Challenge
When a computer is being added to protection group, Veeam Agent for Microsoft Windows deployment starts and fails with the following:
Warning Failed to create agent manager {IEpAgentManagementProtocol} (Agent: image-01, SessionName: PackageInstall): No connection could be made because the target machine actively refused it IPAddress:6185 Info [UploadManager] Checking windows package 'C:\ProgramData\Veeam\Agents\VAW\Veeam_B&R_Endpoint_x64.msi' signature on host 'HOSTNAME'Error Failed to call RPC function 'PckgCheckSignature': Signature of module 'C:\ProgramData\Veeam\Agents\VAW\Veeam_B&R_Endpoint_x64.msi' is invalid.. InParams: '<InputArguments><ModulePath value="C:\ProgramData\Veeam\Agents\VAW\Veeam_B&R_Endpoint_x64.msi" /></InputArguments>'. Error Signature of module 'C:\ProgramData\Veeam\Agents\VAW\Veeam_B&R_Endpoint_x64.msi' is invalid Error --tr:Failed to call DoRpc. CmdName: [PckgCheckSignature]. (System.Runtime.InteropServices.COMException)
Cause
The certificate which is used to sign the Veeam Agent installation package is not installed in the
Trusted Root Certification Authority store on the client computer.
Solution
- Download DigiCert Assured ID Root CA here (right click on Download button - save as)
- Double click the downloaded .srt file
- Click Install Certificate
- Choose Local Machine and click on Next
- Place the certificate into Trusted Root Certification Authorities by clicking the Browse button.