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How to Escalate a Support Case or Talk to a Support Manager
ChallengeThe Veeam Support Management Team welcomes all feedback, and can assist you with getting a case escalated or reassigned.Instructions on creating a support case can be found here.SolutionIt is...
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Windows 10 VM Hyper-V Guest processing skipped on Host W2K12R2
ChallengeGuest Windows 10 VMs will fail to engage VSS when application-aware image processing is enabled generating an error:Error Guest processing skipped (check guest OS VSS state and integration...
View ArticleJob reports warning "Failed to truncate transaction logs for SQL instances:...
ChallengeJob may report warning: "Failed to finalize guest processing. Details: Failed to process 'TruncateSQLLog' command. Failed to truncate transaction logs for SQL instances: <instance...
View ArticleSQL Log Truncation and Log Backup Silently Fails After Installing Veeam 9.5...
ChallengeAfter installing Veeam 9.5 Update 3, SQL logs are truncated during backup, but truncation task is still marked as success in job statistics. SQL Log Backup sessions complete with 0 KB...
View ArticleVeeamZIP licensing VMs in Full version of Veeam
ChallengeVeeamZIP began using a license up in paid versions after 9.5.0.1536.CauseThis was expected behavior, but the decision has been made to change this behavior in order to allow users to back up...
View ArticleHow to move the Veeam Backup & Replication software to another server
ChallengeYou need to move Veeam Backup & Replication software and database to a new server.SolutionNote: This section will refer to the server where Veeam Backup & Replication is installed...
View ArticleVeeam Backup for Office 365 Timeout Errors
ChallengeA Veeam Backup for Office 365 job fails with a timeout error. These commonly are reported as one of the the following errors: Unexpected End of FileExchange Web Services error code:...
View ArticleBackup job fails with “VIX Error Code: 13” or “Access is denied. Code: 5”
ChallengeThe backup or replication job fails with the following error message: VIX Error: You do not have access rights to this file Code: 13 OR RPC function call failed. Function name:...
View ArticleVeeam B&R limitations for VHDX Live resize usage
ChallengeLive resizing of VHDX files (available in Windows 2012 R2 Hyper-V and later) will be causing following scenarios:a) If you shrink the VM disk the backup task for this VM will fail and the...
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Migrating Veeam Availability Console to a New Server
ChallengeYou need to migrate Veeam Availability Console (VAC) and its database to a new server. CauseFollow the steps below to move VAC to a new server.SolutionBefore starting the migration procedure,...
View ArticleAn operation on a socket could not be performed because the system lacked...
ChallengeAfter installing Windows April update KB4015553 Veeam jobs and services fail at different operations with: "An operation on a socket could not be performed because the system lacked...
View Article"The request was aborted: Could not create SSL/TLS secure channel" after...
ChallengeAfter installing the security Windows Updates released in September or October 2016, outgoing HTTPS connections from Veeam server to vCenter and NetApp storages may fail with The request was...
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No disks have been mounted…Windows FLR
ChallengeWhen attempting to perform a Windows FLR (Guest Files ‘Windows’) the restore fails with:No disks have been mounted. Either disks of this type aren’t supported or some errors occurred. See log...
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How to Install Veeam PowerShell Snapin
ChallengeThis KB documents how to install the optional PowerShell Snapin after installation of Veeam Backup & Replication has occurred. SolutionPlease find and execute BPS_x64.msi from the “Backup”...
View ArticleVDDK error: 13 - Troubleshooting
ChallengeBackup/Replication jobs fail with: VDDK error: 13.You do not have access rights to this fileSolutionBelow is a list of possible solutions to this issue sorted by what transport mode was being...
View ArticleHow to Configure Email Notifications in Veeam Agent for Windows
SolutionThe process for configuring email notifications with Veeam Agent for Windows is documented...
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How to: Collect Information Necessary for Cloud Connect Technical Support Cases
ChallengeGiven the additional complexity of Cloud Connect compared with standalone installations of Backup & Replication, additional logging and information is needed to expedite cases with our...
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Using the Diskshadow Utility to manually test VSS operations
ChallengeThis article describes the steps needed to manually create a volume shadow copy using the Diskshadow command line utility in Windows.CauseVeeam products use the Microsoft Volume Shadow Copy...
View ArticleHow to configure antivirus exclusions to prevent interaction with Veeam...
ChallengeThis article documents antivirus exclusions that have been found to help prevent antivirus software from interrupting Veeam Backup & Replication communications with components such as...
View ArticleHCL Tape - Quantum Scalar i6000
ChallengeProduct Information: Product Family: Scalar Tape Devices Status: Veeam Ready - Tape Classification Description: Tape device where available hardware features have been tested to work with...
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