Challenge
When opening a support ticket, Veeam Support might request upload of log file data.
Cause
These log files potentially contain information, that falls under the regulation of local data protection law like GDPR or similar.
Solution
The below are types of information in Veeam Backup & Replication log files Veeam considers as sensitive:
- Usernames;
- Customer specific infrastructure object names: hosts, datastores, VMs, clusters;
- VM file names and paths;
- FQDN/Hostname or NetBIOS names;
- IP addresses: IPv4 and IPv6;
- Customer specific paths to backup files;
- Backup file names;
- SharePoint information: DB names, paths to DBs, SP URL;
- Exchange information: DB names, paths to DBs;
- SQL information: DB and Instance Name, paths to DBs;
- Oracle information: DB name, Home Name, Oracle SID, DB global name, paths to DBs;
- File Copy: Customer specific paths and names of files;
- File to tape: Customer specific paths and names of files.