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Error: Couldn’t Create Crypto Provider (Monitor Fails to Launch)

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Challenge

VeeamONE Monitor Fails to Launch with Error Message: Couldn’t Create Crypto Provider

Cause

Known Microsoft issue per KB 3000850: https://support.microsoft.com/en-us/kb/3000850

Solution

Adjust registry to show previously deleted nodes/child objects and resolve the alarms.
    1. On the Veeam ONE Server: Click Start, click Run, type regedit, and then click OK.
    2. Navigate to the following path:   HKEY_LOCAL_MACHINE\Software\Microsoft\Cryptography\Protect\Providers\df9d8cd0-1501-11d1-8c7a-00c04fc297eb3.
    3. Next, right-click on the folder (in the left-hand pane of the Registry Editor) and select New | DWORD. The name of the new registry entry will be selected for editing. Type "ProtectionPolicy" and then press ENTER.
    4. Right-click on the new ProtectionPolicy registry entry and then click Modify.
    5. In Edit DWORD Value, change the Value to 1
    6. Once finished, click OK. Then, restart the computer.
    7. Relaunch the Monitor Client.

More Information

Alternatively, user can attempt to Shift + Right Click the Monitor Icon and Run as a Different User. This will sometimes allow access as well, but is not a permanent solution.
 

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