Unable to change credentials for a shared folder set in a File to Tape job.

Challenge

To change incorrect credentials for shares after they are entered. You may not be able to remove old credentials despite them not being in use.

Cause

Credentials have changed/no longer exist or they were entered in incorrectly when setting up a File to Tape job.

Solution

You will need to run a query against the Veeam database to clear the share entry (If you are not experienced with SQL database edits or you don’t understand why this edit is being done, please contact Veeam support).  Then when cycling through the properties of an existing job or creating a new job you will be prompted for the credentials.

For information on how to apply SQL scripts please review https://www.veeam.com/kb1443.

1. Backup the Veeam database. (http://www.veeam.com/kb1471)
2. Run the following query against the VeeamBackup database

You may also run a SQL script from SQL Server Management Studio, right click on your database and choose the “New query” option, insert the text from the file, and click Execute.