Challenge
A tape job finishes with the Success status, but the backup files of a source job(s) are not copied. In the tape job statistics, you can find the "No backup files found"/"No new files found" message.Cause
Case 1:• The source job is a backup copy job.
• At the Choose Media Pool for Full Backups step of the tape job wizard, virtual full backups are scheduled to be created every day or several days in a row.
• At the Choose Media Pool for Incremental Backups step of the wizard, the Archive incremental backups to tape option is disabled.
• At the Advanced Settings step of the wizard, the Process latest full backup chain only option is enabled.
Case 2:
This case is similar to Case 1, but the backup copy job is scheduled to run less than in 12 hours. So, backup files are created two or more times a day. Also, the tape job starts during the second copy job interval of a current day.
In the log files of the tape job, you may find the following:
[28.03.2019 08:50:09] <01> Info [CTapeSourceBackupJob][<Job name>] Last backed up full tape storage creation time: 15/03/2019 0:00:00, backupId: 028285e1-8086-4f52-a44d-0094521b6a09, objectId: 00000000-0000-0000-0000-000000000000 mediaSet: Simple [28.03.2019 08:50:09] <01> Info [CTapeDailySynthesizedBackupCalendarSpecifics] Only latest virtual full backup is required. Skipping older virtual full backup creation [28.03.2019 08:50:09] <01> Info [CTapeDailySynthesizedBackupCalendarSpecifics] Virtual full backup dates between 16/03/2019 0:00:00 and 28/03/2019 8:50:09: 28/03/2019 0:00:00 [28.03.2019 08:50:09] <01> Info [CTapeSynStorageCandidatesFinder] Analyzing syn candidates for 28/03/2019 0:00:00 to Simple mediaset [28.03.2019 08:50:09] <01> Info [CTapeSourceBackupJob] Vbk in tape creation time 05/03/2019 0:00:00, but in repository creation time is 09/03/2019 0:00:00. Supposed vbk '<File name>.vbk' was transformed [28.03.2019 08:50:09] <01> Info [CTapeSynDateAnalyzeResult] Full point was found. Details: Synthesized full backup was not created for 28/03/2019 because there is no VBK map for this date [28.03.2019 08:50:09] <01> Info [CTapeSynStorageCandidatesFinder] completed [28.03.2019 08:50:09] <01> Info [CTapeSynStorageCandidatesFinder] Found candidates:<Empty> [28.03.2019 08:50:09] <01> Info [CTapeSynStorageCandidatesFinder] Build virtual full storages for object: 00000000-0000-0000-0000-000000000000 is completed: 0,1064889 sec [28.03.2019 08:50:09] <01> Info [CTapeStorageFilterParams] Skip increment according settings: <File name>.vib:d6131d07-ef49-4bff-801f-0768fd894326:11/03/2019 22:45:10:11/03/2019 0:00:00:KbBlockSize1024:512 [28.03.2019 08:50:09] <01> Info [CTapeStorageFilterParams] Skip increment according settings: <File name>.vib:36fc42d7-4c6b-4a41-bf83-1e5ff627e0f2:12/03/2019 22:39:30:12/03/2019 0:00:00:KbBlockSize1024:512 [28.03.2019 08:50:09] <01> Info [CTapeStorageFilterParams] Skip full according settings: <File name>.vbk:e50cea1b-e22b-4433-85f9-31ffe8dc2611:28/03/2019 2:36:23:09/03/2019 0:00:00:KbBlockSize1024:512 [28.03.2019 08:50:09] <01> Info [CTapeStorageFilterParams] Skip increment according settings: <File name>.vib:ae314a8c-ac10-42e3-8aeb-3e4e3dec942b:27/03/2019 2:21:54:27/03/2019 0:00:00:KbBlockSize1024:512
Solution
1. If you are running Veeam Backup & Replication 9.5.4.2753 you need to download private fix for Update 4a. If you are running Veeam Backup & Replication 9.5.4.2866 if you need to download private fix for Update 4b.2. Make sure that no jobs are running, close the console, and stop all Veeam services.
3. In C:\Program Files\Veeam\Backup & Replication\Backup folder, rename Veeam.Backup.Core.dll to Veeam.Backup.Core_old.dll.
4. Unpack the hot-fix archive in the folder.
5. Start Veeam services.
6. Run the tape job.
More Information
[[DOWNLOAD|DOWNLOAD PRIVATE FIX FOR UPDATE 4a|https://www.veeam.com/download_add_packs/vmware-esx-backup/kb2975/]]MD5: fc32117a8d176aec8d45d4be4e981881
SHA1: 2a046848cf99187a07168c31ed36c8847f7a6f1e
[[DOWNLOAD|DOWNLOAD PRIVATE FIX FOR UPDATE 4b|https://www.veeam.com/download_add_packs/vmware-esx-backup/kb2975_2/]]
MD5: 121ee4cfeb1b6b8dfbc7791eed50dc9d
SHA1: b03508b641acefccbbed309e2d43b1d27aace1bf
Should you have any questions, contact Veeam Support.