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How to Unhide the Restore Reason Page

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How to Unhide the Restore Reason Page

KB ID: 4432
Product: Veeam Backup & Replication | 11 | 12
Published: 2023-03-20
Last Modified: 2023-03-20

Purpose

This article documents how to unhide the Reason tab in the Restore Wizard after the "Do not show me this page again" option has been checked, causing the Reason tab to no longer appear during future restores.
Restore reason hide

Solution

The "Do not show me this page again" setting and other user-specific UI preferences are stored in the user.config files stored in:

%localappdata%\Veeam_Software_Group_GmbH

Each application will have a subfolder containing a version number, and within that will be the user.config file.

user.config example

Option 1: Edit the user.config files and manually change setting values

This action will only affect the user whose %localappdata% folder the user.config files are contained in.

  1. Close the Veeam Backup Console.
  2. Navigate to %localappdata%\Veeam_Software_Group_GmbH, and within the folder for veeam.backup.shell.exe, open the version number folder.
  3. Edit the user.config file.
  4. Search for setting names that include the word "Reason".
    There may be more than one setting name that matches. For example: FexFlrWizardReasonPageShow, ShowIRReason, ShowHvIRReason, ShowRestoreReason, ShowHvRestoreReason, ShowFilesRestoreReason, ShowHvFilesRestoreReason, ShowVeadRestoreReason, ShowVesqlRestoreReason
  5. Modify the value of each "Reason" setting to change its <value> from False to True.
Restore hidden reason tab
In this example, the Reason tab for File-Level Restores has been unhidden by changing the highlighted value to True.
  1. Save the modified user.config file.
  2. Open the Veeam Backup Console.

Option 2: Delete all user.config files, reverting UI preferences to the default

This action will only affect the user whose %localappdata% folder the files are removed from. The settings contained within the file user.config are only UI related, for example, window size and position, visible tabs, ribbon state, etc. 

  1. Close the Veeam Backup Console.
  2. Navigate to: %localappdata%\Veeam_Software_Group_GmbH
  3. Remove the user.config and user.config.bak files within each subfolder.

    PowerShell:
Get-ChildItem -Path "$env:LOCALAPPDATA\Veeam_Software_Group_GmbH" -Recurse -Include user.config,user.config.bak | Remove-Item -Force
  1. Open the Veeam Backup Console.
    (All UI settings will be reverted to default as if it is the first time this account has ever opened the Veeam Backup Console.)

More Information

To disable the ability to toggle the "Do not show me this page again" option on the Reason tab of all restores, create the following registry value on the Veeam Backup Server.

Note: If the Reason tab has already been hidden, this setting will not unhide it; this registry setting only prevents the setting from being modified.

Key Location: HKLM\SOFTWARE\Veeam\Veeam Backup and Replication\
Value Name: UIRequireRestoreReason
Value Type: DWORD (32-Bit) Value
Value Data: 1

PowerShell:

New-ItemProperty -Path 'HKLM:\SOFTWARE\Veeam\Veeam Backup and Replication\' -Name 'UIRequireRestoreReason' -Value "1" -PropertyType DWORD -Force
Reason Option Disable
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