How to add Veeam Agent for Microsoft Windows to antivirus exclusions list

Challenge

Veeam Agent for Microsoft Windows functionality fails on a machine, where an antivirus product is installed.

Cause

Veeam Agent for Microsoft Windows operations are affected by virus protection tools.

Solution

Add the following folders to the antivirus exclusions list:

• installation folder, the default path is: C:\Program Files\Veeam\Endpoint Backup
• localDB folder: C:\Windows\System32\config\systemprofile
• logs folder: C:\ProgramData\Veeam
• the folders containing your backup files.

More Information

If the issue persists after following the steps listed in this KB, open a support case as follows:

1. Right-click the Veeam Agent for Microsoft Windows icon in the system tray and select Control Panel.
2. Click the Support link at the top of the window.
3. Click Technical Support to submit a support case to the Veeam Support Team directly from the product.