Product Update Fails With:
"This installation cannot be updated automatically."
Challenge
This installation cannot be updated automatically.
Please contact Veeam customer support for assistance with
manual update.
Cause
This error occurs when the update installer is corrupt, files on the disk are corrupt, or the certificates for file validation are not installed or up-to-date.
The update installer checks both its digital signature and those of the existing files to ensure their integrity before allowing the update to proceed.
All product files are signed using Global Sign certificates. Some Windows installations do not contain Global Sign's root certificate authority as trusted root certificates or have non-current certificates. This issue is typically observed on servers with locked-down security settings, servers without internet access, or servers that do not have the latest updates installed.
Solution
Check for Install Media Corruption
Please verify that the downloaded file is not corrupted by checking its hash against the one provided by Veeam. If the hash of the downloaded file does not match the one listed on the Veeam website, redownload the file.
The following PowerShell cmd may be used to get the hash of a file.
Get-FileHash <file> -Algorithm MD5Get-FileHash <file> -Algorithm SHA1Verify Presence of Required Trusted Certificates
Review the list of Trusted Certificates and ensure that all listed are installed.
Note: The Trusted Certificates list is part of the Veeam Backup & Replication User Guide, but applies to all Veeam products associated with this KB.
More Information
%programdata%\Veeam\Setup
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