“Failed to resolve team (ID: , name: ): Organization (ID: ) which the team (ID: ) belongs to not found” when performing Microsoft Teams backup

Hotfix Installation

0.  Check that the installed version of Veeam Backup for Microsoft Office 365 is compatible with the hotfix.
   
   
1. Stop all Backup Jobs
   
   
2. End all active Restore sessions (if any)
   
   
3. Stop the following Services on the Veeam Backup for Microsoft Office 365 server.
   • Veeam Backup for Microsoft Office 365 Service
   • Veeam Backup Proxy for Microsoft Office 365 Service
   • Veeam Backup for Microsoft Office 365 RESTful API Service
     
     
4. Download the private fix using the button in the More Information section below.
   
   
5. Extract the contents of the ZIP file to the C:\Temp folder.
   
   
6. Run the following cmdlet in Windows PowerShell using the Administrator mode to remove security locks:
   

    Get-ChildItem -Path "C:\Temp" -Recurse -Force | Unblock-File
   

7. On the Veeam Backup for Microsoft Office 365 server, back up the original DLLs and replace them with the ones from the Fix Pack in the following folders:
   • C:\Program Files\Veeam\Backup365
   • C:\Program Files\Veeam\Backup365\Packages\Proxy
      
8. Start the services stopped on step 3.
   
   
9. Upgrade the backup proxy servers using the Veeam Backup for Microsoft Office 365 console.
   
   
10. Run a job that backs up Microsoft Teams data and check whether the issue persists.
    
    
    

If the issue persists after installing the hotfix, please collect log files and open a Veeam Support case.