Challenge
After upgrading Veeam Backup & Replication servers to version 9.5 Update 4, Veeam Cloud Connect monitoring and reporting in Veeam ONE 9.5 Update 3 will stop working.Cause
This issue is caused by incompatibility of Veeam Backup&Replication 9.5 Update 4 version with Veeam ONE 9.5 Update 3. To resolve this issue, confirm you are running Veeam ONE version 9.5.0.3801 prior to installing this compatibility patch.Solution
Patch Installation Instructions- Log in to the Veeam ONE server and locate Veeam ONE Settings utility (C:\Program Files\Common Files\Veeam\Veeam ONE Settings).
- Create a shortcut for this utility.
3. Specify “/admin” launch parameter in the shortcut properties.
4. Download the SQL script, unzip the file and save it locally.
5. Launch Veeam ONE Settings utility using the newly created shortcut.
6. Open "General" tab and test the database connection using the "Test" button.
5. Launch Veeam ONE Settings utility using the newly created shortcut.
6. Open "General" tab and test the database connection using the "Test" button.
NOTE: If the connection failed, check the permissions or open the Veeam ONE Settings utility by the Veeam ONE service account.
7. Open "Execute SQL Script" tab in the General settings and specify the SQL script from step 4.
7. Run the script using the "Run script" button.
More Information
[[DOWNLOAD|DOWNLOAD THE PATCH|https://www.veeam.com/download_add_packs/vmware-microsoft-esx-monitoring/kb2832/]]MD5 checksum for KB2832.zip is BB3135DDAB791B6BDF00A2ABB300AB7E
Should have any questions, contact Veeam Support.