Challenge
The Default Backup Restore IAM role is not created upon the Veeam Backup for AWS installation. Attempts to add IAM roles to Veeam Backup for AWS in the Add Account wizard fail with "The default account is not initialized" error.Cause
The backup server cannot access the required AWS services over the internet. Required AWS services are listed in the Requirements section of the Veeam Backup for AWS User Guide.Solution
1. Make sure the backup server has internet access to the required AWS services. Consult this article for more information. Make sure all the endpoints for the required AWS services specified in this article are reachable from the backup server.
2. After granting the access, log in to the backup server (EC2 instance where Veeam Backup for AWS is installed). Using Git for Windows or similar software, connect to the backup server by running the following command:
2. After granting the access, log in to the backup server (EC2 instance where Veeam Backup for AWS is installed). Using Git for Windows or similar software, connect to the backup server by running the following command:
ssh -i "<backup server's .pem key>" ubuntu@<Public DNS (IPv4) parameter of the backup server>3. After establishing the access please run the following commands in order to restart the service:
sudo systemctl restart veeamawsbackup.service4. The default role should be correctly added automatically after these modifications.