Veeam Availability Orchestrator stops collecting vCenter asset information
ChallengeThere is an issue with the embedded Veeam ONE component of Veeam Availability Orchestrator 1.0 release. The issue results in Veeam ONE not recognizing new VMware vCenter assets approximately...
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Backup configuration is not saved after configuring backup job
ChallengeAfter installing Veeam Agent for Microsoft Windows and configuring a backup job, the settings are not shown in the Control Panel, and Veeam Agent for Microsoft Windows keeps prompting to...
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How to configure Veeam Agent for Microsoft Windows email notifications for Gmail
ChallengeThis article describes how to configure Veeam Agent for Microsoft Windows email notifications for Gmail account.CauseIn some rare cases the ‘Access for less secure apps’ may need to be turned...
View ArticleHow to Configure Email Notifications in Veeam Agent for Windows
SolutionThe process for configuring email notifications with Veeam Agent for Windows is documented here.For information about SMTP server settings for Gmail accounts, see the following KB:...
View ArticleVeeam Availability Console U1 Cumulative Patch 1807
ChallengeVeeam Availability Console U1 Cumulative Patch 1807CausePlease confirm you are running version 2.0.2.1750 or later prior to installing this cumulative patch 1807. You can check this under...
View ArticleCollecting Additional Diagnostic Information for Oracle Processing Cases
ChallengeAn issue with backing up of the Oracle database server and/or removal of Oracle archived logs is suspected. Veeam Technical Support would like to gather some information from your servers and...
View ArticleSpecified database is not valid
ChallengeThe installation cannot be continued due to the error message: "Specified database is not valid. Please choose Veeam ONE database or create a new database to proceed."CauseThe error message...
View ArticleCollecting Additional Diagnostic Information for Oracle Processing Cases
ChallengeAn issue with backing up of the Oracle database server and/or removal of Oracle archived logs is suspected. Veeam Technical Support would like to gather some information from your servers and...
View ArticleHow to move the Veeam Backup & Replication or Enterprise manager to another...
ChallengeYou need to move Veeam Backup & Replication or Enterprise manager software and/or database to a new server.SolutionVeeam Backup & Replication migration Note: This section will refer to...
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VMware Cloud on AWS Support. Considerations and Limitations
ChallengeVMware Cloud on AWS is a vSphere environment running on AWS hardware, that needs some specific preparation to allow Veeam Backup & Replication v9.5 Update 3a or newer to work with it....
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How to view your Support ID number
ChallengeWhen opening a case via the Customer Support Portal, you are prompted to enter a Support ID.SolutionA Support ID number (sometimes referred to as a Contract Number) is a string of 8 numerical...
View ArticleHow to get a Support ID - SEE UPDATED KB LINK BELOW
ChallengeThis knowledge article has been considered obsolete and replaced by KB2705: How to view your Support ID number.Solutionhttp://www.veeam.com/kb2705
View ArticleMigrating Veeam ONE Server to Another Machine
ChallengeMigration of Veeam ONE server is needed to install (upgrade) the product on a supported OS.CauseThe previous version of Veeam ONE was installed on one of the operating systems that is no...
View ArticleHow to get a Support ID - SEE UPDATED KB LINK BELOW
ChallengeThis knowledge article has been considered obsolete and replaced by KB2705: How to view your Support ID number.Solutionhttp://www.veeam.com/kb2705
View ArticleRelease Notes for Veeam Backup & Replication 9.5 Update 3
ChallengeRelease Notes for Veeam Backup & Replication 9.5 Update 3CausePlease confirm you are running version 9.5.0.580, 9.5.0.711, 9.5.0.802, 9.5.0.823, 9.5.0.1038 or 9.5.0.1335 prior to...
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WinRM Service cannot process the Request
ChallengeWhen adding an On-Prem or Hybrid organization to Veeam Backup for Office 365 we get the following error:CauseThe On-Premises Exchange server does not have Powerhsell authentication enabled....
View ArticleConfigure the VeeamPN appliance with a static IP address
ChallengeIf DHCP is not available or if you want to assign a static IP address to the on premises VeeamPN appliance.CauseIf DHCP is not available you will need to manually assign a IP Address. Setting...
View ArticlevCenter Migration Utility
ChallengeIf a Virtual Machines MoRef is changed due to migration to new vCenter / inventory change in vCenter, you would receive the error "Object "vmname" is not found". Please see KB1299 for more...
View ArticleAppliance Mode (Hotadd) Requirements and Troubleshooting
ChallengeAppliance mode (HotAdd) fails or configuration assistance is needed. The following is shown in the statistics window while processing a VM or could be found within the logs: "HotAdd is not...
View ArticleMicrosoft SQL Server processing with Update 3a
ChallengeAfter upgrading Veeam Backup & Replication 9.5 to Update 3a, you may notice warning or failures on the following operations: Back up of SQL Server transaction logs;Truncation of SQL...
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