Incompatible Veeam Backup for Office 365 server version error on attempt to restore from backup

Challenge

When restoring data using Veeam Explorer for Microsoft Exchange, Veeam Explorer for Microsoft SharePoint or Veeam Explorer for Microsoft OneDrive for Business, the following error occurs: Incompatible Veeam Backup for Office 365 server version (received: 9.6.5.XXX, expected: 9.6.4.YYY).

Cause

The installed version of Veeam Backup for Microsoft Office 365 is higher than that of Veeam Explorers.

Solution

1. Close all Veeam Explorers.
2. Download the latest version of Veeam Backup for Office 365 with Veeam Explorers here
3. Install the following MSI packages: 
   • VeeamExplorerForExchange_X.X.X.XXX.msi.
   • VeeamExplorerForSharePoint_X.X.X.XXX.msi.
4. Restore data using Veeam Explorer for Microsoft Exchange, Veeam Explorer for Microsoft SharePoint or Veeam Explorer for Microsoft OneDrive for Business.