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How to create a support case
ChallengeThis KB article was created to document how to create a case with Veeam Support via the customer portal.Note: In order to create a support case for Veeam Endpoint Backup, open the application...
View ArticleService Provider Licensing
ChallengeStarting with Veeam Backup & Replication 9.0 Update 2, there have been several changes to licensing for service providers.SolutionUsage reportingVeeam Backup & Replication 9.0 Update 2...
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How to use DiskSpd to simulate Veeam Backup & Replication disk actions
ChallengeThe test file created by these tests do not contain any diagnostic information and will need to be manually removed after testing has concluded. All diagnostic information regarding the...
View ArticleUnderstanding the influence of different database recovery models on Veeam...
ChallengeTransaction log files for the Veeam ONE database grow too large or take up all available space on disk.CauseIf you use the Full or Bulk-Logged recovery model for the Veeam ONE database, and...
View ArticleList of Ports Used by Veeam Backup & Replication
ChallengeYou would like to know the ports used for Veeam Backup & Replication and what they apply to.SolutionVMwareVeeam Backup & Replication 9.5 -...
View ArticleUpgrade to Veeam Backup & Replication 9.5 fails with "Unsupported SQL Version"
ChallengeUpgrade to Veeam Backup & Replication 9.5 you receive the error "Unsupported SQL Version"CauseIf you have a supported database (2008 or newer), the upgrade cannot be installed if the...
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Hyper-V Guest processing skipped (check guest OS VSS state and integration...
ChallengeGuest VMs will fail to engage VSS when application-aware image processing is enabled generating an error: Error Guest processing skipped (check guest OS VSS state and integration...
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Case administrators management: Guide for users
ChallengeStarting in Feb. 2017, only case administrators and license administrators will be able to submit support cases. Please make sure to define valid case administrators for your Veeam licenses....
View ArticleUnable to map tenant cache ID X to service provider side ID Y because it is...
ChallengeBackups to a cloud provider may fail with the above error message. The X/Y/Z letters denote actual UUIDs that would be listed.CauseThe database has invalid data contained in the new cache...
View ArticleBackup of passive node of Microsoft Exchange Database Availability Group does...
ChallengeTransaction logs do not get truncated after backup.Microsoft Exchange VSS writer reports zero databases in its metadata on the passive node.Microsoft Exchange Replication service VSS writer is...
View ArticleCannot read event log Veeam MP – Management Servers
ChallengeError accessing event log on SCOM Management servers – Error 31551, 31552 in Event logs CauseVeeam MP Version 8 uses Dataset rules to collect host security profiles and snapshots, when a...
View ArticleRequired modules and permissions for Multi-OS FLR and Repository support for...
ChallengeTo configure Linux guests and repositories to work with Veeam Backup and Replication and utilize our software’s features.CauseThere are several requirements that must be met, by a Linux OS, in...
View ArticleMissing Performance data in Veeam ONE Reporter
ChallengePerformance reports may be missing data if data collection is set to run every 4 hours or more frequently because a vCenter Server updates the history table only once every few...
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How to update or change the Veeam ONE License
ChallengeHow to apply a new license file or change an existing license file for Veeam ONECauseLicense file is out of data for Veeam ONESolutionTo change install or update an existing Veeam ONE License...
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Veeam One - Steps to Compile Logs
ChallengeIn some cases, logs will need to be reviewed by Veeam Support to help diagnose issues.SolutionMonitor Client logs (If Remote Monitor client is being used these logs may be requested in...
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Removing a Host from Monitoring in Veeam One 9.5
ChallengeTo assist in removing hosts from monitoring if it causes a conflict with the amount of CPU socket licenses they have available or they no longer wish to monitor this host.CauseIn Veeam One 9.5...
View ArticleError "Object reference not set to an instance of an object" during mailbox...
ChallengeMailbox backup may fail with error:"Processing mailbox %mailbox@name.com% failed with error: Object reference not set to an instance of an object."You will also find these entries in...
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Create VSS processing exclusion for vCenter Database
ChallengeThe vCenter database in most cases will be automatically excluded from the Application-Aware Image Processing process, preventing the database from being frozen or quiesced. If this does not...
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Replication job to VMware Virtual Volumes (VVols) fails with VDDK error: 7 (A...
ChallengeReplication job to will fail with the error below:Task.<VM name>.vm-<vm-ref> will contain following error:[TIMESTAMP] <21> Info [AP] (5e06)...
View ArticleVeeam Backup & Replication - SureBackup Configuration Guide
ChallengeThis guide was created to help you configure and use SureBackup in Veeam Backup & Replication.CauseThere is a lot of flexibility that you can use vPower and SureBackup labs for in a VMware...
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