Challenge
You need to customize synchronization intervals between ConnectWise Manage and Veeam Service Provider Console.Solution
Customizing synchronization intervals between Veeam Service Provider Console and ConnectWise Manage Plugin:
1. Log in to Veeam Service Provider Console server.
2. Open Windows registry editor snap-in and navigate to the following registry path: HKEY_LOCAL_MACHINE\SOFTWARE\Veeam\VAC\ConnectWiseManage
3. Create a new registry key and set preferable synchronization interval:
Name: VacCompanySyncPeriodMin Type: String Purpose: Companies synchronization interval The default value (minutes): 5 Name: VacStoredObjectsPeriodMin Type: String Purpose: Configuration (VAC Agents) and tickets synchronization interval The default value (minutes): 5 Name: VacBillingPeriodMin Type: String Purpose: Subscription plans synchronization interval The default value (minutes): 5
3. Restart Veeam Service Provider Console service to apply the changes.
Customizing synchronization intervals between ConnectWise Manage Plugin and ConnectWise Manage:
1. Log in to Veeam Service Provider Console server.
2. Open Windows registry editor snap-in and navigate to the following registry path: HKEY_LOCAL_MACHINE\SOFTWARE\Veeam\VAC\ConnectWiseManage
2. Create a new registry key and set preferable synchronization interval:
Name: IntegratorCompanySyncPeriodMin Type: String Purpose: Companies synchronization interval Default value (minutes): 240 Name: IntegratorBillingPeriodMin Type: String Purpose: Billing synchronization interval Default value (minutes): 240 Name: ServiceBoardsPeriodMin Type: String Purpose: Alarms and configurations synchronization interval Default value (minutes): 15
3. Restart Veeam Availability Console service to apply the changes:
NOTE: It is not recommended to set the low synchronization intervals in order not to cause high Veeam Availability Console service load.