| KB ID: | 4209 |
| Product: | Veeam Management Pack for Microsoft System Center 9.0 |
Challenge
After upgrading to Veeam Management Pack to version 9.0, Hyper-V hosts disappear partially or entirely from the Hyper-V Servers tab of the Veeam UI. At the same time, Hyper-V infrastructure is displayed in the topology views of the OpsMgr console. Other views (for example, VM views) do not show any information.
Cause
Solution
The patch contains a fix to allow monitor Hyper-V infrastructure regardless of the OpsMgr agents reporting scheme.
To apply the patch:
- On the server where the Veeam Virtualization Extension Service is installed, download Veeam Management Pack 9.0 Patch 1.
- Navigate to the folder with the patch and extract patch files from the archive.
- Run the exe file as Administrator and follow the instructions of the installer.
- After you install the patch, restart the Veeam Virtualization Extension Service.
In case you monitor Hyper-V hosts behind the OpsMgr Gateway using the Remote VES and related OpsMgr agents do not report to a management server where the Veeam Virtualization Extension Service is installed, please follow the following steps:
- Log in to the Veeam UI and click Settings.
- In the Extensions Service Settings window, set the ServiceProviderMode parameter to a value of True.
After the parameter is enabled, monitoring data from management servers where the Virtualization Extension Service is installed and remote management servers connected using the remote Operations Manager SDK will appear in the OpsMgr console.
To learn how to establish a connection to the remote Operations Manager SDK, see the Veeam MP for Microsoft Hyper-V User Guide, section Installing on Gateway Server.
The option may be used for separating licenses between independent Virtualization Extension Service instances.
To turn the option off, set the value of the ServiceProviderMode parameter back to False.
More information
Should you have any questions, contact Veeam Technical support.