| KB ID: | 4205 |
| Product: | Veeam Agent for Microsoft Windows 5.0, Veeam Agent for Microsoft Windows 4.0, Veeam Agent for Microsoft Windows 3.0.2, Veeam Agent for Microsoft Windows 2.2 |
This article documents the solution for two specific scenarios.
If the scenarios listed in the Cause section do not match your situation, please create a support case.
Challenge
Unable to install backup agent: cannot connect to 192.168.1.55 Error: Known agent SQL-19 have the same bios uuid 59f0f2da-1251-11ec-82a8-0242ac130003 but different connection point 192.168.1.55.Cause
Scenario 1: Reinstalled OS
The OS was reinstalled on the machine that is displaying this error during rescan.
Scenario 2: Different Machines, Same BIOS UUID
An entirely different machine has been added to the Protection Group. However, those machines have the same BIOS UUID.
The UUID value of a machine can be checked using the following PowerShell cmdlet:
(Get-WmiObject Win32_ComputerSystemProduct).UUIDSolution
Scenario 1: Reinstalled OS
To resolve the conflict, remove the old machine's entry from the Protection Group.
Scenario 2: Different Machines, Same BIOS UUID
Each Veeam Agent computer that consumes a license installed in Veeam Backup & Replication must have a unique BIOS UUID.
If different physical machines have the same BIOS UUIDs, contact the hardware vendor to request assistance in ensuring each machine has a unique BIOS UUID.
If Veeam Agent is being used with a VM, please refer to corresponding Hypervisor articles regarding BIOS UUID: