OneDrive backup job fails with "Download request retry timeout exceeded"
Challenge
OneDrive backup jobs may fail while processing a OneNote file with the error:
Failed to backup item: %path%, Download request retry timeout exceeded.
Cause
Changes on the Microsoft 365 backend may result in some OneNote notebooks becoming unavailable for download, which impacts the request Veeam Backup for Microsoft 365 uses for OneNote backups.
Veeam is working with Microsoft to research and resolve the issue.
Solution
The issue is fixed in the latest Cumulative Patch for:
More Information
Disable Warnings (Optional)
With the latest cumulative patch installed, the job will perform retries for the affected OneNote items, and warnings will be logged in the job status. The following instructions may be implemented to hide the warnings and disable the retries for items affected by the issue described in this KB.
Note: This will disable retries for OneNote notebooks affected by this specific issue — other issues that require a retry will trigger a retry as expected.
On the Veeam Backup for Microsoft 365 server and each proxy server, perform the following:
- Stop the Veeam Backup Proxy for Microsoft 365 Service service.
- Edit the Proxy.xml file located here:
C:\ProgramData\Veeam\Backup365\Proxy.xml - With the Proxy.xml file, add the following line under the <Archiver> section:
- Start the Veeam Backup Proxy for Microsoft 365 Service service.
Remember: Repeat procedure on each proxy.
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