Challenge
An attempt to start or create a Cloud Connect replication job fails with the error message:
”The following hosts are incompatible with the target host”.
Cause
The following scenarios are known to cause the issue:
- Tenant’s Veeam installation had been updated to the latest version (9.5 Update 4) before the SP's installation.
- SP's Cloud Connect server was unavailable during the upgrade.
Solution
On the Tenant's side, navigate to Backup Infrastructure -> Service Providers, open SP's properties and click through the settings finishing the wizard.