If you are using a version of Veeam ONE (VONE) that has reached its End of Support (EOS) and cannot be directly upgraded to a supported version, you will need to install a new instance of VONE using the latest VONE version.

Clarification: If the Upgrade Instructions in the User Guide for a currently supported version of VONE outlines an upgrade path from an older, unsupported version, this upgrade pathway is still considered supported. This article provides details on upgrade processes for such situations, so long as a currently supported version of VONE facilitates a direct upgrade from these older versions.

For example:

• When VONE version 11a was supported, it provided an upgrade path from VONE version 9.5 Update 4. However, VONE version 12 does not support upgrading directly from 9.5 Update 4. As a result, after VONE 11a reached EOS, the upgrade path for 9.5 Update 4 was removed from this document.
• VONE version 12, which is currently supported, allows upgrading directly from VONE version 10a. Thus, although VONE 10a is no longer supported itself, the upgrade details for 10a are included in this document because an upgrade to VONE 12 from that version is officially supported.