You should use your email associated with the company you work with.

If you have worked with Veeam Support before, search through your email client to see which email Veeam Support was communicating with. That email is likely associated with your contact profile.

If you have never worked with Veeam Support, create a new Veeam Account using your work email.

Attempt to log in using your work email and the password you think you may have used. If that fails, try resetting your password.

If you don't receive an email with directions on how to reset your password within 30 minutes, create a new Veeam Account.

Use the reset password page found here: https://login.veeam.com/auth/realms/veeamsso/login-actions/reset-credentials

If you don't receive an email with directions on how to reset your password within 30 minutes, create a new Veeam Account.

• Make sure to check your spam folder.
• The password reset email comes from the same email as the Veeam Support case emails. If you have a filter to move Veeam Support case emails to a different folder, the password reset email will have been moved to that folder.
• If you do not receive an email with directions on how to reset your password within 30 minutes, there is likely no account existing for the email address provided. Create a new Veeam Account. If the new account form prevents you from creating a new account with your email, there may already be an account associated with your email.

Each Veeam Account is unique and tied to the email address for which it was created. It is not possible to change the email address of the account. You must create a new Veeam Account. After creating a new account, create a General Inquiry ticket using that new account and request assistance with merging your old account with the new one. A generalist will assist in merging your old contact in our CRM so that your previous cases will be visible using the new account.

Note:

• If your company has changed email domains, it is advisable to create a License Support case so that we can update our records.
• If your old account was a Case Administrator, you will need to have the License Administrator assign your new account as a Case Administrator with your new email.
• If you are the License Administrator, please refer to https://www.veeam.com/kb2211 for information on changing the License Administrator account.