"There is no FIB [summary.xml]" error with Veeam Cloud Connect v12.2
Service Provider-side Issue
This error results from an issue with Veeam Cloud Connect deployed in the Service Provider's environment. Tenants impacted by this issue are advised to contact their Service Provider directly, and Service Providers will contact Veeam Support. Due to the scope of this issue, Veeam Support will be unable to assist tenants in resolving it.
Challenge
In Veeam Cloud Connect v12.2 (build 12.2.0.334), a network connection drop between the Veeam Cloud Connect server and the Cloud Gateway in the service provider’s infrastructure may cause a tenant's job targeting a Cloud Repository to fail with the error:
There is no FIB [summary.xml] in the specified restore point. Failed to restore file from local backup.
Solution
Remediation Requires Veeam Support Assistance
Service Providers with tenants whose jobs have failed with the error described must:
- First, Install the private fix below.
- Then, create a Veeam Support case for assistance modifying the Veeam Cloud Connect configuration database to remove latent entries preventing the job(s) from processing.
Prevention
All Service Providers operating Veeam Cloud Connect v12.2 (build 12.2.0.334) are advised to download and install the private fix as soon as possible to prevent any occurrences of this issue.
- Download the Private Fix.
- On the machine where Veeam Cloud Connect is installed, run veeam_backup_12.2.0.334_PrivateFix_TF787128.exe.
No reboot is neccesary.
This private fix will ensure the above-mentioned network connection drops, should they occur, will not lead to the tenants’ backup job failures.
Download Information
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