Veeam Intelligent Diagnostics: Signatures import

Challenge

Veeam Intelligent Diagnostics process involves signatures - problem definitions that are based on common issues investigated by Veeam Support.

This KB article contains the most recent signatures for manual import in Veeam ONE 9.5 Update 4.

Cause

Manual import is necessary when Veeam ONE server is isolated from the network.

Solution

Importing Signatures

If Veeam ONE Monitor server has no Internet connection, you can manually import the file with the latest version of signatures:

1. Download the signatures.
2. Open Veeam ONE Monitor. For details, see Accessing Veeam ONE Monitor.
3. At the bottom of the inventory pane, click Data Protection View.
4. In the inventory panel, select the main node.
5. Open the Veeam ONE Agent tab.
6. At the top of the page, click Import Signatures.
7. Specify a path to the .package file with signatures obtained from Veeam Support and click Open.

NOTE: Veeam Intelligent Diagnostics is available for Veeam Backup & Replication version 9.5 Update 3 or later.

More Information

[[DOWNLOAD|DOWNLOAD SIGNATURES|will be updated soon]]

MD5 checksum for KB2869.zip is [will be updated soon].

Should you have any questions, contact Veeam Support.