How to get a Support ID

Challenge

When opening a case via the Customer Support Portal, you are prompted to enter a Support ID:

Solution

Finding Support ID using Veeam Backup and Replication UI.
Please open your Veeam console and go to the License menu:




You will see your Support ID:



Finding Support ID using Veeam ONE UI.
Please open your Veeam console and go to the License menu:


You will see your Support ID:


Finding Support ID using Veeam Agent for Linux

Once you apply a license to VAL installation, its content is copied to /usr/share/veeam/license.lic on the machine. Open this file as a text file to find your SupportID.
 

More Information

Starting with Veeam Backup & Replication version 8, all licenses contain a support ID.  If your current license does not show a Support ID, you can download an updated license file from our customer portal that will contain it.