Cause
Sometimes it is necessary to modify the default values of the Veeam Availability Console registry keys to customize synchronization intervals between ConnectWise plug-in and Veeam Availability Console, ConnectWise Manage and ConnectWise plug-in.Solution
Customizing synchronization intervals between ConnectWise plug-in and Veeam Availability Console:
On the Veeam Availability Console server:
1. Open Windows registry editor snap-in and navigate to the following registry path: HKEY_LOCAL_MACHINE\SOFTWARE\Veeam\VAC\ConnectWiseManage
2. Create a new registry key and set preferable synchronization interval:
Name: VacCompanySyncPeriodMin
Type: String
Purpose: Companies synchronization interval
The default value (minutes): 5
Name: VacStoredObjectsPeriodMin
Type: String
Purpose: Configuration (VAC Agents) and tickets synchronization interval
The default value (minutes): 5
Name: VacBillingPeriodMin
Type: String
Purpose: Subscription plans synchronization interval
The default value (minutes): 5
3. Restart Veeam Availability Console service to apply the changes:
Customizing synchronization intervals between ConnectWise Manage and ConnectWise plug-in:
On the Veeam Availability Console server:
1. Open Windows registry editor snap-in and navigate to the following registry path: HKEY_LOCAL_MACHINE\SOFTWARE\Veeam\VAC\ConnectWiseManage
2. Create a new registry key and set preferable synchronization interval:
Name: IntegratorCompanySyncPeriodMin
Type: String
Purpose: Companies synchronization interval
The default value (minutes): 240
Name: IntegratorBillingPeriodMin
Type: String
Purpose: Billing synchronization interval
The default value (minutes): 240
Name: ServiceBoardsPeriodMin
Type: String
Purpose: Alarms and configurations synchronization interval
The default value (minutes): 240
3. Restart Veeam Availability Console service to apply the changes:
NOTE: It is not recommended to set the low synchronization intervals in order not to cause high Veeam Availability Console service load.