Veeam Service Provider Console v4 Patch 1 (build 4911)

Challenge

Veeam Service Provider Console v4 Patch 1.

Cause

Please confirm you are running version 4.0.0.4877 before installing this Patch 1. You can check this under Windows > Programs and features. After upgrading, your build will be version 4.0.0.4911.

As a result of ongoing R&D effort and in response to customer feedback, this Patch 1 includes a set of bug fixes, the most significant of which are listed below:
 

What’s New:

 
Server

• Alarm for detecting unsupported Veeam Backup & Replication server configurations.

 

Enhancements:

 

Usage Reporting

• Usage reporting data for Veeam Backup & Replication servers v9.5 U4 located in time zones with more than 8 hours difference is now included in the report with the auto-approve function. 

Backup reporting

• Reports generation performance has been improved. 

Monitoring

• “Management agent connection” alarm is not triggered when a Cloud Connect server is rebooted. 

Management Agent

• Authentication between management agents and Veeam Service Provider Console has been improved. 

RESTful APIs v3

• Date format in "/licensing/reports/" GET request has been changed to “yyyy-MM”.  
• Report generation parameters have been simplified for licensing/reports/ methods: report interval is used instead of report generation date.

 
Resolved issues:

 
UI

• "Protected computers" and "Protected VMs" widgets in the Overview tab do not account for the default RPO period of 30 days.  
• Filtering by company/reseller name does not work on the Failover Plans tab. 
• When using “Select All” checkbox on the Backup Jobs -> Computers tab, job actions are applied to all managed Agents regardless of selected filters. 
• Under certain conditions, the "Unrecognized Guid format" error message is displayed on the Companies tab.
• Under certain conditions, “Object reference not set to an instance of an object” error message is displayed on the Backup Jobs tab. 

Server

• Under certain conditions, the Veeam Service Provider Console service fails to start. 

Usage Reporting 

• If a company is removed from the configuration, error message “Usage data for sites <Site name> was not included in this report due to a data collection failure. Please collect usage details and report correct numbers manually in order to stay compliant with licensing rules.” is displayed in the usage report. 
• Usage Report generation fails if there are several Veeam Backup & Replication servers with the same installation ID. 
• Usage Report shows incorrect data if there are several Veeam Backup & Replication servers with the same database instance ID. 
• Usage Report always shows “Standard” license edition when using Veeam Backup Enterprise Manager.

Monitoring

• “Immediate backup copy job state” alarm is triggered for deleted VMs.
• “Workstation/Server agent backups stored in cloud repository” alarms may be triggered incorrectly. Veeam Backup & Replication v10 CP2 installation is required.

Billing and Invoicing

• Manually created invoices are sent to managed companies automatically, even if scheduling is disabled. 

RESTful APIs v2

• Under certain conditions, /v2/backupRepositories get method returns incorrect "freeSpace" data.
• /v2/backupRepositories get method can take a considerable amount of time for execution.
• /v2/failoverPlans get method fails with “Object reference not set to an instance of an object” error message. 

RESTful APIs v3

• Limit/offset parameters are not working correctly for /protectedWorkloads/virtualMachines get request.

Windows Event Log

• Description for retention and database clean-up events is missing.

ConnectWise Manage Plugin

• When using Custom Fields in ConnectWise Manage, billing synchronization fails with “Addition object is invalid” error message. 

ConnectWise Automate Plugin 

• Under certain conditions, ConnectWise Automate plugin status is switching from  “Healthy” to “Error” state.

Solution

To install the Patch 1: 

1. Back up the VSPC database.
2. Execute VSPC.ApplicationServer.x64_4.0.0.4911.msp as administrator on the VSPC server, or run this cmdlet as administrator:

   msiexec /update c:\VSPC.ApplicationServer.x64_4.0.0.4911.msp /l*v C:\ProgramData\Veeam\Setup\Temp\VSPCApplicationServerSetup.txt

3. Execute VSPC.WebUI.x64_4.0.0.4911.msp as administrator on the VSPC UI (IIS) server, or run this cmdlet as administrator:

   msiexec /update c:\VSPC.WebUI.x64_4.0.0.4911.msp /l*v C:\ProgramData\Veeam\Setup\Temp\VSPCWebUI.txt

4. Execute VSPC.ConnectorService.x64_4.0.0.4911.msp  as administrator on the VSPC server, or run this cmdlet as administrator:

   msiexec /update c:\VSPC.ConnectorService.x64_4.0.0.4911.msp > /l*v C:\ProgramData\Veeam\Setup\Temp\ConnectorService.txt