may be sufficient to create the bootable recovery media. Required exclusions are described in this Veeam KB article.

• If you deal with the standalone Comodo Antivirus, exclusions should be added in the HIPS section:

• If you deal with the Central Management Software for Comodo, the exclusions should be added in the Containment section:

After exclusions are added, re-create the Veeam Recovery Media and check if it is possible to boot the machine from it.

Challenge

Product Information:

Company name: Fujitsu Limited
Product Family: Fujitsu ETERNUS LT
Status: Veeam Ready - Tape
Classification Description: Tape solution where available hardware features have been tested to work with Veeam.

Solution

Product Details:

Model number: LT140
Library Firmware Version 1.0.0-D000
Drive firmware version: LTO8 (SAS/FC) JAYF | LTO7 (SAS/FC) JAYF | LTO6 (SAS/FC) JAX1
Driver for tape drive: Microsoft LTO Tape Driver
Driver for media changer: Fujitsu ETERNUS media changer, Version 8.2.0.5
Media type tested: LTO8, LTO7, LTO6

General product family overview:

The Fujitsu Storage ETERNUS LT140 is a cost-effective tape library providing extreme expansion flexibility up to 8400 TB. Starts with a 3U base unit and 20 slots while the pay-as-you-grow concept provides high investment protection that enables to scale and address long-term data storage requirements. Highly automated, simple and remote operation allows ease of use even at remote sites.

Veeam testing configuration:

Veeam Build Number: 10.0.0.4461

Challenge

Product Information:

Company name: Fujitsu Limited
Product Family: Fujitsu ETERNUS LT
Status: Veeam Ready - Tape
Classification Description: Tape solution where available hardware features have been tested to work with Veeam.

Solution

Product Details:

Model number: LT260
Library Firmware Version 7.80
Drive firmware version: LTO8 (SAS/FC) JAYF | LTO7 (SAS/FC) JAYF | LTO6 (SAS/FC) JAX1
Driver for tape drive: Microsoft LTO Tape Driver
Driver for media changer: Fujitsu ETERNUS media changer, Version 8.2.0.5
Media type tested: LTO8, LTO7, LTO6

General product family overview:

The Fujitsu Storage ETERNUS LT260 LTO tape library combines flexible scalability with excellent automated and remote management capabilities for the highly efficient handling of fast-growing backup and archive volumes.

Veeam testing configuration:

Veeam Build Number: 10.0.0.4461

Challenge

Product Information:

Company name: Fujitsu Limited
Product Family: Fujitsu ETERNUS LT
Status: Veeam Ready - Tape
Classification Description: Tape solution where available hardware features have been tested to work with Veeam.

Solution

Product Details:

Model number: LT20 S2
Library Firmware Version 2.31
Drive firmware version: LTO8 (SAS/FC) JAYF | LTO7 (SAS/FC) JAYF | LTO6 (SAS/FC) JAX1
Driver for tape drive: Microsoft LTO Tape Driver
Driver for media changer: Fujitsu ETERNUS media changer, Version 8.2.0.5
Media type tested: LTO8, LTO7, LTO6

General product family overview:

The Fujitsu Storage ETERNUS LT20 S2 is a highly reliable and cost effective LTO tape library ideal for unattended backup and archiving for small businesses.

Veeam testing configuration:

Veeam Build Number: 10.0.0.4461

Challenge

Veeam Backup & Replication allows you to perform the secure restore — scan machine data with antivirus software before restoring the machine to the production environment. The antivirus software that you plan to use for scanning backups is described in the AntivirusInfos.xml file. Ensure that it is properly configured.

The settings in the file are already predefined for the following antivirus software (see more details):

• Symantec Protection Engine
• ESET
• Windows Defender
• Kaspersky Security 10

NOTE: If you are using other antivirus software, contact antivirus support to get the required properties. Mind that the antivirus software must support the command-line interface (CLI).

Cause

Solution

1. Browse to the mount server role and open the AntivirusInfos.xml file in the %ProgramFiles%\Common Files\Veeam\Backup and Replication\Mount Service folder.
2. Add mandatory attributes:
   • AntivirusInfo Name
   • IsPortableSoftware
   • ExecutableFilePath
   • CommandLineParameters
   • RegPath
   • ServiceName
   • ThreatExistsRegEx
   • IsParallelScanAvailable

   <AntivirusInfo Name='Windows Defender' IsPortableSoftware='false' ExecutableFilePath='%ProgramFiles%\Windows Defender\mpcmdrun.exe' CommandLineParameters='-Scan -ScanType 3 -File %Path% -DisableRemediation -BootSectorScan' RegPath='HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WinDefend' ServiceName='WinDefend' ThreatExistsRegEx='Threat\s+information' IsParallelScanAvailable='false'>
        <ExitCodes>
           <ExitCode Type='Success' Description='No threats detected'>0</ExitCode>
           <ExitCode Type='Error' Description='Antivirus scan was completed with errors'>2</ExitCode>
           <ExitCode Type='Infected' Description='Virus threat was detected'>2</ExitCode>
        </ExitCodes>
     </AntivirusInfo>

3. Add desired exit codes.
4. Make sure the restore functionality works correctly.

Challenge

Product Information:

Company name: Oracle Inc, America
Product Family: Oracle ZFS Storage Appliance
Status: Veeam Ready - Repository
Classification Description: Verified backup storage that supports all Veeam backup and restore features.

Solution

Product Details:

Model number: ZS5-4
Storage Category: Hybrid Storage
Drive quantity, size, type: 80 - 7200 RPM 8TB HDD | 4 - 200GB SSD Write Cache | 2 - 3.2TB SSD Meta Device
Storage configuration: ZFS RAID single parity, narrow stripes w/ 4 write cache SSDs in mirrored profile w/ 2 meta device SSDs in striped profile (for deduplication)
Firmware version: OS 8.8.x
Connection protocol and speed: iSCSI, or NFS | 10GbE
Additional support: All models and configurations of ZFS Storage Appliance models [ZS5-x | ZS7-x] with specifications equivalent or greater than the above

Oracle ZFS Storage Appliance is a powerful multi-protocol, multi-purpose, enterprise class storage solution that provides the flexibility for both primary and backup storage. Features such as variable compression, data deduplication, and large (1M) block sizes enables efficient, high throughput data storage for Veeam backup environments in SMB, iSCSI, NFS, and FC topologies.

Veeam testing configuration:

Veeam Build Number: 9.5.0.1922

Job Settings:

Repository Settings:

Vendor recommended configuration:

Hardware Settings:

• Array deduplication used in testing – yes
• Array compression used in testing – yes (LZ4)
• Jumbo frames used in testing (MTU=9000)

Challenge

Cause

Solution

The Veeam Management Pack 8.0 Update 6 cumulative patch for VMware vSphere 7.0 monitoring provides the compatibility with VMware vSphere 7.0. The patch also addresses several minor issues and requests related to vSphere monitoring that were reported to Veeam Technical Support.

The list of improvements includes:

• Support for VMware vSphere 7.0 APIs.
• A fix for the issue with relation data being collected incompletely from virtual switches in environments running VMware vSphere 6.x and later.
• A fix for the issue with the datastore unknown files metric being collected incorrectly.
• A new property for the Datastore Container object to represent the relation with the Veeam Virtualization Extensions Service server that manages the Veeam Collector processing a specific Datastore Container.

To install the cumulative patch, perform the following steps:

1. Make sure you are running Veeam Management Pack 8.0 Update 6 (build 8.0.0.2467). For more information, see this Veeam KB article: https://www.veeam.com/kb2706.
2. Unzip the archive.
3. Run the VeeamMP80_Update6_CP2.exe file on all machines where Veeam components are installed (Veeam Virtualization Extensions Service, Veeam Collector, Veeam Virtualization Extensions Service UI) and follow the wizard instructions.

The Veeam Collector will be upgraded to build 8.0.0.2480. The Veeam Virtualization Extensions Service and Veeam Virtualization Extensions Service UI will preserve build 8.0.0.2218.

More Information

Should you have any questions, contact Veeam Support.

Challenge

Cause

Solution

1. Download the VSSTrace tool.
2. Save the file on the Veeam Agent machine. For example, C:\Users\Username\Downloads.
3. Run Command Prompt as Administrator.
4. Change directory to the folder with the VSSTrace tool. For example, cd C:\Users\Username\Downloads
5. Launch the VSSTrace tool with the following command:

   vsstrace +f 0xffff -l 255 +indent -o vsstrace.log

   Mind that Log Level must be 255. For details about additional log levels, see this Microsoft Enterprise Platforms Support article.
6. Start the backup job
7. Once the backup job fails, press [Ctrl + C] to stop logs collection. The output file can be found in the folder where VSSTrace is saved (Step 2).

Challenge

Cause

Solution

The Veeam Management Pack 8.0 Update 6 cumulative patch for VMware vSphere 7.0 monitoring provides the compatibility with VMware vSphere 7.0. The patch also addresses several minor issues and requests related to vSphere monitoring that were reported to Veeam Technical Support.

The list of improvements includes:

• Support for VMware vSphere 7.0 APIs.
• A fix for the issue with relation data being collected incompletely from virtual switches in environments running VMware vSphere 6.x and later.
• A fix for the issue with the datastore unknown files metric being collected incorrectly.
• A new property for the Datastore Container object to represent the relation with the Veeam Virtualization Extensions Service server that manages the Veeam Collector processing a specific Datastore Container.

To install the cumulative patch, perform the following steps:

1. Make sure you are running Veeam Management Pack 8.0 Update 6 (build 8.0.0.2467). For more information, see this Veeam KB article: https://www.veeam.com/kb2706.
2. Unzip the archive.
3. Run the VeeamMP80_Update6_CP2.exe file on all machines where Veeam components are installed (Veeam Virtualization Extensions Service, Veeam Collector, Veeam Virtualization Extensions Service UI) and follow the wizard instructions.

The Veeam Collector will be upgraded to build 8.0.0.2480. The Veeam Virtualization Extensions Service and Veeam Virtualization Extensions Service UI will preserve build 8.0.0.2218.

More Information

Should you have any questions, contact Veeam Support.

Challenge

Google Cloud VMware Engine (GCVE) is a fully compliant and certified full-stack cloud infrastructure sold and supported by Google. You can deploy VMware vSphere-based workloads, natively, in a dedicated SDDC on Google Cloud and utilize the same applications, tools, processes, and policies that you use today. This environment requires specific preparations to allow Veeam Backup & Replication 10 or later to work with it. Except for the challenge listed below, you can interact with it in Veeam Backup & Replication like with any other vSphere environment to backup, restore, and replicate VM workloads.

GCVE uses standard VMware vSphere, vSAN, and NSX versions to operate the service. General compatibility is given for any Veeam Backup & Replication version that supports the vSphere version operated by GCVE.

Consider that Veeam has tested GCVE only with Backup & Replication v10 and, therefore, recommends to use this version or later.

The virtual lab creation wizard is affected due to the impossibility to select a network at the Networking step when using either the Basic single-host or Advanced single-host option.

Cause

Solution

As a workaround, at the Networking step, use the Advanced multi-host option with distributed switches. For more information, see this Veeam article.

Challenge

Solution

Using SQL Server Management Studio

1. Open Microsoft SQL Server Management Studio (May need to be installed separately)
2. Connect to the "ServerName\Instance" of the server that has the DB you want backed up.
3. Expand the Databases tab to get to the DB you want to back up.
4. Right click the desired DB --> Tasks --> Back Up...
5. Set "Backup Type" to "Full"
6. Go through the rest of the General and Options tab information to set the options to what you want. 
7. Click OK to start the Backup process.

Using sqlcmd

If SQL Management Studio is not installed, the Veeam database can be collected using SQLCMD:

1. Check the name of the SQL instance and Veeam database in windows registry
   • HKEY_LOCAL_MACHINE\SOFTWARE\VeeaM\Veeam Backup and Replication\SqlDatabaseName
   • HKEY_LOCAL_MACHINE\SOFTWARE\VeeaM\Veeam Backup and Replication\SqlInstanceName
   • HKEY_LOCAL_MACHINE\SOFTWARE\VeeaM\Veeam Backup and Replication\SqlServerName
2. Open an Administrative Command Prompt and connect to SQL instance:

   SQLCMD -S (SqlServerName)\SqlInstanceName

   
   Note: In case you have SQL server authentication enabled you may define username using '-U' parameter.

3. Backup the Veeam database:

   BACKUP DATABASE SqlDatabaseName TO DISK = 'C:\VeeamDB.bak'
   GO

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